although you have to go across the street to the atriam hotel to get your car, it is well worth the…read morefew steps, no long lines like in the other rental place, and way cheaper for the same cars. the staff is nice and they will pick you up at the uber wait to get your car. i just like to walk there as it is just across the street.

​I am writing to share my frustrating experience with U-Save Car & Truck Rental in Irvine…read more ​I rented a vehicle over a month ago while in California, and two days ago, I was hit with a $55.00 service fee for a $2.24 toll. When I originally rented the vehicle, I explicitly told the agent that I had an I-PASS. She never bothered to mention that my transponder wouldn't work on California toll roads, even though it works across multiple states when I take road trips. ​To make matters worse, when I called about the charge, the representative named Jose stated my name and email address had been entered incorrectly in their system from the start, proving the original agent wasn't thorough. Jose corrected it. His customer service was terrible. He claimed there was nothing they could do about the fee and refused to let me speak to a manager. Charging a $55 administrative fee on a $2.24 toll due to their staff's lack of communication, while offering zero resolution or management escalation, is completely unacceptable. Save yourself the hassle and rent elsewhere.

This is a fabulous location! Jacob was super helpful and efficient with the truck check out…read moreprocess. If I need a storage unit in the future, I will be shopping here with the affordable prices and awesome customer service.

This U-Haul location saved my errand day...I woke up quite late about 10am and reserved a spot up…read morethe street from this location, they didn't have the truck I wanted and they sent me here!!! So happy they did cuz I met Joseph M. the Sheriff who runs this operation! Quite the gentleman and comedic and very professional! Wonderful attitude cuz let's face who in the world wants to move their stuff on a day off...not me LOL!!! His vibes contributed to the positivity of me releasing my storage items into the wild and without this spot I'd still have items I don't want ownership of! I am very blessed and happy man and this location really really made the difference today so thank you U-Haul for your skills at hiring this man Joseph and maintaining this business!

Hi , be advised they will charge you $70.00 insurance without explaining and letting you know…read moreUpfront once you are renting . It will appear on your bill once you return the truck . I think this is a scam or fraud !! you should be advised verbally and then you will sign for it , be careful .

The staff is great at this location. We got some…read moremiscommunication when we booked a truck online through their customer service but Samira and the lead manager (I do not remember his name..) fixed the problem and were great. They were very professional, friendly and calm and offered us an amazing option to resolve the issue. I would love everyone will be so professional in their business.

The staffs in this Newport office were really awesome! They definitely need some kind of praise or…read morepromotion from the management! They work hard, they work efficiently, and they work in a positive attitude no matter how busy they are. I rent a storage two days ago. Everything went super smoothly. I came back today to refill the propane tank. They did a great job! Thank you!

Despite the bad reviews I gave it a try yesterday and the manager working here, was busting his ass…read moreand got me through really quickly. Hard worker and nice. Good experience for me on renting a cargo van

Here's a combined Yelp review that keeps the humor but also clearly explains your concerns:…read more Maybe spend less time timing my 30 minutes and more time making sure the bathrooms have soap. If management is going to be strict and demanding with customers, shouldn't they be equally diligent about maintaining the facility? How do you collect hundreds of dollars every month from tenants, yet make it difficult for them to access, organize, and retrieve their own belongings? The real issue isn't the policy--it's the lack of communication, professionalism, compassion, and basic customer service. My favorite part of this entire experience was being sent multiple emails, and paper given a copy of documents and within 1pm-ish to 1:50-ish essentially being told: "Here's the paperwork. You have 30 minutes. Go." Then later being told: "Well, you sat down." SIR/Lady ... whatever you identify as... --I,sat down because I was trying to read the paperwork YOU just handed me along with the 3 emails lmfao I also have documented back issues that require me to sit periodically. Standing for extended periods while simultaneously trying to review notices, take notes, advocate for myself, coordinate transportation, locate business supplies, and pack a 10x20 storage unit is not exactly a reasonable expectation. What exactly was I supposed to do? Read legal notices. Process multiple emails. Take notes. Pack an entire storage unit. Locate business inventory. Coordinate transportation. Advocate for myself. Manage a disability. And somehow clone myself? And now cancel meetings! All within 30 minutes? At some point I wasn't "sitting down." I was trying to understand the instructions being given to me while being rushed through them. Apparently reading the paperwork was the wrong answer. Maybe next time I'll bring three assistants, a forklift, an attorney, and a time machine. Management appears far more concerned with enforcing rules than providing the service customers are actually paying for. Communication was poor. Compassion was absent. Professionalism was lacking. I'm sure the company's founder never envisioned customers being treated this way. The signage is misleading, the customer experience is frustrating, and the value provided does not match the price being charged. Consumers deserve transparency, professionalism, and reasonable access to the property they pay for every month. Take your money elsewhere. Modern-day robbery disguised as customer service. NO,stars. Tested my Gandhi and raised my cortisol levels and mental health along with trauma from the loud banding on the door given my severe Mental Health notice and disability. They do not care for disabled people, elderly, paying consumer, single head of household, college students , oh, and let's pray you do not identify as a female the micro harassment from Andrew is beyond comprehension. Ewww. Relax, it is just an empty space!?!? We cannot take the building with us lol What a joke of a company along with their executive team. They are so out of touch with reality and compassion. Not 24-7

DO NOT GO TO THIS U-HAUL LOCATION. We booked a reservation for Sunday 03/01 at 10:00am. Got the…read morelocation to pick it up and NO ONE WAS THERE. They did not even give an option to retrieve the key from the lockbox. I wasted another hour trying to get another u-haul same day. ABSOLUTELY HORRIBLE AND UNACCEPTABLE. I get it if I did not reserve in advance but I did. AVOID THIS PLACE.

Rented a car through Turo, I contacted them 1 day prior to pick up, they said they were out of town…read moreand could not meet up. No notice, or comm-

From the owner: Myvans specializes in Van & Box Truck rentals. We offer short & long term rentals for Cargo Vans,…read morePassenger Vans, Mini Passenger Vans, Refrigerated Cargo Vans, & Box Trucks. Our vehicles are often available 24 Hours a day. Reach out today and book your next Cargo Van, Passenger Van, or Work Truck with Myvans.

Awesome experience Dan was great got me and out in less than 10 min he even called me the next day…read morehelped me retrieve a item left in 8the truck 5 star service for sure *****

My vehicle was recently in an accident and I was in need of a rental until the repairs were…read morecompleted. My initial call was with the branch manager Lexi. She was super helpful and was patient with me as I had a million and one questions. She offered to have one of her team members pick me up which was wonderful. When I arrived Gabriel approached me with a warm smile. He was able to get me set up with my vehicle and explained all of the the small print. Overall this experience (less my damaged vehicle) was extremely pleasant. Both Lexi and Gabriel went out of their way to provide the best possible experience for me. I appreciate and recognize exceptional customer service when delivered in a professional setting. Thank you both so much!