If I could give Southern Eye 10 stars for their high quality care and patient-centered approach, I…read morewould do so. For over10 years I have seen Drs. Heitman, Hack and Williams for complex eye problems. And in every case, at every visit, I have been struck by their kindness, compassion and their extraordinary professionalism. All the staff have treated me with that same consideration. I have friends who have gone there for years--and all say the same about their doctors and their experience. During my last visit, I mentioned to Dr Williams that I had recently told a friend that if I ever need us spirit lift, all I'd have to do is stop in Southern Eye! Note: I wrote this second review because Yelp had said the first one wasn't posted for some technical reason.

Dr. David Williams is a great doctor. He performed cataract surgery on my husband and it all went…read morewell. All the office staff are efficient and friendly.

This practice far more concerned with their profit margins than the client experience. They run…read morepatients on a 10-minute. Inexplicably, they're booked. The result: prepare to spend 2 hours for 5-10 minutes of service. To top it off, my last latest iteration with these folks resulted in an incorrect prescription, so I get to do it all over again. Yay. Once I get my money's worth, I'm never coming here again. I'd rather go to a mall optometrist than this factory.

This practice is big, busy and SO friendly--every.single.person!! My exams have been thorough and…read moreeach step has been explained carefully. I was extremely apprehensive about my procedure but it was as uncomplicated as I had been told. The follow up was excellent. The ONLY negative was the excessive wait time for my most recent appointment-almost 2 hours. Yikes.

I can't speak to the level of care from the doctor because we ended up leaving at the start of our…read moreappt. No one told me that my son's eyes would need to be dilated. Which is fine if it weren't a morning appt. So the timing was wrong with him having to go back to school and having to look at a computer for school work. On top of that they had glad plug-ins EVERYWHERE. There were 2 within 10 ft of each other immediately entering the lobby and I saw 2 more as we left the lobby to start the exam. I'm blown away that a doctor's office would condone artificial air fresheners. They were SO strong that we chose to stand outside until we got called back. It's been 2 hours since our appt and my throat and glands are still swollen. What in their building are they trying to hide and cover up? End result- we scheduled an appt with a different practice and won't be returning here.

Two hours to wait to see an eye doctor for your yearly exam is not acceptable. This place is HUGE…read moreand it's a revolving door of patients. There is never any parking and no seats to wait in the lobby. Are you kidding me?! How about quality care over quantity. You are a number here. You never see the same Dr so you can't build a rapport. No thank you! Been coming here way too long and it's the same thing each time. Two hours hold the cake. Going on 2 hours and 10 min.

Very complete and efficient. Waited maybe 10 minutes…read more Dr. Parker is direct, knowledgeable and efficient, but open to answer any questions.

Waited over 70 minutes to be seen. Not worth it So…read moreinconsiderate. Could have called and offered to reschedule

I went in for an issue with my eye, not going to lie I was a little worried. Dr.Cone was amazing!…read moreShe explained exactly what happened and how it happened then assured me it's common and will be ok. I had a question about my prescription and called the office, it was nice I got an answer right then instead of like most places having to wait for a callback. From the time I entered the door to the time I walked out my experience here was phenomenal. I will definitely use them again and would recommend anyone else to use them as well!!

Dr Mcneely is honestly the best experience I've ever had with a doctor. He is kind, intentional,…read moreand he doesn't settle when it comes to providing you with the best care. 100/100 recommend I have keratoconus which is rare & the worst. Most doctors gave up on my eyes but Dr Mcneely didn't. He goes above and beyond to help me. But even more he is a good man & he treats his patients as friends

Not very respectful of your time, we waited over an hour from our appointment time and the total…read moretime for an annual visit was 2 hrs. Not just us, other patients also had long waits. Kind of felt like we were just being processed.

Very disappointing visit. My husband still has problems after his cataract surgery. The nurse was…read morediligent in her exam, checked the pressure, dilated both eyes and checked his vision, which is still poor in one eye. We were assured that the dr. would look closely at her findings and get his vision straightened out today. We went into the exam room and the doctor appeared in about four minutes to bluntly announce:"You're not supposed to be here today. I just saw you last month. You're not due back until June." I told him we'd received a reminder call this past week for this appointment. He defended that it was an appointment that had been made just after the surgery but that because he'd seen him last month, this one should have been cancelled. He walked to the desk to tell his clerks that the appointment should have been cancelled. NO APOLOGY FROM ANYONE! NONE! So a waste of an entire morning; an unnecessary dilation; and no one here seemed to be concerned. In fact, it was almost as if WE had flubbed because we showed up for a scheduled appointment! Plus the doctor said perhaps it was because we misunderstood his nurse's British accent. Say what? She wasn't the automated call to remind us of this date and appointment time. Not impressed at all. Cold and unfriendly. A second opinion may be in our future

Melissa and Whitney made perfect adjustments to my husband's new glasses with no problem! they…read moreimmediately knew what the problem was and made the correction within minutes. We'll never go anywhere else for glasses - and Dr. Davis was great diagnosing the original problem and prescribing the correct lenses. JERVEY Eye group really is THE BEST!

I rated the optical with a one star rating because at least they were open. I only wish we had…read moreread the previous reviews before we went here. We paid for a refraction fee and $600 glasses out of pocket. When we picked them up the prescription was so bad that everything looked crooked. We then were told that we would need another refraction visit. This time we were charged again for the refraction fee. We asked why we were charged again since it was their mistake. Then they promised we would be refunded. However checked later and they said they never give refunds for any reason. We had glasses redone and they are still unusable. They refuse to help us in anyway. So we lost $600 on this optical department.

My husband had cataract surgery performed by Dr. Phillips. The staff is WONDERFUL. They're friendly…read moreand gregarious. Dr. Phillips has traditionally been rather curt and short but on our last visit he performed a laser procedure to remove some clouding and he was genuinely concerned about helping my husband. We had to wait over an hour to finally see him, but it was worth the wait to have hubby able to drive again...with clear vision .