as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

This place is amazing!…read more I have been to so many different optometrists due to terrible vision and various eye problems. I have had a lot of experiences - good and bad - and I can honestly say that Eyezone is the best I have ever been to. From the moment you walk in the door to the beautiful lobby, you are greeted warmly. Before my appointment, they were very helpful with answering questions about certain exams that my insurance covered. The forms were easy to fill out (most of them you can do online beforehand) and before I knew it, the appointment had began. The pre-exam was an absolute breeze. I was ushered from room to room with speed, though I didn't feel like anything was being missed. I just got the sense that they understood that my time was valuable and wanted to make everything as efficient as possible. After that, I didn't wait in the exam room that long before my doctor was there. She was just amazing. Conversation with her was so easy, something I rarely experience with a medical professional. She did the standard tests and figured out my vision perfectly, and she was great about answering questions I had and even mentioning that pregnancy and breastfeeding can change my vision a bit, something that not even my medical doctor had told me! She was extremely knowledgeable and I found it easy to trust everything she said. When it was time to pick out my glasses, the gal that helped me was equally awesome. She was patient with my picky self, and chose a frame that I never would've picked up and it turned out to be the perfect fit for my facial structure. She was very up-front about what my insurance covered, and the options that I had with my high prescription. She had a smile on her face the entire time and made me feel so welcome. Overall, it is clear that everyone in this office works hard to create a comforting and warm environment. They are efficient and diligent, but slow down for questions and concerns where needed. I just love this office and will be happy to return again and again!

They lost a lifetime customer. I knew I was paying a premium for over priced glasses and lenses…read morebut they were local. I had a problem with my glasses and needed help but experienced the same rudeness, disrespect, and condescending attitude from the same women all the other negative reviews referred to named Marianne.

You get the five star treatment from the minute you walk in those doors! They make you feel like…read moreyou're home and very comfortable! The eyeglass selections is impeccable with lots to choose from and the eye doctor Dr. Erin is very knowledgeable and great to deal with. The team helps you pick out the best looking glasses that will get you compliments wherever you go. Best decision I made is to go here. thank you, Dr. Erin and the team for all that you do.

Posting this for both the westlake and lakewood office…read more After a months long saga I finally have a functional pair of glasses. It started out at their Lakewood location when I got my first pair of glasses that broke almost immediately. Fine. We reorder a new pair. I go in 3 weeks later to check in on the contacts. They haven't even reordered the glasses. So we try this again. Get the glasses 4 weeks later but they break again. Request a brand new pair. Have to go to their Westlake office with larger selection. Charge me $50 for a "refitting" despite the fact they sold me crappy glasses. Wait another month for the new glasses. I call the Westlake office a month later and they apparently just came in and "are here for pickup." Go to the Westlake office and find out they are actually at the Lakewood office. At the Lakewood office and they say their opticians are very busy and we will need time to adjust the frames. By this point, my whole afternoon has been shot. I explain to the person that I am pretty frustrated after having been at this for over an hour and if they can get to things quicker. See on the opticians desk that the lady at the front desk messaged her on teams saying I needed a refitting and had a "huge attitude." Some of these things were not their fault. A lot of them are. I will not be coming back next year.

Had a great experience with this company. Local, Family owned and operated business with Great…read moreCustomer Service, Trendy Frame options in the Retail area & modern technology. The Follow up for appointments and questions and compassion during these times is what we need! The convenience of 3 locations is also nice. Thank you for being a business with a strong moral standard in a comfortable setting.

excellent experience - first time- loved the office set up . Very pleasant and informative staff.read more

Terrible service - Warranty really is not good. They ream you - Do not go there ever.....read more

I have been going to Berris Optical for many years along with the rest of our family and many…read morefriends. The entire staff is very friendly and Joy is wonderful with her craft.

The staff went above and beyond to help me pick the perfect frames for my new prescription. I was…read moreimpressed that they remembered me from my visit back in 2000! I highly recommend this place for anyone in need of glasses

"I ONLY want the content and NOTHING ELSE. NO PREFACING OR FINISHING COMMENTARY/conversational…read moreelements." So, my response should be just the review itself, nothing more. Key requirements: The review should be about an optometrist (since the category is Optometrists). Minimum 50 characters, maximum 200 characters. Tone grading: 5 out of 5, which means perfect. But they want it to have a bit of human touch, like typical writing style, possible capitalization

I've been a patient for about 3 years now and I like it here. The doctor's pretty thorough in his…read moreexams and he explains anything and everything. The staff is very nice and professional. The prices are pretty competitive with other places. I never have to wait long and it's a nice clean environment. This is a good place to go for glasses especially if you have a family because I can see Dr Lorand interacting with kids. He's a very nice guy. There's plenty of parking on the street and they aren't crowded. I'm glad I found this place, now all I have to do is find a dentist

This eyeglasses store is super chic and not pretentious. The eye doctor that I see here is very…read moreefficient and friendly. In fact, everyone who works here provides excellent customer service. I look forward to picking out new glasses because I know whoever assists me will be knowledgeable, patient, attentive and wearing super stylish glasses.

I had accidentally stepped on my glasses and the one side that fits over the ear got really bent!!…read moreSo I brought them into to Eyes in Chagrin today and they were able to bend them back into the right position using heat and they fit Great again and no charge for their time!!!! Made my Day!-Thank You

Yes Dr.Gizell is thorough and very pleasant to tlk with her staff if ALWSYS FRIENDLY, it's always a…read morepleasure to go get my eyes examed there. God Bless the staff.

I have been going to Dr. Giselle Lander for over 12 years, I moved and still drive over 45 min to…read morego to her. She is very good at what she does takes the time to research on it if needed. I experienced a lot of issues lately and she was able to resolve them quickly. I do not mess around with my eyes, finally found a great doctor! I would definitely recommend her and her team! Have purchased many glasses through them, they are patient and always help me find a pair to fit and look good!