Everyone at All Eyes on Rockville is so kind. Because it is a small boutique location, they give…read moreyou individualized attention that makes it feel more than just an eye doctor. For example, they offer you tea and coffee while you wait. This time I hardly waited at all and they were quick yet thorough with all the tests.

Because of a recommendation from a coworker, I called All Eyes on Rockville multiple times (1/2 at…read more10:44 AM, 10:46 AM, and 1:01 PM, 1/3 at 2:17 PM, 1/4 at 3:33 PM, left two voicemail messages, and emailed them once through their web portal) to get an appointment. No response from them, unfortunately. It shouldn't be this hard to get an eye doctor's appointment. I called another place, the phone was picked up within one ring, and an appointment scheduled in a 2-minute phone call.

I rarely give five star reviews as I typically will say there is always room for improvement. When…read moreI give a five star review it means I am 100% satisfied with the experience and service provided. I am admittedly picky about eyewear; The frames as well as the lenses. tl;dr- Eyes on Norbeck, and Raul specifically, are a 5 star experience! I purchased every day frames and lenses as well as a pair of prescription sunglasses. Not only did they have unique eyewear and quality lenses, they are a preferred provider in network with my vision insurance! I no longer have to go anywhere else when the time comes for me to look for new eyewear and lenses to go with it! Continue reading if you want the longer review! For years I went to a locally owned eyewear boutique, but after Covid, the shop was sold and their inventory was no longer unique or the high-quality of the previous owners. So I was on the hunt for a new place to purchase eyewear. I had already gone to several places in Washington DC and Northern Virginia and found that while some of the places had wonderful eyewear, they did not accept insurance and my out of network benefits would make purchasing eyewear a $4000 endeavor. Again because I am picky and have a penchant for I wear that is not mass produced. Add to that, I was also searching for an optical shop, where I would feel confident that my eyewear fit me properly, that the lenses were high-quality, and the person helping me select frames understood their inventory and had expertise in what they were offering. Enter Raul and all of the staff at Eyes on Norbeck! Upon walking in, you are created warmly and feel very comfortable. The shop has excellent lighting on the inside and nice big windows which bring in natural light. This is a big deal because lighting matters a lot when it comes to vision as well as the look and feel of eyewear. Immediately I knew I was in a place that cared a lot about vision. The selection of frames are unique and designer, yet reasonably priced. If I were to guess why they're pricing is so much more reasonable it would be because they maintain a regular clientele who are not only repeat customers, but bring in friends and family who also become regular clientele. Such was the case with me. One of my friends recommended the shop to me and I am so glad she did. Upon arrival, Raul gave my friend a big hug and he welcomed to me warmly as well. I explained what I was looking for and provided my prescription. Raul asked clarifying questions and made honest recommendations which included knowledgeable feedback on the frames and the fit. I had not made an appointment as I wasn't getting my eyes examined so I fully expected Raul to either take limited time with me or suggest I make an appointment and come back. I was wrong on both accounts Raul immediately, but without rushing, brought me around the store and we selected a few frames together. His expertise helped me not to feel overwhelmed and he very patiently, with a great sense of humor, brought me to making a decision on my eyewear that I feel 100% met my needs. Having worn glasses for over 30 years, and visited many places that sell eyewear, Eyes on Norbeck, and of course Raul, are a 5 star experience!

The doctor at Eyes on Norbeck is so kind, patient and knowledgeable. I have a bit of a more complex…read moreprescription and he has been so very nice to deal with. I would highly recommend his services. They have more tech type of equipment and also do virtual reality type of test as part of the evaluation process which is pretty interesting.

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

One star. Worst experience at Montgomery Village Eye Center today. Scheduled my mom's eye exam…read moredirectly on their website last week, but when we arrived on time, both of us taking off work, they claimed no appointment existed because they 'couldn't confirm' it due to a wrong phone number. They had her email but the manager lied, saying they don't email and emails are automated, I've emailed them info before and they've used it right there. No apology, no effort to squeeze us in, even though I had insurance details ready. Receptionist shrugged it off like it was nothing, and the office manager acted annoyed, prioritizing other patients while dismissing us. When she finally said to the receptionist to just reschedule, she walked away mid-conversation. As we left, declaring we'd never return, the receptionists looked at each other and literally laughed at us. Zero customer service or empathy, avoid this place if you value your time. And from the looks of the review history, I'm not the first one with their "great customer service"

A other outstanding eye exam from Dr. Sheik. I got frames, lenses, and every thing I needed on this…read morevisit.

Overprice even with adequate insurance coverage. Avoid this place if you want to save money. I do…read moreregular eye exam every year, and my eye result is normal. First time need to pay for an annual eye exam in the past 5 years.

I came here in order to renew my prescription for contact lenses, and because I changed my…read moreinsurance, I had to go through the full eye exam, which makes perfect sense. I was explained in advance what are my options and that my insurance covers only some brands (again, highly appreciated to be notified in advance). After we were done with the glasses exam, the doctor provided me with a sample contact lenses and ran another exam (which resulted a different set of contact lenses). When we decided on the right ones, she gave me a few samples to try at home. Overall I'm very pleased with this place and will definitely come again. Thank you!

i had an emergency situation on my way to a wedding and stopped by here to see if there was…read moreanything that could be done. Dr. Pei Wang provided such exceptional service in a timely manner. I am very thankful for her!!

Note that I have very mixed feelings about this place so this recommendation comes with a very…read morestrong caveat: I've had wildly different experiences at this store. GOOD EXPERIENCES After multiple places in the area couldn't help with some flimsy glasses, I ended up coming to this LensCrafters location multiple times. Each time not only did they fix the problem, they spent 15 mins on it, they looked great, and they didn't take a dime from me. The people who helped me were a delight. Five stars all the way. BAD EXPERIENCE I understood that Lens Crafters (based on the name) actually crafted lenses. They made it in the store. I thought that was the whole dang business model. Then, for some reason they had to order my lenses and then they got lost in transit. I am just baffled. Is this just a standard glasses shop now like every other place, but with weird shipping issues? Maybe that was just a bad week? Lastly, I do have to point out this is business owned by Luxottica so please look up that business before you come here.

Oh, dear, I woke up this morning, only to discover that my glasses had broken in two. Luckily, I…read morenoticed that there was a screw that disconnected from the ear of the glasses. I had seen LensCrafters on my way down Rockville Pike, on Rose Avenue. It is a brand new store and I decided to give them a try. As, soon as I walked in Ifty asked me if he could help me? I showed him my damaged glasses and he offered to repair them. I should mention that I had previously bought my glasses from another LensCrafter's. I browsed around and was impressed by the selection of glasses and lots of staff members available to help customers. LensCrafter's has really redesigned their stores to be plush and comfortable. Six minutes later, Ifty brought me my glasses all fixed and looking good. I promised to come back after my next eye doctor appointment and get my new glasses there. Thanks LensCrafter's and Ifty for their great service and beautiful new store.

First time wiring a negative review. One of the front desk ladies is very unprofessional and…read moredoesn't know how to approach and communicate to customer in a proper and respectful way. I called to make a new appointment for my eye check but the front desk lady told me I have a balance due of $120 from years ago. Firstly, I paid the copayment and EVERYTHING they ASKED me to pay before I left the office. Secondly, I didn't receive any bills or invoices after my visit!!! I understand it could be something going wrong but the front desk lady repetitively emphasized in a weird tone "l'm not trying to accuse you" "you didn't contact us so this is what happening". Trying to push it back as making it a customer's fault?! I don't understand how I would know and understand the balance due if I never received anything after my visit. How could it be a customer's responsibility/must-do thing to call a doctor's office after every visit to check the balance due (especially I already paid what the office asked me to pay before I left)? If in this logic, does it mean I must initiatively and proactively call to all the doctors to confirm if there're any due balances after all my visits, otherwise it'll be my fault?! After back and forth on who said what, I tried to pull the conversation back to the main point - why is there a balance due in your system that I'm totally unaware of? I don't understand If something really went wrong, should the representative be patiently explaining the situation to the customer firstly and then discuss in details? I'm very upsetting about the way of communication that Dr Hollier's front desk used. I feel very offended. I hope the doctor's office could see my review and conduct corresponding customer service trainings to improve customer's visit experience.

Excellent eye exam from a wonderful professional optometrist!!…read more I highly recommend going to Hollier Eyecare!! I was seen by another professional optometrist last year in Rockville for the first time. A friend recommended them. The glasses I ordered were extremely expensive due to the low volume of glasses that I found to fit me. The style I selected and the lenses I required were to provide near and far vision correction. After waiting three weeks, I received the glasses with an incorrect prescription. I said I was very disappointed in their service and said thank you, but I would go elsewhere. I was then told that was not possible without a penalty fee for the services they provided. I said I would seek legal assistance and they suddenly changed their mind. My money was refunded. How unprofessional. I don't think they are in business any longer.

Attentive Service & New Artworks! I visited today for annual…read morevision check up. My longtime provider Dr. Cohn & staff provided attentive comprehensive care. Traditional eye exam & retina specific analysis. Dr. Cohn reviewed past history/current exam results & overall health w/me. Excellent vision w/glasses. No new prescription needed. Also New artworks @reception. See Photo.

I had an incredible experience at Wink! I will be coming here annually for my eye exam…read more I first went to Wink in 2022 and was helped by Dr Rachel Cohn. I then went to another eye doctor that was covered by my insurance plan. After not being satisfied at that location I returned to Wink because the care I got in 2022 was so good it was worth paying out of pocket. I could not believe that 3 years later Dr. Cohn remembered me and picked up our conversation from my first appointment. That level of personalization has solidified that Wink is my permanent eyecare boutique. My eye appointment was so quick and efficient because Wink has the best technology. They can scan your eyes and tweak your prescription in record time. What first put Wink on my radar was the brands of frames they carry. Specifically, I have always wanted a pair of Lindberg glasses. Wink made my eyeglass dreams come true! There was a Lindberg frame I was interested in but they did not have the color I wanted in the store. They placed a special order for me so I can try on the glasses in the color I was hoping would work before I committed to purchasing. The glasses came in, and the rest is history. I am currently writing this review wearing the glasses I have dreamed of owning for the last 10 years. My annual exam cannot happen soon enough. I received the best customer service at Wink and look forward to seeing Dr. Cohn and the rest of the amazing staff again next year.

Dr. Chu is an outstanding doctor! I've been going to eye doctors for more than 60 years, and Dr…read more Chu is the very best. I chose him because my sister (a nurse) has been going for years, and recommended him highly; and because of his professional expertise. From the moment I met Dr. Chu, I was so impressed. Everything about the entire experience was truly professional and first-class, including Dr. Chu's staff and state-of-the-art equipment. Dr. Chu's expertise and experience speak for themselves - he's brilliant and skilled, yet kind and even humble. He educated me about cataracts, and later performed cataract surgery on each eye. All easy & seamless. Dr. Chu not only restored my vision - it is better than it has ever been! I am overjoyed and grateful every day - I recommend Dr. Chu whole-heartedly~

Dr. Chu and staff are very professional, wish to say the same for the optical store or that Indian…read morelady working there. I ordered my progressive lenses (computer) in August 2025, and the lady never called me back to tell me if the lenses are ready. From August to October (10/20/2025), it's been two months, no calls, I am so upset. I already paid and insurance claimed and nothing. I've called many times, and still.. I should have gone to other places!! Terrible service!! Can I get a refund??