I came here five minutes early for my appointment and I was promptly seen. Everyone was super…read morefriendly and honestly for an office filled with women they were all super inviting. The vibes here are a 10/10 will never go back to LensCrafters again Honesty, I was super impressed with their up-to-date technology. I mean, I even got to see a photo of the inside of my eye and my optical nerve. How cool? As far as the eye doctor I believe this was my best experience at one. They had no issues giving me my prescription so I could buy glasses online as anyone will find that way is much more affordable. They do skin care services, which I was a little shocked by when I first heard of it, but I was pretty impressed with their procedures. I'm a big skincare girly so I really love when doctor's offices like this offer professional services.

Great experience at Eye Care Center of Colorado Springs, and with Dr. Mike Gitchel, and I would…read morerecommend them to anyone looking for high quality optometry in Colorado Springs. I was very pleased with the eye exam and the overall process. In addition to being an extremely knowledgeable practitioner, Dr. Gitchel is a very patient and thoughtful optometrist. His exam was very thorough and informative, and he was very patient and thorough in answering all of my questions. I could not be happier with my experience with Dr. Gitchel and Eye Care Center of Colorado Springs, and would recommend them to anyone needing and wanting a great optometrist in Colorado Springs.

I'm incredibly frustrated with my experience here. I misplaced my glasses and needed a quick…read moreturnaround before a trip this Thursday, so I called around to different places around the city but this was the only location that had a same-day appointment available with the likelihood of getting glasses before I left for my trip. From the very beginning, no one mentioned that the doctor was actually a telehealth doctor. Had they been upfront about that, I would have just kept my appointment for tomorrow with a competitor to see an in-person doctor. To make matters worse, the wait times and tech issues were awful. I arrived at 2:15 PM for my appointment but wasn't taken back for prescreening until well after 2:30 PM. I then sat in the exam room for over an hour. Different staff members kept popping in and out to check the computer due to unexplained tech issues. I didn't actually see the virtual doctor, Dr. Rachel Hammoudeh, until 3:59 PM, and the appointment was rushed through, finishing by 4:05 PM. The actual exam was a mess. There was a terrible lag during the "1 or 2" comparison part, which made it incredibly difficult to confirm what I was looking at. I literally had to advocate for myself just to make sure we were confirming what I was actually seeing. On top of that, Dr. Hammoudeh couldn't have been less personable had she tried. The only reason this isn't a 0-star review is the in-store staff. A huge shout-out to Yari, Eric (a manager from a different location who was helping out), and the two girls running the pre-testing. All of them were super kind, and it was incredibly clear that they felt badly about the situation but their hands were tied by corporate's system and tech issues. They deserve recognition, but the overall lack of transparency and the subpar virtual exam mean I will definitely not be back.

Got new glasses for my granddaughter again, I wouldn't go anyplace else, staff is professional and…read morerespectful, ensuring to answer all your questions. When we picked up glasses next day, Lia made sure the glasses fit perfectly on my granddaughter's beautiful face, thank you LIA

The service here was amazing. The clerk showed me an itemized list based on added lens films how…read moremuch they would cost... no gimmicks. My lenses were made the same day within an hour. Alex adjusted the frames to my face and made sure everything was satisfactory before leaving. The optometrist was super friendly and gave me recommendations for my eye allergies and dryness after my eye exam. I would highly recommend this place.

I went here to see if they could straighten my bent frames even though I did not purchase them…read morehere. Alex helped me and made me feel valued. He was great and did not charge me a dime. Excellent service!

Wow--what a stellar team you have in your eyeglasses center. I had the pleasure of working with…read moreAngela, Ann, and Emily on three separate occasions, and each of them was professional, knowledgeable, and genuinely kind. As someone who has never worn glasses before--and starting out with progressives--I was a bit apprehensive. However, they each took the time to put me at ease, sharing their experience and guidance on how to adjust, read, and see comfortably. Their support made all the difference. If I could give them each a bonus, I absolutely would! Great job, ladies--I truly appreciate your help and look forward to working with you again in the future. Thank you, Maria

I saw Natalie at the North office to help me pick out my new frames. sh was so nice and patient and…read moreI chose the first 2 frames she picked. she is kind, patient and know what she is doing. I am pleased and will definitely recommend her any time. Thank you Natalie for being so patient and listening to me. Sheryl Pyle

Overcharging 250$ for contact lens fitting after taking my insurance…read more Horrible experience with the Dr. J. Find an eye care center that offers good value for your money. If you're a senior or disabled veteran, this place will try to take advantage of you. Dont be offended, they only want your money! All of it. Do not go here.

The check in process was easy and quick. We were greeted upon arrival and checked in. Our wait time…read morewas about 10 mins. We were called to the back to get started. Everyone was friendly and courteous. The start of the exam was great. I really appreciate the eye machine to take the pictures because I did not want to be dilated... The exam after that really let me know my left eye had changed. Dr. Worthen was amazing. She was very detailed and nice. I love the fact that she was very through and nice. Sh explained everything in detail and let me know what was going no with my left eye and wha I needed to do. I do recommend them to family and friends and I will be back.

Came in right before they opened and she was willing to help me tight my glasses!! I am so grateful…read moreas I was in a hurry!'

I will never go to another America's Best. I had an appointment on July 28. Ordered a new pair of…read moreglasses and new lenses for an existing pair of sunglasses. I've heard NOTHING!!!! So I called today and received the worst customer service. My sunglasses have been there since the 6th and no one called, emailed or text. The young man on the phone was clueless. He couldn't figure out why I hadn't been contacted so he put me on hold! Finally, he comes back on and says oh, your other glasses had to be remade! The order was sent in August 5th! I asked why they had to be "remade", he responds "don't know, maybe something at the lab". I asked to speak to a supervisor - he replies, I am one! Your glasses should be ready by August 17! 3 weeks!! I told him that was unacceptable! Then said, ok, thanks for calling. What??? I proceeded to tell him to call the lab and expedite my glasses because I'm wearing 3 year old glasses! He says he didn't think he could do that! My reply - oh yes you can and I need a call back today! He called and left a message. I called back immediately and he was at lunch! No call back and it's 8:00pm! I will take my business elsewhere! I spent $484 and this is their customer service! Never again!!! If I could leave no stars I would!

Do you enjoy your time, money, sanity and they ability to see? Do not go here! Or any Lens…read moreCrafters. They are a joke. When I got my frames they were running a special, so they sold me a set I wasn't sure would work for my script. Even asked, and was assured they would be perfect. Picked them up like a week later, hadn't even walked 10 feet from the store and a lenses fell out. Walked right back in, another person assisted me and the first thing out of her mouth was "these frames aren't good for your script, I wouldn't have gotten them." Guess what? I have been fixing them ever since. At least 1-2 times a month. When I go in and ask them to fix them, they tell me the lense keeps falling out because of how I handle the frames. I've been wearing glasses for 25 years and have never in my life had such a problem with a set of frames or an optometrist office as a whole.

I had picked out frames and scheduled an appointment They gave me a price quote The offer was 50%…read moreoff lenses They closed the store and the eye doctor. As we look to opening up I called to confirm my order. They said that all they had was the information on the frames and would not honor our agreement I talked to the regional manager who said there was nothing she Fransiccan do even though the staff that helped me. The more frustrating part was I requested help from the corporate office in taking advantage of online discounts and asked for help as I am disabled.They responded that they didn't have access to that information This was absolutely the worst customer service that I experienced Beware and read some of the other review. This was in Colorado Springs not San Francisco

We were greeted upon arrival and helped promptly. Wendy was very nice and polite. I picked out to…read moretat frames and the prices were very reasonable. I The women were very helpful and down to earth. I got a really nice pair of glasses and I have no complaints. The store was clean, neatly organized and the wait time was not long. I will be back and I do recommend them to family and friends.

I never shop at this Walmart, but I did go to the optometrist here to get my glasses prescription…read morerenewed. They have the best prices around: $60 for glasses prescription, $75 for contacts. The main optician, Robin Sally, is great! He took the time to explain everything to me, more than any other optometrist has for me in my life. I now feel that I have the most accurate prescription I've ever had. Also, there is zero pressure to buy anything since the glasses are sold nextdoor in the Walmart by a separate company. My wife and I will definitely keep coming back to this place for all our eyeglass prescriptions. https://www.facebook.com/Walmart1200/

Dr. Rotu and his staff are great. From the receptionist who checked me in to Arlene, who did the…read moreexam prior to the doctor, I was very impressed by the professional behavior..I trust them yo my care.

I went to Wright Eye for cataract surgery consultation April, 2026. The first interaction was with…read morea technician who poked the eye pressure tool directly into my right eye, the pain was immediate and I yelled and said what are you putting in my eye, she said nothing just taking your eye pressure then did the same thing to my left eye with the pain being immediate. I told her how much pain I was feeling and she was not concerned. When the surgeon came I told him how badly my eyes were hurting and he examined my eyes and said there were abrasions on both eyes, that the tech did not use a rubber tip on the tool used for eye pressure. I was in extreme pain for the next two days. I canceled my cataract surgery with them and chose a different surgeon. If a simple pressure check can be so botched, there was no way I was trusting them to do surgery. Wright eye is NOT the right choice.

Today was my first time going to this Visionworks, and I will for sure be returning again. I had…read morethe opportunity to be seen by Dr. Barton, who took the time to answer any questions/concerns I had, and was so kind and helpful. Both ladies working at the front desk were also very kind, and helped me choose which glasses I wanted to purchase today. Larry (I am 90% sure this was his name, I'm so sorry I am terrible with names) was so nice, funny, and again also helped me pick my glasses. He helped me figure out what options were most financially reasonable for me. I feel like some places try to get you to buy the most expensive things, but I did not feel that way today which was great. No pressure! The COVID protocol was also great. I enjoyed the family-like and fun environment that the staff shared. I am too excited to pick up my new glasses/contacts in the next few weeks. Thank you guys so much again!

Wow! I have been going to America best across the street but this was such a better experience!…read moreEveryone was kind and efficient. I waited under a minute total. I understand why it was hard to get an appointment because they are great.