The front office staff and check in staff were fantastic. I also appreciated Dr. Ritter and his…read moreexplanations. I didn't want to be fitted for glasses that day and there was no hard sell. It was very easy to book an appointment and would highly recommend!

I recently had a need for an additional eye exam regarding vision blurriness. Dr. Kevin Ritter is…read morethe absolute best eye doctor. He never seemed rushed during my appointment, and performed what I felt was the best eye exam I have ever experienced. Dr. Ritter made sure that I left his office with a thorough understanding of my issue, and being comfortable with how to best treat it.ffr

Worst experience ever while trying to shop for eyeglass frames. If being treated like a criminal…read moreis your thing, go for it. My 2nd visit to shop for frames is my last, as I was treated rather poorly from the second I arrived and it only got worse thereafter. Be warned that perhaps you should consider it a privilege to be allowed to spend your vision dollars there.

The doctors and techs are great, but front office staff just terrible. I was told my contact…read morefitting was not covered - when in fact it is but they are out of network. Clarified to them there is a difference between the two. Took them over 2 months to get my contacts. I know toric xr take a while, but not 2 months. Will not return. Too bad because Dr. Ritter is great but their unethical practices are just a big red flag.

The "wild man" Dr Richardson has been my eye doctor for about 4 years now. He takes time to get to…read moreknow you and do a very thourough exam, so be prepared to be in the office for a while, usually an hour or more.

Dr richardson has been my eye doctor for almost 20 years. He is a great doctor and really cares…read moreabout his patients. He is very thorough and knowledgeable. I enjoy my eye appointments every year because i get to catch up with my favorite doctor. I highly recommend him.

I could see better from my old glasses than the new ones! Went back twice and they still couldn't…read moreget it right. Long wait in waiting room. No restroom! They said I'd have to walk to Dillards to use their restroom. I won't be back.

The sale discounts aren't worth the aggravation afterwards...its always something, no lab…read moretech...or its the customers fault not that they might have made the error...just not worth it...the quality is not up to par with the prices and although the staff is nice they give inaccurate and incorrect information...seriously go anywhere else

Busy busy place lots of waiting areas, long lines. But they have taken good care of my dad and been…read morewith him through 2 surgery. Waited after appointment time to be called. He really likes his doctor here though.

Great service!!!! The experience was very good. Except for taking 3 months to get an appointment…read more After my eye doctor closed unexpectedly I knew I had to have another one. Someone from work recommended this eye center. It was well worth the wait

Great servic, easy and affordable! I would recommend! They have a large section of frames to choose…read morefrom.

Listening to customers ! Sat here for 2 1/2 hours and got nothing! Told the doctor I couldn't see…read moreout of my left eye even after they adjust I still couldn't see anything! They told me to go to optometrist. When I just at one but these bs doctors that do video chat just want some quick cash.

I purchased eye glasses here actually 2 pairs and I should have returned those by to the store when…read moreI received them. I called and my prescription expires 2 yrs this 2026. I couldn't see out of the glass and spent $$$ and the virtual doctor to tell me I had a trace of glaucoma. WTH!! I Told her I just had an eye exam last yr and no signs of trace of glaucoma.. She referred me to an eye specialist and spent more money. I went to a specialist in another city and my results there was NO TRACE OF GLAUCOMA. I will not recommend this place to anyone I had an eye appointment this month and I was advised the prescription was wrong in my glasses from this place. I will continue services at my current vision company

I completed an eye exam at this store. I paid for single vision lenses. When I went to pick the…read moreglasses up 2 weeks later the vision was not clear. I was rescheduled for another exam a week later where I got a new prescription. I then upgraded to progressive lenses paid 80.00 for cost difference. Went to pick up glasses 2 weeks later the lenses were not measured correctly, they remeasured to my eyes and reordered them. I went to pick them up 3 weeks later (because I never got a message they were ready, I had to call the store to check). I still could not see out of them. The store scheduled an in-person optometrist visit at another store in Durham, NC, where I got another different prescription. Each one has been a different prescription so far. The optometrist recommended I do single vision due to axis difference in my eye and said I was too young to need progressive and vision was not bad enough for it. So, I requested the remake of the progressive pair to be made back to single vision instead. When I asked regarding price difference figuring there would be a refund for the 80.00 i paid for the progressive lenses that I could never wear due to the prescriptions not being good, I was told I would just not be charged for the remake. The remake should not be charged to me regardless because the fault is on the technicians and doctors who created the prescriptions not me just not liking them and the recommendation of the optometrist. I also wanted to mention that both times I returned to the Burlington store they had no technician and the receptionist ran the pre exam tests on me and blasted air into my eyes 10 times because she did not know what she was doing or how to print out results. I should have been reimbursed for the 80.00 I was charged or it should have been applied to another pair of glasses but it was not. I am just hoping when I pick the new pair up in two weeks I can actually see out of them. I do not recommend the Burlington location at all.

Very comfortable atmosphere with plenty of armchairs for people waiting... had a comfy feel the…read morewhole front office (waiting) area.. Came with a prescription only for glasses.. My insurance info was handled fast and picking out frames did not feel like the "OTHER" place where it seemed like they were on commission and following me around like a hound dog after a meal!! and feeling stressed! ... Taken right away and everything went fast and smoothly... Can't wait to get my first pair of glasses in about a week.... I will be able to read again good... Will Definately be back when glasses are needed again or contacts... ty for the pleasant experience... Glasses come in about a week but do not expect an issues with getting them.....

on Church.St in Burlington, NC, the cost of my wife's glasses and Visit was over $700.00 for one…read morepair of glasses. I could have gotten her to Richardson 5 blocks away for Half the price. Stay away from this place total and Ripoff. Also the Scam they pull is classic They Mark stuff up then add in discounts like they are doing you a favor. Stay away from this place. Unless money is not object.