My son is autistic level one w several other factors. From the time we enter in the door he is excited to be with these ladies. They see him once a year and he walks in and says do you remember me and they all smile and say yes. It makes his day. Recently he had to tell them his pawpaw passed away because his pawpaw would bring him sometimes and he was a patient here as well. They were so kind and sympathetic to us. it truly is like going to a family reunion once a year. thank you Dr Norva and Staff! the Young family appreciate you all read more

Don't make the same mistake I did. Don't trust your vision to MyEyeDr , especially here. Find someone who knows how to use a phoropter instead of letting a computer decide what your script should be. And don't believe the optician when she says, "This frame is 100% covered by your insurance". "This script doesn't seem right. Everything is still fuzzy." "It's the best we can do." "But as the automated system was switching between lenses it went past one that looked perfect." "We can't get there. Only the computer knows what lenses went past. We can't find it. This is the best we can do." Had an immediate need for glasses, so went to the optician. "Did you find anything in our display you liked?" "Didn't even look. These will probably be a temporary solution since the script isn't good. I just want the cheapest reasonable frames and basic lenses." "Your insurance 100% covers these frames and they're similar to your old ones." "Fine." Dissatisfied with the result when they arrive, I request a revisit. The updated script kicked out by the computerized phoropter is essentially the same. "Not different enough to justify new lenses." To their credit, I wasn't billed for this non-productive revisit. Two weeks later I'm at a real optometrist's office. Manual phoropter. His skill and experience. MUCH better result. "You know, this doesn't match your old script at all!" "Yeah, tell me about it." Insurance recognized the second appointment as a fix for the first, bad one at MyEyeDr and covered the second exam. "Considering the circumstances, you should be able to return your glasses to MyEyeDr for a refund. Let me confirm...Wow, this is unusual. Despite the evidence I gave them about delivering an unfit solution, they told me, "Too bad"! Six months later I get an additional bill from them. Turns out they sold me frames that were significantly more expensive than the insurance coverage they had right in front of them. The new (at the time) pre-exam tech was wonderful, though. read more

Very kind staff. Fixed and cleaned my glasses when they were not obligated to. good as new now. thanks!

Purchased a pair of Oakley glasses after an exam on 7/31. Never was contacted that the glasses were ready and only found out by looking up my account on 8/11. Drove 45 mins to Kannapolis to pick up. The prescription is completely wrong. Sat and waited and was asked to set an appt to come back. Keep in mind the glasses are already paid for- close to $400, which they have a 300-400% profit margin. After 30 mins of watching people being helped; I stood up and asked if I could quickly get this resolved so I could leave. Explained my travel distance. The lady in the optical shop before I could end speaking cut me off and said that's why you need to come back. I asked why as they have received their payment in full and I only need them reordered. The lady began to spark a complete attitude and that is when I too became angry. I asked for my money back. That was a NO because her manager wasn't in. I was then asked to leave. To resolve, I am going to Statesville to have my prescription checked. Again their doctor did my exam. Little do they know I am still requesting a refund and my VSP coverage is reinstated for this year. I will go to a company that treats a paying customer with respect. The root of the problem was glasses received completely out of focus and not correct. Then they mistreat their customers by asking them to come back. I am also reporting MyEyeDoctor to VSP. I am also putting a dispute in also with my HSA credit card and they will investigate this company / branch. Never again will I use the services of this company. I plead with anyone to reconsider before you patronize this facility. The lady from optical needs to be walked out the door. Horrible, unacceptable service. read more

The receptionist was awesome as well as the lady that gave us our eye tests. The dr.. not so great. I wanted glasses and contacts.. the assistant gave me a pair of contacts and told me to see if I could put them in.. they left me alone in a room for about 10 minutes. I told the assistant that I was not able to get them in.. she said no problem you can take them home with you since you have opened them. she proceeded to put them in a contact case and told me to practice at home. well the dr came in and took them out of my hand and said that I couldn't take them. wtf.. I already touched both of them. it took them a week and a half to get our glasses ready. We never got a call or text.. I looked under my eye care chart. we went to pick them up and the only person in the front office was the person who helped us pick out or frames. I said good morning as I walked thru the door. she grabs a few things from her work area and as she walked towards the back she says someone will be out to help you. we stood there a good 15 minutes before we got any help.. i had a 2 year old and a elderly person. We started to think no one else was in the building.. we will Not be going back there. read more

See Junior for professional services, great prices with a smile. His team rocks!!!!!!!!!!!!!!!!!!!!!!!!

Been customers here for several years. My hubby called to let them know he was in traffic and would be late. They said 'Okay.' Upon arriving, he was told that he'd have to reschedule. He may have been ten minutes late, but he did alert them. He has rescheduled the appointment- with another eye care center. read more

This is the worst place to purchase eyeglasses. First of all they tried to charge me 900.00 for glasses. Then when the glasses arrived, they were incorrect. I asked for a refund to my debit card.it was worse than pulling teeth.I finally convinced them I wanted a refund, they do not refund your debit card,instead they mail you a check that takes 7-10 businesses days. What horrible customer service.stay away. read more

I had an insurance change and this place was in network. I was hesitant to go somewhere new and leave my current doctor. However, I've been a few times now (because I like to give a place a few tries before I do a review). I have been able to get appointments that work with my crazy schedule. I am also treated with respect and each staff member is friendly. They also got my glasses back really quickly before my trip. Each charge is explained up front so there's no unexpected fees. I will be back and refer others. read more

Great experience. Beautiful office. Friendly and helpful front office staff. Dr Earl was so caring and took time to explain info during my routine eye exam. So glad my neighbor recommended her and I second the recommendation! Such a great experience!! read more

the girls in this office have incredible chemistry. they are knowledgeable, engaging, fun, funny, helpful, and just excellent to be around. looooove them!! read more

Dr. Earl and Dr. Albrecht at my eye doctor in concord/kannapolis nc are great. They both take genuine concern and caring about your eye care as if it's their own!! We need more medical professionals in the industry as these two fine examples. HIGHLY HIGHLY recommend them. Look nowhere else. read more

Our family of 4 have been going here for approximately 7 years. My daughter, who lives out of state, scheduled an eye exam 4 months prior. We show at right at 3:30 pm for our 3:30 pm appointment. Kimberly Redmon, their office manager, told us to have a seat & she would get us checked in in a few moments. Around 3:35 pm we were told our appointment time was actually at 3:20 pm, NOT 3:30 pm so we would have to reschedule our appointment. Really? Accidentally being 10 min late, thinking we were on time at 3:30 pm, you are going to cancel a patient who has been coming here for 7 years & who lives out of state. You just lost 4 accounts that day due to rude office management. It's a shame the senior office management is unaware of how poor their office manager is with people. The eye doctors have been great, but their office management needs some serious revamping. There are too many other great doctors where the office management is a 100 times better; as a result, we have moved on. read more

I was a last minute, "please squeeze me in", appointment. I was greeted with open arms the day of my appointment, and I wasn't rushed through my exam because I ended up being the one that double booked the doctor. The entire staff is respectful. My experience was nothing short of exceeding my expectations. I feel like the doctor really cared about me, unlike the experience I've had at other offices unrelated to MyEyeDr. I will definitely be coming back for my future eye care needs! read more