I went here for a few years and I would not recommend them…read more The ladies in the front of the office are amazing! The ones who do your intake stats are hit and miss. Dr. Bonnie Chen, absolutely not. I have been wearing glasses and seeing specialist since I was in elementary school, but she has been the worst eye doctor I've ever seen. I am very nearsighted, have a decent astigmatism, retinal issues, and family history of eye health issues that could lead to blindness. When I would address my concerns with her, she dismissed them. She would tell me it is average life stuff that I wasn't having issues with. My final straw was when I expressed to her that I was having more troubles with light sensitivity - mainly when driving, but also when I was outside in general - even with the use of sunglasses. She told me it wasn't possible for me to have this experience because I have brown eyes. She then went on to tell me that I just needed my prescription updated (hadn't changed much), make sure my windshield was clean (already clean), and continue wearing sunglasses (still doesn't help). I went to my pcp and got a referral to another eye doctor. I'm glad I did. My concerns were finally heard and addressed.

Service and care is always impeccable! From scheduling to exam to ordering /pickup. Top tier…read morealways

Terrible service. Took my order. Promised delivery 7-10 days. I followed up 3 weeks later. No…read moreone can tell me the status of my order. Left multiple messages for the sales rep and store manager to call me. No response after 5 days.

I had an appointment scheduled for January 27th at 2 pm. I got a text message from this location, 2…read morehours before my scheduled appointment letting me know that the doctor was out of office and I needed to reschedule. I rescheduled for February 6th and today received a call from this location to reschedule yet again because the doctor was not going to be in office. The representatice I spoke with. Amelia, was not only unhelpful and rude, but hung up on me mid conversation we I told her that the issue was on their end not mine. I must have dodged a bullet knowing that their staff frequently cancels on patients because they doctors are never in office, and that their front desk staff will hang up on you. I do not recommend this location to anyone

I had a great experience there today Yuteh was so helpful as thank you so much the service was fast…read moreand professional

The location was convenient, front desk staff was very nice, and doctor was pleasant. However the…read moreyoung man doing intake did not give me a choice whether to take eye photos. He simply told me I was responsible for the $39 fee. That is fraud since these photos are elective. Also, they do not give you an option of a puff of air to your eye for the eye pressure exam. They simply say they are going to tap your eyeball with their device. That is mid-evil!!!

7/27/21 So by the…read moretime I picked out my glasses last time and received them, I was so pleased with the overall experience that I scheduled an appointment for my mom to have her exam. I liked how safe the experience was and that is always something I'm thinking about for my Mom. I have to say I am more than pleased with how both Lynn and the technician took care of my Mom. They were caring and gentle. My Mom is not in the best of health and the technician was SO patient with her. There was some trouble with the machine so the appointment took a lot longer but the challenges were communicated throughout with apologies. The tech did a much better job with addressing the issues I had for the first appt. Its almost as if she read my review! I love the prescription sunglasses I picked out which didn't even take a full two weeks to come back. My regular glasses was the first time I got progressive lenses. After two weeks of wearing them and not adjusting, I brought them back today and Lynn was happy to make adjustments. I would encourage anyone who wants no fuss with personalized experience to get their eye exam and/or glasses or contacts to come here. No waiting in a room full of people. The selection of glasses is limited but just fine for my needs.

I got 2 pair of glasses from Kris and I am very pleased with the price, fit, and stellar services…read more Highly recommend!

I went to this store last week and I was being attended by a young man named Andy. I was looking…read morefor sunglasses, and he would not let me peacefully shop. He was invading my personal space and kept giving side eyes. He made me feel very uncomfortable and never asked if I need help. Very much an awkward encounter. And I love Oakley I am just going to stick to the store in the Outlets.

I had never stepped into the place at CM, but after a lot of researching... finally got to…read moreexperience the Oakley Vault the other day. Normally I am a $5 sunglasses-kinda-guy, but since I run and cycle now, I was looking for more performance gear to add to my growing gear addiction. Eye wear was next on my list. Armed with a 25% off friends and family coupon, I went in with the intention of getting some RadarLock eyewear... After about 30 minutes of the guy pulling out all the custom frame colors, lenses, and options I walked out with my official first pair of Oakleys. Very impressed with Ted's knowledge of the product, the various specific use of the lenses (low-light, etc)... In the end, my head was swimming with choices, but I feel like I made the right one. I didn't really look at the other products in the store, but I will have to agree that most of the $$ in the store are on the high side. I am hoping these will last me a long long time and I don't scratch them or get them stolen. I pretty much came into the store with a purpose to buy these glasses that I had been ogling since the London Olympics, but the other staff members were super friendly and greeted me right when I walked in. Ted was actually the guy that approached me and asked me if I needed help. Would I ever spend another $300 on a pair of sunglasses? Probably not... I will be wearing these things at my funeral.

The customer service I received at the kiosk was not ideal, but when a representative saw my review…read moreonline he immediately contacted me to correct everything! After a brief discussion, I received a replacement pair of shades and assurance that the initial service I received was not a reflection of the company.

Purchased a new pair of Maui Jims thinking I was getting a new pair of sunglasses but actually the…read morearm piece had been broken before and apparently glued. I should have known something wasn't right when they didn't have the actual box for my glasses at time of purchase. Next time I will order them directly from Maui. I guess "outlet store" means used store!

Had a great experience when I went to Invision Family Eyecare. A great staff who were so…read moreaccommodating and answered all my questions. I had several tests done. Not all were covered by my insurance but they were upfront and told me the charge before performing. I also got assistance in picking out my frames - thank goodness because I would have never been able to find the pair I purchased. I will continue to go to Invision Family Eyecare and I recommend you give them a try

Submitted a appointment request form on the website never heard anything back from them…read more Disappointing that the customer service is that poor in the area of just setting up an appointment.

Staff was so helpful and friendly! Dr. Hobbs was very thorough. I had several previous issues as…read morewell as an extended family history of Macular Degeneration. He reviewed them and assured me they were within normal limits.

Dr. Hobbs is incredible! I've never had a physician take the care that he took to answer my…read morequestions and to explain what was happening during my daughters eye exams. Beyond him being knowledgeable and thorough, Dr. Hobbs was eager to help me understand and provide education. It was easy to see that he's a physician who's passionate about eye care, and genuinely loves what he does.

Have been going here for two years. This year I've had some issues with one of my eyes not…read moreadjusting to the contacts ordered for me. I ended up having to go back for 2 additional appointments, the staff was very courteous and quickly fit me into their schedule. Dr. Joyce is genuinely a wonderful person and cares about ensuring the right prescription and products are ordered for her patients. Highly recommend this as your new eye doctor!

Excellent practice. Love Dr Adeleke. I got a quick appointment for an eye scratch when my regular…read morepractice couldn't accommodate me. All the staff is knowledgeable and patient. They helped me transition from glasses to contacts after all these years and were patient with getting me different trials. I highly recommend the practice!