[[HIGHLIGHT]]Dr. Thu Tran is extremely helpful![[ENDHIGHLIGHT]] DC store is busy and has a great turnover rate. I had the pleasure of getting my eyes checked by her this time and it was a pleasure experience as compared to previous doctors! [[HIGHLIGHT]]The front staff members are also very helpful and friendly.[[ENDHIGHLIGHT]] Parking can be challenging but expected given the location. read more

I needed to see a eye dr and everywhere I called was booked until October that was to long for me ... I made my appointment and the next day thet saw me... now that was amazing read more

[[HIGHLIGHT]]The doctor was very nice, the person who handled placing my glasses order was nice[[ENDHIGHLIGHT]], [[HIGHLIGHT]]however when I had to work with the manager because my glasses weren't working right and I decided to return them - things didn't go as well.[[ENDHIGHLIGHT]] She issued my personal credit card a return but advised she couldn't tell me IF the company would issue a return against my insurance. My insurance ended up having to call her and she advised that they would be issuing a return (an entirely different story, but then said she didn't know WHEN they would process that return so I could use my benefits). [[HIGHLIGHT]]The rep had to call the main MyEyeDr number to verify that the return would be processed and to find out more information.[[ENDHIGHLIGHT]] Would not really recommend working with this company based on the transaction with the manager & it's been a few weeks - I haven't heard anything more about the return on my insurance account. read more

Thu Tran I have never encountered such a unprofessional unbecoming optometrist. She does not merit her title; she appears to be no more than 37 years old and seems quite inexperienced in her role. [[HIGHLIGHT]]she was visibly frustrated due to my inability to see clearly during the test, was all blurry. I felt judged and was forced to strain my eyes and read despite the difficulty.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At one point, I looked away from the machine and observed her laughing. Upon noticing this, she apologized, stating that she rather " laugh at the situation"[[ENDHIGHLIGHT]] This was, without a doubt, my most distressing experience with a "healthcare "professional." [[HIGHLIGHT]]Furthermore, she appeared frustrated due to my lack of a prescription, a fact which the individual responsible for scheduling appointments should have ascertained beforehand, concluded to tell me after U use some eye drops.[[ENDHIGHLIGHT]] In my opinion, this indvidual is decidedly unfit for their role as a medical practitioner. read more

Service was terrible and I had to cancel my order. [[HIGHLIGHT]]I told them when I needed my prescription and eye glasses and they assured me there would be no problem.[[ENDHIGHLIGHT]] Neither arrived on time and no one called to tell me. read more

I'm not sure how to feel about this place yet since I've only had one visit. I will say they were quick to do the assessment and exam so that's a positive. What was problematic for me was the contrast between the friendliness of some the employees in comparison to the doctor. The environment was somewhat unwelcoming. They also only have a 10 minute grace period to arrive at your appointment, so make sure you're on time or early since it's nearly impossible to find parking in this area especially around lunch time. Better yet, do not schedule your appointment around lunchtime. They WILL call you to make sure you know that if you're late after the 10 minutes then you have to reschedule. Luckily I didn't have to reschedule. I did like that they didn't try to make me purchase glasses or upsell me. They simply asked if I was interested in using my benefits and I told them I was there only for the prescription. I'm going to try the other location which is also on Pennsylvania Avenue next time to see if the customer service level is the same or better. Overall it served its purpose and I was able to get an updated prescription. read more

This is the worst eye doctor's office I've been to in my life. [[HIGHLIGHT]]The staff (the female staff specifically) is extremely rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One even shouted at me when I was standing in a spot another staff member told me to stand.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When she realized she was wrong she whispered an apology.[[ENDHIGHLIGHT]] The doctor that did my exam, Dr.Thu Tran, was highly condescending when she responded to any questions that I asked about my exam or eye health. [[HIGHLIGHT]]The male staff members were kind and professional[[ENDHIGHLIGHT]], and I have received better care from a different doctor on a previous exam, but I will not be returning to this business again. read more

Update: changing this to a 3-star. They did cancel my order and were able to get me a refund on glasses. Anjela is super nice and helpful. Still felt that their overall fees were very high. Went here for an appointment today and the out of pocket expense was $600 even with my insurance covering over half. They talked me into buying glasses even though I didn't really want them and were not upfront about the cost. The woman was really nice about helping me pick out frames, but she didn't tell me the frames were from their $400+ sections. Not only that, but there were many other fees associated with my exam that I have never had to pay before at any other eye doctor. It felt like they were trying to squeeze every penny out of me they could. I called afterwards to cancel my classes order (I panicked and just paid the charge on my credit card while I was there), and they said the person I worked with would look into and call me back. I have not yet received a call. read more

I will start with the good. This is a great location, very near the metro and parking is usually ok. The doctor and customer service staff are exceptional. They are very friendly and personable. The not so good....this place is unbelievably expensive. I understand them being on Capitol Hill makes prices the way that they are, but a new pair of glasses with the new prescription, adding the updated prescription to 2 pair of glasses that I already have and an exam should not be over $1K! I left them the first time because of the expense, but I didn't have insurance at the time. Insurance didn't make much of a difference. I went back to them because they are close to home and work. Unfortunately, I won't be back. read more

(This review pertains to the admin staff at this location.) Amber went above and beyond to locate and send me an extensive package of my MyEyeDoctor records from the past 10 years. It was a laborious task that required a lot of her time while she juggled other tasks/duties. To top it off, she was gracious and understanding throughout the whole process. read more

I usually don't bother leaving a review, but this was a particularly bad experience. [[HIGHLIGHT]]I booked an appointment online, but there was an error in their system that double booked.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They had me come back an hour later, but still asked me to wait to see if another patient showed late.[[ENDHIGHLIGHT]] He did show late, but I wasn't seen anyway, despite the fact the doctors and physicians were clearly available. [[HIGHLIGHT]]All of it could have been avoided if they'd just informed me proactively of the double booking and rescheduled me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Instead I spent two hours of an afternoon waiting for no reason.[[ENDHIGHLIGHT]] read more

I had such great experience at this MyEyeDr. I didn't have an appointment, which wasn't a problem because there was only 1 other customer there. I went in having an idea of what kind of glasses I was looking for, but I wanted to try them on just to make sure they fit my face. Staff was great, and let me take as long as I needed to. I'm glad I didn't feel rushed, nor did any of the staff hover around me as I tried on different pairs. I ended up choosing a pair of Tom Ford glasses and my entire order was 30% off! I would definitely recommend coming here if you are looking for glasses, based on my experience so far. I will update my review once I receive my glasses, as some people in the comments have had issues with this! read more

This location constantly makes mistakes. Long waits, wrong lenses ordered, late delivery, attempts to cancel your appointment an hour before you arrive. After a couple years going here for convenience I'm finally done and never going again. read more

My Mom always taught me that if one had nothing good to say, then don't say anything. This situation voids that. I read one previous review in which the writer had some reservations obout the unwelcoming atmosphere. I concur. Lets just call it what it really is FAKE. In genneral I will say my overall experience with MyEyeDr was pretty bad. I had the feeling I was dealing with a bunch of disingenuous used car salesmen. From the onset with little to no explanation I was told I needed every possible addition to my eye ware, ( the extended car warranty). This commissioned driven dealership was absent of any true personal interest in the final product or how it worked for or looked on you. Case in point. I was promised expedited service in which I was told about a week or so on the return. Great, I had a contact persons name to boot, I'm set. One month later after stopping by and calling several times my specs arrive. They were handed to me in bag. I thought maybe there would be questions about the fit, but no. I decided to try them on. An adjustment was indeed needed. I took them to the representative at the main front desk to request an adjustment. The representative handed them to a asssumed repair person. She looked at the desk rep. then said, without any regard to my presence, and a facial grimace, "well, what is wrong with them?". Need I say more. Enough said already, go somewhere else! read more

I picked up my glasses and they are uneven on my face. If you place them on a flat surface one leg does not touch the table. Does anyone check the quality control before handing it off to the customer! Now I have to waste time during the week to get them fixed. read more

MyEyeDr - Optometrists Near Me - Washington, DC, District of Columbia

A few months back, my husband and I went over to get our exams and glasses. I decided for the first time that I would want to try contacts. Sadly, With the pandemic going on, I had to have my contacts shipped to me because I have to quarantine because my husband caught COVID. Mind you, this is the first time I've ever worn contacts, and I stated that repeatedly. However, they shipped me my contacts with zero directions and zero " complementary" eye cases and solutions. For the money we've spent, they should've just been included. I've already dried out two pairs of my contacts, and I've only had them for four days. I just got off the phone with the second person telling me to come in, and they will give me a complementary solution, and I kiss? Mind you, and I just got finished telling them that I have to quarantine because of COVID. read more

Ok so this place is absolutely terrible. Customer service is non existent here. I don't normally leave reviews but I have to today. I have been waiting for my contacts for three weeks now and both times I called to follow up I received no helpful information. The first call was after waiting the 7-10 days the rep said it would take for the contacts to arrive. She tells me "oh it will be here soon and you will receive a text notification." Never got a notification. Then today the woman who took my call had me on hold for 8-10 minutes as she "tracked" the location of my contacts. After that wait she returns and says "unfortunately we are unable to track your contacts and we will have the manager Kevin call you back." So they haven't been able to track an order they placed three weeks ago??? When I asked when will I receive a call back she tells me she can't say when she will be able to have someone call me back or if they will be able to tell me when the contacts arrive. I requested the manager expedite my call because I have ZERO contacts left and she tells me he is on site but she doesn't know when he will return to call me. She didn't even want to give me his name or his status of availability for the day. WTF??? Just leaving patients flapping in the wind??? With no answers. The woman sounded so unconcerned about instilling confidence with her poor assistance. I called to get answer and am even more confused. My exam was rushed on my visit three weeks ago. Even when I first walked in the young guy with the braids and glasses was super rude taking my information. The female physician was even rude evaluating me. I will never go to this location again. read more

I had an appointment for 10:40am and received a call at 10:30 that my appointment had to be cancelled while already in my Uber. When I called I received nothing but excuses from a receptionist who couldn't make things right except to reschedule my appointment. Don't waste your time because they certainly don't care about wasting yours. read more

I was late but within the cutoff time before the appointment is cancelled and I still wasn't seen. I'm new to the area so had no clue there was no parking. Had to walk 3 blocks to the office. The receptionist going to tell be for future reference you can park across the street at a bank. How was I suppose to know. This is not outlined on the website. Also I didn't see a late policy as well. While calling other office trying to see if someone can see me today, I could have started my exam. I do not wear glasses or need them. My exams are usually quick and I'm out. Will not go back here. read more

HORRIBLE CUSTOMER SERVICE!!! DON'T GO HERE! Amber is Rude, Ignorant, Loud, Wrong, and Incompetent. She should not be answering the phone. This used to be my favorite location for exams and glasses, however, in the past 2 years the service has drastically declined and on two separate occasions they gave me the WRONG PRESCRIPTION! I had to return my glasses and contacts both times and the delay and rescheduling was horrendous. Long waits on hold when you call. I had to call back SEVEN TIMES. Additionally, there are 2-3 OTHER staff that really are unpleasant, dismissive, and just not helpful. THIS IS THE WORST PLACE EVER. read more

I've gone to this location a few times. One of my fav ones to visit. The staff are extremely knowledgeable and happy to help with anything. I really enjoyed seeing Dr. Donna Richardson. She moved with precision, professionalism, and was extremely helpful and knowledgeable. In the past I felt like folks try to oversell you. Not here. They gave me exactly what I needed and it was a quick but thorough process. I didn't feel rushed and I felt heard in regards to my concerns. I def suggest this location for your eye wear needs. read more

Took me almost 2 months to get glasses made. Glasses lost in mail, wrong lenses made, disinterested staff, poor customer service, etc,etc. This feels like a place scraping by on a skeleton crew until bankruptcy comes through. If you need glasses, go somewhere else. If you have some ordered already, good luck. I will not be back. read more

Really poor experience. Got my prescription wrong after having the same prescription my whole life, bought expensive new glasses from them that happened to be all scratched up. On top of that they made me come in like 8 times just to fix all the mistakes they made. Assistant manager also never called back when she was supposed to. I hope this is helpful feedback so they can improve. I am finding a new eye doctor. read more

Save your time and avoid this unprofessional business!!! They're staff is incompetent and the service is terrible! They will allow you to come all the way to your appointment and tell you it was canceled without any prior notice and still not accommodate your appointment. If you choose to use this location you've been warned. I wish I could give them a negative 10 rating. read more

as others have noted the service is slow and rude. (waiting an hour in the middle of the week past appointment time, only one other person seen ahead of me). but more importantly -- place is essentially running a scam. It works like this: 1) you go in for a new prescription 2) without asking or informing you that it would cost more money, they perform "retinal imaging" you did not ask for, need, or want. 3) At check out, they tell you the "total" but leave out the fact that you have been upcharged for a test you did not ask for. 4) If you ask about why you are being charged for a test, they try to pressure you anyway and gaslight you by saying, essentially, "well you had it so you must have asked for it," and pretend that the front desk just doesn't know anything at all about it (while insisting they run your card for the full amount). I imagine that this would be an inviting class action lawsuit and its only a matter of time before someone takes them on for this deceptive and illegal behavior. read more

This was my first trip to the eye doctor in many years and I found both the doctor and the staff to be fantastic. The doctor did a very comprehensive exam and the woman who helped me pick my glasses was very thorough. I was very satisfied with the level of detail and service. read more

Had a terrible experience. Appointment wasn't honored even though I confirmed multiple times. Process for appointment wasn't documented then the general manager decided to lecture me on how because we are in DC and people flake all the time that he requires the business to ensure they have 3 confirmations before an appointment is honored. Avoid this place. I'm an incredibly busy person, and I've never had to spend this much time to make any kind of appointment. My advice to the general manager, if this is how you think a good business is run, you need to get a reality check. No business does this, none, just yours, and it is a terrible experience for your customers. read more

Update: December 15th, 2018 I wanted to thank MyEyeDr customer service because they seem to be the only ones who take the time to find resolution to my problem. I must give thanks to Josue who called and had originally set appointment for me for yesterday when Mohammed would not having stated needed to check notes on possibly charging me for new lens when I have been without glasses since May. Well I got a call from Mohammed on 13th who stated that the store would be refunding me for my glasses and I could come in as I had a Morning appointment I made plans to come in afterwards. Folks was not sure if I would get refund as I originally asked for refund months ago and was told I could get $145 of my original $750. Anyways Mohammed did give my refund I say thank you to the store in doing something they should have done months ago. It is exhausting when you have to demand the service you paid for and sad when their resolution department is more customer service oriented than the people are are suppose to be... I am grateful that this is done and thankful to my lord for opening minds and hearts and deciding this is best way to end this matter. I won't ever be back to MyEyeDr I gave them second chance 10years after the fact and they are still doing same poor work. Lesson learned for me. Dr Abraham is great doc there for anyone going there. read more

MyEyeDr - Optometrists Near Me - Washington, DC, District of Columbia

This is honestly a gross, messy, dirty place. They want you to take your contacts out in a back room next to a dirty bathroom with no paper towels and multiple mousetraps. the back room also had food and nasty burnt toaster oven items all around. No one is clean in there, the whole place is pigsty. I waited 30 minutes to be seen. The contraption that puffs air into your eye was filthy with other people's makeup and she didn't even offer to clean it. I had to use the sleeve of my sweatshirt. Everyone is rude in there. I mean what is wrong with places in DC lately?! read more

I depend on my computer/reading glasses to be productive throughout the day. So sitting on them, bending a hinge so that a stem was loose was a bad idea. I walked in to this shop this afternoon, and David fixed my problem in a few minutes, for free. I'm very grateful for their care and speed. read more

The most unprofessional staff. Argumentative receptionist on the phone. A complete waste of my time, and money. They do not value business. I'll never go back. read more

Very disappointed with My Eye Dr. Went to get an eye exam and prefilled out the paperwork online. On this form I declined the extra retinal photo exam. The options on the form included 'yes', 'no' and 'I'd like to speak with the Doctor for more information'. I had selected 'no' and despite this no one consulted me prior to the testing or that particular test. I realized after the fact that I was charged for it. While they make it seem that they grant the customer a choice, in reality they don't. Also, I was shocked to see that the patient file-folders are held within the initial testing room, as seen in my photo. I used a stop watch on my phone to find out that I was left ALONE in this room for 3minutes. I was looking forward to getting two pairs of glasses at this location but will now take my business elsewhere. Such a shame, I like to support business in my backyard. read more

MyEyeDr - I sat ALONE in this room for minutes with patient files. I wouldn't call this secure. - Optometrists Near Me - Washington, DC, District of Columbia

The appointment was fine, but I ordered a new pair of lenses and was told it will take 2 weeks about 6 weeks ago. I sent an email through the portal to cancel the order about a month after ordering because now I'm out of town. I never heard back even though it says "responses will take 2-3 business days". I still have not heard back. read more

Came here to get new glasses, and found everyone to be extremely nice and helpful. I'm very indecisive, and somehow ended up getting opinions from almost everyone in the store, which was so nice. Make sure you call and make sure they accept your insurance, walked in and found out that they didn't fully accept my insurance, and ended up using their groupon deal instead! read more

Never thought I would love going to the eye doctor, the best doctor ever. So we all will know who I'm speaking about, he is from Canada. We have never had a doctor like him ever. The past ones were uptight with the pencil, not letting it Go. Hee hee. Staff is not bad either. Very friendly and accommodating. Ready to show you the latest style in frames, I can't afford. Stop by you won't be disappointed. He is engaged so don't try IT. read more

Terrible place! Apparently even if you book an appointment they will put you into 'overflow'. Don't bother coming here. The front desk staff just talk/laugh/joke with each other and ignore their customers. read more

I ordered glasses 2 months ago. Cost over $1,000. They were to be completed in 2 weeks. Two months later, no word. No phone call, no email, nothing. I have called, was put on hold, disconnected, or given a bizarre response like 'let me call around and try to find out where your glasses are' or 'the Dupont Circle branch is still cutting your lenses' or ' our lens cutter is down'. Avoid this place read more

I placed an order for a single rigid gas permeable contact lens on Aug. 16, 2022, and I have yet to receive my order. Each time I have called the office, I am promised it will be delivered shortly and the representative said they would follow up, but they never do. I am appalled at this complete lack of service and follow up. read more

Very good service here. I've purchased frames and lenses from them. They accept most insurance, and they seem very knowledgeable. They even made me feel comfortable with that test where they blow air in your eye (I HATE that test!). The parking isn't ideal, as it's on Capitol Hill, but I believe it's worth the trip. read more

Had an appointment on Monday July 18,2022 at 10am. I was leaving another appointment 10minutes late, walking up the street , a block away to inform them of the lag time. A male answered the phone I was explaining the circumstances of my tardiness. I asked could I still come to my appointment or should I make another one. He told me that I should make another one because they were very busy. Now... let me ask you this.... Initially I would have been part of the all the havoc because I had an appointment, right? And had I been on time the appointment would not have began on this one. So why's the difference in sitting beyond the appointed time and being late 10 minutes. They have no problem with YOU waiting but to wait ON YOU Carry's a cynical tone . Two days after I receive an email stating I missed my appointment. So I call again and was told it was automated. How can that be when I physically called to attend, was given other instructions and no one placed a notation on the records as if I'm neglecting service provided. Get this foolishness straight. The male asked would I like to make another appointment? HUH! Never going back. I hope this tightens the ship they run on communicating properly without lies and manipulation. Or get someone else to answer the phone that can do a more effective job. Thank you no more please. read more