I have a hard time choosing a favorite. June is great at helping me to narrow my decision. The…read morecustomer service, patience, and warmth are top-notch! I can't wait for my next 2 new pairs. ,

This was my first purchase with These Eyes of Mine. My glasses are unique one of a kind. I have…read morereceived lots of compliments from friend and family.

I went to the location at 2460 Market Street NE Washington, DC 20018. The customer service is…read morehorrific. I had an appointment on 12/30 at 2:00 pm. I arrive at 1:55 pm. The lady said she would be right with me. I sat down for 15 mins then I asked her am I suppose to check in. She looks me up in the computer and sees I have a 2:00 pm appointment. She says the doctor is behind, he's with his 12:45 pm appointment. Of course things happen, but why no one had the decency to give me a call? Why she allowed me to sit for 15 mins before checking to see the Time of my appointment while knowing he is behind schedule? All in all, do not go to this location. They are ghetto, disgustingly unprofessional, does not respect their customer's time and has poor time management. I'm only giving them 1 star because yelp will not allow me to give a 0.

Amazing Staff that offers world class customer service from the minute you enter until you depart…read more The Optometrist is very professional and. knowledgeable in his field.

SUBURB SERVICE! I am 71 yrs old and have been wearing…read moreglasses for more than 5 yrs. The service I received here was astonishing! The opticians were extremely attentive to minute details. There was no rushing! My new glasses are comfortable and not sliding at all. I have never been to a place that was so comfortable an attentive to details. Reasonable pricing and will work with payment arrangements. I love my new Tom Ford frame and Varilux lenses.

Rosann F. this place is terrible, the lady with the glasses…read moreat front is rude and has no knowledge of the shop. She was very mean to me. I order glasses and Andre did not not send my order out. They told me lies, so I ask for a refund. The card that I paid for them were losted. So I got another card and the rude lady said I hve to have the same card to put it back on. Lies, she just didn.t know how to put it back on card. I see why she just sit up front and be mean to customers. Just a jealous ole witch. Please do not go there.

After realizing I left only my glasses case out of state, I searched all stores in IAD to realize…read morethey only sell Rx frames and sunglasses (no eyeglass cases). I saw Warby Parker at the Amtrak station and thought asking the store associate for cases wouldn't hurt. To my surprise, the associate (who was stationed at the desk on Friday, June 27), saw me, related to the struggle of leaving something valuable behind and offered me an extra glasses case at no charge. Based on this excellent customer service, I'll highly consider returning to this store to buy frames if prescribed to buy again in the future. Thank you :)

I want to give a shout-out to Shana for her professional and courteous service this evening. I…read moremanaged to sit on my glasses and suffered a distorted vision all day at work. I dropped by the store after work. Shana expertly bent them back into shape in just a few mins and professionally cleaned them. She also took the opportunity to share a helpful informercial on Warby's advantages. I will definitely be returning there when I need a new pair of glasses.

I've gone here before (good exp w Lamothe) but haven't had eye exam in at least two yrs . I called…read moreto make an appt and spoke w the office mgr/ receptionist. He had a flat affect and set a negative stage. I said I prob need more than a routine eye exam but was happy to start w that. He lmk that a dry eye test isn't covered by ins (which is fine) and not to expect that I could do both in one visit (also fine). He then said, the appt will be 15 min tops, so it's not a time to ask questions. I said, of course I want to be able to ask a couple questions, espec bc of eye irritation lately. He said, "I see your insurance is (x) and that only pays us like $60 per visit. We can't give patients longer than 15, we'd go out of business" (!) I couldn't believe it. The rudeness and the gall of mentioning my coverage resulted in poor profit for them. I suggested he NOT say those things to new or returning patients and he said he was trying to manage expectations, that patients "always complain" they want to be seen longer but it's not doable. Talk about poor patient relations/ customer service. I realize what the medical system is up against w insurance is rough, but never has a public-facing clinic employee been so dissuading about the care their provider provides. I can't NOT recommend this place enough; take your business to an office that will value it.

I had to wait more than an hour in the office. Very frustrating. Try to find another eye dr. - or…read morebe prepared.

Tried again and much better this time around! Emily was my in-person tech and Digna my virtual tech…read moreand Dr. Z - all great! Just wish this place had a bathroom! Updating my review.

I've come into this location several times for adjustments and each experience was a delight…read more The team does a great job with acknowledging customers as they come in. On both occasions, I stopped by on the weekend and was able to get my glasses adjusted in less than 20 minutes. And each technician was very kind. On this particular day I was assisted my Emma/Emily and she was fantastic. P.S. I've been to several Warby Parker locations and each time the customer service is fantastic. Shout out out to your recruitment team committed to hiring individuals with a dedication your brand

Outstanding technician. Immensely knowledgeable provider. Delightful staff…read more Some optometrists are excellent technicians and refine your prescription to perfection. Some have great knowledge bases and answer questions on eye care with in depth, accurate, and actionable advice. Dr. Glasser is both, and arguably the best at both "sides of the coin" of any optometrist I've visited in my life. Importantly, Dr. Glasser and his entire staff are efficient and pleasant. They honestly try to make your visit as pleasant as possible. In an age where healthcare tends to be actively hostile to the notion of customer service, it is refreshing.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

Give this place a chance!…read more My grandmother has been going to Dr. Ghafouri for years. When we heard that the hospital was closing I urged her to find a new doctor but she said that the doctor assured her that his practice was staying. I was skeptical so I decided to join her and ask the hard pressed questions. Once we got there I was shocked to see that they had remodeled and the place looks 1000 times better than before. That was a good sign. After all, why would they remodel if they were closing?! Dr. Ghafouri and the staff was pleasant as usual even though I saw a bunch of new faces. That's no big deal tho since I hadn't accompanied my grandmother on one of her doctor visits in quite some time. After we checked out we were told that she should visit the optical shop to have her prescription filled. I asked where it was and they directed me to a small corner in the back of their office. I didn't mean to be rude but I laughed and made a couple jokes about how small and tucked away it was. Little did I know, the joke was about to be on me. I walked my grandmother over to the tiny corner and there we met Sabrina. She greeted us with a smile and asked how she could help. We gave her the prescription and from there we were amazed. She started with all of the information about my grandmother's insurance and prescription. She explained what her prescription was for, how they should be worn, and what the numbers mean. No one has ever explained what all those numbers mean and I really appreciate her for taking the time to help us understand it better. Then, she picked out frames that would accommodate my grandmother's prescription which was another wow factor because I didn't know that some prescriptions don't fit every frame. Up until that point I was pleased with Sabrina's disposition but I wasn't sold on this tiny shop. I mean how good could this place be right? So while she was occupied with my grandmother I decided to look around. I was SHOCKED!!! They have name brand frames!!! Not like Walmart where they try to convince you that it's a name brand when it's not. They have MCM, Kate Spade, Marc Jacobs, Ray Ban, Kenneth Cole, and so many more. I was speechless. On top of that, the frames styles are so unique and really really cute. I didn't expect a little place like this to have such a high end feel to it. I ended up buying two pairs of sunglasses just for me! Sabrina helped my grandmother find a fly new pair of glasses too. She was so happy! She told Sabrina she was officially one of her granddaughters! I read the other review after we left and realized that things are totally different now. Sabrina is so warm and welcoming. I vaguely remember the other lady but I know for sure we have never had an experience like this with her. This place is legit! I will be bringing my husband and son back in to get their glasses too. Give it a chance and you won't be disappointed! We will be definitely be back.

Attendants are so arrogant and pushy, merchandize is so old and extremely overly priced. The place…read morewas so dark and depressing. I can't believe they call themselves an eyeglass boutique. I told them I was just looking and they kept trying to push these low quality extremely overly priced frames I did't like. A pair of low quality 'no name' frames for $450. Are you kidding me?! The frames didn't even have a warranty against manufacturing defects. I asked her very politely why the frames didn't have warranty, to which she replied "Why do you need a warranty are you going to step on them?" Jesus Christ how arrogant!!! This one lady asked for my insurance information saying she would just "check" to see whether I had an eyeglass allowance and how much the allowance was, to which I said okay. After several unsuccessful attempts she told me that "she couldn't get through because the phone was busy or something." I told her I hadn't really liked any of the frames I would just come back some other time. She got really offended and said that I had to buy the frame since she had already collected the insurance information, to which I laughed and said I wasn't really obligated to buy anything since I told her I was just looking. PLEASE STAY AWAY FROM THIS PLACE.

This was my second visit to Union in the kitchen. The first time I was on the hunt for these treats…read morecalled whims and they're so good but today I got an iced Matcha latte and it taste so good. Can't wait to come back. I think this place is the perfect neighborhood convenience store. I love how I love walking distance and they have a nice selection of snacks and food items.

We came on a rainy Saturday morning. There was a good crowd but lines moved pretty quick. There was…read moreplenty of seating, even for a group of seven. I tried two restaurants, one Hawaiian/Filipino and the other Vietnamese. They were both delicious and no notes. I wish I had more time to explore this place because my first impression was so positive! I definitely plan on coming back when in the area!

Stopped by to use my paid for warranty to fix my kids glasses. Per the employee, the store manager…read moredoes not honor the warranty if the glasses were purchased at a different location. This is National chain whose website instructs customers to "Bring your broken frames or glasses into any MyEyeDr. location for an evaluation." I was told to go the original store of purchase to have the warranty honored. Won't be going here again.

Just finished an examination and consultation and it was an amazing experience. All of the staff…read moreand our doctor were extremely knowledgeable, courtesy, understanding, patient, and professional! The weather outside maybe heated and harassing, but they were cool as cucumbers...sorry, I had to :)