I am a single mother and was looking for a trustworthy contractor. Shane was very responsive until money was exchanged. In short, Mystic was paid for half the job some materials were left on site, with none of the labor done on the first day. Shane was unresponsive, so I wanted to cancel the job and he said he would refund what was paid minus materials. No reply after several attempts to contact. read more

We hired Mystic to replace our roof. He in fact got it approved by insurance and then had our roof done in a day

We hired them to remodel our bathroom after water damage. they responded fast with a fair estimate and immediately started working on the bathroom. The bathroom looks like a whole new room! We will be using them again! read more

UPDATE: October 16, 2023 I need to correct the record due to unsubstantiated comments below: These are the financial facts: *Mystic was paid over $18,000 of the agreed $23,000 PRIOR to completion of the job. *After they received these amounts, I then had to pay one of Mystic's sub's a further $2000 because Mystic was financially unable to do so. *That reduced what I owed down to approximately $2000. *This final payment amount is being held in an escrow account and will be released to Mystic as soon as it provides waivers confirming the subs have been paid -- a standard industry practice. *Mystic currently owes approximately more than $9,000 to its subs, as of October 2023. *Mystic supplied zero materials or labor for the job -- the entire thing was subcontracted out. These are the legal facts: *My attorney has made the owner fully aware that all he needs to do to receive final payment is pay the subs. It's really as simple and straightforward as that. *Unfortunately for Mystic, what I owe is a fraction of what it owes the subs, hence I have received no waivers, and hence my attorney has heard nothing from them in the months since I (not them) initiated legal contact, despite all the tough talk. *Mystic did not provide proof of a GC license when requested to by us and our research shows that it has no such license. *It was actually I who asked the owner to answer allegations of drug use by one of its employees, having been informed by one of Mystic's subs that this was the case (yes, the company's relationship is so poor with its subs that they go to the homeowner). And I still have that unanswered message in my possession. These are the obvious facts: *A company boasting a legacy of "lots of satisfied customers" would have more than ONE positive review on Yelp (BTW, that was from 2022 and I have my suspicions on that one because they don't have a presence in Connecticut -- lucky for you folks.) *If the working conditions were unsafe at my home, as alleged, isn't the company owner duty-bound to put his workers' safety first? So why didn't he? Moreover, his sub is actually working on my house next week and wants nothing to do with Mystic. What does that tell you about how this outfit treats its workers? *The owner's acknowledgement of needing to make changes underlines the operation's inherent incompetence. *Would you hire an outfit like that to work on your home? What I learned: *Small-time outfits that lapse their business licenses and don't pay bills are a waste of your time. *Waivers are a crooked contractor's worst nightmare, so make sure you use them when dealing with wannabe roofers. TO YELP, I have all of this documented, from signed subcontractors' statements to text messages from the owner as proof of broken payment promises, right up to this month's most recent subcontractor's invoice. Please reach out to me personally for these materials and confirmation of my genuinely awful experience -- happy to provide. It's not fair on the deserving families being treated like that and Mystic should just pay these people. read more

We hired them after bathroom repair, after a toilet overflow. Fast prompt service! They even filed the claim for us which helped because the insurance was not easy to work with. We recommend! read more

This operation subcontracts out all the work, then doesn't pay the subs. How do you think they got all the one-star reviews?

we hired Mystic Relief and Construction to fix our window and deck. The work was completed in 1 day. We are very happy with the work. Must Recommended! read more

We had our kitchen remodeled, Shane managed the project and provided superior service the entire time. We will use him again for a few of our future projects! read more

Contracted the company to repair my fence; paid deposit; they were a no show/no call and incredibly unresponsive when attemptingto get answers in the no show; Shane finally responded to reschedule but I was never given a date/time despite multiple attempts to contact; I finally requested a refund, which was approved. That refund has never been received, and Shane/ Mystic is not responding to emails, texts, or phone calls. Do your due diligence!!! FRAUD ALERT read more

we hire them after we had a big leak in our garage from our water heater. They immediately sent someone out to stop the leak. They repair the damage and dealt with the insurance for us. We had to do pay our deductible once the claim was over. read more

Someone broke in my house and damaged and broke the glass on my side door. I called Home Depot and couldn't get an appt for a month. I called lowes who came out measured but NEVER followed up with an estimate. As my home was vulnerable to break in I needed a solution quick and Mystic Relief did just that. They had my new door up by the next day. I will use this company again in the future and Shane was great. Highly recommended. read more