We are so grateful for the wonderful service provided by Jasmine Cap. and Mattias C. when they…read moretransported my dad from the hospital to home. They were incredibly kind, patient, and professional every step of the way. They treated my dad with such care and respect, helping him feel comfortable and safe throughout the process. My mother was especially pleased and touched by their compassion. Truly above and beyond amazing. We couldn't have asked for a better team. Thanks again!!

I paid my bill in full over a month ago over the phone and I keep getting letters stating that I'm…read morepast due. I leave voicemails saying I already paid the bill in full (because nobody answers the phone there) and I still get statements that the bill hasn't been paid. This is a terrible company whose service was forced upon me and I've done my due diligence to pay my bill in full and have no choice but to have my lawyer act if their collection notices do not stop

I purchased a 200lb tug for my RV trailer from Amazon which arranged shipping from the factory…read morevendor via Roadrunner Freight. What started out as a routine shipment pretty quickly went south following their first phone call to let me know when the shipment would arrive: between 10AM ~ Noon. At 1PM, I had to call again because the item had not been delivered. That call resulted in another target time: 2:10 PM. Which resulted in yet another call to dispatch who then quoted 'just after 5PM. The upshot is the dispatch/customer folks have their head up their (you know what!). What actually saved the day was their driver, Brendon, who called to confirm his arrival, which was accurate for the first time that delivery day. Upon Brendon's arrival, he cheerfully and professionally delivered my item. He "owned" this delivery, contrary to the total lack of ownership by the dispatcher at the Commerce, CA office. Brendon gets five stars; the Commerce office should change their lack of customer care and communication to something much, much better.

When my car was shipped there were no roof dents. When it arrived, something heavy had landed on…read morethe roof during transit, putting two dents at the frame/roof juncture, in the exact same place... like a metal bar; the indents were in the exact same place and at the almost exact same weight indentation. Rather than step up and own the damage done during shipping my car from TX to MA, the #subcontractor Roadrunner hired conveniently altered the time of delivery from day to evening, pulled into a spot with low lighting, & delivered during very cold rain, obscuring the damage, while requiring a signature to 'sign off' on the delivery. The weather got progressively worse going into winter, & there were other pressing issues that required my attention. Still experiencing #STM deficit due to #CovidAlpha, I forgot to check over the vehicle for a few weeks. My car was driven 5x during those weeks & parked in a private parking space, with no trucks or heavy equipment nearby that could have done that damage. Being the person I am, I thought I'd let a couple more weeks go by and continue waiting for a #Roadrunner's sub-co to own up to the #damage they did to my car, but no call was received. I decided I would post a review re: their blatant #unethical #business #practices, but I forgot, until now! #LongCovid was on their side! Anyway... I finally remembered & am posting my experience to warn anyone reading this review to be extremely cautious when choosing an #auto #transport co... #Roadrunner may take your money but they do not follow through post-delivery... & their subcontractors are highly #unethical, #imho.

Our dance studio booked a bus with Serge to get our 47 dancers to the Intuit Dome to perform for a…read moreClippers game. The entire process (quote, confirmation and everything in the between) was super easy and friendly. Jeff, our bus driver was very kind and patient with our excited dancers and found the perfect spot to drop us off safely and close to the venue. We highly recommend Tour Coach Charters!!

Our church 70 miles field trip to Santa Barbara on August 2, 2025 was simply amazing with TourCoach…read moreCharter & Tours. Farima Akopians, president of sales, was exceptionally professional. We were very much impressed with their premier service. The luxurious bus was fantastic, elegant and extremely comfortable. We loved TourCoach and look forward for next year field trip.

BEWARE!! Not sure if this company is hiring drivers with the proper certifications to drive Semis…read morebecause their drivers sure as heck don't know how. This truck and driver almost drove into me HEAD FIRST while making a right turn and he looked at me as if I'm the crazy one. Given this interaction I would be weary to use this transporter to ship or deliver any cars, if you do end up going with them...good luck to you!

This was a great shipping company. They are very communicative, they have live tracking and…read moredelivered the car in the time frame they stated.

Seats need to be cleaned out Trash picked up, other the…read morethat it's comfy, and on time.

The traffic to get to this location is amazingly slow. As you get closer to the destination, You're…read morebetter off taking the narrow backroads then trying to drive on Atlantic to get to this place. There is no parking. There is minimal street parking available, due to other businesses in the area. Be prepared to park a bit farther away, or to go in loops around the blocks to find available parking. The waiting room inside is pretty empty with cheap plastic chairs. No tables or magazines available. Only one TV available in the waiting room. I didn't go to the bathroom here, but my companions did. You'll need a key from the front desk to use the bathroom. Bus was late by like an hour. They didn't let us buy a ticket for the bus until a certain time frame. I'm not too sure about why was that. Overall, I think there were better options to going from there to TJ airport. But the bus finally came and it looked like my companion was ok as I bid him farewell for his short voyage. The attendant took his bag to load in to the bus and my friend sat comfortably on the bus to.

I am a 72-year-old with hearing impairment, and my experience with Lifeline was extremely…read morestressful. I tried several times over many months to cancel my service because I could not use the device. Each time I called, I was transferred to different departments or told someone would call me back, but no one ever did. Even my insurance agent spent nearly half an hour on the phone without getting a resolution. I returned the equipment in October, yet I continued to receive delinquency notices for past charges, with no acknowledgment of my earlier attempts to cancel. Their communication and follow-through were very poor, especially for senior

HORRIBLE SERVICE!! They haven't grasped the basic concepts of dispatching and scheduling their…read moreambulance pickups beyond a window of SIX HOURS. That's how long they made my 92-year-old mother wait anxiously in a hospital for a 10-minute ride, making her travel after 10 pm to arrive home, after being told at 3:30 she was being discharged from a hospital after a 10-day stay. The team members were professional and caring, but they work for a company that is not. If anyone is given a choice as to what transport options to use to or from a hospital, choose ANY OTHER COMPANY, it could not possibly take longer, be more unresponsive, or be worse.

My hotel called a taxi for me. The driver was clearly expecting a large group instead of a single…read moretraveler (he was in a mini van). I let him know that I was going to Burbank (fine) and that I would be paying with a credit card (not fine). He actually told me that I couldn't pay with a credit card, so I started to get out of the taxi. He stopped me, fiddled around with his phone, then told me he COULD take a card. As we drove on, I realized that the license he had up in his car was expired. I was ready to just have him pull over since we already had the misunderstanding about payment earlier. Well, I didn't - I just copied down the information and waited to cool off about the whole thing. I never did report the expired license, but I next time I get a taxi from Yellow Cab in Commerce, I am going to make sure they know what my last experience was like and specifically ask that they make sure my driver has a current certification.

This company is very unprofessional. whenever you call they hang up on you. the drivers are scary…read morelooking.... All FEMALES - stay away from this company. I felt like I was going to be raped. Creepy drivers.