A nice sales guy, by the name of Rufus, helped steer me in the right direction inside the showroom when I was picking out my carpet. He came and measured my house himself. Carpet was installed well and quickly, on the day it was scheduled. read more

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They tried to switch and bait me. I paid for a higher quality more expensive floor tile and they delivered a house full of a similar type of tile; but cheaper, less expensive and less quality. Then they argued it was the same tile. Meanwhile, they held over $10 grand of my $$$, while I proved it was indeed the wrong tile. All of this is documented and verified. Stay away from them: Typical over-promise and under deliver. read more

Has to be the worst 'business' I've ever dealt with! When something goes wrong expect to call, or write, to the manufacturer MULTIPLE TIMES just to try and get something done! Then, when Naffco calls you they DO NOT SHOW UP when they set an appointment with you when your blinds start to fail due to their installation failures! Then, you have to write or call the manufacturer again just to TRY to get another response out of this 'company.' But, that is a failure as well because they do not show up. Therefore, we ripped off our blinds and threw them out and has to purchase thousands more worth of blinds after these went bad in so many ways! YOU ARE WASTING YOUR MONEY, and time, if you shop here!!! DO NOT USE THIS BUSINESS, GO SOMEWHERE ELSE!!!!!!!!!!!!!! read more

We ordered plantation shutters for our home. The initial service was good. The guys who measured & installed did good work & were friendly. We liked we could get shutters made in USA when everywhere else only used a couple of companies from China. The prices were similar. The shutters are nice. Our sales rep communication could be better. There were no updates unless we called. Felt like we would have waited longer for the measurement and installation appointments had we not called for updates when it was close for the shutters to be here. read more

BUYER BEWARE! THEY ARE GREAT SALESMEN UNTIL SOMETHING GOES WRONG! When our carpet was installed last summer (2017), we noticed shortly after installation that the nail tacks in the thresholds that met up with the tile floors were coming through the carpet and you could actually feel the nails on your feet. I called the store and spoke to Jay, our salesman, who said he would put in a service request and someone would contact me. Never happened. I called the service department twice and no one ever got back to me. We took care of the problem ourselves. Additionally, we had to rewrite the check we gave the installers because apparently our installer got fired the same day and never turned in the check. We had to pay a check cancellation fee to our bank because of this. Fast forward 16 months - we experienced a water leak in our house that "flooded" two bedrooms that had the carpet in them. The company that came out carefully peeled back the carpet so they could remove the padding. The purpose of this was so industrial-grade blowers could dry out the carpet and get reinstalled. The padding was saturated and smelled really bad after drying out so we had to get new padding. What came as a surprise though was that when the carpet was peeled back, it revealed CHEAP padding underneath when we paid for 10 lb memory foam padding. They used the cheap padding in the walk-in closet and half of the bedroom. All of the other bedrooms had the correct padding. We even took pictures to show them the rest of the room but they said it wasn't necessary. The next day I took the padding to the store, our record was pulled up, and the salesman agreed that it was the wrong padding. Jay, the salesman that helped us originally, was off that day so we would have to wait for him to take care of things. The next day, I called to follow up (since no one called me) and was told a service request was sent it. Hmmm....I've heard that one before! Jay wasn't very polite to me and even suggested that perhaps they ran out of the memory foam padding and had to substitute. How in the world would he know that unless A) it was noted in my file and no one told me (or compensated me), or B) it is common practice for them. Jay provided me with the service department's phone number and a person I could speak to. I called and Jeanine told me that that it would be a couple of weeks before anything could be done. I explained that my house was a mess and that we had company coming in for Thanksgiving the following week. I asked if they could just refund the money FOR THE ONE ROOM that clearly didn't have the correct padding. She said she would talk to management and get back to me. That was two weeks ago and NOT A SINGLE WORD! The fact is that we paid for a certain product and they installed a cheaper one. We proved it and they still did nothing to rectify the situation. They are great while you are making a purchase, but if something goes wrong, they are not willing to step up and do the right thing. Buyer beware! read more

We used Naffco for hardwood floor, floor tile and backsplash tile. Outstanding customer service. Installation crews were very professional and polite. Craftsmanship was excellent. All of the crews worked efficiently and on time. It was a pleasure working with all of the staff and installers. read more

Just had Mirisol plantation shutters installed at our home and they came out perfect! Jay was great to deal with, got multiple quotes and found this was definitely worth the money given the quality and all the customization required. Thanks!! read more

DO NOT DO BUSINESS with Brandon NAFFCO. Horrible experience. Poor quality. Poor communication. Poor customer service. Paid premium prices for mediocre products and services. read more

Run away, quickly. Go elsewhere! Anywhere but NAFFCO. The carpet itself is nice, but the installation and the installation process were atrocious. First installation was canceled. I don't think it was ever scheduled because they never called me the day before to confirm. So they reschedule me for 2 days later. This time they called the day before to confirm my installation appointment which reiterates my suspicion that it was never actually scheduled the first time. And I'm not retired, I do still work, so now I'm forced to take my second day off of work to accommodate their inability to schedule their own installers. So, they schedule the second day for before noon. Well 1 o'clock rolls around and I haven't seen the installer yet so I call. He's behind, so now hopefully he'll get to me by 2:30 or 3:00. He shows up at 3:45, walks in and says, "nope, don't have time for this, I'll have to come back, I'll call dispatch and reschedule". At this point I'm pretty livid, I've now taken two days off work completely unnecessarily, so I offer to call dispatch for him on speakerphone, because I'm on a first name basis with the dispatcher at this point anyhow. She begs and pleads with him to stay, so he does. He's not out of my house until nearly 9 that night. He showed up by himself. It would be one thing had I said there wasn't any furniture to move, but Art, the salesman, came to my house to measure and had obviously seen every last bit of furniture that would be in the way. Maybe I'm way out of line, this is the first time I've ever had to have carpet installed after all, but I was expecting at least two people. In his hurried attempt to install the carpet so he could get home, the seams along each door threshold were horribly laid and immediately coming up and fraying. He left long cut piles shooting out in wild directions in the middle of the room. The one thing NAFFCO got right was to send an extremely friendly service manager (this service manager confirmed my suspicions of one installer being insufficient, he was blown away when I told him that, said there should have been at least 2 if not 3) out to cut the long piles and fix at least one door threshold. I bought the most expensive carpet they have, I would have expected it to not only be in pristine shape but also to be installed by a professional. Oh, he also broke my bed in the process of putting it back together. And he had to borrow my tools because he didn't have the necessary tools. And screws out of my supplies to fix my bed that he broke. I would absolutely, without any hesitation, NOT recommend this company to anyone. read more