Great customer service , I had a long wait time though as my appt was at 5:30 and I wasn't seen until 6:30pm.

This is the only place i will allow to touch my nails from now on! This was my first time visiting Nail Care Systems and Kristen did my set. I had a reference photo for her and she replicated them perfectly! They are a little pricey but i believe it is well worth it because the staff is friendly, they are very sanitary and the quality of work is absolutely beautiful! Thank you, Kristen and Nail Care Systems! read more

Nail Care Systems - Nail Salons Near Me - Wilmington, Delaware

I love this place! Staff is really friendly and the place is clean. Their tends to be a wait but if you call ahead they'll let you know if there busy or to come in. Ask for Tammy or Nina for your nails, I've heard the owner is good but he always seems to be booked. Ling-Ling is great for a pedicure. Sorry guys haven't experienced the rest of the crew, but stay tuned and I'll add some pics on my next visit & let you know if I try someone different. read more

Timmy is extremely talented that's for certain however the wait is unfair and unprofessional! I had an "appointment" and was late because of an accident on Kirkwood Highway and even called Timmy to tell him that I would be 10 minutes late and when getting there he gave my spot to someone else - therefor making me wait for 50 minutes for my turn. WILL NOT AND HAVE NOT BEEN BACK! And I was a customer for over a year - lost a high tip paying customer - and my daughter too won't be returning - WORD OF MOUTH IS THE BEST ADVERTISEMENT EVER read more

DO NOT GO HERE! To start off, I needed to remove the set I got from Nail Care Systems a month ago and while trying to take it off, it was apparent that the acrylic used on my nails was MMA. If you don't know what that is, it's a type of acrylic that has been banned in the nail industry for around 20 years because it causes permanent loss and damage to the nails. That, along with the work that was done on my nails has made them almost nonexistent, thin, and very sore. When my nails started growing out, it was obvious that the girl that did them took off half of my natural nail. Along with that, I was quoted around $90-100 for the design I asked for and when the girl was done, it was almost $200. This is absolutely unacceptable, from the poor practices, to the use of illegal product. read more

NCS is the only place in Delaware I trust with my nails. There are things about it you need to just understand and accept: - YOU WILL WAIT IF YOU WANT DESIGNS OR SPECIAL STYLES - YOU WILL PAY MORE THAN OTHER PLACES IF YOU WANT THE QUALITY THEY PRODUCE - TECHS (Timmy & Linda included) ARE NOT RUDE. THEY'RE WORKING/FOCUSING!!!!! Those are the only things I've seen over and over in these low star ratings. As a customer who goes every two weeks, the attitudes from CUSTOMERS are the only problems I see. This place is popular and people rush in expecting instant service. Please be realistic. Timmy is my nail tech and he has a passion for what he does. It shows in his work and he reviews almost every hand that leaves to make sure his clients are happy. IF YOU'RE NOT HAPPY, SAY SOMETHING. You'd think people would be happy that he takes pride in his shop. It's always clean, the people always greet you and all the techs are sweet as can be when you talk to them. read more

Really good service very nice staff a little pricey overall great experience. I'm pleased. Nails help up pretty good.

I am so happy I found Nail Care Systems. The quality of work is great and long lasting. If I could give them 10 stars I would. They do not accept walk-ins so be prepared to make an appointment. read more

I really liked this salon, there's two new girls there & I have had them both , I get gel nails n they are chipping right away! Guess I have to start making appointments to make sure I get someone good! read more

Nail Care Systems - A chip off my middle finger nail one day after I got them done - Nail Salons Near Me - Wilmington, Delaware

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It's truly sad that I have to drive all the way from the chestnut hill area to here just to get my nails done. Timmy is excellent at what he does and very compassionate . Not to mention he has a great demeanor. He is a perfectionist which makes the drive worth it! read more

Went in today after work (around 6:30) for a fill and was taken right away. Thomas did my nails and he did a great job! He shaped them just the way I like and he was quick. Funny too! :-) I will definitely go back! read more

Nail Care Systems - Nail Salons Near Me - Wilmington, Delaware

This place is full of it !!!! I will say that the owner got back to me after my Instagram message about my nails . I get my nails done and not even a day later they chip ! The polish and art work on the nails were horrible . I call explain the problem and was told I had to pay 20 for an appointment. Why am I paying 20 bucks for there mistake ???? I was told I had to save my spot with the 20 bucks and that anything would be given back . I paid it because I really wanted them fixed . Get them fixed again never got my deposit back was charged again for a mistake they did and my nails chipped again . They were absolutely horrible!!! Lady that did my nails was nice but they really need to teach them how to apply gel polish so it won't chip and look dull after a day . read more

Nail Care Systems - Chipped polish - Nail Salons Near Me - Wilmington, Delaware

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don't get me wrong they do good nails I went there for some time and they had good customer service. although they take so long to assist you. Well I have a friend who wanted to get a job over there and keep in mind they are Hispanic. Once she went over there and they said they don't work with Hispanics. I just found it rude read more

Terrible customer service! my friend has been going here for literally 5+ years and decided to go to a new technician in the salon. The technician was unable to shape her nails correctly after multiple attempts. My friend paid and left dissatisfied. Before driving away, she went back inside for a final attempt to get someone to fix them. She spoke to the owner and he was unable to help her or even sympathize. He explained that they get paid from commission and no one would be able to fix her nails. Long story short, he did not fix her nails, and did not care that her nails were badly shaped. Not only that, he was completely ok with having a loyal customer leave dissatisfied. If you're looking to get your nails done, go ahead but don't expect good customer service read more

Don't get me wrong they have great quality work I just don't appreciate how they don't have a set prices. Go in one week and get my nails done with a simple design $44 go in three weeks later damn near get the same thing at home girl charging me $54 read more

My sister & i came here to get full sets, we scheduled an appointment a couple days before. Although we waited close to an hour (past our appointment time), the nail technicians were very nice, professional, and worked with my sister to understand the design she wanted. Once seated, my full set didn't take more than 40 minutes, Twee did a great job. My sister is in love with her nails too. Will return. read more

Best nail salon in Delaware the only salon that can do matte and it comes out like the pics online !

Obviously Linda the manager can be upset all she wants and apparently is. But she is very unprofessional in the way she talks to people and it's evident on her response to my post and review. No more needs to be said , a complaint and a upset customer is what it is and as a professional manager of any business you should apologize for any inconvenience on the customers part even if they aren't going to refund anything. Which didn't even happen when spoken to on the phone. A little care and consideration goes along way but it's obvious there concern is not the customer but beating around the bush and making excuses so they can say they weren't wrong. Maybe they should take the complaints they have and use it to improve themselves instead of blaming others. read more

Hands down BEST experience I have ever had with any salon! They treat their guests with such grace and hospitality! If you are looking for a nail salon with reasonable prices and quality customer service, THIS IS THE PLACE TO GO! You can even browse their IG page to get ideas ***However, be SURE to make an appointment before you decide to go because the walk-in wait is crazy sometimes because of the large clientele! Nonetheless, you will have a great experience! read more

Love this place! Been coming for a couple years now & wouldn't let anybody else touch my nails

Went there twice. Bad service and quality both times. First- no appointment on a Saturday afternoon I can expect to wait about 30-40 mins and was able and willing to wait. AN HOUR AND A HALF later finally got someone mind you people who got there after me(without appointments) somehow went before me. The girl was nice but the polish wasn't, brand new polish so she had to put three big coats on and almost looked like milk consistency not creamy. Second- a few days later with an appt and I forget the day but it was a weekday in the afternoon. I still had to wait 30 mins WITH AN APPOINTMENT. Staff wasn't friendly towards me but really friendly to other people of course...... Got white polish on the same nails because I hated the new polish I gotten. On the first time there. White pretty color but VERY streaky mind you same girl. I could of done polish better. But it's gel. Soooooo not going there ever again I'm sorry a little water bottle does not mean you get to treat people and your service like crap. Mmmmm no. read more

While the work and finished product always turns out immaculate, that is no excuse for the PATHETIC attempt at "Customer Service". Ive gone through several experiences with this place and always come back because my nails always end up looking great. But today was the last straw. Linda is the rudest, coldest, excuse for a manager Ive ever seen. I came in on Saturday 5/18/19 and got a full set of colored acrylic. I asked for regular length. This ended up running me about 45$ not including tip. After leaving I decided my nails were a tad too long ( Maybe HALF a CM too long NOT A BIG DEAL). After contacting the lady who did my nails directly she informed me its no problem but they are closed sunday and monday. On Tuesday 5/21/19 I called 10 minutes before to see if there was a long wait. i also asked if they would charge me for cutting down my nails. Before i could even finish my sentence linda cut me off to tell me " yes because you didn't get them done here" when I informed her that i did actually get them done there she changed her story to " yes because its been to long" at this point im frustrated an d explain i got them done two days ago and wouldve come back sooner but you were CLOSED!!!! she then said "Oh yeah as long as it hasnt been a week or something" then put me on hold. when she came back she explained she would be charging me to cut them down. Now im confused and you keep coming up with excuses for why you have to charge me. she explained that " if it was a crack or a broken nail we'd fix it for free but not a cut down " i then asked how much did she think was reasonable to cut down the nails. This woman said 4$...... i hung up. I then walked in to get my nails trimmed in which she told me they weren't taking any more walk ins before i could even tell her what i was there for. i then asked "Why didn't you say that while we were on the phone. she talked back to me with "How am i supposed to know you were the one on the phone" then i explained i was just there to get them cut down and she said oh oh thats fine,sit. After waiting for exactly 45 minutes i left. i cant understand why you charge loyal customers for something as simple as this especially when i just spent 50$ TWO DAYS PRIOR!!! this woman's customer service is horrendous. I truly hope the very talented artists working under her find a better place to work because i can only imagine how she treats them if this is how she treats PAYING CUSTOMERS! Ive seen multiple reviews just like this one about her behavior i truely hopes she gets it together. read more

A friend of mine recommended me here. I went on Good Friday. It was crazy busy and not realizing what day it was I went in as a walk in. My wait was a little over an hour but it was a holiday weekend so I didn't mind. There were a half dozen customers in front of me so I already knew I would be waiting. I said to myself if they can pull this off on this busy day I'll be a return customer. Then I was offered a complimentary beverage. Never has any nail salon done that. But besides a free drink you get a warm welcome, a clean and spacious business, and staff that is friendly, professional, and considerate of their customers. They rocked on a very busy day and I am now a returning customer. I'm very happy with my nails and I recommend Nail Care Systems to anyone who needs a professional nail technician. read more

Nail Care Systems - Can't wait to see what my nails look like on my next trip - Nail Salons Near Me - Wilmington, Delaware

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Amazing! I was traveling from dallas and needed to get my nails done for my wedding and found them on instagram . They are sooooo professional I wish I could take them back with me. They did a great job on my nails and worth every penny! read more

Nail Care Systems - Nail Salons Near Me - Wilmington, Delaware

I arrived at around 1:30pm on a Friday and was not taken for just a manicure until around 2:45. As for the manicure the technician was nice but the work is disappointing. If I waited for that long my nails should at least look decent. Being that I was already there for 2+ hours, I just left unsatisfied with my nails. I had nail polish all over my fingers and nail polish on my cuticles. Was my first time here and most likely my last. read more

Nail Care Systems - Nail Salons Near Me - Wilmington, Delaware

there are a few great techs here and some bad ones, I'm not picky about who does my nails but I value my time. I had an appointment and had to wait 40 minutes to get my nails done. The owner had overlooked me and forgot about my appointment. He then proceeded to tell me that it was my fault for not reminding him and offered no solutions. I didn't receive an apology or any sort of accommodations. There is always an extremely long wait and the prices aren't reasonable. I paid over $70 for a pink acrylic fill and gel pedicure. read more

This place used to be good. Timmy, the owner has always had a nasty attitude and it is only getting worse. The nail salon has lost its integrity along with good nail techs as well. I won't lie Timmy does good nails and two other nail techs there (Twee & Lena). My experience after today I refuse to give my hard earned money to this salon. I've been coming here since 2016 and I've never felt so disgusted with this place until now. The wait is horrible, even if you have an appointment sometimes it is not guaranteed you'll be seen right away. I will literally travel to Philadelphia before I choose this place. I do not encourage anyone to pick this place. The people with the good reviews are only giving it great feedback because their nails came out they way they wanted them despite the long wait and the rude behavior from Timmy and his wife Brenda. read more

I stopped in on my way home from work one day, and had a gel manicure and my eyebrows waxed. Experienced great service while I was there, everyone was nice and respectful. However, my nails were peeling on three fingers not even 4 days later. Went back and had the 3 fingers redone, no problem they happily did it. Not even two days later peeling again, one of which being a finger they had just redone two days prior. Didn't even last a full week, not worth the money. Mind you I am not doing anything extraordinary with my hands, just typical day to day things. The place I typically go (in middletown) last 3 weeks and the only reason I have them redone is because they grow out. I used to go to NCS a few years ago and it was great. Not now. read more

I saw this place on Instagram and I was looking for a nail shop and really desperate to get my nails done I researched all the nail places in the area. I even went into one and they said that you have to sit there the whole time because they don't take appointments so I called this place and I made an appointment for Saturday at 1pm. I read the review by Selena and when I came in Timmy told me I'm going to have to wait a long time to see him. I waited in the salon left waited in the car left to go to another salon get my pedicure I thought this would help out my time nope it didn't I came back waited in the salon and saw two fights break out waited some more and finally around 730 maybe 8 he started to do my nails. I couldn't get what I wanted but I have to say he really did a good job with keeping the stones on and everyone who saw my nails were really impressed. I was really shocked but those stones stuck on there I mean they were impossible to get off and none of my nails bent or broke. I'm also super impressed Timmy is extremely professional he handles all those customers really well and some of them are not playing. The price is extremely high but he's creative. His stones are REAL. I recommend you bring a picture if you're set on getting something. I was so delirious after waiting all those hours. You should go in there and ask the price first. I don't suggest going in here on weekend and better prepare yourself for what's about to happen. read more

I have been a loyal customer to nail care systems for years but they have lost me as a customer! The quality of my work was not up to par this time and my nail tech tried multiple times to fix it to my liking but was unable to. I expressed my concern with the OWNER of the salon TIMMY. He was unwilling to help fix my nail and had a nonchalant attitude towards my concern. He was ok with having a paying customer come out of his establishment unsatisfied.. I am disgusted!! read more

If I could give a zero I would!! This place WAS great! After they became popular the service got mediocre! The manager Timmy is really the only one that can do decent nails. He doesn't even have enough nail techs bc no one can stand his perfectionist attitude. Since he got so popular he acts like he doesn't care about his customers and he's so arrogant now. I came in on a Saturday and I knew since they were short staffed that I would have to wait a while. Well an hour an a half later and he takes someone before me! I address him about it and he has an attitude! Never again will I return to this place! Ladies save your time and money! read more

I will NEVER come back to this establishment again . RUDE UNPROFESSIONAL . Gets smart with customers . & you have to wait 30-60 minutes even if you have an appointment . Please go to Hollywood Nails in Wilmington or P&T out Newark read more

If you're going to have someone answering the phones, make sure they are as professional as this business is. 4 stars for the business and what I have gotten done. 0 stars, if I could to whoever answered me on the phone when I asked if a nail tech would be in and she says "idk maybe". Keep service like that out of a business like this. Thank you. read more

I personally had a great experience here. They have a great selection of colors and offer a complimentary drink when you come in. The staff is very friendly and great at what they do. They also have TVs playing a movie which is nice. I'll definitely be coming back. read more

Wonderful service, wonderful staff, beautiful and clean facility :) the prices are great, too. To be honest, being serviced took a very long time (the longest I've ever experienced) but it was so worth the wait! Best service and product I've ever received from a nail salon. read more

I/m a guy who loves pedicures, so I went to Nail Care Systems for a pedicure in April 2015 and was very pleased with the experience. Michelle was a great conversationalist, in addition to doing a very good job on my nails. I've had some bad experiences with other salons in the past, including an infection that may have been due to some instruments not being clean, but this place seems to have their act together. read more

My first time here was a Wednesday afternoon, I went in and asked the wait. They told me to sign in wanted to take temperature and had me sign documents due to Covid. The desk ask me if I will be getting a design I told her I'm not sure. Uninvitingly she told me to go wash my wash as if I knew where to go and it was then I asked her where. After washing my hands I came back and asked why did she ask me about the design she said getting a design can lengthen the time with the nail tech I said I don't know until I sit down. Anyways I young man that sits directly by her intervenes & starts to clarify things for me as if I was stupid. I said I have never been to salon that ask Upfront what kind of design I am getting he said idk where you been too but we do things different here. I said never mind he said ok bye! I will never recommend no one here. Customer services is very unprofessional. Jenny's and Top 2 nails in Bear, Delaware has better customer service than this. And those are the places I have been that doesn't ask what design you need upfront. read more

This place rocks! The staff is so friendly and know my name and my friends. Their pedicures are incredible and their work for acrylics/gel is amazing. Tran and Cat are awesome. Timmy is known for his detail work and their Instagram shows it all! The only issue I have is the wait time! I guess it's understandable because of the quality of their work but I've had to wait an hour before! read more

If I could do 0 stars I would worst service ever first time I went a lady did my nails they were beautiful so I figured I go there & get them done again! I got a pedicure the lady did amazing when I went to go get my nails refilled for my baby shower tomorrow the guy doing them completely messed them up I told him I didn't like the length of my pinky's & he continued to make them shorter my nails are uneven after I told him to fix them he ignored me I tipped $14 I will never go here again nor recommend this place to a friend read more

Second time here and not happy. I got my nails done on Saturday June 9th by Linna. Its Tuesday and have of my polish came off one nail and the acrylic on the side of one nail is lifting. I called and left a message but no one responded. I came here right before work to have someone fix it. Now I get it that there are people waiting but I paid my money already just like they are about to. Timmy tells me either I gotta wait until Linaa comes to fix it or wait which would be a long time.km posse mb. read more