I called the day before to schedule an appointment with one of their wonderful nail techs for a…read morenail repair. I was told that I don't need an appointment and to just stop by the following day. I asked what time they opened and the male front desk clerk proceeds to inform me that they opened at 11am. Fast forward to the following day, when I arrived he proceeds to tell me that they are unable to take me and that they are now booked, which is understandable because it happens. Then he proceeds to forcibly tell me that he told me to come early and repeats himself several times. I'm by no means an argumentative person so I asked ok, well do you have any availability later. He responds by repeating forcibly that he told me to come early, and he remembers me, completely forgetting that I had originally called to book an appointment but was encouraged not to. I felt embarrassed and like I, the customer was put in the position to de-escalate. Completely embarrassed and unnecessary way of handling the situation. I loved Chloe but will not be returning.

This place is sheer perfection. The management knows my name and my service preferences by heart…read more(dip nails & a signature pedicure.) I am greeted by name every time I walk in the door. I've been a customer since they opened and have NEVER had a bad experience. The decor is adorable, the cleanliness is unmatched anywhere, and their work is exemplary. I've received many compliments on my nails from both friends and perfect strangers. If you're looking for a new salon, don't hesitate to give Rosé Nail Bar a try.

Another glorious experience at Q Spa! I saw Jenny for gel builder nails & pomegranate pedi with gel…read morepolish! We changed the shape of my nails this time & had to replace a broken one. She absolutely nailed it. You cannot even tell which one is the fake nail & the shape transition is so good! I hadn't tried this particular pedi before and it did not disappoint! The smell was wonderful and it included hot stones, paraffin and a massage! We did a design on my toes and it's so beautiful! Thank you for another wonderful experience! I'm looking forward to my next appointment!

I had a great experience at Q Spa Nails. The team went out of their way to accommodate a time and…read moreday that worked for us all. Jenny gave me my pedicure and Liz my manicure, and they were both phenomenal. Amy and the team all made me feel taken care of, and it was very relaxing! I love that they have Dazzle Dry and they give great massages as part of both services. I will definitely be back again one day soon! Thank you!

Extremely elevated atmosphere. (I come from Dallas, that's a big compliment ;)…read moreThe owner is engaged and attentive. Annie and Kim are highly skilled.

I have been going here for years and feel at home. I love this place, I love the decor, I love the…read morefront desk guys, I love Annie, she always knows what color will make me happy!

I had an amazing manicure and pedicure at Heritage nail and spa. The young man goes by the name Tom…read morehe was very thorough. He got all the cuticles and calluses . He's very strong. He gave an amazing massage. I had the tropical Pedicure. They were very affordable. It is a very quiet salon low-key very relaxing.

Friendly staff and great options! First time here and I tried the jelly pedicure, definitely…read morerecommend!

I like the nails the did it was pretty good but the lady almost whacked my with the nails fileread more

How have I missed this gem? I came in desperate for a manicure and received the white glove…read moretreatment the whole way. Beautiful decor in black and white theme inside. Dipping colors displayed in a book do that you can view options all at once without going through multiple rings of samples Best of all, they performed a test of the color before applying just to make sure I liked it. I have never experienced that before but I was told that they do it every time here. I will be back!! They are amazing and conveniently located on Hwy 377 just south of Target in Watauga.

Beautiful salon very clean, organized and the staff are all very welcoming and kind. I got polygel…read moreextensions, almond shaped, nude matte. Love them they look so natural and feel natural.

I've found my nail salon for LIFE! Go see Karina & she will make you feel gorgeous! Hands down, my…read morebest sets EVER.

Today I had a very disappointing experience at this nail salon, a place I've frequented for the…read morelast two years and where I've often spent hundreds of dollars at a time. I came in for a simple eyebrow wax and was assisted by a woman who is often at the front desk. Before we even started, I showed her a photo of my eyebrows from a previous appointment and explained that it was the exact look I wanted. Instead of listening, she immediately told me, "No, you don't want them too thin." That response caught me off guard because they are my eyebrows and the photo I showed her was literally a previous result that I was happy with. Rather than listening to my preferences, she repeatedly told me what she thought I wanted and seemed annoyed whenever I tried to explain otherwise. As I continued trying to communicate the look I was going for, she became visibly frustrated and said, "I'm going to find someone else for you." She then left the room, returned alone, and told me, "You know this is just waxing. This isn't permanent makeup." At that point, I was confused because I thought she was getting someone else who could better assist me. Instead, she expected me to continue the service after dismissing my concerns. When she told me to lay down, I declined. I went to the front, paid, and politely explained that I felt the situation was unacceptable. As a loyal customer who has supported this business , I expected basic professionalism and respect. Unfortunately, this experience has caused me to take my business elsewhere. The only reason I continued coming to this location was for Kim's pedicures anyways, which have always been great. However, based on today's experience, I can no longer recommend this salon. Customer service starts with listening to the customer, especially when they're clearly explaining what they want. Today, that simply did not happen.

I came in on a Friday as a walk in and was able to get right in. They were prompt and detailed…read more They offered me a complimentary beverage while I got my pedicure. Overall I was very happy.

Absolutely fantastic!! I got a tropical pedicure, and it was lovely. This place is so quiet and…read morepeaceful, and is a great place to relax. Will definitely be coming again!!!

Honestly not one to EVER leave a review but I did NOT have a good experience here. I asked for dip,…read moreshort, almond shaped and natural nails. I had asked the nail tech guy to make them shorter a couple of times. He explained to me that with the shape they would look longer. I explained again I have a baby and I need them shorter. He advised giving it a day or two and if I still wasn't happy with the length I could come back in and have someone file them down for me. I went back in on Monday when they opened and the lady at the front seemed flustered and didn't seem to want to help me. I explained that I couldn't come back at 730pm due to my husband working nights and I only have a "sitter" in the mornings. So I had no choice but to go somewhere else to have my nails redone. When I called back to speak to the owner I was told he would not be in until later. He called me back today at 430pm and told me he would not be refunding me my money. Save yourself some time and go elsewhere. Horrible customer service. Especially for the price !!!