Brought my child (9 y.o.) to have a special, long awaited mani/pedi date with me. The ladies pressured me the entire time to get gel polish for my daughter. I said no, firmly, several times. I told them I did not want to pay that much, knowing her nails (gel or not) get messed up fast because she plays hard. They asked directly more than six times, including asking her themselves when she was moved away from me after the pedi! She said "it only fifteen dollar more, total sixty four dollar". I said no, again. The techs spoke to each other under their breath at length following my exasperated declines. Also, why not let a little girl sit near their mom while they finish mom's nails? No effort at all to make it a nice experience.
The pedi for my daughter took about 15 minutes, same with nails. When you book online, the amount of time is not 15 minutes. She spent most of the time staring out the window waiting for her nails to dry, afraid to move because the tech had yelled at her to not move. She's 9, and very well behaved, very quiet. Not necessary for their empty salon, to be so rude to any customer, much less a well behaved child.
I had no nail polish on my fingers and gel polish on one foot. It usually pops right off because I did them myself. The gel took about 30 seconds to remove on the one foot, with a drill. She put regular polish on my toes, and gel on my fingers. She seemed annoyed to be doing my nails, hardly looked at them, and sort of just went through the motions. Example- with the buffer, she looked out the window and just sort of buffed my whole hand with one swipe. Same with base coat, wiping with alcohol, etc. Just an approximate brush by the tips of my fingers, not attention to each nail. The gel finish is lumpy, has large ridges, and the edges were sharp and required me to file them right when I got in the car. I was absolutely livid that they charged me $10 for "nail take off". They don't usually do that when you get gel again, and I DID GET GEL. They don't usually charge that for repeat customers and for people who had several services done.
They shove a price list at you and tell you to choose what pedicure you want, every time. But it does not list the $35 option on there, which IS listed on the website. When you make an appointment, you select the services you want. When you get there, they act like they had no idea you were coming and try to convince you to get more things done. No reference to the booking system. Anyway, the lady told me, "you do the top one" and did not hand me the sheet of options. I said "I want the cheapest one, it's $35 online. The Spa Pedicure". She charged me for the $43 option, again ignoring my appointment and verbal requests.
Their esthetic leaves a lot to be desired, as well. The whole place is dusty and dirty, the sign-in iPad is always broken. They say you can earn loyalty points but I've never actually been offered such a thing. Random things around the place are strangely wrapped in saran wrap. She shoved a UV nail light at me that had trash inside. The water features on the walls are dried up and burned out, but the LED lights are still blinking.
The TVs show a free channel, a foreign cooking show usually. For 2 hours, I watched a man eat ribs. The same man, the same meat, in a back yard, for 2 hours. The other TV was just a screen saver. The music is usually very religious in nature and sometimes not in English. Their decor for holidays is tacky from the dollar store, displayed with the tags still on, well into the spring. In August, we still have red Christmas bows up.
At Christmas time, I asked for the cat eyes, a special add-on. It took them 2.5 hours and they did a horrible job, even saying to come back tomorrow for them to do it again. The techs had no idea how to do it, but they advertise it as a service. Oh don't worry, even though they expected me to return so they could start all over again in the morning (and go home for the night), they still charged me the extra for the "cat eyes".
I have been going here since they opened. Excited to have a place I could walk in, looked nice on inside. However, the CONSTANT pushy behavior is the one thing I can't get over. They often suggest you need a treatment like your eyebrows waxed, as if you look unpresentable. They ask the same questions over and over. They rush you through, even though they are rarely busy. The rest of the experience leaves such a lasting, repeated, nasty taste in my mouth that I won't be back. I tried to overlook things in favor of the convenience, including all of the negative neighborhood reviews, but I'll find somewhere else to spend my money. Don't go here if you want a relaxing or easy experience. read more