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    Havre de Grace, MD

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    Nails by Nikki

    3.2 (5 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Nails by Nikki

    Manicure

    Manicure and pedicure

    Nail fill-in

    Nails by Nikki Photos

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    7 years ago

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    Orchid Day Spa

    Orchid Day Spa

    3.3
    (12 reviews)
    2.0 mi

    I visited the salon today for what I believed was my scheduled appointment time, only to be told…read morethat my appointment had actually been booked 15 minutes earlier than what was communicated to me. As someone who had plans for the weekend and specifically arranged my schedule around this appointment, the situation was extremely disappointing. What was even more frustrating was the lack of professionalism and empathy shown regarding the miscommunication. In a customer service-driven industry, I expected at minimum an apology or some effort to accommodate the situation, especially since the error was not entirely on my end. I chose not to reschedule and accepted the loss of my deposit because I do not feel comfortable continuing to support a business that does not prioritize customer experience or accountability. Mistakes happen, and I completely understand that but how a business responds to those mistakes matters. I would strongly recommend implementing an automated confirmation or reminder system to help avoid appointment misunderstandings in the future. Unfortunately, this experience left me feeling undervalued as a customer, and I will not be returning.

    Made an appointment for my lunch hour. paid the deposit and left after soaking my feet in tub for…read more45 minutes and no service! Asked at 25 minutes if would be seen and told just needed to apply a top coat. 20 Minutes later not done. would have at least appreciated being told when arrived that delayed. I left at 45 minutes. very very disappointing.

    Photos
    1 1/2 week old gel mani #Nectarine by Rath
    1 1/2 week old gel mani #Nectarine by Rath
    Eyebrows after
    Eyebrows after
    DND "Venetian Platinum"

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    DND "Venetian Platinum"
    Par Excellence Day Spa

    Par Excellence Day Spa

    3.6
    (12 reviews)
    0.3 mi
    $$

    I arranged a ladies spa day with Par Excellence this last weekend, and it was wonderful! The staff…read moremade scheduling very easy, they set up a wonderful flow of services (the three ladies each had two services), and the services themselves were done at 100% without skimping. I'm excited for my next appointment!

    My wife and I didn't spend long here, and we certainly won't go back. We chose this salon…read morespecifically for its high reviews and spa-type setting, and we were looking for a place as local as possible so we could make a habit of regularly visiting for manis, pedis, and facial treatments. When we first visited the address on a Wednesday at 11am, they were closed. We were disappointed with the very-limited hours of operation (the schedule posted on Yelp is inaccurate), but coordinated to come back as soon as we could anyway, trying to be optimistic. Today we visited at noon, two hours before closing (which is 2pm on a Saturday). Nobody was present in what we assume was the reception area and nobody greeted us, even when the door chimed, so we walked into the back (the business is out of an older house,) and found two ladies with clients receiving manicures, who immediately greeted us with cold, annoyed stares, not saying a word. My wife immediately apologized, feeling like she wasn't welcome because of the awkward and intense glare from the employees. She explained that this was our first visit, and asked if clients were seen by appointment only. One lady hesitantly responded in a deadpan voice that they take walk-ins sometimes. When my wife asked if she could get a manicure, the ladies looked at each other simultaneously and said, "No, don't have time," then continued their work, pretending not to notice us still standing there like idiots. Nobody offered to schedule a future appointment or even offered an apology. It's hard to put into words the overwhelming feeling of snotty judgement we both received. We walked ourselves out of the dark residence, feeling icky. My wife and I enjoy bicycling around our little town, especially lately in the springtime, and were dressed in active attire when we visited. Based on the "greeting" we'd received, we questioned whether we were being judged based on our appearance. We were not treated with dignity and respect whatever the case was, and we feel far too unwelcome to return.

    Photos
    Exterior
    Exterior
    Pedicure
    Pedicure
    Exterior Main

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    Exterior Main

    Nails by Nikki - othersalons - Updated July 2026

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