I have not written a yelp review in YEARS, and man am I sad to be writing it about this place. I was so incredibly disappointed upon trying Nails by Sarah for the first time. I pass this place all the time and have been dying to try based on yelp reviews. For the life of me I can't find a good nail salon in this area, and I had high high hopes.
I made an appointment over a week in advance (as I saw via reviews that they have an attitude if you attempt a walk in...) and when I arrived a woman (who ended up being the one to do my nails, NOT Sarah) charged up to me to ask if I had an appointment, seeming doubtful. To her surprise, I did, and she took me over to where she'd be doing my nails.
The inside is adorable, and they had a decent selection of colors to choose from for my gel manicure. My manicurist sat next to Sarah- I regretfully never asked for her name.
I'll highlight my reasons for this 1 star review below. (As I sat through this crappy experience I debated coming back and asking for a different nail artist, but by the end I decided I have no intention of returning-hence-this awful review.
1. The awkward greeting upon arrival
2. The attitude this woman gave me when I asked if they were cash only (i asked because I saw an ATM at the front when I arrived.. which I've never seen INSIDE of a nail salon before, so i just wanted to double check before wasting my time because I only had enough cash for a tip with me) She also rushed me into picking a nail color and didn't speak one word throughout this experience. Which is fine, I hate small talk too, but she vividly was unfriendly and it made me uncomfortable. Seemed as though Sarah and all of the other nail women in this salon were friendly and sweet..
3. The absolutely FILTHY nail clipper this woman whipped out to cut my nails. It took everything in me not to say something. It wasn't pulled out of a fresh bag, and wasn't sitting in cleanser. I was repulsed but kept my cool.
4. As this woman was doing my nails (rushing, btw this entire gel manicure process was started and completed within 28 minutes. Which trust me, would be awesome if she did a good job. But the way my nails came out certainly show a 28 minute job...) she was holding the gel nail polish bottle so awkwardly that she kept getting gel on the bottoms of my fingers. When I finally spoke up nicely requesting she remove the gel from my skin, she huffed and puffed and barely removed it. I'm not sure why this annoyed her....
5. When she was done she got to the "massage" portion on my hands.. which she just grabbed my hand and tugged for a couple seconds on each hand, then threw a luke warm towel on to one, then moved it to the other when it was ice cold. Once done with that (approx 20 seconds) she yelled the cost of the gels to me while staring at me... where I awkwardly had to say thank you and direct HER over to the front desk so I could pay. I guess she expected me to pay cash, despite me making it clear from the minute I sat down that I'd be paying with a card...
I am sooooo mad at myself for even tipping this nasty woman. I tipped her because in my head I really wanted to come back and try with someone else, but once I got in my car and took a good look at my nails I was horrified and decided I wouldn't return. The gel is bubbly, all over my fingers and skin, the nails are filed unevenly, theres big chunks of my nail with no gel on it. Awful. And what's sad is this mediocre job was done NEXT to Sarah. I'm sad I didn't request a specific nail person when I made my appointment, because it really looks like some people do a great job.
Do yourself a favor and go elsewhere........ read more