UPDATE: I have made 3-4 more trips here since my initial review and the majority of my visits have…read morebeen superb. I go with Sam or Tony for my mani and with Vee for my pedi and they always do a wonderful job! The very last time I went, Vee wasn't available, and I got my pedi done by someone else. Let's just say that from now on I will make sure she's there for my pedicure! I am happy with Milano Nails in Pearland, and am glad I finally found a place close to my new home!

If I could give zero stars I would. I'm extremely…read moredisappointed with my recent experience. My young children purchased a gift card for me at the beginning of April for my birthday, and just a few weeks later, the business was sold with no notice to customers. When I tried to use the gift cards, I was told they would not be honored, with no exceptions and no grace period. While I understand that ownership changes happen, it's incredibly frustrating that a business could purchase an existing business, and would refuse to stand behind purchases made just weeks prior. There was no communication, no transition period, and no effort to make things right for customers who supported the business in good faith. The new owners stated that the other Milano locations would honor the gift cards - that is not true. All are independently owned. At a minimum, a short grace period would have shown respect for loyal and LOCAL customers. Instead, this experience left me feeling taken advantage of and unlikely to return.

I am coming out of town and i needed to have my nails done. I truly recommend this place. It is…read moreclean, welcoming and fast service with quality. Definetly would come back again!!

Hi, I came to this nail shop after taking an Uber and driving about 20 minutes. The shop closes at…read more7:00 PM, and I arrived at approximately 6:25 PM. The service itself was going to cost $75, and I already spent $24 on transportation to get here. When I arrived, I was told that the nail technicians had already left because no customers were there. I find this very unprofessional. If the business is open until 7:00 PM, I would expect at least one or two technicians to remain available during posted business hours, or the business should indicate that it is no longer accepting customers. The open sign was still on, which made it appear that services were still available. To make matters worse, I now have to pay for another Uber to travel to a different nail salon, adding even more unexpected expense and inconvenience. As a business owner myself, and someone with a background in management, I believe business hours should be honored and customers should be able to rely on the hours that are posted. I wanted to share my experience so others are aware. Unfortunately, based on this experience, I will not be returning

Terrible Service and Unprofessional Response…read more I came to this nail salon with a specific design request and spoke directly to the owner. She assured me they could do it and assigned me to Lee. During the process, I told Lee twice that it did not look like the photo I showed him. He told me, "Once I add the shellac, it will look pretty." Unfortunately, the final result looked nothing like the picture. I told Lee directly, "I asked you if you could do the design in the photo and you said yes. This is not even close." He simply smiled and shrugged his shoulders like he didn't care. When I went to explain the issue to the owner, instead of offering help, she turned around, walked to the back, and started talking to Lee in another language, completely ignoring me. I asked for a refund, and they both continued to ignore me. Very disappointing experience. I was misled, the quality was poor, and the customer service was even worse. I would not recommend this salon to anyone.

I got my toes done and it was a 10 out of 10 experience. They were very quick and kind. I was a…read morelittle hesitant going in originally looking at the ratings. However I had a five star experience definitely will be back.

Horrible, went here and got the worse service of my life! Bleeding and all, nails are horrible,…read moreacrylic all over my nails and nail polish all over my fingers, it's hard for me to complain about anything and the male in that salon I don't recommend at all. Horrible ruined my whole day!

Chin is must-go nail technician. We were extremely pleased of her work. She was very detailed…read moreperson. Her skill was amazing. Definitely come back because of Chin.

Vincent was amazing, he truly took the time to understand what I wanted. His French tip was…read moreperfect, sometimes when you get a French it can be crooked he truly did an amazing job. The vibe is luxury, they offer complimentary drinks and the atmosphere is very calming. This has officially become my go-to salon. They also offer hard gel and gel-X!

Harry was super sweet and meticulous with the shape, which I appreciate! He also matched the color…read morewith the inspo pic I showed him that helped my indecisive self!! Spacious and clean space! Also, heads up! They don't accept Amex here

This has been my go to salon since moving to the area, but after today, I will NOT be back! I will…read moregladly take my business elsewhere. 1. I was the only person here and it took tech over 2.5 hours to do my pedicure and dip nails. 2. I paid to upgrade my pedicure - my feet are still rough, I don't get a massage that comes with the upgrade, she chopped my toenails so low without asking what length I wanted, three of my toenails are only half way painted and I still have a lot of dead skin all over my feet. I paid extra for gel, and at least three of my toenails are only halfway painted . I did not think that I had to watch every move that she made so that my pedicure would come out correctly, or else I would've corrected her before she ruined my toenails. 3. My nails are AWFUL. There are air bubbles under all of my nails, the topcoat is messed up on every single nail, the shape is not what I was asking for, three of the tips that were applied to my nails do not even cover my entire nail. Every time I spoke up for her to fix the shape, she told me that she was not done yet. I have never had nails look this awful. I asked for square round yet I got some type of fanned out, square shaped nails, that I did not ask for, and my toes nails are round and chopped off. Neither of which I asked for either. The thing that irritates me, the most is that this is the one time that I had a sitter come over so that I could get out and pamper myself for my birthday. I have young children and cannot leave the house for hours at a time just to go get my nails done, and the fact that I sat for over 2 1/2 hours and my nails, and my feet look terrible, is truly truly disheartening. Whenever I called to speak to the manager, she kept cutting me off telling me to come back so that she could fix them. She wouldn't even let me get two words out of my mouth before she would cut me off again, just to repeat herself. Unfortunately, you cannot turn back time, money is not the issue here, it's the fact that I wasted 2 1/2 hours and the fact that I never have time to get out of the house because I am a stay at home mom to two young kids. Thanks for ruining my nails and my toenails, and most of all. Thanks for wasting my time!

Clean facility, friendly staff. They took time with my hands and feet. I like the service. They…read moreeven let me come in 30 minutes before closing.

They're very friendly but there is only one person in there who actually understands what you…read moreactually need. And when you tell them to fix or correct something they DO NOT LISTEN, I guess with this place it's good we aren't spending too much because they rush everything. I came with someone and they were unhappy too. I asked for the corners of my nail to be filled and the women would not listen, I asked for the shaping to be corrected, wouldn't listen.... The nail polish is chunky also but I wanted to get out of there.... I came with someone and they wouldn't listen to her either. The men are good, the women don't listen.

If I could give zero stars I would, only reason why I come here is because it's the nearest one…read morewithout much of waiting, my nails are two different shapes and sizes it's like I asked for square and 5 nails were square the others were coffin and on top of that they weren't even the same size some were shorter than others. I came back to get them removed but she insisted in "fixing them" for me why would I get them fixed when they should've been perfect the first time, so I got them removed instead. Don't go here even though it's "cheap" it's not worth the headache just spend a couple more bucks and go to Nails of America in Meyerland now that's a REAL nail salon. Thank me later!

No photos of my toes...I will have to charge. :)…read more I heard about waterless pedicures from my daughter and I have been trying to patronize this business for months. I finally got in, as they moved to a new location. I opted for a non gel pedicure and was surprised by the experience. I am used to having my feet soaked prior to service and after reading about the difference. It's more hygienic to do it waterless. Everything lasts longer! Crystal did not service me, but she noticed that I was new and made sure that I was comfortable and enjoyed my experience. This is a black owned business and the ladies were great. The ambiance is still in progress, but it was clean and neat. She makes her own scrub that is available for sale. Parking is ample and it's next door to Ross! I highly recommend this place as they take detailed measures to make sure your feet or hands are manicured to perfection!

If you're looking for a nail salon in Houston, TX THIS IS…read moreTHE PLACE!!! The ambiance, the technicians, and the skill level all TOP NOTCH! I was serviced by Bre (and her beautiful soul) and she did her thang on my natural nails and OMG the handcrafted handscrub literally left my hands feeling like butter! This by far has been the best nail experience I've had in Houston!!!