Very clean, very organized, friendly customer service and so many color options I love itread more

I went here to get my gel removed, I called ahead, they had availability and said it would be $10…read moreto get them removed, which was perfect so I went! I went in and the nice technician started removing my gel, at the end of removing my gel she asked 'do you want me to cut your cuticles for you?' And I said 'if you don't mind that would be appreciated!' She cut my cuticles and I went to wash my hands and was ready to pay. However when I went to pay, the receptionist told me it would be $45, I asked to confirm the price because all I got was my gel removed and she told me because I agreed to having my cuticles cut, it was now considered a manicure and 'she did the service so I need to pay it.' To which I asked for clarification because she did not paint my nails, do a clear coat, soak my nails, or any of the other services that come with a manicure. She said I could get a polish if I wanted to and I considered it but then I asked again is there no way to pay a little more than the gel removal fee because yes she did cut my cuticles but it feels unfair that since they did not communicate that uncharge to me that I would be expected to pay for a service I simply did not get. She said I should have asked for the prices when she offered to cut my cuticles and I said that doesn't feel fair because I've gotten gel removed before where they just cut my cuticles without asking so why would I have assumed it would be a $35 add on to my $10 service. The receptionist then told me to leave and she would rather me not pay than argue with her. I explained I was not arguing and I do want to pay, $45 for a service I did not receive feels unfair but I would not be leaving without paying. I took a $20 out of my wallet and put it on the technicians table and left. I paid double what I would have paid for the service alone, I will not let someone think I'm trying to not pay service workers, she deserves to be paid, however, I am not okay with trying to be scammed out of $35 for a up-charge that was not communicated properly. I do not recommend this shady behavior in an establishment, sorry for the miscommunication but this could have been handled so much better than it was.

I was referred to this place by a friend and it does not disappoint. Seems like all the nail techs…read moreare kind and talented. Their new spot downstairs from the old spot is beautiful and clean. Highly recommend.

Tambui was by far the cleanest, most detailed manicure i've ever gotten. i'm very picky with my…read morefrench tip and he went beyond my expectations. highly recommend him! this salon is also STUNNING. their new renovation was beyond surprised walking in.

This is an updated review after returning for gel removal, and a full new gel set…read more There is no doubt that the techs here are top tier. What sets them apart from other places is that they really care about your nail health (won't overdrill/overbuff, very careful with removals, etc). For my birthday, my friend and I decided to get our nails done together, and I thought Organic Nail House was the best place to go. Julie was my tech that day, and she was absolutely lovely. I got hard gel nails done in Japan, and it took awhile to remove, but she handled it with such care. My nails still felt strong. I chose to do white 002 with #13 chrome and it turned out so beautiful!!! I am literally obsessed with this new color and can't stop looking at it in the light!!! I may want to just do this combination every single time!! The salon itself is a very relaxing environment. Especially coming on a weekday, it was extra peaceful and lovely. Also, the owners of this place were very nice and cleared up the misunderstanding we had during my first appt. I appreciated the genuine and kind follow up from them, which means a lot to me! I do love the quality of work they do here, and they'll continue to be my go-to nail salon!

Probably one of the worst experiences I've ever had with a nail salon. The Owner and Manager's are…read moreconsistently "entitled" and rude - even to loyal customers. NOTE: The amount of hypocrisy in the messages they respond to reviews on here is incredible. They consistently use the terminology that they "value loyalty" - yet again, if you dare to cancel an appointment (respectfully, with communication), their way of handling, it will be to punish you. So no amount of polite "up speak" or other comments can make up for the fact that this is how they actually handle loyal customers. For some reason, the ownership, which is a partnership between Patti, and her male counterpart, believe that you've committed some horrible offense if you dare to reschedule your appointment. They're one of 1000 manicure salons in Los Angeles, and they happen to be right down the street from some major Studios, so how insane is it that they find it offensive that busy folk in the entertainment industry might need to occasionally reschedule their appointment??! I've been a loyal customer for over five months, having put up with some of the rudeness and entitlement, because there was one Manicurist, who always did a decent job. I even on one occasion them brought them expensive smoothies because I happen to be grabbing one for myself... But did it stop them from being rude when three months later I needed to reschedule an appointment?! No. In fact, they acted as if I wasn't a loyal customer, and as if I had done something atrocious, like missed an appointment, without bothering to request the appropriate change. My reason for cancellation? I had had a serious medical situation come up. I even offered to pay for my missed appointment, but all I got back was that I was no longer welcome to schedule with that particular Manicurist, because her time and schedule is very important. They also then told me the only way that I could book in a future appointment would be online- so I was being punished for having a medical emergency and having the audacity to actually try to reschedule a manicure appointment! I have all the texts to prove this, if annyone out there wishes proof of this. Additionally, they lied, and said that "due to my several cancellations" - when I literally had only had ONE cancellation, five months, previous, again to due to illness. I don't know if this cruel and vindictive behavior that does not value, loyalty and kindness is because the owners are just unkind human beings, or if they're just so overwhelmed with always being shortstaffed that they've decided the only way to handle their personal upset is to take it out on loyal customers. Doesn't matter. I immediately rescheduled with an outstanding manicure salon that just opened literally five minutes from them, and so far those two appointments have been outstanding. Bel-Air Nails. But really, as we all know, there's thousands of good nail salons in Los Angeles, this is definitely not one of them. Thank you. - Kathryn B.

Since I was in Burbank practically all day yesterday, I needed a desperate pedicure and as I was…read moredriving on Magnolia blvd, I noticed this Nail Salon tucked in this small shopping center. Walked in at 4:10pm and got a pleasant, warm welcome from Jamy and her husband Nick. The salon was empty except one other woman doing her pedicure. Vast selection of nail polish colors. Regular and gel. Jamy, told me to take a seat, and without an appointment they welcomed me with open arms. Nick, her husband did my pedicure, and did heck of a great job!! He was also very funny. He was professional, knew his job well and was extremely meticulous about his work. They have 4 chairs to do their manicure, and 5 massage chairs to do their pedicure. Thankfully, the TV was on and it was not the depressing, sad, violent news. They were showing Americas got Talent. Also, soft music would have been nice to listen too. After he was done with my pedicure Jamy, took me inside their room where they do waxing. I needed to wax my under arms, and eye brows. She did a great job; and for both services they charged me $58.00. Even though they are the business owners, I still tipped them well. Place was super clean, with cute decor here and there. Parking shared with other businesses, and one gender neutral restroom also very clean. She even gave me a $2.00 off for my waxing. My only critique is that the massage that Nick did on my legs/feet was too short. Didn't even last 3 minutes. I also like the pressure to be medium to medium hard. He hand strong hands, but didn't deliver. I will definitely visit this salon when I am in the area. Highly recommend to others. Services that are being offered here are the following: waxing, manicure, manicure/pedicure, nail fill in, nail polish change and removal, and nail repair. Thank you Nick and Jamy.

I was really disappointed with my experience with Jamy. She was very rough around my thumbs and…read morecuticles during the service and it was painful at the time. It has now been a full week and both of my thumbs still feel irritated and uncomfortable. I still tipped at the end because I was trying to be polite, but I regret it. I left unhappy with the service and would not book with Jamy again.

Nailtastic is my go to spot!! they have amazing customer service, the vide is very calm and very…read morefriendly! Ive been getting my nails done there for a couple years with my sister and grandma and I mostly get acrylics and manicures, they always come out the best! highly recommend!

my nails came out amazing! loved the time and effort that was put into my service. love my nailsread more

OVERCHARGED and POOR CUSTOMER SERVICE…read more I called to make an appointment a few days in advance. I understand I came in towards the end of the day, and I do not mind waiting a few minutes. However, I waited for over 30 minutes, they didn't even seat me at a pedicure chair at the very least. Although the women who did my pedicure was nice, the whole process felt very rushed. I didn't even get to pick a pedicure package. I was provided with basic services. With that being said, I got a gel French pedicure, but keep in mind I did not get a sugar scrub, hot towel treatment, or any extras however she still charged me $70 as if I choose a deluxe pedicure package. I should have spoken up, but I just wanted to get out of there. The environment is not warm or welcoming and they clearly take advantage and rip you off. I will not be coming back.

It's peaceful and friendly here like usual; however, my nail tech got lint all over my nails and…read moresome parts were bubbly on my nails. She sighed a lot so I figure to let it be. I tipped a little more than I should have. I also think she said something about me in her language which is disappointing because I tipped a lot.

Lora is amazing if I don't say that enough. My husband and I came today for a little date. He got a…read moremani and pedi and they really took care of him. Lora got all my colors correctly and spent so much time making sure the detail of the design stood out. If you are wanting some badass nails done this is the place to go!

Great ambiance and music but the pedicure was very blah. They didn't give a menu or anything so I…read morepresumed it was all included (hot towel, hot stones, exfoliating, etc.). Nope just a nail clip and lotion with a weak, can't feel anything massage. The pedicure lasted 10-15mins and when she was like "Thank you!" In my head I was like oh that's it?!? Granted it was only $30 which is good for a professional nail clip and lotion but I was willing to spend more money for a next tier up pedicure. Might try one more time just in case this was a first time fluke otherwise I'm looking for a different pedicure spot.

It has now been over three years since I first started coming here, and I still haven't gone…read moreanywhere else for my hair or nails since. Sarah has since joined the salon as well, and she is just as talented and wonderful as Nicole and Alina. As said in my first review years ago, I a picky when it comes to my hair and nails, but at this point I walk in completely relaxed and trusting because I know I'm in the best hands. Sometimes I don't even know what I want and just let them do their thing and I always leave loving the results. The atmosphere is calm, personal, and welcoming, and the quality of work has been consistently amazing over the years. I still feel so grateful that I found this salon and this talented family.

This was genuinely the best nail set I've ever seen in my entire life. I don't think you guys…read moreunderstand how beautiful these are, the camera doesn't do it justice. Literally exactly what I wanted if anything they turned out better. Nicole put so much time and effort into making sure they turned out perfect. She even threw in a free cuticle oil because she's a sweetie pie. I HIIIIGGGHHHLLYY recommend like she really did her big one with this set. I am gagged.

I've been going to Ella for my nails, and she's amazing! She always does such a beautiful job, pays…read moreattention to every detail, and makes every appointment enjoyable. The salon is clean, relaxing, and you can tell they genuinely care about their clients. I highly recommend!

Every time I go, I've had really good experiences. I had my mani and pedi done today. This was my…read morethird time getting a manicure here and my first time getting a pedicure. Both Ani and Anna were very attentive throughout the appointment and kept checking to make sure I liked the shape and cuticle work, which I appreciated. I especially loved my pedicure. The only issue was with my manicure. Toward the end, I noticed a piece of dust trapped under the gel or top coat on one of my nails. Since it's something I'll probably notice every day for the next few weeks, I pointed it out when she asked if everything was okay. She checked it and added another layer of top coat, but the dust was still visible. I'm not someone who likes confrontation, so I ended up just leaving, even though I knew I'd probably regret not speaking up more. Overall, everyone was kind and detail-oriented, and I really enjoyed the pedicure. I just wish the manicure issue had been fixed before I left.

I made an appointment for a regular mani-pedi. I got there a little early and was seated and taken…read morecare of right away. Kathy was my nail person and she was awesome! I highly recommend this shop. It is clean and I have never had a bad experience or bad nail job there!

Sadly, there was an incident that happened. Not going to say what but it has really affected how I…read morefeel about the technician who has been my regular girl and the place itself. Not sure if I will return. Very sad. It is still a great place overall but I will dock a star. Can't promise I will be back.