One of the air conditioners went out or at least stopped working on our motor home. I called around…read moreand the service dept. at Carstens said they had a RV service specialist. We made an appointment for the next day. My wife and I got up early the next morning, packed up, we were staying in a RV park 20 miles away, and drove into town. The guy that looked at our motorhome told us he is a motorcycle specialist and the boss told him he was now an RV repairman as well. He apologized and said he has no clue as to what is wrong or how to fix it. Carstens mislead us and wasted our time and gas to drive 40 miles round trip knowing they had no RV tech. Shame on them!

i would have to say some of the nicest people around but they sure dont know how to run a shop. I…read moretook my Vehicle in for an issue and it took them 5 weeks to repair it.. All it was was a catalitic converter.. So i went 5 weeks with out a truck...Then two days after i had the vehicle back my exhaust fell off and had to get it fixed in another town....... The service department would never call to let me know what was going on. I had to call and ask about my vehicle.. So i would highly not reccomend taking your vehicle to this shop.

Brought in my son's little Outlaw for a minor tether adjustment and this place broke the whole…read moremachine to a none working condition and not knowing what to do or how to fix it. Only they are willing to do is to refund the money that they charge me and call it a day. Now I am taking it back to a different shop to find out how they broke it and spend another fee hundred for repair!

My post office co-worker tried to receive is military discount. The older guy Ricky told him to…read morechill out with that discount stuff. Will never shop here again! God bless our troops!

My experience with junior's auto repair is nothing less than exceptional. The only way that I would…read moretake my car someplace else for repair as if juniors went out of business and I hope that never happens. When I first came to Alturus, I used another shop and had a very poor experience. Was referred to juniors while shopping. He doesn't advertise at all, his business comes by word-of-mouth and needless to say I am thrilled with the work that they have done for me. It's so hard to find a mechanic that you can totally trust, and I found that Junior's Automotive repair.

What an amazing service we brought my daughter's car there to get scanned and they were so kind and…read morehelpful. We have a business and now know where we will take all our cars.!!!

Amazing customer service ! Was traveling through town and I was having charging issues with my…read moretruck. Stop in and talk to John who came outside to test the battery & alternator in the truck . So turns out the alternator was going out , so John check to see if he had the part which he didn't , but he went the extra mile to call around town for me to find the part. Once we located a part at other place he offer to have me come back after I pick up the part to use there garage & tools to change the part to get me back on the road !!! Again amazing customer service & would recommend them over any other place in town . Again thank you John !!

From the owner: Our families grew up in the Basin like so many others and have watched other businesses…read more sadly come and go. We are committed to this community and all it stands for. D&R has been locally owned and operated since 1960, striving to be the best parts source for your Automotive, Industrial and Agriculture needs. Our guests will be served by friendly, knowledgeable people that are dedicated to providing excellent customer service.

This place should Not be allowed to have the trusted Chevron name!…read more Would leave a zero star if I could! Highest prices! No window washing supplies and only a little bit of muddy water. Very unkept. Do not waste your money here. Get gas at the Chevron in Lakeview. $1.35 cheaper per gallon, clean, and well stocked with supplies.

Bad coffee, old food, horrible service. This place need an owner that cares about it. I wish they…read morecared about the customer. The creamer for the coffee is never what it is advertised as. The food is always old especially in the evening the has sat there all day. The customer service is bad the cashier is always on the phone, and when you check out they don't pay attention to you the just continue having their conversation through the head set.

The crew there is the best ever. They went out of there way to help. I don't know anything about…read morecar parts. They found out what was wrong and even recommended a place that would install it. Being a older female I was so impressed. This is the only place for parts for me.

These guys in susanville know what they're doing. Best parts store in town. Always good service.read more

Our batteries died while camping up near Susanville. The staff was extremely nice and took great…read morecare of us. Would stop there again if we needed anything and would highly recommend.

Yesterday I had the unfortunate experience of having a flat tire on my way to an important meeting…read more I had the most fortunate experience with Grant in this store. He was kind courteous and very helpful to me. He was very knowledgeable about his enventory and even my particular vehicle. He definitely made me a future customer because of his customer service expertise. In my opinion, staff members with his level of automotive knowledge and professional Care are rare in this automotive parts sales industry.

First off , THANK YOU TO JACOB ( manager ) and his team for helping me out with evrhting I had…read moregoing on and letting my vehicle stay in there lot till parts came etc ! So helpful and went over my expectations to help and figure things out I can't thank HIM and his team enough at this location ! Iwas Jst passing through and bam issues came up and well he SAVED me a TON ! True BLESSING !

I went in last night at around 8:45 like 20 minutes before closing and they helped me with my…read morewindshield wipers the lady at the front was so kind and so helpful I'm definitely coming back wonderful experience

Jerry and his co-workers are amazing! I came 300+miles as part of the Santa Rosa Salvation Army EDS…read moreteam to prepare food for the evacuees. My battery died leaving me stuck. Not only did Jerry help me with incredible speed and kindness but also with unexpected generosity. Susanville has a great merchant and community representative here. Bless you, Jerry!