So... today my car battery died while driving on the highway after I finished work, and I had to be…read moretowed all the way to town. Took the battery to autozone and the associate, Nera, was very sympathetic to my troubles. She quickly tested my battery and determined no cranking amps left, and set me up with a replacement. I was all pissed off and tired from dealing with all this, but her smile, laugh, and fast service really turned my mood around. Mahalo Nera. Can't thank you enough

I frequent this location on occasion when I need parts and specifically when something fails or…read moreneeds replacement. This time I needed an AC recharge kit or system in order to recharge the AC system in a Chevrolet Colorado as the AC is not as cold as it should be. The associate assisting with the location of the preferred charging system was thorough and explained the different levels of AC charging and their benefits. I eventually chose the mid upper tier and I am satisfied with my purchase. Cool topics can be discussed if they are pertinent to the evaluation of the industry and where it's headed. Fuel vehicles will survive, thankfully. As they are essential in the movement, growth and maintenance of the world economy and society's survival. AC recharge equipment acquired.

Excellent service by Jericho! Went in to get some missing…read moremud flap clips for my 4Runner. Jericho assisted me in locating the right ones and offered to put them in without me even having to ask! He immediately installed them right in the parking lot for me. Just having a total knee replacement a few months ago, he was a godsend to me. Awesome service!

Mainland workers... Mainland attitude no aloha or customer service. The worker guy Scott has a…read morehorrible attitude and zero customer service. The manager just as bad...short Hispanic female, dismissive and she promotes this type of behavior... better you go Advance Auto Parts or Napa at least get better customer service For the same price.

My jeep was really running rough, steering was loose, I had just bought and thought well it's a…read morejeep. Then I felt that it was unsafe especially with the loose steering. Robert's fixed everything. They showed me the parts. Explained everything Appointments was quick had my jeep ready next day. Fixed all issues. My 2006 jeep renegade now runs like a caddy. Steering is perfect, tune up made the car run smooth. New back up camera works well and AC is perfectly cold after being serviced. I will go nowhere else ever!!! Prices fair!

Not too impressed. Our car wouldn't start, so they diagnosed a new distributor, which was great…read more Quoted $275. The car is older, so I asked if they could look into an oil leak that was getting worse. They said it needed a new oil plan gasket, and quoted me $198.00. When I arrived at Robert's garage, they bill was $1074.13. Ouch. They quoted me PARTS ONLY costs over the phone, and not LABOR! C'mon guys, what's with the misrepresentation? Worst part is the car leaks oil worse now. At least it starts.

Service is pretty good. Oil change is priced pretty good. Cheaper than a lot of places.read more

Bought my first Ford truck, Fast & easy process, friendly…read morestaff, great customer service would highly recommend if looking for a vehicle ,stop on in

Awesome Rudy, you are absolutely the best. Keep on "trucking". He knew exactly what I needed for my…read more2011 Toyota Tacoma.

I went to Napa Auto Parts in Kona in hopes to find new wiper blades for my L4, not a common car on…read morethe island, and not a new car. I could not believe they had the wiper blades in stock. To my shock and delight, the sales technician quickly installed the wipers. He saved me so much time and frustration. It's so nice when someone goes out of their way to help. He made my day!

I came here a little while ago and I could not stop thinking about the admirable service. One of my…read morehead lights where out and I needed to buy a replacement. Francis was working and probably saw the utter confusion I was in. He approached me asking if he could help. I told him that my light was out and I need to replace it. He asked me which ones and I got even more confused. He walked me to my car and asked me to turn it on. I did as I instructed and turned on my high beams and turned it off. I guess it makes a difference? He then escorted me back in and grabbed me what I needed. He even showed me how to change my bulbs!! He was so generous and caring. I will be back! If you ever need anything and are just as lost, ask for Francis and he will definitely help you with a smile. I've been to many places and the staff would get frustrated because I am not sure what I need. Francis not once got upset or impatient. Thank you Francis! For once in my driving life, I was able to complete a task with such ease. Now, to learn how to change my own oil...

Made a Friday 8am appt for safety oil change and was out by 9:15ish. Friendly service!read more

Took my Jeep in for inspection and check engine light. Greg did detailed diagnostics and gave me a…read morevery complete description of what he found. I appreciate honest talk with details. They are now my "go-to" auto specialists.

I am so happy I decided to go with a mobile mechanic. I had my brakes and rotors done for a…read morefraction of what a shop would have charged and I didn't need to leave my home. The mechanic was on time and only needed a days notice, I would definitely recommend this service!

These guys are awesome! I live off island and asked them to…read morechange my moms brake pads. They picked up the brake pads, went to her place and fixed it! They sent me texts/pics/detailed voices messages about the work they did and about what else would need attention! My mom called me a few days after they fixed her brakes bc she heard a "knocking noise." I contacted them and they went back out to check it out. Fixed/sent me a video/detailed voice messages! I highly recommend them!

IN BUSINESS ITS ALL ABOUT THE CUSTOMER SERVICE EXPERIENCE!…read more IT'S SO REFRESHING TO HAVE SUCH A POSITIVE EXPERIENCE WITH THE FOLKS AT RYAN K TOWING SERVICES! When you are having car trouble and need to have your car towed it can be a stressful day. Some companies do not understand the value of having outstanding employees on staff and hire very marginal people that can destroy their company's name and reputation by having a terrible attitude and just being plain rude and obnoxious! This is Not the case with Ryan K's Towing Services! They have OUTSTANDING EMPLOYEES! I dealt with Harmony and Koa and both were so helpful, understanding, polite and showed a genuine interest in helping me out with my car situation. Thank you so much for your friendly, courteous, professional customer service! You are Very much appreciated! Excellent Employees are the Ambassadors of Good Will and Outstanding Customer Service and can make or break a company! It's all about the customer service experience! Ryan K Towing Services shines like a Rock Star they have a great staff representing their company! I called the Insurance company and Raved about your company's service and professionalism! Plus I was also called and did a phone survey too! The service rep was taking notes about my positive experience with your company as well as my negative experience with the other company in Hilo! Will I use Ryan K Towing Service again? Absolutely! I highly recommended using Ryan K Towing Company!

The one star is for the one nice guy who tried to help us but ended up no being able to find what…read morewere looking for. We ended up guessing and buying what we thought we needed. The girl in the office couldn't stop coughing, looked super sick. Now is not a good time to be working sick. We were told be 2 people to have them check the tires before we buy because they're known for selling and making money off rims and tires even if they dont hold air. We were mainly looking for rims anyway. The lady in the front told us how much it would cost for rim and tire and the tire was flat. We had to ask if we could get some air in it and check for leaks. We waited for some time but eventually someone came down and took the tire. My husband walked with him asking if they had anymore of the same rims? No answer. He tried to make some small talk, nothing in reply. He ended up jumping in a car and speeding off leaving my husband in his dust. Super rude! We ended up waiting for awhile not even knowing if he was coming back. Eventually he did, my husband asked if there were any leaks, he said nothing and started walking away. So I asked again, is it holding the air? And he just sped off again. Real shady. The lady in the front could clearly hear how frustrated we were with no answers but also stayed quite and just asked us for money. She also charged a random disposal fee for what? We didnt ask to dispose of anything. This is the absolute worst customer service I've ever experienced. Shady business for sure, we will not be going back.