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    NAPA Auto Parts-Flemington

    1.0 (1 review)
    Open 7:00 am - 6:00 pm

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    5 years ago

    These folks would not honor the NAPA.com price for 2 struts for my 06 Tundra. They overcharged my by $120.00. Would not patronize again!

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    Ciocca Subaru of Flemington

    Ciocca Subaru of Flemington

    (7 reviews)

    Good honest service. An anomaly among car dealers. I started taking my cars to Flemington a few…read moreyears back and it's been night and day compared to experiences I've had other dealers. I've taken my car to the Subaru service department four times, and they have never pushed an unnecessary service. They are really quick, and often finish service in less than an hour. The technicians do just as good of a job on alignments as the factory does in Japan. My Impreza drove like it was brand new after being aligned. It is a pleasure to work with Matt Olivio. When I had a nail in my tire, he made sure to schedule me for service for the same day the tire arrived at the dealership. Also, another service advisor, Kat, was courteous and stopped what she was doing to greet me when I walked in. I look forward to taking my car back to this dealership for service again. Great job Ciocca Subaru Flemington!

    My experience with Ciocca Subaru of Flemington has been very disappointing, particularly in how the…read moredealership handled legitimate concerns I previously raised about its service department. The dealership recently contacted me about purchasing a new vehicle. I explained that I was not interested because of problems I had experienced with the service department and because previous emails I had sent to the dealership about those concerns had gone unanswered. I was then asked to provide proof that I had contacted the dealership more than a year ago. I provided the requested email documentation. After several exchanges, I was encouraged to return to the dealership, but I was never given a clear answer as to whether my original concerns had actually been investigated or addressed. Mr. Castor ultimately advised me that he was closing the matter because the events had occurred too long ago for him to do anything about them. I accepted that response and told him I was fine with the matter being closed. I then updated my Google review to accurately document my experience. Shortly afterward, Mr. Castor sent me an email stating that Ciocca Subaru of Flemington would no longer accept my business and that I was prohibited from having my vehicle serviced at the dealership. I find that response difficult to understand. I had not asked the dealership for anything further and had accepted its decision to close the matter. I simply shared my experience in a Google review. I have no problem taking my business elsewhere. In fact, I had already decided to do so, for the most part prior to Mr. Castor reaching out. However, I believe customers should be able to raise legitimate concerns, receive a professional response, and provide an honest review of their experience.

    NAPA Auto Parts-Flemington - autopartssupplies - Updated September 2026

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