This is now the only auto parts store I go to in the Jacksonville area. Staff is excellent and…read morealways helpful, and this location always has everything you need in stock. Highly recommend Napa and specifically this downtown location to anyone!

Wow Tested my battery, saved me quite a few bucks by telling…read moreme about AAA discounts and sent me to a place to get my new battery installed. Wayne thank you so much for great customer service

Clean place, good customer service and good prices. Had to get a battery replacement and was…read morecheaper than the competition and got a few small things that other places would charge a higher dollar for. Forgot to get the name of the guy helping me but he explained and helped me understand exactly what I wanted to look for in a car battery and showed me with the meter that my battery was dead and the replacement was good. Definitely coming back for other auto needs in the future

Decent parts store, parts people usually professional and friendly. Sometimes there is a line, and…read morethey can usually find the hard to find parts. I recommend them as a good parts store.

Lester & Renee helped me when my battery died & I needed a new one. Having someone actually inform…read moreme about the benefits & warranties of different batteries & not trying to be sold on something I don't actually need was new for me & very refreshing! I felt confident making my decision for the first time ever! Very happy & will always come back here to ask for Renee or Lester :)

I was having a problem finding the right starter for my car and the girl there was berry…read moreknowledgeable and helpful.I was there for 10min and what I needed and some pretty good advice on what my next steps should be( I have an older duramax and have a few issues I'm trying to address.)

This Napa is awesome. Why? Because the employees are super helpful. A few months ago both…read moreheadlights on my mom's car went out. I figured a fuse was blown since both lights rarely go out together. I went to a competitor that was close to my house to get the right fuses. The employees couldn't answer any questions and weren't really helpful. When I figured out the fuse wasn't the issue, I then went after new bulbs. I had the manual, I can read, I can follow instructions, but I could not get the headlight bulbs out. I drove to Napa, told the guy I needed bulbs but couldn't get them out. The employee found my bulbs and then came outside and helped me remove the bulbs. Whoever changed them last time placed them in slightly off so the clip holding the bulb assembly in place was stuck. I never would have been able to get them out and the Napa employee was able to do it after about 10 minutes of trying. He replaced the bulbs, the headlights worked, and I went on my merry way. I was so impressed by how nice and helpful the employee was that I spoke to his manager a few days later to relay the great service I received.

Customer service was terrible, at least towards me being the only white person in the store…read more Completely ignored me while assisting customers that just walked in the door. Hey NAPA, your racism is showing!!

Unfortunately, I had a very bad experience with NAPA Auto Parts in Orange Park. I recommend a…read moredifferent auto parts store altogether. I first started shopping at NAPA in February of this year. I had multiple good visits and purchased wonderful products that I could not find other places. There is a very good selection of products at a very convenient location. However, I briefly visited twice in one day, and I was about to purchase an Auto Spa car cleaning product when I was asked to leave the store! The employee told me twice, "Excuse me, you can't come here again," and motioned for me to leave. I than left quickly and quietly, feeling disappointed and shocked. As a result, I do not want to visit this store again!

Came in here to get a replacement bulb for the rear driver's side turn signal on my car and…read moreimmediately was very pleasantly surprised by Donna's overall helpfulness, knowledgeability, and overall demeanor. She was so very kind- not in an artificial salesman type of way but rather a sweet, genuine, and kind manner. Our interaction was only a couple of minutes long but in those two or so minutes she made my day better by simply being her while helping myself as well as a few other customers. She brought me straight to the product I was looking for right away, rang me up, and I was out the door. Great service and great product selection!! Thank you Donna!!!

Bought a vacuum solenoid, double checked at check out for returns he said yes but he made a joke…read moreabout not being a part tester for people to just return if it doesn't solve their issue. A little weird but hey returns I'm good. Tried to return solenoid same day but missed closing time, as not needed due to breaking vacuum line from existing pump. Went next day, was told "all electrical parts are finalized" no returns as I was not told when I was first there or is it on the receipt. I don't use in-stores anymore but decided I'll give it a shot, this is why online will kill in stores as they will return with 0 questions. $15 part online + guaranteed returns. This is exactly why I asked if they did returns and was told yes. $200 perfect working solenoid still in box now useless to me, brutal hit.

Great customer service!! My boyfriend and I got here at 6:00 pm on this Saturday and even though…read moreit's the closing time they still helped him out.Spacious Parking lot at a nice location