This is now the only auto parts store I go to in the Jacksonville area. Staff is excellent and…read morealways helpful, and this location always has everything you need in stock. Highly recommend Napa and specifically this downtown location to anyone!

Wow Tested my battery, saved me quite a few bucks by telling…read moreme about AAA discounts and sent me to a place to get my new battery installed. Wayne thank you so much for great customer service

Clean place, good customer service and good prices. Had to get a battery replacement and was…read morecheaper than the competition and got a few small things that other places would charge a higher dollar for. Forgot to get the name of the guy helping me but he explained and helped me understand exactly what I wanted to look for in a car battery and showed me with the meter that my battery was dead and the replacement was good. Definitely coming back for other auto needs in the future

Decent parts store, parts people usually professional and friendly. Sometimes there is a line, and…read morethey can usually find the hard to find parts. I recommend them as a good parts store.

Lester & Renee helped me when my battery died & I needed a new one. Having someone actually inform…read moreme about the benefits & warranties of different batteries & not trying to be sold on something I don't actually need was new for me & very refreshing! I felt confident making my decision for the first time ever! Very happy & will always come back here to ask for Renee or Lester :)

I was having a problem finding the right starter for my car and the girl there was berry…read moreknowledgeable and helpful.I was there for 10min and what I needed and some pretty good advice on what my next steps should be( I have an older duramax and have a few issues I'm trying to address.)

Would like to thank Justin at the NAPA Parts store on Wells Road in Orange Park, Fl. Was searching…read morefor a gasket and other parts needed for a Rear Differential Fluid change. Justin took the time to research all the needed material. when it was discovered that I needed to order the parts (gasket), he took the time to ensure he had identified the proper part and ensured me that it would be available the next day. Satisfied that everything was on track, I hung up the phone and simply expected to show up the next morning for the part. much to my surprise, Justin called me right back and indicated that he had found the same part (on a competitors website) a cheaper price. He called to tell me that he would match that price. had he not called me back, I wouldn't have known about the cheaper price. I expressed my gratitude for his professionalism and assured him that he had just gained a new customer. Thank You Justin for going above and beyond what I had expected. I very much appreciate it and look forward to doing business with you again.... Very soon. V/R, Jon Cruz

Unfortunately, I had a very bad experience with NAPA Auto Parts in Orange Park. I recommend a…read moredifferent auto parts store altogether. I first started shopping at NAPA in February of this year. I had multiple good visits and purchased wonderful products that I could not find other places. There is a very good selection of products at a very convenient location. However, I briefly visited twice in one day, and I was about to purchase an Auto Spa car cleaning product when I was asked to leave the store! The employee told me twice, "Excuse me, you can't come here again," and motioned for me to leave. I than left quickly and quietly, feeling disappointed and shocked. As a result, I do not want to visit this store again!

Literally just left (2/26/2020) @ 1pm. Poor customer service from the beginning. Other than myself,…read moretwo other guest versus the four employees. My thing is this, obviously I'm in need of something important for my motor vehicle to risk myself & family, and come out during this Covid-19 pandemic. And at least acknowledge the fact that someone is even out willing to spend money; especially when so many of us are unemployed at the moment. Just rude, so since I got no help, I left what I was getting and went to Advanced Auto up the road.

Good quality parts that are as good as OEM or better, specially when it comes to electrical parts…read more One note is to inspect the parts before you leave the store. There have been two instances where there were missing parts (gaskets), one from a water pump and another from a fuel pump. With the water pump incident, the sales person got another water pump from the back and after inspecting that one, it clearly was installed on a vehicle (used) since the gasket was poorly adhered to the pump. Both of these instances happening within the last three months. The inventory in this location is a bit unreliable so I advise to inspect what you purchase before you leave the store. Besides that, NAPA does have quality parts.