If i could give zero stars i would. NEVER and I mean NEVER come here to get your car serviced. I…read morecame in because my Nissan was not letting the key turn. They said that it would probably be a simple fix and that they would do a diagnostic on my car. They did not let me know how much the diagnostic was. I assume that it was free or at the maximum around $150 because they said it came with every car that they would service my mom was there with me and even asked them about it and there was no response on pricing. little did I know that it was $250 to just get your car even looked at and it was over $1000 to fix the key tumbler. I asked another place and they said that it was $60 for the SAME SERVICE. They are price gougers and even though I didn't get anything done on my car I still had to pay $250 for them to even look at it. we considered getting a cheaper service so then they could waive the $250 fee as most dealers do even though there's usually not even a fee to check the car. They said it would be $350 to get the driver belt replaced to my dad then later on said that it would be the $350 plus the $250 and the only way to get the $250 fee waived was to spend $1000 on the key tumbler. this was the worst service that I have ever experienced. I have never even written a review before, but this just had to be known. genuinely I will never come back here, even if they offer me something for the troubles that me and my family went through with them. they even offered me to trade in my car to wave the $250 fee. how ridiculous!!! Please save yourself and NEVER go here. (they also are just outrageously expensive and found multiple things to charge me on that weren't wrong with the car or didn't need replacement!!)

They made this the best car buying experience I have ever had! I've purchased many cars from…read moredifferent dealerships around the city, and this was by far the best and the fastest. I would absolutely recommend this dealership and see if Charlie is available, he was the best! Very attentive, follows up on requests, and ensures you get the best deal possible.

I just stopped in to have my battery checked and ended up getting my battery cables replaced and…read morepurchasing a cabin air filter replacement. I know absolutely nothing about vehicles, but General Manager Jeff Rivers was absolutely amazing. He took the time to help me, explained everything clearly, and provided outstanding customer service. They've definitely earned my business from here on out. Highly recommend this store!

Only leaving 1 star because zero stars is not an option. Have been to this auto parts store twice…read moreand both times asked very simply questions. Hunter is the cashier and could not be anymore less knowledgeable than he currently is. Wendy doesn't know what she it talking about specifically when you ask for an air compressor and she has you order/pickup an air tank (with no compressor). Wasted valuable time and discovered the store sells used parts. When you purchase a light for your vehicle, it should come with packing, not just a naked bulb with no box or any form or packing. Do not shop at this location, your time and money will be wasted.

The guys at this shop are just outright awesome. I've worked with Brian, and he's been patient and…read moreincredibly knowledgeable and has answered every question I have had easily and efficiently and is super helpful when I'm deciding on what modifications to do on my truck next. My first visit there I had an issue with a RC grille + lightbar that was installed poorly, and Brian took the time to come out and look over the truck with me with one of their mechanics and they told me exactly how they would fix it and what parts would be needed. They did an excellent job fixing up the installation of it as well as the wiring portion. I plan to do plenty of business with them in the future!

Don't think your "life time warranty" is actually life time. They will charge you for labor and not…read moreeven tell you when scheduling the appointment. When you call off work, and organize a ride back home with someone because you have to leave your truck, that's when they'll tell you they will charge $$$ for labor. Great customer service.

The only reason this is a 1-star review is because Yelp doesn't allow negative stars…read more My experience at this location was unbelievably frustrating and misleading. I paid $1,261 for repair work on my vehicle, and the work was never performed. The individual who took my money was operating inside United Auto's facility, using their location and space to conduct business. At no point was it made clear that he was supposedly an "independent" operator, nor did he appear to be separated from the business in any noticeable way. After the work was not done, I later discovered that the person who took the payment -- "Bobby Body Shop" -- does not appear anywhere on Florida's business registry (Sunbiz.org) and does not appear to have any verifiable license or business presence in the state. United Auto ultimately refunded my money, which I appreciate, but that also confirms that this situation was tied to their location and operations. The process was confusing, unprofessional, and handled with very poor oversight. No customer should ever have to dig through state databases to confirm whether someone working inside a repair facility is even legally registered to perform repairs. This experience caused unnecessary stress and wasted a significant amount of time. Consumers deserve far better clarity, professionalism, and accountability.

They SELL LEMONs!!! The day after purchasing the car the check engine light came on...that happened…read more5 times in the first 30 days...they assured me it was just a fuse and other issues that they "fixed". Every time I took it to them (45 min from where I live) they would clear the "check engine light" however it would come back. At 1 and 1/2 month after purchasing and now "check engine" #4 or 5 by the time I took it to an Auto zone and had them plug in their machine to let me know of issue. That is where they stated that the Catalytic Converter needed to be replaced. Took it back to United auto and Although they "fixed" it...I find out today by a mechanic at Goodyear that the mechanic at United auto placed the catalytic converter BACKWARDS clogging and pushing oil in the wrong direction. Causing my engine to be damaged. Even though they said they were "fixing" the issues, and like they stated "they did not have to help me" because all sales were final...their mechanic made a mistake and now the repair is $3-4K (thousand) and Goodyear cannot guarantee it will keep the car running long term because of the damage his mechanic made. United auto tries to blame me stating I was running the car without oil when it was a mistake by them. This was for sure a LEMON. I paid $12,500 and now I am Out of that money that I PAID in CASH!!!!!...not a loan.

Best shop in the Jacksonville area. The entire team is spot on and extremely helpful. They support…read morethe military with a full extent possible and do outstanding work. I would not choose any other shop in Florida fix your issue and they can do more then exhaust. S&S is the BEST!!!! A++++

worse then worse thief artist, 700$ for small oil leak did not even improve, Ian the ghost owner…read morealways hiding afraid to face customers and get soaked with saliva, after replacing a plug 2nd visit said plug was loose hahahahah four visit zero result imagine the wait and trouble with transportation uber around just don't see how this can be legal I should take this morons to court but enough waist time. Mr. Anthony wish you a life full of Anthony's see how Miserable it is

Came here 09/21/25 to rent an exhaust rental tool to cut pipe, Joc T, (according to receipt, no…read morename tag) told me they do not rent those tools or sell them, only sawzall blades. After leaving , googling part number on phone, and coming back with part number (648612) I was able to rent the tool with cash from another associate. When I returned 2 days later to return tool, guess who assisted me and refused to give me cash back, only put the money on my card. Very frustrating experience, would avoid this location if you need any assistance.

Just left the store disgusted. Waiting in line to order parts, then a woman walks in and the short…read moreHispanic guys calls the lady up. In front of me, as if I'm not standing there. I'll find a different store.

Bee did the intake and Service Writing for my car. My ignition switch broke and killed my starter…read more Bee was very and professional. They also did an oil change for me. I dropped my car off in the morning before I went to work and picked up in the afternoon. They said in the near future I will need to have a diagnostic test for the EGR Valve and one other item(forgot the name of the part). I am glad to have found a new place that I like and trust to do work on my car from now on. Thanks going out to Bee and the Mechanics. They all did a great job. Price:$745.00 better than I expected. Pros: great people Cons: none Recommend? YES

AJ and his crew took care of my truck again! Always a fair price and the work is always done right…read more Petra is the only shop in town that I let do any repairs on Big Red

My experience at Tom Bush BMW of orange park was nothing short of five stars across the board. From…read moretest drive, through vehicle selection, purchase, and pick up this was the best car buying experience I've had. There is no high pressure sales pitch, no high pressure upsell of the packages post sale, just the team at BMW orange park working for your business. I highly recommend Agatha Kemmerling in sales and the finance manager Jorge is excellent to work with. I can't speak to the service department here, as I have not used them yet. That said, the sales team was very helpful and easy to work with. They got me the exact specced vehicle I wanted within 5 days. Not an easy feat. Will 100% be back for my next vehicle here. Thanks again for making this a great and easy experience.

Went in to lease a BMW and the cheesy salesman told me that the terms on the website weren't real…read moreand that is would cost me twice as much, both down payment and monthly. Glad he didn't waste my time, and I walked out in like 3 minutes. Went to fields in Orlando the next day and they leased me the same vehicle as was advertised. 6 months later my wife bought a vehicle from Fields BMW as well.