While driving on I-35, a shredded tire was thrown into my lane and I hit it. Sadly, the impact…read moredamaged the wind-gate behind the bumper of my pickup and it was hanging on the ground. I decided to Jimmy-rig the wind-gate to the bumper with tape so I could drive my truck to the dealer to buy a replacement part. I made it to the dealership safely, but they wanted $680 just for a new part (not including labor). They urged me to get it replaced before driving my truck back home to Nevada because the wind-gate helps to cool the engine. As a last ditch effort, I decided to go to AutoZone to see if they had any parts to help me replace the wind-gate on my own. However, AutoZone told me they don't carry any parts for new model trucks, but suggested I go to Napa Auto Parts. From the moment I walked into Napa Auto Parts, Dylan greeted me with a warm welcome. He listened to my issue and went outside in 102+ degree heat, got under my truck, and found a temporary solution to fix my problem so I can drive back home to Nevada. Dylan was absolutely fantastic and very friendly. Best of all, he didn't charge me a single penny. I am so incredibly thankful to Dylan and Napa Auto Parts for all they did to help me solve the issue. I honestly don't know what I would've done without their help. Highly, Highly Recommended for your auto needs. Before you decide to go to the dealership, come here first to see if they can help you out.

The people that work in this store are terrible at customer service. They don't know how to treat…read morecustomers. The parts that Napa sells now aren't the quality that they used to be and a lot of them don't even fit and have to be returned. AutoZone has lifetime warranty of parts ever go bad you get a new part for free. Napa doesn't have that and their parts are low quality not like they used to be.

I like the guys that work here. They all have character. I usually come to this location because…read morethe other locations don't have the parts I need and send me here because they do. I come here maybe once a week. I feel the store is cramped but it's no big deal. If I can get the part I need, it doesn't matter what the store looks like. The location itself isn't bad. The shopping center isn't normally too trafficky and the traffic on Ave K is usually pretty light.

I love coming to this Napa. The guys are all nice, they generally have what I need, and in fact now…read morecarry something specifically for my car. Also, it's an old school auto store, and it makes me feel a little like I'm going back in time whenever I walk through the door.

Extremely Satisfied with the result of the job! Omar did an amazing job with the welds and quality…read moreof the pipes are amazing! Got the muffler delete on my C7 Corvette and Omar got me right!! 100% recommend for the quality and price and time of the job

The main reason is that I'm giving a BAD rating is I had order a part $160.00 and the part was…read morebroken, so I had them order another part. Also had to run to Sherman Tx, 20 miles to pick up the defective part. They were to check it and they didn't, it was broken as well. I didn't find out until I had gone out there to pick it up. Okay, so you may say that third time a charm, right. Not, the third one was sent out to the shop doing the work. They did a great job in putting it in! But when I went to pick the car up, they told me that the wire harness was missing from the part; they had to remove it from the old one and put it back on the new part (cooling fan, 2006 Toyota) . So when confronted the O'Relies manager said that it wasn't their problem and clearly he had no idea what was going on. He wasn't prepared to call anyone, especially me, he didn't have a clue about anything around the situation. Then he started to explain that it was the shop's fault for not calling O'Relies back? I asked him for the DMs number and he refused to give me any information. I'm sure the person is not up to be a manager, no people skills, rude, and passes the ball off to others to take the fall. I'm now waiting for the DM to call me back. And I will be wanting respect and reimbursement for the faulty parts. I'm not Impressed! Management skills lacking, people skills zero. And the fact that his didn't hone up?? I rate him a zero, and that's giving him too much credit.

I was in and out so fast, needed a car battery replaced and the guy was super helpful.read more