While driving on I-35, a shredded tire was thrown into my lane and I hit it. Sadly, the impact…read moredamaged the wind-gate behind the bumper of my pickup and it was hanging on the ground. I decided to Jimmy-rig the wind-gate to the bumper with tape so I could drive my truck to the dealer to buy a replacement part. I made it to the dealership safely, but they wanted $680 just for a new part (not including labor). They urged me to get it replaced before driving my truck back home to Nevada because the wind-gate helps to cool the engine. As a last ditch effort, I decided to go to AutoZone to see if they had any parts to help me replace the wind-gate on my own. However, AutoZone told me they don't carry any parts for new model trucks, but suggested I go to Napa Auto Parts. From the moment I walked into Napa Auto Parts, Dylan greeted me with a warm welcome. He listened to my issue and went outside in 102+ degree heat, got under my truck, and found a temporary solution to fix my problem so I can drive back home to Nevada. Dylan was absolutely fantastic and very friendly. Best of all, he didn't charge me a single penny. I am so incredibly thankful to Dylan and Napa Auto Parts for all they did to help me solve the issue. I honestly don't know what I would've done without their help. Highly, Highly Recommended for your auto needs. Before you decide to go to the dealership, come here first to see if they can help you out.

The people that work in this store are terrible at customer service. They don't know how to treat…read morecustomers. The parts that Napa sells now aren't the quality that they used to be and a lot of them don't even fit and have to be returned. AutoZone has lifetime warranty of parts ever go bad you get a new part for free. Napa doesn't have that and their parts are low quality not like they used to be.

Rented a couple of tools from NAPA yesterday. I would NEVER recommend renting from NAPA again. I…read morealways use my debit card, as its considered a cash transaction, so when I bring the tools back I get my money back instantly, like a cash transaction. Rent from Autozone or Oreilly Auto Parts, where you get your money back when you bring the tools back as a cash transaction. Napa does a debit when you pickup the tools and then will only let you do a credit transaction when you return the tools. This isn't an instant transaction and can take 2 to 3 days to return the money to your bank, to be fair, can be sooner, however not usually. Disappointing policy when doing business with NAPA. Will certainly reconsider next time.

I ordered a hood deflector for a 2024 Honda CRV based on the image supplied on their website. When…read moreI received the item it was totally different than what was shown online. The one online looked like it attached to the hood like the one on my truck which fastens with screws under the lip of the hood. The one I received was a thin piece of vinyl that had adhesive strips attached all the way around it. The protective film for the adhesive strips was coming off. I didn't want one that attached with adhesive strips. It will eventually lose its adhesion. After talking to a rep he sent me return instructions. That was fine but after $26.00 return shipping cost and a 15% restocking fee it was a third of what I paid for the item. I don't think this was fair because the item pictured online was totally different than the one I received. I will not buy online again from NAPA

Extremely Satisfied with the result of the job! Omar did an amazing job with the welds and quality…read moreof the pipes are amazing! Got the muffler delete on my C7 Corvette and Omar got me right!! 100% recommend for the quality and price and time of the job

I like the guys that work here. They all have character. I usually come to this location because…read morethe other locations don't have the parts I need and send me here because they do. I come here maybe once a week. I feel the store is cramped but it's no big deal. If I can get the part I need, it doesn't matter what the store looks like. The location itself isn't bad. The shopping center isn't normally too trafficky and the traffic on Ave K is usually pretty light.

I love coming to this Napa. The guys are all nice, they generally have what I need, and in fact now…read morecarry something specifically for my car. Also, it's an old school auto store, and it makes me feel a little like I'm going back in time whenever I walk through the door.