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    Park Place Lexus

    3.0 (137 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 weeks ago

    Services - Park Place Lexus

    Routine automotive maintenance

    Park Place Lexus Auto Parts & Supplies Photos

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    Reviews With Photos

    Bryant B.

    So been going to Park Place for several years. Jordan Cole Case was my service rep and he was outstanding, however he's no longer with Park Place or in another role. This will be my last visit with Park Place and I will explain below. Scheduled a service appointment for my 2013 LS460 after hearing a rumbling noise under the hood. The on-line scheduling was simple and easy, but at the conclusion of scheduling the appointment, I was prompted by a message "We are in need of cars like your vehicle, answer a few question for an instant appraisal". I answered the questions and received an appraisal of roughly $9,000 for my car in which I promptly declined. Recently was offered $12,000 by CarMax and a local dealer while considering an newer LS model. No harm...No Foul and I appreciated the simplicity in the process. Took my car in for service, met my service rep, received a loaner, and was out the door within minutes. Park Place does an awesome job at receiving your car and getting you settled or off to work. IMPORTANT: That day I received two calls about the $9,000 appraisal of my car and if I wanted to move forward with the sale. Again I promptly declined both offers The next day I received a text and e-mail with an assessment of my car, and an estimate for the repairs. (see below) Front Control Arms and Bushing Repair $7,000+ Replace Engine Mounts $3,600+ Sagging Transmission Mount $400+ Coolant Plate Leak $4,500+ Coolant Fan Motor Replacement $1,300+ (My original issue) 4 Wheel Alignment $220+ "Transmission Making Rubbing Noise" Replace Transmission $12,600 TOTAL = $31,300+ in recommended repairs for a vehicle that has always been, and continues to run in great condition. This was Park Place's attempt to convince me that my car is a piece of junk, and force consideration of their $9,000 offer. I had them replace the coolant fan and my car is back to the reliable Toyota product that it has been. This will be my last time at Park Place as I can not trust an establishment that will use these techniques on a loyal and long-time customer. I get the feeling I'm not the only victim of these tactics.

    Replaced rear differential fluid at 58,567.

    I brought my lexus rx350 in for service due to an odor smell, I got charged for $300 diagnose fee, found nothing, but recommended changing rear case differentials fluid, which cost me $700!!! However, that was already completed at the previous Lexus Service, and their national service record should have a history. They took my money, recommended to replace something that has nothing to do with the reason of the odor, did nothing, unprofessional, dishonest service location, got cheated, and messed up my car. AVOID Service adviser Valencia Salas Luis !!!! HE WILL RIP YOU OFF!

    Vasilica S.

    First time here to take my car in for a oil change! The people here treated you like you were family and were so sweet. They talked you through every step of what they were going to do to the car. They offered a complimentary car wash! They did not try to sell you anything extra that you did not want. Time was great did not take long! They have a coffee machine and some snacks as well as a play area for kids. Love this location and can't wait to come back!

    Very unhappy with my experience with Antonio as well as Bryan Black. Brought my car in to have checked out. It was never fully explained to me what was determined via the diagnostic. To clean to Axel mating/wheel hub Park Place was going to charge $900 - took to Discount directly after and they said they could do that for $20 but advised I saw my mechanic because it was a bigger issue. To give you price comparison... Lexus was going to charge me $900 vs $20 to provide generalized cleaning? To completely change axel at mechanic with new part is going to be $1100. I asked to speak with the service manager: Bryan Black who was incredibly rude and condescending. Antonio was not easily accessible by phone/text throughout the day. I just received a link to itemized issues with my car. When I told him Antonio I was unhappy with customer service it was a long list of excuses and that his shift ended at 5pm. I let him know I was heading that way at 4:30. Park Place was my first place to go but I will not return due to customer service and experience I had was both immensely stressful and frustrating! - Elisabeth Anger

    Oil on the floor of my garage from the oil plug left loose

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    Page 1 of 4

    Ask the Community - Park Place Lexus

    Review Highlights - Park Place Lexus

    Chris Brintnall is always the person I can count on to make my service experience less stressful and smooth.

    Mentioned in 9 reviews

    Read more highlights

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    Park Place Acura

    Park Place Acura

    (18 reviews)

    I phoned Park Place on Wednesday Afternoon in an absolute panic regarding service to replace our…read morebattery for our Acura MDX and spoke with Susan in the Service Department. She immediately honed in on my sense of urgency and worked us into their already fully booked schedule. She informed us upfront that we would be waiting a while, which we were completely fine with. We were fortunate that my Mom and I just had lunch and the restaurant owners were so kind as to give us a boost out of the parking lot so we could actually get to the dealership. Grateful to them for getting us going and to everyone here in the Service Department that we were able to be accommodated. Our usual service tech (John Thomas) is currently on vacation so our ticket was initiated with James Key. We have met before so he recognized us upon our arrival. He was very clear and thorough, kept us informed throughout our visit, and identified three items that needed immediate attention - the timing belt, the dead battery, and brake fluid flush. They were able to complete two of the three items (due to a parts order for the timing belt) and returned for the installation this morning. I am glad the battery died on Wednesday since we are going out of the country for two weeks starting tomorrow. Every service technician that we have encountered over the years (been customers at the original David McDavid since 2001 and have an Acura MDX of the same year) has been professional and knowledgeable. James had the shuttle driver give us a ride home, called me when the vehicle was ready, and sent a text for a Lyft ride to our house to pick us up. Door-to-door service is convenient and worry-free. I forgot to get his name, but one of the gentleman there (who recommended a portable jumpstarter which we purchased online) showed us how exactly to use it by opening the hood and demonstrating it. I appreciated that, because I know there is a potential to seriously injure yourself if not done correctly. It is my sincere hope that John, James, and the gentleman whose name I cannot recall stick around because they greet you with a smile, keep you updated on the progress of the service of your vehicle, and make you feel like Family. We will continue to bring our vehicle to Park Place Acura for our future servicing needs.

    I brought my vehicle to Park Place Acura for routine service and it was returned with new damage --…read morescratches, stains on seats, and incomplete wheel repairs. Despite escalating to the Service Director and Acura Client Relations, I've received no resolution. What began as a courtesy service turned into an ongoing issue. Disappointed in the lack of ownership and follow-up. Acura clients deserve better.

    MINI of Plano - Service waiting area

    MINI of Plano

    (120 reviews)

    Jamie Khan was my service advisor today. I arrived for a set appointment at 8:00 AM. Jamie met me…read morein the service area with a smile and welcomed me to the Sewell. My request was for a tire rotation. Jamie took my keys and checked me in. She asked if I wanted my car washed and vacuumed. She took the keys and pointed to the service waiting area. She was professional and courteous and made me feel special. Luxury car service companies place a high emphasis on punctuality, personalization, safety, and security. The service I received from Jamie met this bar. Overall, a luxury car service experience is designed to provide a comfortable, convenient, and memorable experience for the customer. From the moment the service advisor greets the customer to the time they arrive at their destination, every aspect of the service is focused on providing the highest level of customer satisfaction. I will return to Sewell for my service needs and will ask for Jamie. She is one of the best I have had the pleasure to work with!

    They refused service for my Mini, because it is over 10 years old. Unacceptable…read more It is also It is completely unacceptable that MINI USA allows its dealerships to refuse service for vehicles over 10 years old. MINIs are built to last, and many owners take pride in maintaining their cars well beyond that mark. To be turned away simply because of the age of the car -- at an authorized dealership -- shows a lack of commitment to loyal customers and the brand's community. A car's age should not disqualify it from proper service, especially when MINI promotes durability and long-term ownership. MINI USA needs to take responsibility for this policy and ensure that all MINI owners -- regardless of model year -- can count on the dealership network for support.

    Toyota of Plano

    Toyota of Plano

    (551 reviews)

    I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

    Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

    David McDavid Frisco Lincoln

    David McDavid Frisco Lincoln

    (60 reviews)

    Bought car in good faith with understanding loaner cars were available when getting car serviced…read more Tried to make appointment for regular maintenance and a recall and told it would be almost 2 months to get the service done, this is not the first time either.

    Brought my Navigator here for a few repairs and was assigned a new service person, his name is…read moreSteve Kulas. Steve saw me 4 time in one week since my wife drives a Lincoln and I had to have her car serviced for a recall in addition to the service I had done on my car. Upon driving in, you are greeted with a great attitude and as soon as you pull up, a service person will come to you to speak to your car and current situation. From that point, you either wait or opt to take a rental car while your repair is done (pending your repair and choice). I dropped off my Navigator and took a rental car, Steve Kulas kept me informed on what was happening and called as soon as my car was done. I received a text message shortly after saying I can ask questions or check for updates when I felt the need. Steve even called the next day to check on me and see how my car was doing. Steve is a great guy, I had a chance to chat with him for a bit. They are working the front lines dealing with customers every day and wearing a mask the entire time, I don't know how he manages to keep a great attitude, but he's a great guy to work with and gets the job done. I also love the fact that these guys know the car like the back of thier hand, I had a couple questions for Steve on how to disable/enable running boards and he walked through the process so easily you'd think he was part of the Navigator engineering team. The Lincoln waiting room is pretty incredible. When I had my wife's MKX repaired, I waited in one of the business room. I was able to use my laptop with their wireless and have meetings for work with no incident. The place is clean and they take care to make you feel comfortable, even during times of this horrible pandemic. I can't speak for other Lincoln dealerships, but I can honestly say the service I receive from David McDavid Lincoln in one of the main reasons my wife and both drive Lincolns.

    Park Place Lexus - autopartssupplies - Updated June 2026

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