Highly Recommend! Craig helped us save a lot of money on the repairs for my daughter's car. Though…read morewe just met he treated us like old friends or family. Very knowledgeable and great work ethic. He helped me overcome some unexpected obstacles during our repairs.

Craig did an excellent job for me on my Jaguar. Very professional, knowledgeable and friendly…read more Highly recommended

This is for all Napa stores…read more They have so-called "sales", but they jack the original price up. On a 25% off sale I ended up paying the full normal price (if not more) when all was said and done. For this store specifically, The prices were labeled wrong in the aisles and the service was also not very helpful or informed.

We prefer to use Napa Auto Parts for all of our customers automotive repairs at Fast T's!…read more The employees at all locations in the Metro area are very knowledgeable, friendly, and professional. Napa has the right quality of product, at the right price, and provide superb customer service! On behalf of Fast T's Mobile Auto Service and Roadside Assistance of West Des Moines, Iowa THANK YOU NAPA! Sincerely, Terry ( Fast T ) Martindale www.FastMobileAutoService.com

I normally don't do this but I believe this is important. Purchased a Power Brake Booster for one…read moreof my fleet truck. Mainly because they had one on hand. Their "new" booster was a rebuild or worse yet, a mis-manufactured POS. Slave bore was completely oversized, pedal went to floor. Paperwork was generically put in telling to change spring and plugger, which was there. Some Num nuts put 4 nuts, not locking on the studs which would cause the holder out, off the firewall. Really, really disappointed! Plus, I don't like the fact that you have to hold tongue out of the side of your mouth, close one eye to mount the damn things. Napa is supposed to be a "professional" auto parts store. Sow it in your employees know what they're doing- don't leave people waiting at counter when 6 people are BSing in back.

I stood at the counter for 15 minutes with no assistance. There was one cashier person and 6 people…read morein the back watching me stand there and didnt help.

I've ordered parts for my 2023 C8 several times and my experience was excellent. Their customer…read moreservice was very good. After checking no less then 10 references I decided to use their shop to work on my car's performance. References I spoke with used words like honest, knowledgeable, value, helpful, excellent communication before, during and after the work was performed. Even my Chevy dealer in Chicago knew of them. Can't make everyone happy, but my experience and references were excellent.

I'd like to share my first time order experience @ Paragon Performance's website. I mistakenly…read moreplaced an order for an oil change kit on May 4th (Sunday) thinking I would have time to DIY this oil maintenance but decided to take it in my dealer instead. To my surprise there wasn't any phone number listed on their website to call Paragon's customer service but instead a "Request a call" OR email via their website contact us page were my only 2 options. I went ahead and sent an email via their website contact us page requesting to cancel my order asap. The whole Sunday went by and no response (taking into consideration it's a weekend). Then I received a shipment confirmation @ 10:16am following day on Monday. I didn't expect them to ship out my order so quickly so I decided to reply via their email order confirmation saying I requested to cancel my order via their website Sunday night. They replied that they never received anything from me last Sunday and said they receive 100s of email from the website daily. I told them it's unfair to charge me a restocking fee and the cost of shipping it back since they didn't have a convenient phone number listed on their website to cancel my order right away and the only other option was via their contact us page that did not work for me since they didn't get my request. With all that being said, Paragon Performance insisted it was my fault and they won't issue me a full refund given I told them my inconvenience of trying to contact them right away was IMPOSSIBLE. They have no compassion of understanding where I'm coming from but rather impose their fees on me! As a first time customer, this will be my last and would want to warn future customers to be aware of their system's limitations especially when ordering over the weekend and try to cancel their order. Apparently canceling an order with them takes time and they would ship all orders right away the very next business day which gives me no time to cancel it before it ships out. Having NO phone number listed on their website and just have a call back request DOES NOT WORK. Contact us page DOES NOT WORK EITHER so WTH?!! ‍ And they want me to be liable for all their fees when I'm the one here who's inconvenienced trying to cancel my order?... THIS IS UNFAIR BUSINESS PRACTICE if you ask me and everyone should avoid ordering from them if they choose not to have a convenient phone number easily accessible. BUYERS BEWARE!!!