This is for all Napa stores…read more They have so-called "sales", but they jack the original price up. On a 25% off sale I ended up paying the full normal price (if not more) when all was said and done. For this store specifically, The prices were labeled wrong in the aisles and the service was also not very helpful or informed.

We prefer to use Napa Auto Parts for all of our customers automotive repairs at Fast T's!…read more The employees at all locations in the Metro area are very knowledgeable, friendly, and professional. Napa has the right quality of product, at the right price, and provide superb customer service! On behalf of Fast T's Mobile Auto Service and Roadside Assistance of West Des Moines, Iowa THANK YOU NAPA! Sincerely, Terry ( Fast T ) Martindale www.FastMobileAutoService.com

9 months ago, I posted this review They said they would call and help me. I had a vehicle from them…read morebefore this and out of 6 years never missed one payment. From today Monday April 21 2025 The van Still does not work. It died again last night in the middle of nowhere on me. It shows all the same lights as when we first got it. They have not helped me at all I still owe 5,100 on it as of today. I would never go here as the van was around 17,000. We have not been able to use it anytime we take it out it randomly died and does the lighting bult with all the other lights. (I do not want to hurt my credit, and they said they will give me a repo if I give it back Even though I can afford the van, but they sold me a van that I can't even drive without it dying on me. This has been a problem the whole time we have had this van from them.) This is what I Posted 9 months ago. It won't let me add pictures, but I do have them on my phone. I got a van from Carhop, since purchase I have had it in 6 different shops (of my choosing) along with 3 of their shops (I stopped going to their recommended shops). One of their shops gave it back to me with a flat tire, there was nothing wrong with the tire when it was dropped off. I have now been paying on this van for a year. I have 2 more years left to pay on it. Even after having it in the shops the better part of this year (there one shop it was there for MONTHS!) it will randomly die while I'm driving it. It is not safe to drive for my family as we have been stranded several times and paid for it to be brought to shops or our house and had to find rides back home. Call out of work, miss Dr appointments. I pride myself on my work ethic as I own my own business and am very dependable, so when I have had to reschedule do to the failure of this van it's been quite the hardship. I tried to work out with them to turn the van over to them and get another vehicle through them (taking previous made payments as a loss) but without a repossession on my record. (Trying to remain loyal as this is my 2nd vehicle with them) this was to no avail. I also tried to discuss taking the van back and just keeping the payments they received from me, and I would take it as a loss but wanted to not have a repossession (I have more than shown over the years that I have never missed a payment and was a valuable customer. I am stuck paying for a van I can't safely drive, even within town. Like most people one needs a reliable vehicle! I Would never go there again. I was forced during this time to get a second vehicle to be able to transport my family around. I am sad to say I will no longer ever go back to Car hop. They lost a customer that has been loyal to them. I have been paying $440 a month for a van you can't even drive, imagine what I would now be willing to pay for a working vehicle! Below are the lights that all pop up when it dies while driving. You have to let it set for 5-6 hours before it will start again) when it starts again there are no lights on at all. I'm very upset about this. (There weren't any lights on when I purchased it) (also having to get a 2 vehicle isn't ideal as its another car payment) I did see they commented and said to Email them I will be doing that and let you know if anything does change. So far to this date July 1 2024 The van is still not working, and we have taken it to other shops.

This place is a joke aprroved me for a car then 2 weeks later sent me a letter saying they denied…read moreit wont use them again

Typically pretty reasonable for pricing and front desk staff are super friendly…read more I was missing a couple screws from my skid plate- Little surprised that not only did they not have screws the solution was charging me $5 for a zip tie and with the 15 minutes of service I was charged over $25 for labor. And 7% sales tax?? If you can't help me- just tell me.

They were the most affordable place for the repair I needed! Didn't try to upsale or create other…read moreissues. Completed the work timely, very friendly and didn't treat me like other places do when you are a woman. Will use them for all future repairs that I can't do myself!

They quickly diagnosed the problems. Kept in touch with me. Able to solve my problems quickly. I…read morefeel their fees were fair.

Our older vehicle (1977) had engine issues while we were traveling through Des Moines. Trevor and…read morehis crew were AWESOME - thorough, professional, personal, and super communicative. Trevor and his team stayed late, went the extra mile, and even helped with parts that had to be sent out for machining. We got great service and in a timely manner. We would HIGHLY recommendJ Town Auto. Kudos, guys! And Eddie says "hi"!

Call attempt 1: Immediate rejection of my call. Call attempt…read more2: (a minute later) No answer. Left a voicemail. I did not receive a call back. Call attempt 3: (later in the day) Answered? But he would not speak. Total silence. "Hello? Can you hear me? Hello?" No answer. Silence. He hung up. Call attempt 4: Answered. What blares back at me for about 30 seconds seems to be some kind of air horn blasting into the speaker nonstop. I am astounded. I could understand being busy, but this appears to be blatant hostility. If you need towing, I really suggest that you seek out an alternative that not only wants your business, but is more respectful.

Quick response, even after a snowy weekend. Friendly, efficient and professional. Pricing is about…read moreaverage for a local tow, they emailed invoice with photos immediately.