Circled the lot a few times, made eye contact with one salesman, but he went back into the…read morebuilding. I thought he would send someone my way, but 10 minutes later I was still standing there in the hot sun, so I just left

Grace in the service department is amazing. I have had a very stressful time with a vehicle I…read morebought used from another dealership. The other dealership gave me keys that don't work, on top of other mechanical issues. Grace was understanding, apologetic even though it's not their fault, and even though it's costing me lots of money to repair, it has been one of my best experiences at a dealer's service department. I appreciate her help, and recommend using them when you want a dealer service center for your Jeep.

I am extremely disappointed in the Waukee NAPA store. I purchased an item at an out-of-state NAPA…read morestore and attempted to return it at the Waukee store 3 days later unused, packaging never opened, and with the receipt. The Waukee store would not accept the return. Why would I go to a national store like NAPA again if they will not accept returns from other chain stores.

The lady manager (Katlyn) that worked today on 06/01 at around 10:00am is EXTREMELY RUDE and…read moreracists I witnessed her telling another black man to leave the building so she could go to the back and he was shopping for items. There was another white man in the same spot and she said nothing to him , she profiled this poor black man just because of his skin and assumed he was going to steal something this is sick . I couldn't even believe my ears . She then proceeded to speak to him in a nasty tone and started recording him . I called back to ask for her name and she hung up in my face and was very rude she then didn't pick up the phone after I tried calling back . This is not a good place to shop she has the nastiest attitude I've ever seen . This company needs to do better hiring people my Goodness !!!

Bought a used Ford Expedition from Stivers that was out of warranty but inspected. We had driven…read moreit less than 100 miles when the radiator hose blew. Now, six months later and 400 miles from home, the cam phaser sensors went out and during repair it was discovered that both turbo blades were badly damaged (bent/broken blades). The damage had to have occurred prior to our ownership. Total cost: $10K plus rental car and trip back to pick it up. Stiver's sales manager said those items wouldn't have been caught on their standard vehicle inspection and we should have purchased the extended warranty. Best not to rely on their prepurchase inspection.

I agree with Wayne, John is awesome. They have always taken care of the issues with my car(s). I…read morehave purchased tires there at a very good price and free rotations which they take care of quickly. Reasonable prices, quick service and willing to stand behind what they have done. Alan does a good job as well. Would highly recommend them.

Didn't catch his name but black dude w the longer hair helped me pick out a battery and got…read morestraight to it. Installed it quick as hell and answered questions I had about other things in my car. Cold outside but he was friendly and cool.

If you need parts for your car, this is the place to buy them! They have a great supply and the…read morestaff is super friendly and eager to look up information on your car. On my recent visit, I went here because I needed a new battery. To be more specific, I just got a jump from my in-laws and was driving on a dead battery. Needless to say, I was planning to change the battery in the parking lot. The sales associate was very helpful finding which battery I wanted to buy. There are many different brands that are rated with different cold cranking amps (CCA). In case you didn't know, as the weather gets colder, it is harder for a battery to function. For example, you've probably noticed that when it's really cold, your car takes a few seconds longer to start or may not start at all! Having a battery with a higher CCA rating such as 800 CCA ensures that the battery will function when it's like ten below zero. The standard rating is 600 CCA. Given our frigid winters here in Iowa, I prefer to buy a battery with at least 800 CCA. After I chose my battery, which was around $120 that included a six year warranty, the sales associate offered to install it for me! This is a great service for individuals who are not familiar with cars. Also, the batteries themselves weight about 40 pounds so having someone lift and install them is very helpful. He grabbed the new battery and put it on a cart with all of the required tools. He wheeled the cart outside, and he changed the battery. He also recommended buying some battery terminal rings, which are green and red cloth discs that go around the terminals. These rings and the associated liquid coating that is applied to the terminals are designed to help reduce discharge. I have used them in the past and decided to use them again. Besides, they are only a couple of bucks! Lastly, the sales associate took my old battery, which will be properly disposed/recycled. Advance Auto also has some great sales every now and then. You don't need the coupons as they have them posted outside the building or along the counter. Lastly, if you are doing any of your own car work in their parking lot, the sales associates are really cool about letting you use their restroom to wash up afterwards. Also, their restroom has that orange, mechanic's soap that gets all of the oil and crud off of your hands! Overall, a great place to buy all of your car parts and accessories!

If you've been in an AutoZone this location on Douglas Ave in Urbandale is pretty typical…read more.. The one standout... A woman behind the counter who called out a quick hello and asked if I needed help finding anything as I walked in. It was fairly early on a Saturday and they weren't too busy yet. Either she was bored or just friendly. Lol Either way I appreciated it... I couldn't help but smile. This was a quick stop in for a bottle of catalytic converter cleaner fuel additive. The staff was personable. The location is clean and well organized. I found what I needed. Just a quick in and out!

On my drive cross country my car broke down and these guys helped me out Super helpful crew! This…read morewas also quite a big Auto zone. At the time the girl that was working came out tested our car and offered some good advice. she was super cool. What a great place for my car to break down.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

1st service at Willard for our second vehicle - oil change, rotation, and general inspection…read moreservices - and our experience mirrored our initial one; this a very nice, professionally run, family-owned business that provides quality services at what we believe are market prices. We will be back.

Terrible. DO NOT BRING ANY EUROPEAN CARS TO THIS SERVICE STATION. The coupon advertising a $69.99…read moreoil change is a lie. My bill was over $170 for a 4 cylinder oil change and tire rotation. I declined their offered $502 battery and $1560 for four 18" tires. Two employees had to find a service manager to attempt to explain multiple upcharges. Avoid at all costs.

I've ordered parts for my 2023 C8 several times and my experience was excellent. Their customer…read moreservice was very good. After checking no less then 10 references I decided to use their shop to work on my car's performance. References I spoke with used words like honest, knowledgeable, value, helpful, excellent communication before, during and after the work was performed. Even my Chevy dealer in Chicago knew of them. Can't make everyone happy, but my experience and references were excellent.

I'd like to share my first time order experience @ Paragon Performance's website. I mistakenly…read moreplaced an order for an oil change kit on May 4th (Sunday) thinking I would have time to DIY this oil maintenance but decided to take it in my dealer instead. To my surprise there wasn't any phone number listed on their website to call Paragon's customer service but instead a "Request a call" OR email via their website contact us page were my only 2 options. I went ahead and sent an email via their website contact us page requesting to cancel my order asap. The whole Sunday went by and no response (taking into consideration it's a weekend). Then I received a shipment confirmation @ 10:16am following day on Monday. I didn't expect them to ship out my order so quickly so I decided to reply via their email order confirmation saying I requested to cancel my order via their website Sunday night. They replied that they never received anything from me last Sunday and said they receive 100s of email from the website daily. I told them it's unfair to charge me a restocking fee and the cost of shipping it back since they didn't have a convenient phone number listed on their website to cancel my order right away and the only other option was via their contact us page that did not work for me since they didn't get my request. With all that being said, Paragon Performance insisted it was my fault and they won't issue me a full refund given I told them my inconvenience of trying to contact them right away was IMPOSSIBLE. They have no compassion of understanding where I'm coming from but rather impose their fees on me! As a first time customer, this will be my last and would want to warn future customers to be aware of their system's limitations especially when ordering over the weekend and try to cancel their order. Apparently canceling an order with them takes time and they would ship all orders right away the very next business day which gives me no time to cancel it before it ships out. Having NO phone number listed on their website and just have a call back request DOES NOT WORK. Contact us page DOES NOT WORK EITHER so WTH?!! ‍ And they want me to be liable for all their fees when I'm the one here who's inconvenienced trying to cancel my order?... THIS IS UNFAIR BUSINESS PRACTICE if you ask me and everyone should avoid ordering from them if they choose not to have a convenient phone number easily accessible. BUYERS BEWARE!!!