Called at 11am asking if they could turn rotors if brought in as late as 7pm that night and was…read moreassured they would be able to, "No problem, we can knock that out in about an hour." We drive from out of town, get there by 6:40pm and they said, "Oh no, there's no way we can do that tonight." Very disappointed in the service.

my son and i broke down comin home from lake county and i stopped it to see if the guys could help…read moreme and they called a quick mechanic to help.. my radiator blew and i wasnt goin to make it home bit 4 hrs later i was back on the road.. there are good people in the world..

Great experience! Ed did a very thorough inspection, including photos and videos. He is very…read morereasonably priced. We talked on the phone so we could ask questions as he explained things he found during the inspection. He is also a nice guy.

This place and the people are so wonderful and fast. They paid great attention to detail! We were…read moreexpecting to pay double for all that they did to get us back on the road. I highly recommend this place. If I could give them 10 stars I would. Thank you Jenn and Christina and all the terrific guys who worked so hard and fast on our 5th wheel!

I was on a road trip up to Oregon for Labor day weekend when I lost my vacuum pump in my Ford…read morecampervan . I coasted down into Willits and had the choice of NAPA or AutoZone. I'm glad I chose NAPA. These guys recognized the part I needed. And the had it in stock!! The let me borrow a wrench to take off my belt, I had the rest of the tools needed. And even let me wash up when I was done. The whole thing was less than a hour delay that could have been catastrophic to my Holliday weekend.

The counter man (Mark?) gave us fantastic service. We needed an oil filter for a motorcycle that…read morehad to be put on right away, and we had trouble getting the old one off. Mark loaned us the tools we needed to get the job done, and was super helpful. He also refused to accept a tip.

We were camping and had our car vandalized in the middle of the night. We called McCaffrey's at…read more4:30 in the morning and Steve (I think that was his name) came out right away and got our car to an auto shop in town. Steve was helpful and kind ---it was incredibly comforting to see a friendly face after what happened. He only charged us for a half hour when he could have easily charged us more considering the trouble he had finding us and coming out at that hour. I wouldn't usually say this about getting my car towed but I have to say it was a pretty pleasant experience, all considered. Thanks Steve!

About two weeks ago on a trip to see my oncologist in the city, the powers that be decided I hadn't…read morehad enough bad luck lately, and I ended up on the side of 101 standing (thank God) next to my upside down SUV with no clue of what to do next. During the next two weeks I asked everyone I could for a ride to go retrieve my belongings from my vehicle & finally found someone willing to drive me. I had to take the day off work because the tow yard is closed on the weekends and is only open during bankers hours from 8-5. I called when we started out to make sure they knew we were coming & the guy said no problem although he would charge a fee for coming to unlock the gate. I figured he might want $50 and was fine with that. When I finally arrived-and only 30 minutes after they'd closed-I called and told the guy we were there. He then told me he was eating dinner and would come open the gate for $200! I was dumbfounded and explained that I couldn't afford to pay that much & the man grumbled something else and hung up. About 10 minutes later a truck pulled up next to us and a rough looking guy growled out the window that we needed to get the f*** off his property and that we were causing his cameras to go off. When we tried to explain our situation he told us to get our sh** together and get off his property again. What happened to customer service? He wasted his time and gas to show up there anyway, would it really have hurt him to unlock the gate and allow us to grab the stuff from my vehicle? I live almost 3 hours away and now will have to try to figure out how to come back down here, again. As hard as it was the first time, I am not real optimistic about it happening a second time. With all the money that tow companies charge, I doubt it would have really hurt him to have a little compassion and try to be helpful this one time. I mean he obviously won't have a hard time figuring out some other way to squeeze the next guy who comes in after having hard times. What a jerk! I hope that someone else will call a different company and not give this man anymore business he doesn't appreciate.

Driving down to Richmond from Eureka my car died don't know why yet I called AAA and they quickly…read moresent someone from T and T towing the gentleman was named Ryan if I could give him six stars I would soon as he got on the phone with me I felt relieved knowing I was in good hands he showed up promptly and quickly we had a great conversation all the way back home I felt really bad for the guy that he had to go all the way back but it sure was a savior to me. Keep up the great work you guys Ryan you're awesome

I think that this is a scam outfit. I just called the business to request a receipt for a charge in…read moreWillits CA for a flat tire change and the woman who answered said she didn't have a man named Keith working for her, she was very rude, and would not listen to what I had to say. DO NOT CALL THIS TOW COMPANY IF YOU CAN AVOID IT!!! There is something very fishy about how they do business.

Horrible Experience with Smith Automotive Towing and Recovery…read more If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less. When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor. To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional.

These guys are fantastic. The moment Brian arrived to retrieve and tow my Harley he introduced…read morehimself very professional and asked if everyone was OK. He very clearly informed me of what was going to be done and what I should do going forward with the tow as well as great advice on how to deal with my insurance. You can tell he cares about his job and how he represents his company. If I have any issues or needs this guy I'd call any day I highly recommend. He also explained how to properly tie down a bike while towing for a safe transport as well as not to harm the bike more in the process. Very very insightful. Thank you again Brian 100% satisfied customer

I needed an emergency oil change prior to a road trip and Adam's tire got me in and out in a jiffy…read more Kind service staff, good quality work, and fair prices. I will definitely be back.

Brought a car in before purchasing to get an inspection and verify the head gasket and timing belt…read morewere good. Was told all clear-that night the car overheated. Brought in NEXT DAY at 8am-didnt look at it til after 130pm.... 24 hrs later-new thermostat installed, uninstalled,...final verdict-it WAS the head gasket. $700 of work AFTER being told-BY THEM-that engine was good. Staff very unprofessional-they were using their phones to Google what to do. Don't waste your money here.

After 3 of the worst experiences with zero communication from AAA ever within a 30 hour period,…read moreWillits Tire Auto RV and Truck Center completed not only their portion of a two part tow of me and my car out of Covelo, but also after a 4th failure of communication with AAA, the 2nd and longest part, a tow back down to the Bay Area. Thank you Reese and Zac for going above and beyond to get me home safely when AAA did not. Thank you for all you do!! I am truly grateful!

Reese helped me to resolve a situation with a rental car company and came up with with the best…read moresolution to have my disabled rental car towed, then dropping off the new car to me on his way back to his shop. The driver was courteous and had a long day! I would recommend these guys!