I was on a road trip up to Oregon for Labor day weekend when I lost my vacuum pump in my Ford…read morecampervan . I coasted down into Willits and had the choice of NAPA or AutoZone. I'm glad I chose NAPA. These guys recognized the part I needed. And the had it in stock!! The let me borrow a wrench to take off my belt, I had the rest of the tools needed. And even let me wash up when I was done. The whole thing was less than a hour delay that could have been catastrophic to my Holliday weekend.

The counter man (Mark?) gave us fantastic service. We needed an oil filter for a motorcycle that…read morehad to be put on right away, and we had trouble getting the old one off. Mark loaned us the tools we needed to get the job done, and was super helpful. He also refused to accept a tip.

Napa Auto Parts is a franchised chain that offers quality auto parts for a very decent price. They…read morenow also give AAA members a very large discount. They always seem to be more helpful than other chain auto parts shops. Usually not too crowded and the staff is very friendly and efficient. What more can you ask for?

Unpretentious facade, knowledgeable staff, friendly small-town service, more affordable prices (on…read morecomparable products to Reilly's across the street,) and locally owned. Can't beat that!

About two weeks ago on a trip to see my oncologist in the city, the powers that be decided I hadn't…read morehad enough bad luck lately, and I ended up on the side of 101 standing (thank God) next to my upside down SUV with no clue of what to do next. During the next two weeks I asked everyone I could for a ride to go retrieve my belongings from my vehicle & finally found someone willing to drive me. I had to take the day off work because the tow yard is closed on the weekends and is only open during bankers hours from 8-5. I called when we started out to make sure they knew we were coming & the guy said no problem although he would charge a fee for coming to unlock the gate. I figured he might want $50 and was fine with that. When I finally arrived-and only 30 minutes after they'd closed-I called and told the guy we were there. He then told me he was eating dinner and would come open the gate for $200! I was dumbfounded and explained that I couldn't afford to pay that much & the man grumbled something else and hung up. About 10 minutes later a truck pulled up next to us and a rough looking guy growled out the window that we needed to get the f*** off his property and that we were causing his cameras to go off. When we tried to explain our situation he told us to get our sh** together and get off his property again. What happened to customer service? He wasted his time and gas to show up there anyway, would it really have hurt him to unlock the gate and allow us to grab the stuff from my vehicle? I live almost 3 hours away and now will have to try to figure out how to come back down here, again. As hard as it was the first time, I am not real optimistic about it happening a second time. With all the money that tow companies charge, I doubt it would have really hurt him to have a little compassion and try to be helpful this one time. I mean he obviously won't have a hard time figuring out some other way to squeeze the next guy who comes in after having hard times. What a jerk! I hope that someone else will call a different company and not give this man anymore business he doesn't appreciate.

I had the best experience with the guys at McCaffrey's- I have never been treated with such…read morekindness and decency and compassion in any business but especially anything to do with cars and towing/storage... i know how towing and storage works and what they can do after 3 days with a lien and they didn't do that to me....I can't stop thinking how grateful I am to them for how amazing they were to be willing to help me and work with me and getting me back into my car! I am so touched because they went above and beyond for me and deserve a huge thank you!!!!!

Driving down to Richmond from Eureka my car died don't know why yet I called AAA and they quickly…read moresent someone from T and T towing the gentleman was named Ryan if I could give him six stars I would soon as he got on the phone with me I felt relieved knowing I was in good hands he showed up promptly and quickly we had a great conversation all the way back home I felt really bad for the guy that he had to go all the way back but it sure was a savior to me. Keep up the great work you guys Ryan you're awesome

I think that this is a scam outfit. I just called the business to request a receipt for a charge in…read moreWillits CA for a flat tire change and the woman who answered said she didn't have a man named Keith working for her, she was very rude, and would not listen to what I had to say. DO NOT CALL THIS TOW COMPANY IF YOU CAN AVOID IT!!! There is something very fishy about how they do business.

Horrible Experience with Smith Automotive Towing and Recovery…read more If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less. When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor. To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional.

These guys are fantastic. The moment Brian arrived to retrieve and tow my Harley he introduced…read morehimself very professional and asked if everyone was OK. He very clearly informed me of what was going to be done and what I should do going forward with the tow as well as great advice on how to deal with my insurance. You can tell he cares about his job and how he represents his company. If I have any issues or needs this guy I'd call any day I highly recommend. He also explained how to properly tie down a bike while towing for a safe transport as well as not to harm the bike more in the process. Very very insightful. Thank you again Brian 100% satisfied customer

Brought a car in before purchasing to get an inspection and verify the head gasket and timing belt…read morewere good. Was told all clear-that night the car overheated. Brought in NEXT DAY at 8am-didnt look at it til after 130pm.... 24 hrs later-new thermostat installed, uninstalled,...final verdict-it WAS the head gasket. $700 of work AFTER being told-BY THEM-that engine was good. Staff very unprofessional-they were using their phones to Google what to do. Don't waste your money here.

There are a number of mechanic/car shops in the town of Willits. I've been to them all, at least…read moretwice. And Adam's takes the first place prize for the best in town. The mans name that is on the marquee is an honest man. A soft spoken helpful respectful guy. Trustworthy people here at Adam's. Adam/s went above and beyond unlike any other shop has. If they said they'd do it? They did it and did it right. You can NOT go anywhere else if you are in need of a car fixing. Adam's tire IS the best shop in TOWN. MAYBE the county!!! MAYBE THE STATE!!!

After 3 of the worst experiences with zero communication from AAA ever within a 30 hour period,…read moreWillits Tire Auto RV and Truck Center completed not only their portion of a two part tow of me and my car out of Covelo, but also after a 4th failure of communication with AAA, the 2nd and longest part, a tow back down to the Bay Area. Thank you Reese and Zac for going above and beyond to get me home safely when AAA did not. Thank you for all you do!! I am truly grateful!

Reese helped me to resolve a situation with a rental car company and came up with with the best…read moresolution to have my disabled rental car towed, then dropping off the new car to me on his way back to his shop. The driver was courteous and had a long day! I would recommend these guys!