Ace Rent A Car are complete con artists, and dealing with them was one of the most frustrating and…read moreunprofessional experiences I've ever had with a company. If you value your time, money, and sanity, do not do business with them. I even paid for my reservation two days in advance because I wanted the process to be smooth and stress-free. That was honestly my biggest mistake. Paying early didn't make things easier, it just made it easier for them to take my money and start creating problems. To begin with, the amount they charged me was higher than the price advertised online, which should have been my first red flag. Then the real nightmare started. After making the reservation, they asked me to send my insurance policy, which I did. The next day, at 6:30 PM, they suddenly contacted me saying that my rental policy needed to be verified. At that hour, most offices are already closed, yet they waited until the end of the day to bring this up. Still trying to cooperate, I spent over an hour on the phone with my insurance company trying to get the exact document they were requesting. After finally getting the rental policy, I immediately sent it to them that same evening. You would think that would resolve the issue. Instead, the next morning, less than an hour before I was supposed to pick up the car, they suddenly changed the requirements AGAIN, now saying I needed collision protection coverage, which is an entirely different document. At that point it became obvious what was happening: they just keep moving the goalpost so the process never actually gets resolved. When I told them to cancel the reservation since they clearly couldn't process the rental properly, their response was unbelievable. Instead of apologizing or trying to fix the situation, they told me I would have to pay a 15% cancellation fee for canceling within 24 hours, even though I had spent the entire previous evening jumping through hoops to provide the documents they requested. So not only do they overcharge you, waste your time, and create unnecessary obstacles, but they also try to penalize you for their own incompetence. And when I asked to speak to a manager? I was told there was no manager available because it was "too early" and no manager had come in yet. Imagine running a business where there is no manager available to handle serious customer issues. This company operates in a way that feels extremely deceptive and dishonest. Instead of helping customers, they create problem after problem and then try to trap you with cancellation fees. Do yourself a favor and stay far away from Ace Rent A Car. There are plenty of legitimate rental companies out there that won't treat customers like this.

Hands down best car rental experience I've ever had. We were flying from SFO to Fort Myers, and…read morewere planning on picking up a rental that evening when we landed. Our flight was delayed but Julio mentioned he saw the reservation and that he would be at the office waiting for us to pick up the car. Incredible customer service. He was understanding, honest, and helpful with everything. Next time we're in Naples, Ace has our business.

Terrible experience. I had a 9:00 AM reservation and arrived at 8:45 AM but didn't receive a car…read moreuntil 10:45 AM, even though customers who arrived after me were served first. The vehicle I finally received was filthy, dented, scratched, smelled bad, and had nearly 50,000 miles. I returned the car a day early because I was so disappointed, but they refused to refund the unused day. When I dropped it off, the attendant even told me "we upgraded you." If that was the upgrade, I can only imagine what the regular cars look like. Very poor service and extremely disappointing experience.

They tried to pull a fast one on me. Rented a medium sized car(Corolla, Malibu, Altima etc) and…read morethey pulled up with a match box Mitsubishi car that was smaller than a golf cart soaking wet. Stay away from this location. Had to cancel my reservation, will be filling a complaint with BBB

Budget Car Rental is a scam. I rent cars in the US very often, usually with Thrifty or Alamo. I've…read morealso used Budget before and never had major issues, but this last experience was outright dishonest. I rented a car for one day and purchased full coverage for peace of mind. The prepaid total was $92 and it clearly showed that everything was included. When I picked up the car at Miami Airport, I specifically asked if anything else needed to be paid and whether everything was okay. I was assured it was all set. I was in a rush, and the agent at the counter clearly noticed that. He handed me multiple pages to sign. I did check what I could, but I didn't have time to review every single sheet in detail. When I returned the car the next day, Budget charged me an additional $101. Only after that I found out they had added extra services without my clear consent: extra gas service option, supplemental liability insurance, extended roadside assistance, etc. I contacted customer support. They offered sympathy, but refused to refund anything and told me it was "company policy." So the only thing I can do now is warn others: don't use Budget. Choose a company that is transparent and takes responsibility instead of adding paid options without proper disclosure.

Smooth process. Employees are great and they know how to be efficient and quick. My rental…read moreexperience was great and way better than the airport. Cuts there time well over half!

I reserved a 5 passenger vehicle 3 weeks in advance. When I arrived to pick it up they only had a 3…read morepassenger convertible available. They told me they were busy and "higher ups" decide how to allocate cars. i noticed in their reviews that this is not an isolated issue. The owner responds to poor reviews by directing you to a website to provide more information to someone who can assist. Really?? If the owner can't assist who can???

I rented a car for a week in Warrington, PA from Aug 10 to Aug 18. When I picked it up, the drivers…read moreside outside mirror had no cover - all wires were exposed. They never offered to make it right. When I had to return the car at the airport, they charged me $300 on top of the original $304.00 - the man at the airport was shocked at what they charged me. Terrible!

Excellent experience. Rented an SUV yesterday from them. Top Notch service. Polite, timely, clean…read morecar, in and out in less than 5 minutes. I note some other reviewers apparently had some issues, but maybe that was the past before the current team/management was at the helm (or maybe competitor companies are doing some of those reviews - jk lol!). This is now my go-to rental choice on the Island!

Don't use this company!, completely unreliable!!!! Rented a mini van specifically for a trip with…read moregrandchildren 3 weeks before trip. Received a call 6 hours before pick up time, sorry we don't have any mini vans or larger SUV, we overbooked and have 5 other people who won't get a mini vans either.... employee who called was very indifferent and pretty much oh well!! BEWARE definitely ruined trip!

This was one of the best weekends we've had since moving to Florida!! We wanted to try the…read moreSlingshots before we purchased & we're definitely purchasing now. Communication with the owner was great! If you want to have the most fun you'll ever have, make sure to rent a a Slingshot from here.

This was a wonderful experience spending a cool, windy day with my husband driving from Naples to…read moreFt. Myers Beach and Sanibel in a fancy sports car. Would recommend to anyone with a sense of adventure!