I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's was the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better! read more

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help me, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022. read more

Update: 6 months after buying my Certified Pre-Owned Hyundai Tucson from Napleton's Valley Hyundai (see my previous review of the purchase process), I went back for an oil change. I left with a list of $1820 worth of "recommended maintenance." Again, this was just SIX MONTHS after buying a CPO vehicle from them. Napleton's recommendations included fuel induction service ($369), brake fluid ($202), front brake pads and rotors ($812), rear brake pads and resurface rotors ($380), and four wheel alignment ($160). The question is, how in the hell could this car have been sold as "Certified Pre-Owned" if it needed all of this maintenance? Either the dealer missed a bunch of stuff when they did the CPO inspection - or they are just trying to suck as much "recommended maintenance" out of me as possible. Either way, hard to give them a positive review. I only went to the dealer for the oil change because I paid for a year's worth of oil changes when I bought the car. For anything else, I will take the car to Becker in Naperville or Reber & Foley in St. Charles for maintenance from a mechanic I can trust. read more

I will never buy another Hyundai again. I took my 2017 Santa Fe Sport to Napleton's multiple times over the course of 2 years to get the engine burn issue addressed. Each time required multiple back-forths and testing only to be told on the final testing that the issue was magically fixed despite this being a known issue for this model of Hyundai cars that can only be fixed by an engine replacement. Well, on Thanksgiving day (literally) while driving across the state my engine bricked due to said oil issue. Of course when the issue was first raised my car was at 80K miles and within warranty. When the car died it was at 110K and outside of warranty. Shameful. Hyundai and Napleton's lost a customer forever and earned some serious negative word of mouth to all who are listening! read more

Horrible experience purchased a used vehicle which you know isn't going to be perfect however we took it in for an oil change and in the video it clearly shows that the radiator fluid is empty but the paperwork indicates that fluids topped off and there was nothing else wrong with it. We drive it for a few days and it's overheating. We take it back and now all kinds of issues. Which they never disclosed other than a brake issue - now it's gonna cost us over $2000 to fix it and I've only made one car payment. I would not recommend this place ever to anyone. read more

If 0 was an option I would give that. Drove 2 hours only to find out the car we were going to purchase, was being sold and actually unavailable when were told it would be. Upon arrival we were told could stick around to see if the family that was buying the car would be approved for financing and if they weren't we would have first rights of approval; Sorry hard pass on that suggestion, I wasn't about to sit there and waste anymore of my time with this dealership. read more

If I could give it a 0 I would. Since owning my vehicle (2022) everything about this place sucks. An employee aggressively got in my face to argue with me. As of late - I made an appt for service and when I get there then can't see my car til the next day... and of course don't have a loaner . But I can "come back next week" as orange shit is leaking from my car . Pure shit show. read more

I've been a customer at Napleton Hyundai for years, but this experience ended that relationship. I arrived at 7:26 AM for a 7:30 drop-off and still ended up waiting while employees stood around instead of helping customers. I had a prepaid service, so this should have been straightforward. When they went to book me a Lyft, that's when I was told--for the first time--that there is a strict $30 limit. The one-way ride to my home (3.1 miles) was quoted at $18, and I was told they couldn't bring me back to pick up my car because it would exceed the limit. I asked them to confirm that this meant they were refusing over roughly $6, and the answer was essentially yes. The only alternative offered was to wait around for about two hours. What made this worse was the complete lack of engagement from management. A manager sitting nearby never acknowledged the situation or attempted to help--instead, he remained seated, opening and eating a snack cake while this was happening. I called the dealership to escalate. The receptionist was polite and said another manager would call me back shortly. That never happened. I left with my car and now have prepaid service tied to a dealership I don't want to return to. This isn't the first time I've experienced poor customer care here, but it will be the last. Losing a long-term customer--and a definite upcoming new car purchase--over roughly $6 reflects very poorly on how customers are treated. I won't be back. read more

wish i could put 0 because they are 0 help, take forever and act clueless don't get a car here

I bought a 2013 Jaguar XF from this dealership in March 2024. About a week later I started smelling coolant. I was told I had to wait for the warranty to kick in after 30 days. A hose was replaced. Today's date is 6/3/2026 & after over $6,000 spent recently plus they had my car for 3 weeks & I'm still leaking antifreeze. I was told after I took it back that it would be another $5K to fix it. They're also in collusion with Cars.com My original post was on Napleton Hyundai's website but it was cut down to 1 sentence after 1 day. Buyers you've been warned!! read more

Terrible experience! Run!! Save yourself a week or two of time and energy & go elsewhere. Lies all around from top management to bottom, & to the service dept. I got my car at Elgin Hyundai a completely different experience. read more

Today I came in and searched to trade my car and buy a new car and I was met with Dion and he helped me out so much. This place was quick and easy and I highly recommend anybody looking to trade in in a car and get a new car or used car !!!!come here!!!!! he will make the deal happen read more

Napleton's Valley Hyundai - The salesmen that helped me out to buy my car use this guy !!!! - Car Dealers Near Me - Aurora, Illinois

This review is regarding service only, which I cannot recommend. Their online service scheduler consistently over books. I have scheduled basic service (oil change and tire rotation) three times in the past 18 months. The first appointment was a late afternoon appointment, and when I arrived they said they were running way behind and wouldn't be able to complete my service that day. Next appointment was a morning appointment. When arrived, they said they were behind schedule and the wait would be 3 hours. It was all of that and more. Next appointment was also a morning appointment and the wait was also more than 3 hours. How can you be that far behind at 9:30 in the morning? At Valley Honda right next door, appointments aren't even required and basic service is always completed in less than 90 minutes, no matter what time I pull in. read more

Bought a vehicle from these guys a year ago. It developed a problem (covered under warranty), and went into the shop 4 times in 2 months. They were unable to fix the issue, and didn't really care to fix it either. Combination of incompetence and unprofessionalism. read more

I can't believe this place only has a few stars rating, we've always been greeted and treated nicely and taken care of. We own a 2017 Hyundai SantaFe and take it here for regular maintenance. The dealership is about 15-20 minutes out of our way, but we make the drive because it's a painless process. Highly recommend you give them a shot! read more

Napleton's Valley Hyundai - Mr. Arturo Alcala, respective and helpful gentleman in service department - Car Dealers Near Me - Aurora, Illinois

We bought a 2025 Hyundai Tuscon one week ago and paid cash . I noticed a small crack in the wind shield and brought the car into the service department. Service department told me to speak to the sales representative who sold us the car which I did and he said he asked his manager if they could fix it for us . The manager apparently said no ! I know that the small crack must have occurred when we brought the car home we were not blaming the dealership however, since we had the car less than a week I think they could have fixed it for us. Also, this was the fifth car we bought from them . Very disappointing... read more

Terrible Service - Negligence & Zero Accountability I had an oil change and check-up at this dealership right before Christmas. Fast forward three months, and my oil light suddenly comes on. Given that my engine was recently replaced, I take this warning seriously. When I checked, I had no oil at all--so I added a quart, only for it to immediately leak out. Concerned, I took my car to a mechanic to inspect the underbody, only to find that the drain plug had completely fallen out. Since this dealership was the last place that serviced my car, I called them expecting a resolution. Instead, I was met with gaslighting from the service manager, Tom, and their receptionist. They claimed in their 35 years of experience, they had never seen a drain plug fall out after three months. Really? So, a ghost must've loosened it? For reference, my car has an underbody cover, meaning it's not something that could be easily tampered with. Tom tried to argue that if it were loose, I would've seen leaks within a month--this is completely false. Just because something usually happens within a certain timeframe doesn't mean it can't happen later, especially if it was only barely tightened. To make matters worse, they refused to tow my car to inspect the damage. Instead, they insisted that I somehow get it to the dealership myself--knowing full well that driving a car with no oil could destroy my engine. If they truly cared about fixing their mistake, they would've taken responsibility, towed my vehicle, and properly inspected it. Bottom line: DO NOT take your car here. They will break your vehicle and refuse to own up to it. If something goes wrong, they will deny any fault rather than make it right. Save yourself the headache--go somewhere that values integrity and customer service. read more

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Came in for a simple oil change. Took 3 1/2 hours. These places want you not to go to the quick oil change places but then treat you like this!!!! Crazy!!! read more

This is the second time I have been to this dealership for an oil change as the the car is new and this is complimentary. Needless to say this will be the last time I come here. I would rather pay for the work than have to wait well over 2 hours for an oil change when I made an appointment. They really need to work on the customer service end at this dealership. They are polite and nice but no one should have to wait more than 2 hours for a car to get an oil change. read more

The service department continues to disappoint. I have been a Hyundai customer since 2013 and I have never left here with a feeling of average or satisfactory work. I called last week to schedule a recall repair. I was told on the phone that they would ensure my parts are here. When I arrived for my appointment, I was told that the parts are not here and that they needed to order them. They also told me that they had call offs and sick people and they would not be able to service me until the end of the day. Why didn't they call their customers to cancel or reschedule appointments? I understand people get sick. But also telling me on the phone that my parts would be here and they are not even here is frustrating as well. I do not want to re-purchase another Hyundai with the way they cannot handle their Customer Service. read more

Hyundai makes great vehicles, but this dealership does not live up to the brand. Our experience started off poorly with a high-pressure sales process focused on pushing unnecessary add-ons -- extended warranties, LoJack, and other extras we didn't need or ask for. Unfortunately, the service department was no better. We were offered four free oil changes, but each visit was incredibly frustrating. Even with appointments, we routinely waited three to four hours for a basic oil change. When I politely asked why it was taking so long, Andrew C., the service manager, responded in a rude and dismissive way, which only added to the frustration. This dealership clearly does not value your time or your business. I'd recommend taking your car -- and your money, anywhere else. read more

This is the third time we made a repair appointment at Napleton's Hyundai and sat there for hours with no service. My appointment was at 11:45 to look at a tire that was losing air as my message kept saying low air pressure. It was a very simple repair. It is now 4:30 PM and I just got home! I sat there for over 4 hours to get service! It is totally unacceptable. I will never bring my car for service to this dealership again and I recommend that no one else either! read more

Please avoid working with this dealer at all costs, and don't ever buy the extended warranty offer by any Hyundai dealer. We purchased our vehicle brand new from Hyundai with an extended warranty. We brought our vehicle in to have work completed, and found out that the work would be covered but it would need to be completed at the dealership that sold us the warranty. In order for us to take the car to the other dealership Napleton is still charging us the $200 inspection fee. What a SCAM. We worked directly with Tom Hagan the Assistant Service Manager who was not helpful and unprofessional. Please stay away from this dealership. They are predatory, and out to get whatever money they from you! read more

Wouldn't negotiate on price. Kept me waiting even after we said we were going forward with the purchase. Left dealership and didn't return. read more

Never ever again. When you drop your car off, make sure you stay there and expect to stay the entire day. If not, your car goes into limbo and cannot get a hold of ANYONE at the shop. I had a 7:30 appointment, they didn't start on my car till 4 pm! Apparently that appt is only to drop off your car! Service advisor sends a text saying text here if you have any questions. Problem is they never respond!!! I had to call sales and talk to the Sales Manager and he said he will go and have the Service Manager call me. Never received a call. I don't know why the even bother with phones cuz they sure don't answer them. I will never go to a Napleton store to buy or service my car ever again. YOU HAVE BEEN WARNED!! read more

Pressured into LoJack even though I refused. They said there was nothing they could do. Educate yourself and don't make the same mistake I did of accepting unnecessary add-ons. read more

Called my husband to say there was a corporate client interested in buying our car. We were very skeptical that it was a sales tactic. My husband said he could bring the car for them to look at but didn't want to waste his precious weekend time there. 40 min after they arrived I called to ask what was taking so long and he said "well they have my keys". Yup. It was all a lie. Demanded keys back and they magically produced a car to "trade for" and asked what my husband wanted to pay. He said "I don't want to pay anything. You called me. I love my car." The guy said "well let me just give you my card..." and my husband laughed and said no, you called me. You wasted my time. I don't want your card. All a game to get him in the dealer to waste time and try to sell us a new car. Don't deal with these guys. They are playing EVERY trick in the book and it's gross, manipulative, and shady. read more

Cody came thru for me with the vehicle I wanted. good guy, good business. Cody came thru for me with the vehicle I wanted. good guy, good business. read more

The worst costumer service my husband and I have ever received. Very unwilling to work with us and the finance department seemed combative. All the staff we dealt with were rude. They didn't seem to take us serious when we found a car we wanted. Everything was difficult with the car buying process at this dealership from start to finish. They were unprofessional and profiled my husband and I. I will never recommend this place to buy a car. read more

Beware of Hyundai engines. It has an oil "disappearing" problem. I use the most expensive synthetic oil that was recommended. I cannot say it's an oil leak. I went to the Hyundai service multiple times for oil diagnostics and they could not find the cause. At first they told me it was an oil pan problem and was charged for the service. They kept the car and had UV dye to check engine oil but it was not leaking. BUT it was "disappearing" before the regular 3 months was up. At one time, it was a month and a half. I checked the oil and it was gone. The dashboard light came on that prompted me to check the oil. Hyundai Service was the one who serviced the oil change. Problem with the performance: (1) Wait was the whole day for just an oil change. (2) I could tell when an amateur tech was working on the car because the car made noise. The dealer's tech utilize inexperienced technicians but charge more than other mechanics. (3) Engine has been recalled in other country like Canada. They refused to do so for my car. They want me to pay for the cost and offering extended warranties. Fed up with the constant oil drain problem. In addition to these problems, my insurance premium costs are high because of the engine issue???? read more

This is specific to the service department. Back story, I have a 2023 vehicle that I bought at a different dealership. The code came on for the engine coolant system. In a panic because I needed a vehicle for a commitment, I went to the closest Hyundai to my house, Napleton Hyundai in Naperville. Mike M squeezed me into the schedule the next morning. Unfortunately the part was backordered for 3 weeks. They gave me a beautiful loaner. Loaners cannot leave the state and I needed to travel for a quick 2 days. They sent me to the local Hertz rental and they put me in a terrible car (that's another review to come.) Rebekah W. was amazing in helping me deal with returning the rental, putting me back in the loaner and on my way. That is AMAZING CUSTOMER SERVICE. Thank you so much for making my day so much less stressful read more

UPDATE 11/23/24: WAS SOLD A LEMON! Car that was "inspected" and sold had a bad engine! When Valley called to tell us the news we were Livid beyond words! This could have caused a dangerous situation for my teen daughter who is the one driving the vehicle! How can you sell a vehicle and come to find out it needs an entire new engine? Drove 1.5hrs from home to be sitting here as we speak to figure something out. We been waiting for 2 hours! You were to think the MAJOR inconvenience Valley Hyundai has caused, money/time lost, etc we would be better attended to or atleast have a manager come out to speak to us directly regarding the situation. I have already started the process of filing a complaint with the Attorney General's office, Better Business Bureau (BBB), and have reached out to the Federal Trade Commission. I refuse to have anyone go through the same thing just to make a sale. My childs safety was at risk due to negligence of this dealership. BUYERS BEWARE! So what I thought was a great experience was totally wrong! First of all I have to say regardless our sales rep Ryan has been great BUT...We basically got sold a lemon! We were so happy we THOUGHT found a great car for our daughter but turned out to be a headache! Bought the car from Valley Hyundai. Car had a clean carfax was running good when we test drove etc. We brought the car home and couple days (3) later "check engine light came on" and car would not turn on. Mind you we live 1.5 hours away. Called valley Hyundai and had them tow the car back to them since it was less than a week since car was purchased. They stated that they could not find anything and did a "full inspection". Drove an hour and a half back to get the car. The car was fine for the drive home. Couple days later check engine light, oil warning and another warning light came on. Called the dealership and explained to them the situation once again. When we checked the car's oil there was absolutely none! Complete bone dry! That can cause major damage to the vehicle. If you state you do a full inspection on a vehicle how can you miss something like checking oil levels!?! I was advised to drive the car back to the dealership. Mind you we live 1.5 hours away and they want me to drive the car back in the state its in risking our safety? We had to purchase oil from our own pockets since it was nothing in there. I have drove this car more back and fourth to the dealership than it has been used. I trusted Valley Hyundai when purchasing a car for my daughter. But the car was purchased is unsafe especially for a teen. The fact that they neglected to do their due diligence of something so simple as checking for oil is concerning. Now the lemon of a car is back at Hyundai this time having our dash cams on at all time to be assured this vehicle is actually being assessed and looked at and safe to drive for our daughter. After this experience I would not recommend this place. The sales associate Ryan is great and completely understands and felt bad we are going threw this. But I want to warn other when purchasing a vehicle here. It has really put a great experience into a horrible experience never having to go threw this in my life. read more

The service was great, management went above to get me into an new car. The salesman Daniel was wonderful. Thank you for your service.

When a dealer has the sticker price on a car, which is what the consumer is looking at to purchase, it's disappointing that this dealership wants to take that price and add an additional 10% minimum to that price as a starting point! That's complete deceptive practices in my opinion. Went to purchase car today - car price was 25840 asked to pay 25k and then we knew the additional cost of titles and fees and it came as a shock when manager came out to advise us that his starting point was an additional 10% from the sticker price !! Seriously! You want to add 2584$ additional just to start ! Then you should have that as price of car! We were even going to pay cash and this was still the case! Unreal to me how this location is taking advantage of its customers and the shortage of car options . Very disappointing to say the least ! Our salesperson was very helpful only reason for one star read more

I dropped in to test drive an EV for myself and brought my husband along as he loves EVs. We were approached quickly by a sales person- who was very friendly and knowledgeable. We were very clear that I was the one looking to test drive, I was the one looking to lease a vehicle. Yet for the remainder of our time post-test drive in the office- from the sales person to the finance manager to the floor manager, they only wanted to shake my husbands hand. This left me leaving the dealership not only feeling incredibly frustrated, but undervalued as a potential customer. I am happy to say I have found a dealership that shows me the respect and values me for me, not the man (or other people) I bring in. Women can do stuff too- just because there's a man tagging along or ANYONE for that matter, shouldn't change the interaction or focus of the dealership. I will not be returning and will be telling people to avoid this place when looking for cars in the future. read more

They lured me in by providing me with false information about the availability of the vehicle I was interested in. They put up quite a performance, telling me that the car was sold not too long ago. I could tell that the sales rep was making up the story as he went. Complete waste of my time. I do not recommend these deceiving business practices to anyone interested in buying a car. read more

I don't do reviews,so this is big! Isaac and Sean perfect! They had a 2013 ford focus with 53000 miles. I'm a ford tech since 1997. Focus is my wheelhouse. Knowing that a focus is always traded in for transmission clutch problems. I did my research, it was a local car, original owner went all out with options, napleton put new tires on. Car was to be going to wholesale within next week due to time on lot. Well...the car looked good, some minor parking lot wounds...no biggie. Trans felt good on toadtest from my test experience...Iwas transparent with Sean on everything....good price, bought the car..yes after hot drive,yes the clutch h started to show itself...I'm sure they knew...we'll, long story short....as a ford technician it cost me $900 and 3 hours of my off time to pull the transaction replace the clutch unit...as far as I'm concerned....you are not going to find a 12yr old vehicle with 53000 miles for what I paid for it....I found the unicorn in the forest...perfect car!!! Again, Isaac and Sean were perfect and professional all the way...plus we have a hyundai Tucson that this dealer has recently replaced an engine in under warranty....I have no issues with this dealer at all!!! 10star rating is not enough for this dealer and it's associates read more

Jordan a good guy and gave us a full tank of gas. Experience was comfortable, even on a busy day. Much appreciated!

Excellent Very professional staff, whom gave me the facts and comparison that I needed. I felt comfortable, in their new renovated setting area. I was confident I could make a informed non pressure decision. The staff took pride in, not just the sale of the vehicle. I had an amazing experience with, service after the purchase of the vehicle. read more

The delivery of the car was very poor. The car was pulled up in front in the dark and cold and I was not able to inspect the car. The following day I noticed the interior windows had not been cleaned. When you spend $35k for a car, I expect a little better delivery of the new car. I have bought many cars at Valley Honda down the street, you should see how they do it right! read more