Fool me once, shame on them...Fool me several times, I guess I'm the fool! So I went back recently to get my hair dyed and braided into a simple, protective style. My stylist Lexie was a sweetheart, probably one of the friendlier stylists I've met at this salon. And so it pains me to have to complain about the service I received during this last visit but here it goes. Lexie did a fair job dying my hair. She seemed unsure about whether or not she was doing it right and kept consulting Rhonda, which I can respect. The result was a slightly two-toned version of the color I actually wanted. Not terrible but not great either. She insisted on trimming my hair for $20, which later I found out I got charged $30 for, and she blew out my hair to prepare it for a braiding. The braider insisted that I get it hot combed as well, which piled on the cost. And then re-pressed it because Lexie didn't get it straight enough. The woman who braided my hair wasn't very professional. As she braided, she cursed and laughed with someone behind us. I don't mind banter but I don't wish to hear all kinds of "niggas" and "bitch please" as I'm receiving a service. I wouldn't expect this at a bank, so why is it okay at a hair salon? But I digress... When she was done, the result was completely different than what I wanted. In fact, it was a terrible remix of it! She explained that my hair length wouldn't allow the style I wanted to happen...I only wish she would have discussed this with me before proceeding to braid. Instead, she did it and didn't even ask me if I liked it or apologize for it not being what I wanted. She left and did someone else's hair. But not without sitting me under a dryer to have my edges laid. Afterwards Lexie gave me the bill and asked me if I was told about the price upgrade since the style is different than what I wanted. I said no. She waived the $15 extra since it wasn't discussed. But I still left unhappy because what should have been about $130 ended up being $180. And a tip is expected, so I gave a $20 tip. All of this for a 5 hour service that should have only lasted 2 hours at most. Five hours because I, as many here have stated, played musical chairs or waited under a dryer while other patrons were getting serviced even though i made an appointment. And you know? After three days, the braid style began to unravel! Even though I wrapped it before sleeping at night and didn't fuss with it, it looked like I had gotten into a fight. I had to take it out and I ended up going to Adom to get it braided (see my review for Adom). In short, I will never go back to Nappy or Not. For two years I've experienced poor service. Either the stylists don't show up on time, don't honor their appointments, or don't uphold a standard of respect in front of customers, don't get the style right but want to upsell you with things like conditioning or trimming, charge an arm and leg for a half ass job, have you sitting in a chair for almost a whole day while they work on other patrons, and is just an uncomfortable environment in general (dirty floor, dirty bathroom). The only times I was pleased with my service there was when Ebony did my hair. She wasn't friendly but she always got it right. read more

Terrible! Absolutely Terrible! I asked for a simple wash, press and trim and I ended up with a greasy, poofy haircut of 3inches! She cut 3 inches off of my hair and told me my hair was still long.... For $80 it looks as though I went to a beauty college! My boyfriend was disappointed and I was depressed! I hate my hair! I will never ever go back again! Oh and the 21yr old-Domonique did my hair....smh! Never again! read more

Please the service here sucks my stylish is always late late late ...stay clear of this place save your money please please please .. ..

Very bad experience. The best part was the customer playing music on his phone. I made an appointment two months in advance for hair coloring. Called the shop on the set day of appointment. The hair stylist was on vaca herself!! over the phone scheduled w a diff hair stylist, got there had a diff hair stylist (3 hair stylist switches) bc the other was too busy. She started, told her about the coupon, she got pissed called boss on cell in front of me!! Tried not to finish my hair although I told them about the coupon two months ago and when I called! Mediocre hair lightening. Not what we agreed upon. The shampoo was nice read more

Truly, truly sad. . The first time I visited, my experience was good and I give that time 5 stars. My second visit earned 1 star. Not only was I having a sad day, but this made it 10x worse :-(. First, this is not the place to get a weave, partial or full, done at. Second, their prices are off the top of their heads, and therefore a price quote is highly recommended. Finally, be prepared to wait over 4 hours for a mediocre service. Fortunately, I've learned my lesson and I do not advise going there unless you have dreads or locks and are having your hair done by the owner :-/. read more

I visit the shop for the first time yesterday to get my starter locs maintenance and I must say I fairly enjoyed myself. Rhonda did an amazing job on repairing my starter locs that someone else terribly messed up. I will most definitely come back to see her, plus she has my dreads feeling and looking amazing. Thank you! read more

I just got my loc extensions done here by Rhonda the owner. She was AMAZING. She was attentive to what I asked for and didn't just do her own thing. She was also extremely flexible on times to get it done and given that this is such a long process I was truly happy for that. Rhonda has a natural talent and offers great customer service. The salon is clean and other stylists are also quite helpful. I highly recommend. I have been getting compliments like crazy on my hair since she styled and locked it. read more

This place is dope!! Had mad good energy all around the shop! Everyone is energetic, skilled, and passionate about what they do! I got my braids done by Jeffery and dude is very kind and talented, and will make sure you get what you came for! I recommend going to him if you have locs or Just want braids/braid designs you will not be disappointed!!! read more

My first time at this salon was an enjoyable experience ,Jeffrey is hot. He one of the hairstyles. My natural hair was on FLEET when i walk out the salon. I would suggest NAPPY OR NOT to everyone. If you need good hair care for your natural hair go to NAPPY OR NOT read more

I've been here a handful of times and each one is an experience to say the least. Everyone is extremely welcoming and supportive. My loc-tician Jeffrey Bautista makes sure my hair always on point. He's my go to whenever I make an appointment. If you want locs, or need em re-hit, Jeffrey is ThAT GUY. read more

first time here. && i love the way my hair came out. cant wait to come back soon . the people there makes you confortable & the vibe is all joy N fun. they will definetly take care of you. read more

Ive honestly never found a better salon. I don't understand why the reviews here ae so low. Ive never had a problem here. Ive been coming here for years and never had a single issue. Its the best servicing in the bay area to me. They do the best job, have the best styling, and have the nicest people. I have trusted them since 9th grade and i am now a college grad. I have trusted them for weddings and my graduations and as for the review that says they waited four hours, i don't know where that came from because in my 7-8 years of going there i have not once waited over 10 minutes to get in the chair. Please refrain from allowing the outrageously false reviews above or below mine to shy you away from such a beautifully working salon. You leave this salon with your hair done and i promise, you will not be unhappy. That's a guarantee! read more

You want to Ask for Jeffrey! He knows his art and you will not be disappointed with the service and professionalism that he offers. Your hair will thank you! read more

The stylist at Nappy or Not have helped me transition out of a relaxer with ease. I have received many compliments on my hair and most of all I love it. I've started bringing my daughter and she enjoys her services too. Everyone is friendly to each other and their customers. You should see for yourself! read more

is giving a shoutout to Ms. Rhonda of Nappy or Not Inc!, she styled my hair into the most beautiful Dreds I've ever dream of. And the price was right. www.nappyornotsalon.com I got compilments all day long from my co-workers, students, and people in each store I went into. I love to support black business. Ms. Rhonda has one of the best. She will surely see me each month from now on. read more

If anyone in the shop instructs you not wash your hair for a month, I urge you not to follow their instructions. There are other methods of obtaining healthy dreadlocks without permanently damaging your scalp/hair (e.g interlocking) Chronic cases of SCALP DISORDERS & DISEASES from poor hair care habits have been shown under microscopic studies. Not shampooing hair creates a mass storage of disease causing bacteria. Imagine if you were to put a lotion or body cream on your skin everyday without bathing, this is extremely DIRTY & UNHEALTHY. The scalp attracts & retains more dirt than skin, this is a serious issue resulting in thinning (BALDING) & drying of hair & rapidly leads to many scalp disorders. You have to clean away dead skin cells that your body sheds in a continuous basis as this can CLOG up the pores if not removed. read more

Audi was the best stylist and locticia she make all original styles. I love how Audi does my daughter and my hair!! She is my go to lady!! If she isn't doing my hair no one will!! read more

So i came here to get a weave done. I was quoted 200 hundred over the phone. She did the weave and to be honest I wasn't very impressed. She asked me if I wanted her to cut it cause it was quite long. I said yes. She cut some length off. When I was ready to leave I confirmed that I owed her 200 dollars. She said 225 because of the cut. Now I think that for that much money a cut AND style should be included. But hey I'm from the midwest-I guess we do things different. I said I didn't have an extra 25 on me. She told me there was a bank up the street. (not even my bank might I add) I told her that I wasn't really cool with paying the extra cause she didn't tell me it woudl cost extra. She then informed me that I had been misquoted and the real price is 250 dollars. I paid the 200 and left. About a week later I'm washing my hair and I feel this big knot. Of course I think I did it. The hair started to poof out and I had to have a friend of mine who cuts hair cut it and completly re-style it. He said that it seemes like when she did it she made all the cornrows head in the same direction-causing the knot. COme to find out when i went somewhere else to have it taken down she sewed that whole piece together. It looked like a wig from the outside.ugh-can anyone in this city do good hair??? read more

I would agree with many of the posters. I called and explained that I wanted a henna rinse, a texturizer and a style. I was quoted a price of around $35.00. I knew it couldn't be that inexpensive, but I decided to give them a try. When I arrived, I found the same atmosphere mentioned in other posts, loud tv, kids running around uncontrolled, and people wandering in and out that were clearly not patrons or employees. When I told the hairdresser what I wanted, she seemed confused about the texturizer process, and was unfamiliar with henna rinses. At the end of the process, my hair was dyed the wrong color and did not cover the gray, the texture of my hair was unchanged from when I went in, and I was not given a style at all. At that point, she tells me the cost would be 100.00. To top off the horror, the website said that they take Visa and Mastercard. When I offered the card, she hemmed and hawed and said she didn't know how to work the credit card machine, and referred me to a generic ATM in the store next door! If I were to follow my first mind, I would have left the shop, got in my car and never gone back, but since I'm honest, I used the ATM (for an additional fee that I should not have had to pay), went back into the shop for the last time, and gave the stylist (?) the money. I have never been so disgusted with a hair salon in my life... read more

I brought my daughter in for braids and am very disappointed with both the results and the experience. First, the television (tuned to the Maury Povich show) was on insanely loud - to the point where she couldn't hear the music she brought through the headphones she was wearing. There were no less than 15 people in there sitting around yaking (over the sound of the television) and maybe 3 people getting their hair done. Secondly, a day later, the braids are already pulling apart and getting frizzy. The stylist said it would take 2 hours and we were there for over 5 hours. It was a bad experience all around. She's had $40 braids that have looked better and lasted longer. read more

I wrote a post once but I was so pissed at the time I cursed in my post so I guess it was removed now since I calmed down I would like to say this is a horrible salon I went in with shoulder length hair and came out completely bold and this was done by the owner Ronda to top it off she is extreamly loud ghetto dirty expensive and she totally ignore what u ask for instead doing what she wants this was the up most wrost day of my life when I sat in Ronda chair a women's hair is her crown so when u lie and say you have experience in doing certain things to it such as cutting it in to a style the shaving. Her bold totally crossed the line if I could give this place zero minus I would read more

I LOVE THIS SALON!! I have crazy red hair and didn't think anyone would be able to find a color to match it but i found a hairstylist (Rhonda) at Nappy or Not that knew exactly what i needed. I have naturally tight curly hair and since i rarely have it pressed (maybe once every 5/6months) i had her press it instead of shaping the curls. i also got it cut and she colored my eyebrows. so i got color, cut and press for less than $150. I think that's a great deal. And i was only there for 3 hrs, which you know is a good thing when you're going to a black salon. They are really on point with locks too. read more

I'm happy to say.....Job well done. After reading some of the previous reviews, I was not sure how my hair would turn out. My hair looks amazing. The locks look done was more than I could have ever asked for. I'm happy that I went to this salon. I will be returning again. The pricing was the same as what I paid in Southern California, while I was back home for winter break recently. My only regret is not going to this place sooner, as I have lived here for 4 years now. Thanks Nappy or Not- I'm a happy customer. read more

This place will be the ONLY place I'll go to for my hair needs. I was given an AMAZING haircut and wash by Monique, and she knew exactly what I look desired. I walked in feeling stressed, and left feeling ready for the world. I was greeted and seen as soon as I walked in. I could go on and on, but you should just go experience it for yourself. read more

so i went in to get dreads they are nice but hwen they were done it was nothing at all what i had asked for it looked more like cornrows that were look and started to come undun in the first minute under the dryer it was a waste of ninety dollars and right when i got home i emedietly washed my hair takeing them out because they were hidoes...DO NOT GO THERE.... they also said that it was going to be 40 bucks but when it was over he raised the price to ninty also everyone in the store laughed which makes me think that he just did a quick job read more

I love nappy or not!! I went there 1 year ago to start Dreads. I was referred to Cheryl by my brother and has been there every since. Now my dreads are to my shoulder. They are professional and i love going there. They are very knowledgeable about natural hair. Going to the hair shop anyway takes a long time so when i make my appointment I make sure that i don't have anything else to do!! I get alto of complements on my hair and actually was asked to be in there PHOTO SHOOT of hair styles. They are the best!!! read more