I called Bakery on the evening of 11/25. There was no one there; however, Customer Service…read moreresponded. I was calling to ask the availability of a cake I had ordered, as I had time constraints as to when I would be able to pick it up. (My great granddaughter was just born and I wanted to meet her on Wednesday morning.) The Customer Service rep listened to my concerns and although waiting on another customer, she told me that she would put me on hold for a few moments and then go to the Bakery Department to check on my cake. She went to the freezer and assured me that the cake was ready. I feel that she went above and beyond for me, and I truly appreciate her efforts on my behalf. Her name is Becky. She is a credit to her department and Shaws Supermarkets. I hope that this will be remembered when it is time for reviews and increases. Furthermore, as the conversation drew to a close, Becky congratulated me again on the baby's birth and wished me a Happy Thanksgiving. How kind!!! One more reason that Shaws in Mansfield is my grocery store of choice. Judi Chafetz Sulfaro Mansfield

I had a run in with the bakery specialist with a very rude and disrespectful attitude! So much…read moreattitude I asked workers if he worked here! Somebody like that should not be serving or dealing with the customers especially with the amount of attitude that is generating. I wouldn't trust his attitude to bake cake or prepare my kids cupcakes. As a manager he is not leading by example if you come to work with a piss poor attitude that rubs off on your coworkers.

Excellent quality, prices, selection and service. I drive a distance to support this store because…read moreplaces like this are few and far between these days.

The store brand kosher pickles sandwich slices are now apparently sold without the shrink band…read morearound the lid and there's no way to tell if they were tampered with or even just opened which means they should be kept in a cooled down display case rather than on an open shelf.

Really disappointing encounter at the customer service desk which in this case was definitely an…read moreoxymoron. Walked up to the counter no line at all a person working behind the countertop won't look up won't make eye contact knows I'm there. Continues to work. Won't even acknowledge me after about two minutes. I knocked on the plexiglass and asked if anyone was working. The male employee said "yeah what do you need?" REALLY? What do I need? Sorry to bother you, sir. I simply walked away. The last thing I needed was to interact with that employee really disappointed in Stop & Shop for allowing that type of employee to be at customer service. Unfortunately, I think outside of a bad review the only way I can make an impact is simply stop shopping there which I will do now. 10/26 @ 2:45-3pm 377 Chauncy st Medfield Ma

This place is terrible, from the selections, to the customer service to the pricing. I will say it…read morelooked clean but the lines were ridiculous and when the cashier asked for help along with customers, Christine rudely walked away and continued whatever she was doing. They do seem to have a lot of prepared food but not a lot of help. Tried asking an associate in deli for help and she told me she's on the phone, another customer asked her for help and she assisted with no issue. Don't think I'll be back here

I just left the Mansfield, Ma. store a bit miffed. I went in for Valentines Day items as noted in…read morean email blast. I also wanted to pick up salmon and a few other items my wife liked. So I went to check out. I scoured the two registers that were open to see which may be moving faster. I selected one behind a person being rung out with a large order. The line next to me also had a gentleman waiting behind a large order. When mine opened up she looked at the guy in the line next to me and said she would take him next after helping some one with an online order pickup. I take it this was a manager. She never acknowledged me or apologized for taking another ahead of me nor did she indicate I would be next. I was invisible to her. I calmly put all my stuff back and walked out vowing not to return. This is a service issue and it has nothing to do with the products or store. But since it is pricey to begin with, one would expect better service. I can frequent Trader Joe's and Whole Foods just as easily.

Always happy with the service, price, and convenience. They carry alcohol, milk, eggs, AND Mass…read moreLottery. The staff always greet me with a smile, no matter what I am there for...milk, beer, coffee...

The cashier I dealt with was unbelievably rude and condescending. The experience checking out was…read moreso uncomfortable that I don't recommend anyone come here unless you want to be blatantly disrespected.

Food made to order. Always fresh. Good Value. A definite must visit location. The employees are…read morealways nice.

Oh my god. This is the deli of my dreams. The only downside is they're only close to my office and…read morenot my home.

Great spot to have on this side of town to get a gallon of milk, lottery , a quick snack need or…read moreperhaps a bottle of wine or spirits. They have a nIce selection and can help locate and secure some items not in this location. They have a case with some really nice gift and special edition bottles and kits. Everyone there is helpful when needed.

Customer service leaves a lot to be desired. They should try greeting their customers and a "thank…read moreyou" at the end of a transaction would go a long way. I stop in when I'm pressed for time but would definitely shop there more often if the service was better.

This CVS is the worst. Don't have your prescriptions sent to the pharmacy. Went to doctor…read moreappointment at 2:30 pm and was informed a prescription was being sent to Mansfield CVS. stopped by at 7:40 pm to fine prescription was still in Queue. Worse than that I had an over the counter health care produce prescribed by Dr an the shelves are bear. This place either need new management or fold!!! Not the first time. Had to wait 2 days for last prescription. Losers

I've never been spoken to so rudely- True story - and I've never written a review- in my life!! To…read moreboot she said she was the manager.

Been shopping here for more than 30 years. Most employees have been more than pleasant and…read moreaccommodating. There's one young woman working nights, have come across her working at a gas station in town as well. I, as well as other friends of mine have had nothing but uncomfortable transactions with this young lady. You come to the counter and say hello, you get no response, no thank you, no you're welcome, nothing. But if you're the same ethnicity of here, she's a completely different person. Personable, polite, considerate. I,he had people I don't even know mentioning it while leaving the store. I, and I'm confident that most people, don't what to get completely fawned over with platitudes and flattery. But a little common decency between humans can't be that difficult. Disappointing that racism is alive and well and working at family food mart in Mansfield. No worries though. We'll just shop at one of the other stores in town.

I have been going to Family Food Mart since I was about 8 years old, and I am now 13. The service…read moreis fast, and the employees are always ready to answer a question and have a quick conversation. I love it!!