I contacted AAA when my tire came off and damaged my fender. The first company came out and refused to tow my car unless it went to his friend's shop. They wouldn't tow to my house. AAA then sent out Nathan's tow. The two tow truck drivers lifted my car, made sure my suspension was safe, put my spare on and I drove away. Nathan's went above and beyond. I also struggle with agoraphobia and anxiety. I unfortunately had a crying spell and a minor episode. The tow truck drivers kept me calm and I felt safe. I really appreciate these guys and this company. Subsequently a week later, my Maserati overheated. Nathan's was sent again and I received A+ service. Thank you again! read more

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Nope, they was vendered through AAA to tow my car to the autobody shop. They said they'd have a person at my house in 45 minutes. Waited 3 hours, I tried calling, AAA tried calling. No one answered and no one ever came to tow the car! Waste of my time! P.S. I've read a few reviews were the customer complained about Nathan's not showing up and the company responding adversely because they feel like how can you review them when they never rendered a service? In the instance where you're a towing company, not rendering service to someone is the same as bad service because when you're vehicles broken down and you're stranded somewhere and you're counting on a company to come tow you and you're waiting hours and they can't be contacted, then they never show- that constitutes as bad service! read more

Two words for this business: Grand Theft. A technician took a photo of my debit card to presumably send to their non-existent, remote office and beginning the very next day, I became the victim of multiple instances of debit card fraud. I was also overcharged by DOUBLE the price the technician quoted me. The losses totaled over $1000. Two words: Grand Theft. This issue must be remedied via a full refund. I overpaid only to be stolen from. I have filed a BBB complaint and I'm willing to take legal action should it be necessary. read more

Very helpful via AAA. Lorenzo was driver and he was beyond helpful and friendly. My car broke down in Ralph's parking lot in marina del Rey. My key ignition wouldnt turn. First night he came around midnight but I missed him while I was waiting in Ralph's. Second night around 11:30pm we connected. The way my car was parked he said he wouldn't be able to help me and to call another tow company. He then managed to get my car into neutral to turn it around so he could hook it up to his Truck. He went above and beyond with that and got me back to Torrance quickly. He let me know why using aaa at night either doesn't work or takes forever. There is a very limited amount of drivers for the South Bay. Aaa stacks drivers up for the day but uses one company for the whole area at night and they get so many calls they can't possible keep up with. Anyway, good info to know about aaa because I waited the first night until 2:30 am and then had to call a $50 Uber to go home leaving my car in the grocery parking lot. Lorenzo was a very friendly and helpful driver. You can see he cares about his job. Tough to come by. Anyway, thank you Lorenzo and I hope you got that larger truck you were telling me about. Justin read more

SCAM!! This company is the absolute worst. My car got towed last night at a charge station in Hermosa. I reviewed the cams from my car and it looks like the security guard unplugged the car then called this shady company to tow my car because he probably gets a kickback from them. They don't answer their phone which clearly goes to a cell phone voicemail (shady) and they tacked on a $85 "gate fee" for someone to open the gate and let me grab my car. They then said they only take zelle or cash (shady, again) which was never told to me when I finally got through to someone over the phone earlier that day. $460 total for a few hours sitting in their lot after I was illegally towed. To top it off, the damaged the hell out of my rims and didn't care one bit when I brought it up to them. read more

I call twice due two a tow that was done on a motorcycle. I the guy on the phone his name he said Alex. I asked where the motorcycle was towed from he refused to tell me later changed his story and said the bike was picked up from a crash site. I told him ok I'll pay the fees that based on the invoice I received should be $1800 up to today. Well now he's saying that because it was from a crash that it's actually over $4,000. I asked where is the police report if it was a crash, he said there was none. None of the stories are making sense, his totals aren't making sense. I asked for the owners number he refused to provide it said I'm being difficult. There's definitely something illegal going on here. Stay away from this place. read more

Nathan's Towing - Towing Near Me - Wilmington, California

I requested a flatbed tow for my motorcycle, the driver explained he was the "doctor" and knew how to do this so he would handle it! I told me that needed to get the bike on the bed of the truck it was not his job. I explained that at 78 years old I could not push the bike up the 45 deg. angle of the bed and he could not move the truck to a better location so we could use the driveway slope. He handed me the winch hook and said he did not want to be responsible to load the bike so I should do it! At that point and totally frustrate I told him to get lost and I would find someone that was able to tow my bike, which I did. I have had my bike towed several time and this representative is the only one that could not load and tow my bike. TERRIBLE SERVICE FOR A SENIOR VETERAN! read more

Horrible service. Waited 4 HOURS!! For a simple tow through AAA emergency roadside service. Nathan's tow was dispatched and NEVER SHOWED!!

Never use this company, ever. They are also contractors with rental car agencies. At first, I gave them grace because I thought it was the rental agency dispatch that had the issue (which they did), this towing company wasn't any better. They will hang up on you, won't tell you the correct ETA, and try to place blame elsewhere. If you need a tow with a rental car in LA and they say Nathan's towing, request a new towing company. If you need a tow/assistance for your own car, don't do it. Even if you're desperate. Beware. read more

My friends car was initially towed by the cities mistake and when I went to go get her car not only did We have to wait two hours before I can even pay but the lady on the phone was extremely rude I was asking her how the procedure works and all she could do was give me nasty attitude and a very condescending tone. Period she was extremely disrespectful!!! JOE!!!!! this is how you train your employees to treat your customers whether the customers want to be your customers are not disgusting!!! If you don't know how to treat people in this society you should go learn there's training classes! Ps They'll tell your shit but illegally parked themselves and give no care or concern for the community that they're working in!! read more

Nathan's Towing - Parked illegally in the middle of the road!!! - Towing Near Me - Wilmington, California

Nathan's Towing is horrible I waited 3hours no call no show do yourself a favor and never use this company

Extraordinarily rude and combative on the phone. Hung up on me twice. Since they were contracted through AAA which has its own problems I was prevented from getting a tow altogether when they refused to do it. But truthfully what I'm upset about is that the phone rep was mean spirited. When you need your car towed, you are usually already having a bad day. This business oozes "we do not care if someone needs help" in every way. They have SO MANY one star reviews and they DO NOT CARE (a "family owned operation" aka whole team who'd have been fired long ago if they weren't family). The phone rep has an attitude and a temper and escalated the interaction. Kind of hilarious that they keep calling customers they screw over "difficult people" If you KEEP meeting difficult people obviously you ARE the difficult person. It was an awful moment to have to deal with an offensive and irresponsible business. I was in a vulnerable situation they had the power to make much worse, and they did. Today evidently isn't your day: I recommend you avoid Nathan's Towing. read more

AAA sent them out to tow car from L.A to Rialto. The technician drove right pass the auto body shop. When i called for an update, Nathans claimed that they never received the order. If it is that the company/he didnt to travel the distance, the towing company should have just declined the order. read more

Nathans towing really stood up to the plate. Punctual, consideration, very efficient, kind and in line with the Covid 19 aware and demonstrating all social restrictions as well as protection. Had two extremely awesome experiences with this tow company affordable professional and consideration of my situation was all taken in...my blue vanagon is home safely with me after breaking down in hermosa beach. I would refer anyone I know to Nathan's towing without hesitation. Covid 19 aware fully...god bless you all...especially the boys involved in the CVS tow and especially to Mario bring her professionally from Hermosa Beach to Tustin thanks again.... read more

Nathan's Towing - My 81Volswagon Vanagan deliver safely without a scrach...thank again Nathan's towing...Mario get a special thanks as well - Towing Near Me - Wilmington, California

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These are thieves. They wouldn't answer my calls when I showed up for appointments to get my car out of impound. They stated it was appointment only so i made appointments only for them to not be there. They broke ca veh code 22651.07 by charging more than approved rates, towimg more than 10 miles from location, and not having prices posted anywhere on building. They are dirty, they will continue to be dirty, and they will hopefully be noticed and shut down. We dont need businesses to be so corrupt. read more

I had to get my car towed and after waiting for 3 hours (I was told they'd be there within 90 minutes) I was incredibly frustrated and called them FIVE TIMES. No one even answered the phone so I was forced to cancel via my insurance company. I'm very disappointed with their service. DO NOT RECOMMEND! read more

Nathan's Towing is horrible I waited 5 hours in the middle of the night for them from 1am to 5am they never came at all triple a needs to cancel the partnership with them read more

The tow guy shows up takes pictures gets on his phone and says he has to go to an emergency call on the freeway. ummm ok. An hour later he comes back, as I'm crossing the street to meet him I see him pulling out and driving away. i scream at him he ignores me. call him and he doesn't answer. AAA needs to terminate this contract. What a messed up day. read more

Total asshole. Towed our car and complained every second. Really was so unpleasant, treated me like I am some criminal after he towed my car. I really think these kind of business is the bottom of the barrel but I've literally never had to deal with anyone so awful read more

My car needed to be towed in the middle of evening Rush Hour (5:30PM...). Oscar was on the scene immediately after my call to AAA. Highly professional, and I appreciated his attention to detail. I was home within an hour for the 6:30PM Nightly News. Thank You to the driver Oscar at Nathan's Towing. read more

Super helpful was stranded on the side of the road. The driver Aaron was able to get to me in a reasonable time and got the car hooked up safely and in a timely manner. Would recommend to anyone in the Los Angeles/ Inglewood area! Thanks Aaron you're awesome read more

0/5 honestly if I could. The tow truck got through AAA and the tow guy didn't text me, he didn't want to wait for the impound lot to hitch the motorcycle out of the lot and onto the tow truck. He literally just drove away, he didn't even bother to cancel the call so I had to deal with this all through AAA and wait an additional 3 hours for another tow. Absolutely rude and horrible service. read more

Horrible! The tow truck driver got mad at me because I told him I was not comfortable texting him a photo of my credit card info, but that he could take the payment when we got to the shop if AAA coverage was not sorted out by then. The tow truck driver actually told me he did me a favor by even showing up, then his dispatcher said they were leaving the car wherever the driver was and hung up on me. he disappeared with my daughters car for over 30 minutes. Meanwhile neither him or the dispatcher would answer the phone for neither us or AAA. It wasn't until after I threatened to report the car stolen that he finally responded and text me a random location saying he left the car with the key inside. Still 25 minutes from the original destination(1/2 way). They never did respond or say more than that. AAA had to send an entirely new company. Mind you we were already going thru it from the accident, to then deal with this was beyond overwhelming for all of us. Stay away from these guys. read more

Nathan's Towing - Towing Near Me - Wilmington, California

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Very unreliable. Called AAA to get a tow to a tire shop because my tire was flat. This business was assigned to my case. The first estimate was 5:20am. The technician was on his way as AAA has a tracker. Then, I get a message that the time was changed to 5:45am. I called AAA and they said they should've been here already. They cancelled the call for me and got a new company out. read more

This is the worst tow truck company that I've ever experienced they were supposed to show up one day and never showed up never calls. The next day they were supposed to show up at 7:30 AM didn't call and showed up at 9 o'clock The driver after being an hour and a half late then saw one of his friends and sat and chatted with him while I'm waiting for him to come to the car sat down the street from my house I wouldn't recommend this company to anyone. Also one of the dispatchers that works for the company has a really bad attitude as well when I called yesterday to inquire as to why they had not showed up an hour and a half later read more

this towing company sucks a big one!!! i was involved in an accident and they told me i had to wait 3 hrs b4 they would take my vehicle home!!!wwhen i asked 4 a supervisor he said he was the supervisor and the owner wasnt there!!! i will never use this company ever!!!!!!! read more

This company don't care about life's , this driver cut me twice and besides that he turned his back light so bright that almost made me crash, he made the mistake and he got me mad plus I call the dispatch and he yelled at me and told me if is it no accidents u don't need to call us... We almost crashed 2 times because of him not including when he turned on the lights from the back it was blinding could see anything not even after he turned them off , why would there need to be a crash in order from them to do anything about it . So rude . The report to the 911 was made as well. please if anyone goes or experiences this please report . read more

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I just called to get a quote to tow my car from one location to another . I was quoted $100.00 but if I paid cash it would be $80.00 . I told the guy it was more than what I wanted to pay and he told me to "Push it myself" and hung up on me. When I called back my call went to voice mail . Just an FYI to the business owner before you're willing to cheat the IRS you should make sure the person you're being rude to doesn't work for the IRS! I would not recommend this rude unethical company ! read more

Nathan's Towing is the Best in Town Frank was so knowledgeable, Fast and reliable. Professional Quick and easy. Most of all best customer service. Definitely recommend. read more

Fernando is the best! Fixed my van and made me feel like I was a valuable customer

I stupidly sat in my car doing email while charging the phone and listening to the car radio...for 45 or 50 minutes. Yeah...dead battery. I used YELP to find the nearest "jump start" service to my location. Frank with Nathan ' s answered on the first ring and promised to be there in 15 min. Actually, I think he made it in 13... Very pleasant young entrepreneur...honest, polite and the kind of customer service that you hope that you get when you call a towing company for help. Highly recommend when in the Marina Del Rey/Culver City area!! 5 stars. read more

Nathan is the one to call if you have towing needs in the LA area. I was stuck in Marina Del Ray and he picked me up within twenty minutes and drove me 20 miles to Harbor City. He was easy to talk to and was extremely helpful. My car was dead and he even helped me get the car into the garage. For $150 it was cheaper and it was much easier to deal with than towing companies I've dealt with in the past. Nathan's Towing is almost a year in the game and is definitely worth a call if you need help. read more

Nathan's Towing - Towing Near Me - Wilmington, California

No one answers their phones on an EMERGENCY and someone kept sending me to voicemail. Terrible service.

Worst service ever! I Called Kia roadside assistance because my car broke down and my husband was stranded in Los Angeles. I was connected to Nathan's Towing and was told by the dispatcher at Nathan's that they would be there in 45 minutes. I called back after 1 hour and 20 minutes and was told it was going to be an additional 30 minutes because they were busy. When I asked why they told me 45 minutes he said I could cancel if I wanted. I told him that I didn't want to cancel and he told me he was canceling the tow and hung up on me. I was in tears! I couldn't believe that he would do something like that to someone that was stranded. When I tried to call back they refused to answer the phone. Needless to say, that was extremely unprofessional and I hope Kia cancels their contract with Nathan's Towing!! read more

Inexperienced driver lost my hubcap. I was willing to let it go, but dispatch was disrespectful. They were delayed in returning back for a re-tow and ignored all calls. They canceled on a whim and blamed me for their negligence. read more

Cancelled for no reason after waiting for 2.5 hours after being quoted 30 mins. Was assigned to them by my car's roadside assistance. Request someone else if you can read more

I used Nathan's Towing service last week! I got hanging for a tow for 2hrs thanks to my insurance progressive!!! After my insurance notify me that I had to wait for another two hrs after waiting for already 2hrs I called few towing companies and Nathan's towing was the must reasonable with pricing and fast service. Nathan's arrived to my rescue within 15 min from my called!!! Thank you for your service!!! read more

Nathan's towing is a family owned business and treats each customer like they are part of the family! Called for a jump start and literally 20 minutes later they come to the rescue! The service and people are very friendly and reliable. I have used their services several times and am never disappointed! Nathan's towing will always be my GO TO! I trust the people and know that I will always get GREAT and friendly service when I call. Thank you Nathan's towing! :) read more

Lorenzo was so fast and efficient but also very friendly considering how late it was! I had a "donut" in my trunk but had so many random things on top of it. Without hesitation Lorenzo immediately removed everything that was in the way and got the donut out. My tire was changed in literally 5 mins. If I need any help with my car I'm definitely calling Lorenzo from Nathans Towing! read more

Wish I could give them no stars. Made me wait 90mins to tell me they are 10 min away, just to cancel!? Wtf is this