I want to dedicate this 5-star review to this Enterprise Rent-a-car agency on Highway 69 (aka…read moreSouthwest Freeway) in Westwood as my first review of 2025. I rented a car last September. I had a glitch with pricing with a new agent at the time time of pick up. After I messaged the manager, he fixed it on the same day. I was forever grateful for his attitude. The service was great. Employees were friendly. The vehicle I rented ran pretty good. It was a weekend trip from Houston to New Braunfels. I was glad there were so many selections. I would definitely come back to rent another car from this location.

This enterprise location was phenomenal. All of the staff were friendly and efficient. Phone calls…read morewere answered promptly and able to answer my questions. I had a major car wreck which required the rental. They made the process so much easier for me and such a stressful time.

I love the fast service and no wait. They explained…read moreeverything, I needed to know. No wait for drop off. I never had this services at any other car rental place.

The ONLY car rental open on a Sunday with decent prices! Everywhere else requires a major credit…read morecard or is closed on the weekends. Carlos was THE BEST!!! He was kind, friendly and helped us out tremendously. Would come back here again just to do business with him. Give that man a raise :)

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts

Mr. Carbajal at the NW location was very helpful when I needed a SUV on short notice. The process…read morewas straightforward and efficient, and the car was clean and perfect for my trip. I will definitely utilize them again for future rentals.

Solid experience. Gabi was great... very helpful. Had never heard of Elite before yesterday. Now,…read moreElite will be my "Go To"car rental destination. Thanx for everything, Gabi!!

Beware - Dishonest and Unprofessional Location I rented a…read morecar from this location on 10/10/2025 and returned it on 10/13/2025 at 10:30 a.m. in perfect condition. I was told I would receive a survey text, but instead got a message about my insurance accepting a body shop claim -- even though the car had already been returned. When I checked my account, the $300 deposit hold showed I would only get $88 back. I called the store, and a young man named Christopher answered. He immediately became defensive and told me the car was returned two days late (10/15/2025), which was completely false. I went to the location in person and asked for a manager. Christopher claimed he was the manager and started arguing with me about the return. Only after pressing him did he say, "It was just a mistake -- you'll get your full refund. It's not that serious." His attitude was rude, unprofessional, and dismissive. It's now clear this location has serious integrity issues. I've filed complaints with corporate and the Better Business Bureau (BBB). Based on my experience, it appears cars are being re-rented after being returned, and prior customers are later falsely charged for damages or late returns. Do not rent from this location. I'm now investigating how the vehicle I returned in perfect condition somehow ended up in a body shop claim under my name. Something is definitely not right here.

Outstanding Customer Service - Above and Beyond Experience!…read moreI want to take a moment to highlight two amazing employees at Enterprise: Bj Caples and Christopher Adigwe. From start to finish, both of these gentlemen went above and beyond to make my rental experience smooth and stress-free. Originally, my sister and I stopped by to rent a car for a concert. Things didn't go exactly as planned on my end, but Bj and Christopher stepped in with patience, understanding, and incredible professionalism. They worked with me to get everything sorted out, and their level of customer service was truly impeccable. What stood out most was their consistency. I ended up keeping the car for almost a month, and anytime I had a question or ran into an issue, one of them was always available. They either answered my call right away or took the time to call me back and walk me through whatever I needed help with. It's rare to find people who genuinely care about their customers like that. Because of Bj and Christopher, Enterprise has definitely earned my loyalty. They turned what could have been a frustrating situation into a great experience, and I'm extremely grateful for their professionalism, kindnes & d follow-through. Thank you both for setting the standard for excellent customer service!

I called this place to rent a car when my intended rental car company tried to cheat me by…read moreovercharging for a larger vehicle after giving away the car I'd reserved. The staff was very friendly and accommodating. They didn't have the inventory to spare a vehicle in the correct size on such short notice, but they were up front about that, which I respect. I'd definitely try working with them again.

Brittany! Brittany!! Brittany!!! She is AMAZING…read more I have a corporate account with Enterprise and rent cars on a weekly basis, and I have never experienced service like this. Brittany at this location is on another level. She gets me in and out so efficiently every time. She's professional, effective, and genuinely caring. Every time I pick up my rental, it is clean, gassed up, and ready to go. The check in process is seamless, and I always receive the keys with zero issues, in record time. What truly sets Brittany apart is her dedication. I was running late one day due to a rideshare delay, and she actually waited for me to arrive just to hand over the keys, something she didn't have to do. That meant so much. This is my second outstanding experience with her, and I just had to leave this review. Brittany consistently goes above and beyond. She's hard working, passionate, and truly values repeat clients. She deserves all the recognition. THANK YOU, Brittany, and thank you, Enterprise, for having such an incredible team member. I'll definitely keep coming back because of her!

Rating: 0 stars. Confirmed reservation, but the employee assisting me, Jose, was rude and…read moreunprofessional, did not greet us and said my reservation was earlier than scheduled. When I asked about other vehicles, including sedans listed online, he refused and insisted a van was the only option. No effort was made to honor the reservation or provide a solution.

Very unprofessional the manager she's fraud she's trying to sell Old rundown cars to people with…read morehigh interest rates she scams you by having a Jenkee mechanic who they work together lying to customers about replacing parts and batteries and never do, she scammed me out of $500 she claimed that I gave her false document when in reality she told me exactly what to say how much I need to make how much I need to have in order for her to sale a car! She threatened to mark my credit because I wanted my money! Businesses like this needs to be shut down and ran out of our community, blk and Brn ppl are the only ones being scammed!!

STAY AWAY. should the car you rent breaks down, Nick, as he goes by will leave you stranded. He…read morewill not help with motel room , while the car is being fixed, he will not help with food, He will try to get a lower price at the shops,and if you don't agree with him you are a racist.

I would like to recognize Trey for providing outstanding customer service. He has consistently been…read moreprofessional, knowledgeable, and attentive throughout every visit. What I appreciate most is his dedication, clear communication, and genuine care for his customers make the entire experience stress-free. Thank you, Trey for always going above and beyond. Your excellent service is truly appreciated and does not go unnoticed.

tried to rent an additional day...called overnight to add a day, my fault - card did not go thru -…read moreit was an accident, I didn't transfer funds as I have different accounts for different things. Enterprise said card was now locked and I had to do this in person In the morning. I arrived in the morning and let the location know. They ran the card 2 times it did not go thru. I told them funds are there it is locked in your system. The person didn't believe me and suggested I call the bank which I did in front of him and the bank said they got no attempts on their side. I told them again the their Enterprise system locked the card on their side and the issue did not come from the bank. They kept insisting it was the bank and when I got upset they said they were not going to talk to me with my raised voice and to make sure I gave them the key because I was not allowed to leave with it - I could not have another day. My response was that I was not a thief. yes, I gave them the key back and now writing this review. In the middle of these events #2 below was going on as well at the location at the same time. 2) I called the 1-888 number and asked for a manager at 1-888 number. The person who answered was nice but didn't know how to help the situation as she tried to run the card thru snd it didn't go thru. I then asked for a manager. The manager typed in the info I gave her and sent it to the people I was talking to in front of me. Then she hung up on me. I thought being that it was their company they knew how to fix the situation. Not ever coming back

I've rented several vehicles from here over the last 4 months. I am continually impressed with…read moretheir professionalism and courteousness. Each time, I've had the pleasure of working with Eddie. He has a great attitude and is thoughtful. On several occassions he has made recommendations to help me save money on my rentals. (Hint, make an online reservation) He took the initiative to enroll me in their rewards program because of all my rentals, which will help me in the future! I also admire his efficiency and the speed with which my vehicles have been ready. I would recommend Eddie and this Avis location to anyone.

This place is so great! I rented a car by myself for the first time ever and after a lot of…read moreresearch and recommendations, I decided on this Avis location. This is a 20 minute drive for me but the Yelp reviews on the 2 Avis locations closer to me were bad enough to scare me away. After all was said and done, the drive to this location was completely worth it. The customer service was extraordinary which is something that is hard to come by it seems. The gentleman who helped me was so straightforward and quick but he was also funny and nice. Clearly a really good guy. And if that wasn't enough, the car we rented was great. He gave us a free upgrade and the car was clean and comfortable. On top of that, the price was really great, a good $100 less than the major competitor. I booked online and it was super easy and very user friendly. I can't say enough good things about this place, this is definitely going to be the only place I rent from!