This was a terrible experience and I will never use or recommend this service again. I had an…read moreappointment for Oct. 18 at 10 am. They didn't show up. I called and the owner said my appointment was for the 25th. BS. The crew showed up 2 hours later and spent a whole hour, part of that time on their phones. Nothing was done worth a hoot. The vacuum job was lousy; dirt left behind the seats. The windows were not clean on the inside and the outside had water spots galore. Supposedly they waxed the car but water doesn't bead up. They said they used wax mixed with the water and hand waxed it. I call BS again. The emergency brake was pulled so hard that it separated from the base. I don't know why they even touched the emergency brake in the first place. I was charged $150 which would have been reasonable for a decent jobs. The job was far from decent. I am far from happy as I will need to get someone else to redo this horrible job. I could have done a better job myself and I'm a 76 year old woman. I can't believe these people are in business. Not good is a serious understatement.

Horrible work. The owner detailed my car. When I went to pick the car up, it looked horrible. I…read morespent an hour washing the windows, door jams, wiping down the dash, and pointing out all the spots the guy missed. After we worked on it for a good 30 minutes, he left me to do it myself. It looked like he applied a thin layer of wax without even washing the car first. No apology, nothing. He was completely fine with a customer doing his work. If you want to waste over $100 for a terrible wax job, you'll love this place. Frankly, I know I could do it better myself, for a quarter of the cost, and I'm not a professional. Call the nearest auto club and find out where they get their cars detailed. Don't go to this place.

I struggled with Hendrick dealerships in the southeast until I found Michael M., and the team at…read moreStevenson-Hendrick Toyota Jacksonville! Let me start by saying I am a challenging customer--very particular--and experienced with vehicle sales. Michael and the team at Stevenson-Hendrick Toyota Jacksonville were the ONLY Hendrick dealership within 200 miles of my address that were willing to listen, to slow down, to work the deal, and make Magic Happen! On a scale of one to ten, this dealership goes to Eleven! I'd have the management of this Hendrick Dealership an area trainer! There's something different and unique that Michael M. and the team at Stevenson-Hendrick Toyota Jacksonville are doing; And the rest of the Hendrick automotive dealerships could sure stand to learn from them! One happy customer tells 10 people. One disappointed customer tells 100. This is simple sales 101. Michael and the entire team in New Bern are a near perfect example of this (check my other Hendrick reviews). If you are shopping Hendrick, I'd go straight to New Bern and ask for Michael M! You'll drive away happy, and ready to roll!

Came in for component recall. On my 4th reschedule. Making an appointment is pointless. I made an…read moreappointment at 7am and my car wasn't even moved into the bay until 2 hours later when I asked where it was at. Horrible experience. Wish I could give it a zero.

Derrick Davis was hands-down the best sales consultant I have ever had the pleasure of making a…read moredeal with! After an experience over at national (a car dealership down the road) we were ready to give up. We drove into Don Williamson because it was on the way home, but we weren't expecting much. Well, we were quickly rejuvenated in our search for a truck! The lovely receptionist greeted us and in seconds my teenager was eating a cookie (which is exactly what you need after car shopping!) We chatted with Derrick about what we were looking for and left our number (it was very close to closing time and already dark) We got a call the next day that he had something for us to look at and went right over. The truck was perfect and the entire transaction went so smoothly. We even had the chance to chat with one of the techs, Noah, who made us feel even better about the truck. Derrick was super personable the entire time. I thought that didn't matter to me until we looked at other dealerships. It was a breath of fresh air. We left feeling completely great about the whole experience and would go back to Derrick next time we are buying a vehicle.

Misdiagnosed my car and quoted 30 to 60 days for a repair another dealership said would take only a…read morefew days. Despite my brand new car having a warranty, they pushed me toward trading it in for an overpriced used vehicle. They also refused a rental unless I signed a memorandum because I was moving out of state, even after I said I wouldn't leave without my car. Then they told me it was safe to drive while admitting they didn't know what could happen. On top of that, they added service and store fees, and didn't even put the oil change sticker on after servicing. Extremely disappointing experience.

Bought a Ford Thunderbird Yesterday.... As soon as we filled it with gas .. gas leaked all over the…read moregas pump area, and it has a horrible gas smell when driving. We wondered why they didn't fill the tank like most companies do at purchase. We did know there was no warranty, but they said they had a thorough safety ck done on the car. I would think gas tank/lines would be included in a safety report.

Please save your time and money. My son and his wife purchased a 2018 Audi Q7 on 12/12 with a…read morewarranty, thinking this will be a reliable vehicle for a young family. On 12/17, the car blows a head gasket and is inoperable. They have it towed to a mechanic to determine exactly what's wrong and notified the warranty company. The warranty company informed him that the cost to repair will not be covered because it's determined that the condition existed prior to the sale of the car. Of course it was. He calls the dealership where the salesman, Chad Burgess puts him through to the alleged manager's voicemail a number of times. The manager has never called him back over the course of a month. Not one time have they taken the opportunity to make this right for them. Fast forward to 1/16 and they go to the dealership in person, he talks to another salesman who brings him to the back, gets the story yet again. God forbid other customers hear of their shady practices. Of course, the manager is not there. He's dismissed again and told to call back Monday. He calls back and is put through to the original salesman Chad Burgess told they're working on it... after a month??? Clearly, this dealership cares far more about money than the customer. Now they're out $17k with no car and a newborn. I looked to see if they're on the blacklist of forbidden businesses from Camp Lejeurne and MCAS and surprisingly they're not but it's only a matter of time.

We bought our Volvo here in 2017 after an attempt to purchase down in Charleston sc…read more the service and attention has been so impactful that we have been driving the 1.75 hrs to have our routine services conducted here ever since. I trust them and they've never done anything to break that trust. I highly, highly recommend Parkway Volvo! Tell Ms Katy Mills in service that we sent you!!

my wife's volvo has twice been in for service and repair work at parkway volvo (in the last six…read moremonths). due to a complex warranty situation, the service manager katy took care of us on both occasions. in a world of deteriorating standards and service levels, katy and her team are a breath of fresh air. couldn't have asked for better service, simply outstanding. thank you parkway volvo.

I'm in California and just bought a 2025 Nissan Leaf remotely. Why a 2025 and why remotely? In…read morethe 2026 model year, Nissan changed the Leaf in significant ways that I don't like, so I looked to see whether there were any new 2025s anywhere in the country. I found three, including one at Capital Nissan of Wilmington, North Carolina, with odometer in the single digits. I conducted the whole transaction by email and telephone. After some hard bargaining they gave me a very good price and I arranged for my own transport to California. Everyone I dealt with at Capital Nissan was polite, reasonable and helpful. They usually picked up the phone right away or called back promptly. The paperwork went smoothly, and the car was prepped and ready to be picked up in time. When my shipper had a delay, Capital Nissan gave me no hassle. They kept the car on the lot until the transport showed up. The car arrived at my home a few days later in perfect condition. I want to give a shout-out to the following people there who were particularly helpful: Elijah Gonzales Sales Manager Michael Bassano General Sales Manager Adalberto Santos Finance Manager Troy Beinhauer Professional Sales Consultant Vanessa Internet Sales Assistant Margie Pickett Business Development Representative This was obviously not the typical kind of transaction for them, but they handled it professionally and with grace. I would certainly do business with them again if the occasion arose.

we went in to see about purchasing a vehicle and had a young man Micah who came up and helped…read moreimmediately. He was fantastic!! it was an easy process and no dickering to get a great price. Micah is even delivering the vehicle and helping us to install the phones and will show us how everything works. We highly recommend Capital Nissan of Willington NC and speak to Micah!!

Brian Shumaker is an incredibly friendly person. He went above and beyond to help me find the right…read morevehicle for me and my family. I'm thoroughly pleased with all that he did for me. I also received a great deal on my new vehicle . Thank you again

I can not say enough about the service that I reciived at this dealership, I wouid like to give…read moregratitude to the Service Consultant, a young lady by the name of Sandy Tilghman, she has been such a God sent in a time of frustration. She has kept me informed on every step of the repairs of our truck , straight foward with her answers and I belief "Honest", just don't see that anymore. To my wife and I that is everything. I wish That I could do more and truly hope that Jeff Gordon knows what he has in this young lady, this is what makes a great dealership. Ken and Teresa Cook of Dillon S.C.