This was a terrible experience and I will never use or recommend this service again. I had an…read moreappointment for Oct. 18 at 10 am. They didn't show up. I called and the owner said my appointment was for the 25th. BS. The crew showed up 2 hours later and spent a whole hour, part of that time on their phones. Nothing was done worth a hoot. The vacuum job was lousy; dirt left behind the seats. The windows were not clean on the inside and the outside had water spots galore. Supposedly they waxed the car but water doesn't bead up. They said they used wax mixed with the water and hand waxed it. I call BS again. The emergency brake was pulled so hard that it separated from the base. I don't know why they even touched the emergency brake in the first place. I was charged $150 which would have been reasonable for a decent jobs. The job was far from decent. I am far from happy as I will need to get someone else to redo this horrible job. I could have done a better job myself and I'm a 76 year old woman. I can't believe these people are in business. Not good is a serious understatement.

Horrible work. The owner detailed my car. When I went to pick the car up, it looked horrible. I…read morespent an hour washing the windows, door jams, wiping down the dash, and pointing out all the spots the guy missed. After we worked on it for a good 30 minutes, he left me to do it myself. It looked like he applied a thin layer of wax without even washing the car first. No apology, nothing. He was completely fine with a customer doing his work. If you want to waste over $100 for a terrible wax job, you'll love this place. Frankly, I know I could do it better myself, for a quarter of the cost, and I'm not a professional. Call the nearest auto club and find out where they get their cars detailed. Don't go to this place.

I struggled with Hendrick dealerships in the southeast until I found Michael M., and the team at…read moreStevenson-Hendrick Toyota Jacksonville! Let me start by saying I am a challenging customer--very particular--and experienced with vehicle sales. Michael and the team at Stevenson-Hendrick Toyota Jacksonville were the ONLY Hendrick dealership within 200 miles of my address that were willing to listen, to slow down, to work the deal, and make Magic Happen! On a scale of one to ten, this dealership goes to Eleven! I'd have the management of this Hendrick Dealership an area trainer! There's something different and unique that Michael M. and the team at Stevenson-Hendrick Toyota Jacksonville are doing; And the rest of the Hendrick automotive dealerships could sure stand to learn from them! One happy customer tells 10 people. One disappointed customer tells 100. This is simple sales 101. Michael and the entire team in New Bern are a near perfect example of this (check my other Hendrick reviews). If you are shopping Hendrick, I'd go straight to New Bern and ask for Michael M! You'll drive away happy, and ready to roll!

We went looking for a 2026 RAV4. They had none in stock due to the high demand. Brandon, our…read moresalesperson, was eventually able to locate the model and color that we wanted. It took some time for them to get it, but Brandon kept us informed all the way. We had some trouble with the multimedia touch screen. We were not able to create an account to get it working. Brandon connected us with an expert at Toyota who was able to sort it all out. I highly recommend this dealership as they provided us with excellent customer service and I especially appreciate Brandon for going the extra mile, making sure that we were happy with our purchase.

Derrick was my salesman here. I had a good experience. He was great to work with! I love my new car!read more

I never do reviews low or like this but i bought a NEW 2026 Sentra and the aftercare service has…read morebeen nothing but horrible. The car seems good and some representatives (like Sebastion) are very good at what they do and are professionals in their work. The sales rep i got (Carter) made a bunch of promises and its been nothing but a headache with him since i gave him the check. I felt like i had to be very pushy to get the basic things he said was "no problem" before he got the check. I was a simple sale- i brought my daughter around to test drive- she picked and we bought (preapproved with bank). Then the second finance was done it has been a mess to get anything right. He (carter) doesn't respond to texts for days, then when he does respond he calls me a Ma'am, like we didnt talk a week and half ago. Sebastion had already taken care of my needs (since carter didn't respond). And if you try getting anyone on the phone there just be prepared to get transferred to voicemail. Worst service ever. I will not be purchasing here again. If i could revert the purchase i would and go elsewhere but that is not possible.

Excellent customer experience all the way around. This is our second purchase from Bluewater Motor…read moreSports and both cars have been nothing less than phenomenal. Their cars they sell are top notch, staff is courteous and honest, and they do not pressure people. They truly treat yu as family or a friend there. Highly Highly recommend for your next purchase. CJ Harriss Carolina Beach, NC

Bought a Ford Thunderbird Yesterday.... As soon as we filled it with gas .. gas leaked all over the…read moregas pump area, and it has a horrible gas smell when driving. We wondered why they didn't fill the tank like most companies do at purchase. We did know there was no warranty, but they said they had a thorough safety ck done on the car. I would think gas tank/lines would be included in a safety report.

We bought our Volvo here in 2017 after an attempt to purchase down in Charleston sc…read more the service and attention has been so impactful that we have been driving the 1.75 hrs to have our routine services conducted here ever since. I trust them and they've never done anything to break that trust. I highly, highly recommend Parkway Volvo! Tell Ms Katy Mills in service that we sent you!!

my wife's volvo has twice been in for service and repair work at parkway volvo (in the last six…read moremonths). due to a complex warranty situation, the service manager katy took care of us on both occasions. in a world of deteriorating standards and service levels, katy and her team are a breath of fresh air. couldn't have asked for better service, simply outstanding. thank you parkway volvo.

If your paying a 899 admin fee your a fool. Your paying them on top of there car pricing profit a…read morefee to do their job. So that's double the profits lol.

Bought a 2003 nissan titan truck a few weeks ago, haven't even got the registration yet and its not…read moredrivable, jumped timing, so im paying a $600 a month car payment now and no ride.... ​

I went to the dealership because my sister has purchased from here and had a great experience. I…read morewas looking for a used car and was not in a hurry, but I found my car that day!! We worked with Rumor Campbell, who was wonderful to work with! He's calm and applies no pressure. They should lose a star because finalizing the paperwork is always so stupidly slow! It's not just this dealer - it's always so slow. The guy we worked with was great, though.

I was impressed with Jeff Gordon's waiting area for car repairs. They had a free Starbucks…read moremachine that served all kinds of drinks. The place was clean, comfy, and had a lot of outlets to charge a computer or phone. They also offer a free shuttle. The driver was very nice as I did use it. They also send an actual video of how they are working on your car. Really cool!