If your paying a 899 admin fee your a fool. Your paying them on top of there car pricing profit a fee to do their job. So that's double the profits lol. read more

Bought a 2003 nissan titan truck a few weeks ago, haven't even got the registration yet and its not drivable, jumped timing, so im paying a $600 a month car payment now and no ride.... ​ read more

I'm writing this review as I was pretty surprised to see some of the bad ones after my experience and feel they may be outdated. I purchased a new vehicle around January and had a beyond smooth visit. Troy was nothing but helpful with the cars I was interested in, there was no price snaking from what was advertised (which was a great deal), and I did not feel undercut on my trade in. I scheduled my first service/oil change and the woman on the phone was extremely nice, I was in an out within an hour, the service area and waiting room are CLEAN, it's very difficult for me to find any complaints with the service they've provided and I've been very happy with my purchase. read more

This dealership sold a rear brake job to the ex at 30,000 miles when there was no problem with the rear brakes. Asked to see the old pads and was told they threw them away. The car was still on its original front brakes as well. Everyone knows that you go through three sets of fronts for every set of rears due to the weight shift to the front wheels under braking. Laws of physics which is why front brakes are always more robust than the rears. They also forgot to reinstall all of the clips on the belly pan after an oil change causing it to drag on the ground. Capital group is terrible. Likewise for Capital Ford who reneged on a deal with me. Avoid Capital dealerships. read more

My latest experience with the service manager, Cheryl, was absurd. I received an unexpected bill because the service advisor didn't explain that work was going to be performed that wasn't covered under the oil changes for life program . I brought this to Cheryl's attention and instead of addressing the issue, simply told me to use a different service advisor next time. read more

They are horrible. Unprofessional. I have called them multiple times and each time they say "oh we will call you back" and I have never once gotten a call back. ive talked to two different people in the financial department and they both tell me different things. Pro tip dont buy a Nissan period. Go to Toyota. read more

Today is a day I do NOT have to wonder why there is still sexism in the car industry. I took my car in for a scheduled oil change and recall inspection just to be met by the most disrespectful and rude man I've interacted with all year. When I got out of my car to hand over my keys, I felt the typical energy that assumed I knew nothing. I let it go since that's unfortunately a reality as a young woman when dealing with car maintenance. KEN HALL went above and beyond from the very start by establishing he was above me and in charge during this service through his rude and condescending words and actions. While I waited 3 hours for my car to be done, Ken pulled out all the stops to be more condescending each time we interacted. In the waiting room, instead of calling my name like every other customer was called for, KEN HALL decided to sit in the chair next to me and stay silent as if he was another customer waiting. I did not address him so he decided to put his hand with a pen in front of my iPad screen and wave it around to get my attention. Not once during this interaction did he speak a word to me. He laughed when I looked up from my screen disturbed at the fact that a grown man just waved a pen in my face. He came in to tell me I needed more work done to my car and when I said I needed a moment to make a phone call, he stayed sat next to me listening to my call and then proceeded to speak down to me. KEN HALL decided to really step up his condescending game the next time we interacted in the waiting room. While I sat there for 3 hours, I saw every customer hear their name get called from across the room to say their car was done. I was sitting there using my iPad when suddenly my keys were dangling in front of my face. KENN HALL was silently standing behind me dangling my keys like a feather cat toy. When I went to grab my keys from in front of my face, he yanked them up and kept them in his possession making me follow him to my car to find out it was finished with the service. When we got outside, KENN HALL decided to tell me that my car was looking clean except for all the bugs that will never come off my car. I allege KEN HALL just let my car sit in the rain and told me he cleaned it. I ignored his car wash comment and went to pay to try and leave as quick as possible. After spending over $400, I got into my car and turned on my windshield wipers only to find one of them completely destroyed. He tried telling me that maybe I just needed to get them replaced. I brought the issue up to James who was great. He actually washed my car and was able to get all the bugs and even some tar off the side of my car. While waiting, a customer came up to me and asked about the inexcusable behavior of your employee KEN HALL. It's embarrassing for your business when other customers are coming up to me asking about the actions of your employee. After 4 hours I left with new windshield wipers and a freshly clean car along with a new appreciation that I do not have to interact with KEN HALL again. I spoke with the service manager Cheryl Furcini who assured me she was going to speak with him. Pathetic experience and an even more lame response. read more

Capital Nissan - Car Dealers Near Me - Wilmington, North Carolina

Grateful that I purchased my vehicle with the people at Capital Nissan. We had a small issue with my warranty but they were able to help me out and make it right. They have the best sales team, the best management, the best services and they even offer a complementary wash! 10 out of 10 recommended read more

In February, 2024 I bought a used 2022 Nissan Maxima Platinum ($32K) from Capital Nissan in Wilmington. After buying 7 Nissans, at 3 different dealerships, this was the worst Nissan dealer I have ever dealt with. The car was allegedly serviced, yet the washer fluid was empty, the cabin filter was filthy, and the tire pressure was inconsistent (high in one tire, low in others). Plus, the car was never detailed, and the gas tank was nearly empty (after complaining, they put 1/2 tank of gas in it). The dealer adds a $200 "nitrogen" tire fill and a $600 "ceramic" job (it already washed off) to every car. The "finance manager" tried to sell us a "Triton Warranty" (whatever that is) but neglected to offer the Nissan Security + plan, which I would have bought. They also wanted an additional $1,000 to make the car "CPO" (certified pre-owned). They were, however, nice enough to put a filthy, corroded license plate frame on the rear of the car (which I promptly removed and discarded, along with their advertising sticker). The bigger problem was all the paperwork was backdated, to the date I made a deposit (not the date I actually purchased the car), and was full of errors. When I questioned this, I was ghosted by the "product specialist" (now "internet manager"), general sales manager", "finance manager" (now "sales consultant") and even the "owner loyalty manager" (I'm not sure what her real job might be). They continued to ignore me even as my temporary tag expired. When the tag expired, I was unable to drive my newly purchased car for over a week. It appears they stalled everything so that my cash payment could pay off the lien on the car I just bought! Either that, or they are just totally incompetent. Trust me, if you piss off Mike Bassano, he and his minions (under order) will ghost you as if you bought your car in the Soviet Union. He will make sure of it! Apparently, he rules this dealership with an iron hand. Avoid this dealership unless you like to be lied to and treated like a complete idiot. There are too many other Nissan dealerships that truly care about their customers. I can only attribute all the "glowing" 5 star reviews to coercion or there are just a lot of uninformed people out there. If it wasn't for the receptionist at the dealership and the title processor at Capital Auto Group Corporate, I'm sure I'd still be walking! After reading all the negative reviews, at least I don't feel alone. The only upside is I got a practically brand-new car at a price so low, they might have even lost money on the deal. I certainly hope so! Noah Woods, feel free to comment. Please do contact me and explain/justify the horrible way I was treated. As Frasier Crane used to say, "I'm listening". read more

I am writing about a friend of mine who started out feeling very pressured buying a new car, she called me to help as I was with Infiniti for 15 years . So I called the Manager Mike Bassano and he was incredibly professional, accommodating and promised to have his best salesperson and finance person to help my friend! Kudos to Amanda May and Nikki Allard!!! You girls did great and Dominique said it was the best car buying experience she has had to date! Congratulations to all of you for a great job well done! read more

I have to say Troy was such a gentleman and so easy to deal with leasing my new SUV. I give him lots of credit for putting up with me. I truly appreciate his kindness and his hard work and dedication. I have to also give a shout out to Elijah in finance was a joy to work with as well. Happy New Year Guys. Joanne read more

I brought my car to the automotive repair section of Capital Nissan Dealer in Wilmington, NC after returning from a 3-week-road trip with my SUV sounding with a weird noise. The foreman took a ride with me on the highway and knew immediately it was a wheel bearing. It was a Friday after 2 pm, later in the day, and instead of doing diagnosing right then they asked me to return. In hindsight, I should have gotten the car diagnosed then, but agreed to return Monday. I haven't driven much in years prior to this past road trip, due to a severe car accident on 95 in 2014 and many surgeries. I then listed other things that needed looking at, and they noticed a bald tire, probably due to poor alignment. Why is a puzzle, but the problem exists. In the end I needed: Wheel bearing, rt front, new tire, alignment, oil change, rotate tires, and 4 small recall items for my Pathfinder. Because of the double delay, I was offered a loaner car. I was thrilled! They are still working on it. I know the Michelin tire is at least $100 less at Costco, but I was here, they had the car, so...... You are assigned a person to keep you updated through texts and face-to-face conversations. This was extremely helpful and comforting. I can see why they have been awarded The Best Customer Service Auto Repair Shop in NC. It was a pleasure to be treated with exceptional customer service and care and expert professional knowledge of the automobile. THANK YOU TO THE EMPLOYEES OF CAPITAL NISSAN, Wilmington, NJ. read more

Do not go here to get your car serviced. Long waits and poor communication. Can I give zero stars ?

I can't say enough great things about Capital Nissan. We just moved to Wilmington from Chicago and acquired an Altima. We have had to bring it in a couple of times and with no appointment (recommend making an appointment though) and they have always been so nice and helpful!!! Today we needed to change the battery in our key fob and Ken Hall took care of us (again with no appointment) with such an awesome attitude! We were in and out within minutes!!!!! Thanks Ken! Seriously great service!!! 6 stars!! read more

This is the first Nissan dealership I've ever been to where the staff doesn't even say "hi" to you. The front desk staff was rude and I saw them multiple times shaking their head at me and my family. We have driven Nissans for the past ten years and we have been to Nissan dealerships in at least 4 different states. My children and I came in to get an oil change and not only did the staff not even say "hi" to us, we were there over two hours and they didn't even ask if my three children wanted to watch the television that was provided (but turned off) in the very small children's area. The children's area had only two toys and one bench to sit on. It was shocking to me that this dealership was so impolite and unpleasant. The two service technicians I spoke with were nice and knowledgeable. Unfortunately, we will be taking our business elsewhere because of the rudeness we experienced from your staff inside. Hopefully the next family that comes in feels more welcomed than we did. read more

Michael and Trip gave my wife and I Outstanding service , answer all our question and accommodated my wife's busy schedule . Highly recommend , best warranty 5 years 100k bumper to bumper and lifetime drive train ,oil changes, tire rotation and state inspection. Amazing . Also have a nice waiting area with free cappuccino. read more

READ UNTIL THE END. Traded in my vehicle for a pickup truck. Got a good value, but it was practically broken down within two days. The vehicle was under warranty, and they quickly were able to fix it. The biggest issue I had was not the sales department. When I picked up my newly repaired truck, they left me with no fuel. The truck said I had 0 miles to empty, and upon bringing this their attention, they seemed like it was a chore to go get their customer (me) some fuel. They ended up sending me away with a phone number just in case I broke down before the gas station, which was roughly 3-4 lights down the road in the busy Wilmington area with delays from the construction. I even mentioned I was an active duty military member who had to drive an hour to get home, and I had 40 miles of range when I brought the truck in in the first place! The service department manager (at least he appeared to be) didn't care about his customer, and played on his phone instead of delegating his authority to his staff to help me. The ironic thing is if the car was to run completely out of fuel, in this case diesel, they would have caused damages to the truck further. Regardless of whether I made the money a manager there makes, I would have been a lot more helpful and caring to a customer who had so many issues from day one! read more

Im 38 and just purchased my 10th vehicle. Today was by far my best experience at a dealership. I have so many positive things I can say about this business. The entire staff was friendly and helpful. At no time did I feel pressured or uncomfortable. The deal was fair, better than I anticipated, and I left the dealership happy with the trade-in price for my car and the final purchase price for the vehicle. The atmosphere was personable, almost like a "mom and pop" or "family owned" business. In my opinion they are just good people. From start to finish everything was open and straight forward. Everyone was welcoming and easy to talk to. We had a good time and thats not the norm when buying a car. They have a solid team and earned my trust and respect. I will confidently recommend this business to my friends and family. Extremely happy. read more

The worst car buying experience I have ever had. The Salesman was very nice but made promises he did not keep. After two unsuccessful attempts to resolve my problems I called the sales manager. I talked to him, explained my issues and was told "I will personally call you back once I get to the bottom of the problem." He NEVER called back, he put it on the salesman to call, sad. So, I then called the GM for this dealership, Noah Woods and that was worthless call. I explained to him my concerns (that the sales manager never called as promised and the salesman really dropped the ball after the sale etc.) and was treated with true indifference. Was told that their suppliers and external issues were the cause of my problems. Customer service is a lost art..... After 4 attempts at resolving my auto buying issues they are finally resolved. WARNING if you do not live local do not accept a 'we owe' you may have to make serveral trips to get what you are owed. As I stated at the beginning "worst car buying experience I have ever had!" DO NOT RECOMMEND! read more

Stopped by to look at cars and was helped by Troy B. We didn't end up buying anything today, but I've been to many car dealerships and have never been treated so well by a salesman. Troy has a personable personality, and he went to great lengths to help us. At one point he even pulled a car out of the shop that hasn't been processed yet. He went the extra mile and I hope anyone going to this dealership gets to work with him. read more

Outstanding service dept,Top notch staff.Due to life time warranty ,they get my business exclusively.

Be aware of the low price advertise on the internet because you will have to buy mandatory nitrogen filled and seat protection packages added to the price. I will not be buying here or recommend this place to anyone i know. read more

I would not recommend this dealership for a purchase or a repair. They lied about the vehicle being a certified vehicle. I specifically asked for a certified vehicle they showed me this vehicle. It said certified on the carfax but after buying I had some minor concerns brought it in and they told me it was not certified. Talked with sales dept and GM they informed me it was not certified but indicated because I bought their warranty it was better than certified. This is untrue I asked to have certified they said I would have to pay for it my self. I ended up having to replace the tires because they were mismatched and that is a no no for a all wheel drive. They were only interested in making the profit off me and not making it right. BUYER BEWARE! They will tell you what you want to hear even though it is not true. read more

I bought my 2020 Nissan Maxima Platinum from Capital and had a very pleasant buying experience. I love the fact they give you free lifetime oil changes and enrolled me in the NitroFill program. They go above and beyond to make sure you are taken care of and all your questions are answered. They even got out some paint I accidentally got on my center console. Jerry Todd is the best! My last car was a 2007 Altima SL and I put almost 190,000 miles on it. I never had any major mechanical issues with it and will be a loyal Nissan car owner for life. read more

Brought my Maxima in for a routine oil change. My car has no scratches, dings, nothing but after the oil change it had a ding. No apology and never saw service manager. Attempted to fix and the repair was horrible. Don't go to this dealer unless you want your car damaged!! You've been warned! read more

I'm a very reasonable person so I'm going to give 4 stores.. This review has nothing to do with the business consumer relationship... I just almost feel sorry for Woods and Fisher for having their sales reps stare at a window... One thing I can say about those two vermin is that I am very grateful that they made the decision the sack me those years ago, because then I would have been stuck in the car business and would have never been able to get out... I am however in the trucking business and this COVID is our best friend right now cause business is booming. Now I'm sure those two vermin managers are feeling the full weight of their livelihoods being ripped from them as they ripped mine from me those years ago.. read more

I purchased a car from this dealership in June of 2018. Two months later I am still dealing with NCDMV because the paperwork wasn't handled by this dealership. The dealership told me that my plates had been transferred properly, but The DMV just notified me that: "Your vehicle's registration is currently revoked and a civil penalty of $50.00 is due immediately and your vehicle should not be operated." I had even called Capital Nissan July 15th to tell them that I had received a notice from the DMV and Capital Nissan told me that they handled it, and assured me that everything had been taken care of. Avoid this dealership! Roxanne B read more

Absolutely dishonest and untrustworthy company. Overpriced for their vehicles as well. I went in a month ago and looked around at vehicles. I knew I was not interested when they offered me a car with 100,000 miles. I religiously watch my credit and have Experian credit lock. I seen where they attempted to pull my credit because it notifies me. The sales guy promised and ensured me that he would not pull my credit. Of course I walked out because I was being offered a car with 100,000 for $14,000. I went to flow volkswagen and purchased a vehicle for $15,000 with 23,000 miles. One month after visiting nissan i get a credit report from their bank after I was promised my credit would not be pulled. So disappointed and will never recommend their company to anyone. Do yourself a favor and buy elsewhere. read more

Not a good review for the service department. Young kid worked on truck (warranty work) did not fix problems and when truck was returned because of same issues. Kid said we weren't driving correctly, smarted off to my husband! No respect for customer concerns, who is a retired combat veteran. read more

Typical bait and switch tactics used here . They advertise one price to pull you in and then tell you they just had a change in there promotion even tho it's still on there web sight . False advertising should come with some type of punishment by law it's a total wast of consumers time . read more

I came in with my fleet vehicle to have the ac fixed and Kaitlyn Hernandez was freaking AWESOME!!!! Not only did she do her job she went above and beyond as far as calling the fleet company to get approval for a rental car since they needed to order a part. read more

Free lifetime oil changes are not free. At the 15,000 mile service, one MUST PAY $133.00 to get the FREE oil change. If you don't pay, you can't get the FREE oil change as promised, AND no explanation for what that service covered for $130.00. read more

A sales Manger - name forgotten - is a lying, cheating, and greedy individual. Don't trust anything the sales staff tell you as they will not honor it in the future. Our new car price jumped $500.00 from the time I finished negociating with my salesman to when we started all the paperwork a few hours later. After some back and forth we settled for a $400.00 increase in the original sales price. If my wife wasn't in love with the car, I would have left right then. After purchasing the vehicle, delivery was scheduled for the next day. Waited all day and had to call the dealership only to get a lame excuse as to why the car wasn't there. I hope this review finds others looking for a fair price on a new car and steers them away from Capital Nissan on Market Street. For my own personal gratification, this post is intended to cost them much more than $400.00 they shafted us on. Every person we encounter to ask about our new car will hear this same story and hopefully think twice about visiting this place. read more

CAPITAL NISSAN IN WILMINGTON. Sold my car to them early March. Told me they mailed out a check 4 times for the pay off amount. LAUGHED IN MY FACE WHEN I ASKED FOR PROOF! ended up they just finally mailed out the Check for almost $1,200 less than agreed amount. Won't give me the rest till they get the title. Laughed in my face again. When I asked how I know they'll remember to call me (since they'd given me messed up information this entire time) they said if you eat to deal in hypotheticals, you can come get it in four months and hung up. I'd really like to tell you I took any of this out of context and they aren't this crappy of business owners but that was our actual conversation. PLEASE SAVE YOURSELF THE HEADACHE. If the dumb side of you ever thinks id be a "good idea" to do business with them, please remember this post! read more

I purchased and currently service my 2014 Nissan Pathfinder at this dealership, and I have Zero complaints. Th sales staff is top notch! They truly care about their customers, and it shows! Besides their prices squash the competition! My Serviced Advisor Tom always keeps my Pathfinder current with all of it's maintenance items. And the complimentary car wash is a Huge Bonus! I recommend family and friends as frequent as possible! read more

Service Department / Bad Attitude Noah Woods / NO call back Service Manager / NO call back Good buying experience but bad service, tells me they will lie to make sales and not follow up on there service promises. The Dean family will be going to Greenville NC for our next Nissan. read more

Very nice customer service staff. They did a good job and made me feel like they really appreciated my business.

Wanted to trade up a Chevy Traverse we'd owned for 10 months. Had done our research and had three different make & model SUVs we were willing to go with. Shopped several dealers, had great financing in place already, but was getting the usual numbers game until we walked into Capital Nissan. They undetstood where we wanted to be at with our trade in and payment. They knocked it out of the park! Matt our salesman wasn't pushy and had good information. Mike Bassano, the Sales Manager, was awesome! Very personable, excellent listener, and responsive to our needs. Paperwork was fast, finance guy -Rick - was a straight shooter, super organized, and got us out of there with time to spare to make our son's swim meet. Buy your next car here. You won't regret it! read more

I have purchased two cars from this dealer both times went very well. I think the key at least for us to know what we wanted to spend and under what conditions. I can't complain I feel we were related fairly. My wife is happy with her car and my son with his. I get my wife's car serviced and maintained here and here only. I have had a minor issue with the next service mile stickers. They would put 5000 instead of 3750. The issue is the next year model is 5000. But hers is not. The service manager fixed the issue with apology quickly. This is of course a minor issue as they send reminder service at the correct interval. I am pleased with this dealer both on sales and service and I would recommend them of you are looking for a great car (Nissan) and great service on your Nissan. read more

Capital Nissan has exceeded our expectations again. We had a few small items come up during the first month we owned our car. They provided a loaner since we are a one car family. Kaitlyn and the tech (Roger) did not discount the items we wanted looked into and came back with viable information for each one. Everything was adjusted to our satisfaction. We are happy with the service and look forward to dealing with them in the future. read more