Lost retirement ring and just a shot in dark and they had it. Amazing they were honestread more

After being diverted to a different air port I changed my reservation to pickup a car at enterprise…read morearriving at 100am. Since I was arriving late I called to be sure they would wait. Upon arrival I found out that you actually cannot even talk to someone on the phone on location. In fact, they did not even have a car for me because the person I spoke with had no idea if they would stay or have a car, but she told me they would both be there and have my car. No apology and no car. The Avis budget lady saved the day, was cheaper and kind. Never enterprise again.

Even though I requested a luxury midsize suv I was given a ford bronco…read more Didn't realize how uncomfortable I was until I was on the road. Became impossible to get a replacement. When I returned the vehicle, they were kind enough to adjust my charges to my satisfaction.

The airport recently renovated the parking ramps and moved the rental area farther from the…read moreterminal. They did make the rental counters nicer in the process. The Hertz staff are always friendly and fairly quick but I wish they had true Hertz Gold service where you just walk to the row next to your name and pick a car. Even with the staff being efficient there are sometimes 4 or 5 people in line at the counter.

Be sure to check out the interior of the car (I know the light is horrible in parking garages),…read morebefore you leave. The dashboard and the seats were filthy in this car. My husband didn't want to stand in line again, but if I had seen it in daylight, I would have insisted. I don't think it had been cleaned in a long time. On the good side, the location rentals are all in the same place, just outside of this small airport in the parking garage. Easy walk and easy walk to get to the car. Only one guy working the desk at pick up and drop off. We told him that the needs maintenance light was on and that it was filthy and he didn't really respond.

This entire experience from start to finish. I reserved the vehicle at 8 am I had to sit there…read moreuntil 10 to get the vehicle. Which made me extremely late to my destination. When I returned the vehicle my charges should have been 298.87 but some how the lady charged me 498.87. She couldn't tell me why. No one at this location knows what they are doing!! Also what was the purpose of me using a major credit card so a deposit can be used but then turned around and used my damn debit card. I will never use this car rental service again. I will make sure everyone knows if I have to stand out front with a sign!!! Do not use this company i repeat DO NOT USE BUDGET!! HORRIBLE COMPANY WORKERS NEED MORE TRAINING!!!

They were resourceful giving me a 4-wheeler during the nasty storm that was coming the weekend of…read more2/6/26. Of course I paid extra for it but they honored the T-Mobile arrangement of returning it without filling up. The car was clean and the process was painless. GSP has a relatively new rental building across the street from the terminal. Upon returning the car, no one was around at 5:00 am so drop off was a little weird just leaving the car without a walkabout. It all went well however when I got a quick email regarding receipt.

I was on a flight that was delayed a bit and arrived just at midnight. Even though the site closes…read moreat midnight, by the time I got to the counter, it was 12:15am or so and the counter rep was waiting for me. He said that since I included my flight information in my reservation, he tracked my flight and waited for me. He said that he doesn't wait if the flight isn't predicted to land until 2am, but he will if it's within 20-30 minutes of midnight. Thank you so much.

I love using National because I love the Emerald Isle. Enterprise is slightly different, in that…read morethey select cars from a very limited inventory to give you; you don't get to go see them all and pick what you want, like the Emerald Isle. I'm not too fond of these small airport National locations where you have to go to a desk (something else I absolutely hate) and check in and finish the transaction where they give you a key and ask if you're OK with the vehicle they selected. On this visit, the vehicle they offered was nice, it was an Audi. But the last time I used a counter like this (at a different airport, nearby) I got a vehicle I never would have chosen from the Emerald Isle, so this doesn't always work well. My gripe on this visit was when I got to the counter to get a car, there were three ladies working and one of them was helping a customer. The other two were typing on the computer in front of them. I had to wait for the one helping a customer to finish and then she took me. Immediately after, another customer walks up and one of the other ladies stopped what she was doing and took him. She also recognized his Executive Elite status... I'm Executive Elite too, but no one said anything about that to me? (this goes towards inconsistent management which means poor training and management) Ultimately, I got my car and left. When I returned, there was no one outside to check me in. I saw a sign that said take the keys inside and remember what spot you parked in - This is a horrible way to check in cars! So, I did just that. Got to the same counter inside where I checked the car out two days prior and there were the same three ladies working the counter. I stood there and waited while 2 were on the phone. After waiting a few mins and none of them looking up to see me standing there, I interrupted what they were doing to ask what I was supposed to do. One commented that some guy was supposed to be outside to check me in, but clearly he wasn't. She took my keys and said they'd send the email. I stressed the elaborate review to say this is quite the opposite of what makes National so great with the Emerald Isle at larger airports. They could very easily do the same style here or at least offer much better customer service than they do. I wish they would because selecting National at these smaller airports is no different, nor better than simply going with Avis or Budget.

I travel a lot and don't always have the best experience. Yesterday was refreshing. The staff was…read moreall smiles and they were really personable. We were in and out on less than 5 minutes because they actually paid attention to the information I submitted online. Walked out with a fully gassed up charger.

Charlotte at the counter made this experience. She's wonderful. What a great representative of the…read morebrand! Efficient. Friendly. After a long day of travel she is exactly what I needed.

Reservation agreement states no extra charge for domestic partner. My partner and I have lived…read moretogether for 9 years and have the same address on out driver's license. Agent told me that I would be charged $15 per day for him to also drive the car. False advertising.

Great pickup and drop. off!! it was very easy and affordable!I needed a car to get me through my…read moreown car break down. It was fabulous on gas as well

car in new condition. went with the "managers decision" on the amex site, hoping i would get a…read morebetter deal than choosing myself. should have chosen myself. got a hyundai kona. a bit small but new car and good mileage.

They are scammers. They lied about the time I picked up and returned my vehicle. They adjusted the…read moretimes so that I was over an hour late with my return and charged me $30 for an additional hour. I suggest that anyone who has rented from them check their receipt for this scam.

This place is TRASH, terrible customer service, terrible. Car was dirty , had to wait 45 mins…read moredidn't get the lux car we paid for. Left my fire arm in here and they lied to us that it was turned in! without any inspection of the vehicle they just rented it back out with a fire arm in the car! do not rent from this place. DO NOT RENT HERE

I recently booked a subcompact SUV "Hyundai Venue or similar" at Avis to be picked up at the…read moreGreenville-Spartanburg International Airport. I specifically chose that vehicle for accessibility purposes. My father is 97 and uses a walker. I am 73. After about a half-hour wait at the counter, Avis gave us a low-riding Kia (see image) instead of the reserved SUV (see image). We had to deal with that klutzy vehicle for an entire week! Now, two separate Avis agents refuse to address the issue. They're throwing it off onto Expedia. Something to keep in mind if you decide to book an SUV from Avis in Greenville. Vernon Williams

I booked a vehicle 10 days in advance, paid in full, and selected a specific type of vehicle based…read moreon the options and photos shown. When we arrived, none of the vehicles in that class were available. Instead, we were offered a lower-class vehicle for the same price. We were then sent to another location, only to be told that they did not have parking space for larger vehicles. The customer service was extremely poor, there was no understanding of the situation, and the manager was not available. Despite paying a significant amount of money, we were offered the lowest-class vehicles. We spent nearly three hours at the rental counter trying to resolve the issue. As a result, we had to postpone our trip until the next day. My advice: never pay in advance if getting the vehicle you actually booked is important to you. They were unwilling to offer any reasonable compromise, even though vehicles of the same class were available on the lot. Very disappointing experience. I would not recommend this company.

Avis/budget Rented a car got to destination and oil light…read morecame on. Called and they did not care told me to drive car back and exchange it. It had no oil.

Don't waste your time, because they'll waste yours. Bad communication between staff, waited 20…read moreminutes.