Dear Lord. Paid in full advance reservation and am now told to cool my heels for over an hour…read more Would like to go to the airport bar and get a beer but I guess not before driving. Nine other customers in the same situation. DO NOT PATRONIZE.

It hurts to rent with Hertz. If you do, you will know why Seinfeld has an entire episode about car…read morerentals. They lost my car key after I did return after-hours in the drop box, so I got a late return notice three days later, and my bank account had been charged every day for late fees. Since no one answers the phone, I had to go back to the airport to state that I would not be leaving until they closed my rental contract since I returned it on time. Turns out they lost the key; someone moved the car from the stall we parked it but never entered that the car got returned in their computer system, nor put the keys back in a place that made sense. Not sure how this place is still around and at the airport where people come in a timely need for a rental!

This location is great, very fast getting you in a car, very nice guest service workers. Your…read moreintern from Steven's point was very helpful as well. Keep up the great work folks, thank you

I rented a Ford F-150. Guy at the desk was very helpful (thats why you got 3 stars instead of 1)…read more Truck REEKED of POT. I mean to the point where if you ran the heater you'd catch a buzz. I contacted Annie Leung about it but never heard a peep. Guess they, or at least she, do not care. Good thing I didn't get pulled over. Other than that it was a smooth transaction.

Absolutely horrible experience from start to finish. The customer service is beyond terrible, with…read morezero communication at every step. When we picked up the car, nobody walked us to it, nobody did an inspection with us, and the vehicle was already covered in damage. Before we were even given the car, an employee told us the vehicle should not have been rented out at all and should have been taken to Texas for the season - yet they had us drive it anyway. On top of that, the windshield wipers were completely worn out and unsafe, which should never happen with a rental car. During a rainstorm, the wipers were so bad that we could barely see the road, putting us in a dangerous situation on the highway. To make things worse, staff attempted to drive the car off without properly addressing the existing damage. Later, when someone hit us and we were involved in an accident, the supervisor we spoke with refused to give us his name, which is extremely unprofessional and concerning. Despite the accident, we were told to continue driving the car. Now, after the fact, they are claiming the vehicle is totaled and are sending me a bill saying I'm responsible for it. I have been calling repeatedly to speak with a representative about this bill, and no one answers, no one returns calls, and there is absolutely no follow-up. This company lacks accountability, transparency, and basic customer service. I would never rent from them again and strongly advise others to stay far away unless you want to deal with damaged vehicles, unsafe conditions, unresponsive staff, and surprise bills with no explanation.

Rented a luxury car from Avis in Key West. I prepaid for 2 weeks at a total cost of $1075.00. After…read moreI returned the car I received my E-receipt for $985.00. So I had overpaid by $90.00 which according to the E-receipt was NON- Refundable. WHAT THE HELL I overpaid and Avis doesn't want to give me any refund. I called customer services and their excuse was I was LATE by 1 hour picking up at their Key West airport location. Poorest excuse EVER. I had to wait for an hour just to get through the waiting other people to get their rentals. Never going to use Avis ever again. Hello Enterprise Rentals

I rented a Kia eV6 from Budget at the Dane County airport. It was a good experience from start to…read morefinish. Tristan and Chloe were polite and professional. I had to extend my trip an extra day and that was handled with a less than 2 minute phone call. Budget exceeded my expectations and I'd definitely rent from them again.

DONT WASTE UR TIME. If you want a guaranteed unit, goes else where. Budget rates are marketed at…read morelower price for the reason of not having units available. I made a resv months in advance and when it finally was time to move I called multiple times and when I finally talked to someone to only find out there was no unit. IF I COULD RATE WITH ZERO I WOULD OF

Reserved a standard sedan or Camry. Upon arrival was offered a Pacifica minivan. Finally Ended…read moreup with a Malibu... but had to wait for it to be cleaned. Pay attention to the other reviews for this location. Staff is unconcerned for their customers, lacking professionalism. If you have another option... take it!

Absolutely avoid this Avis at ALL costs! I am a CEO and have traveled for work my entire 25+ year…read morecareer. I arrived late one night for a quick trip to give a presentation. In order to avoid an 'electric' vehicle option I checked the 'Managers Special' option at around the same cost. Upon arrival I was told that the special that day was a 18 passenger van! I asked if there was another option but told it would be another ~$100 more. I am a good driver and on principal decided to go out and take the van. I provided feedback upon return that I didn't not think that was an appropriate car to give out. Counter staff on both occasions really didn't care and acted so. I also filled out the online survey with poor reviews. Low and behold, 3 weeks later I receive a call that they say the van was damaged!!! Completely false claim, I think as retaliation for my poor survey response. Rude an unethical management. AVOID!

I experienced an extraordinary level of accommodation in scheduling, coordination for towing,…read moreknowledge and delivering valued service. Ali, the business owner, is most personable and all committed to provide quality service.

From the owner: Reliable Auto Repair at Zan Auto Shop – Madison, WI…read more Looking for a trustworthy mechanic in Madison? Zan Auto Shop, owned by local expert Zabi Ali, offers honest and fair pricing with over 10 years of experience. From engine and transmission repairs to body work, oil changes, and electrical wiring, we provide high-quality service to keep your vehicle running smoothly. Visit us today and experience reliable auto care you can trust.