Wow! We stayed in the presidential suite - 924. I want to live in this room. Very worth the price…read morewe paid. It was comfortable, clean, quiet, and the view was SPECTACULAR. We were so close to everything we wanted to do: Capitol tour, state street, museums, walking around campus, enjoying the lake, and eating at great restaurants. We also got to enjoy a concert on the square, which happens on Wednesday nights in summer. There was a pop-up farmers market close to the hotel that we visited as well. The bed was so comfortable and the AC worked really well even in the summer heat. Did not eat at the hotel bar this time, but have enjoyed food and drinks in the past. Valet staff were great and fast. Front desk staff were nice and helpful as well. This is a historic hotel and I hope to enjoy it for many years to come!

If you're thinking about using the gym DON'T! I was using the gym one morning to exercise/workout…read moreand on my way to the elevator to go to my room the staff stopped me and started questioning me, checking to make sure I was actually staying at the hotel and not just using their gym. The staff was rude, I felt like I was being interugated by cops.

Always reliable, always on time, several times they have had to adjust to a late plane schedule,…read moreand it was never a problem. Drivers are always personable and most importantly, safe drivers.

Phenomenal service. The communication was on great even though we were abroad. They arranged for a…read morevery convenient pick up location at the airport too.

If I could split this review into parts, I'd be all over the board…read more Front desk staff: 5 stars. Each team member was pleasant, professional and helpful. Room: 5 stars. Very nice room, plenty of space, all good. Fitness center: 4 stars. Fairly good selection of equipment, open 24 hours and good size towels. All machines I tried worked. Downside: It's in a really odd location. Restaurant: 2 stars. I had an early departure so I made sure to get up early, workout and then hit breakfast as it opened so I could place my order, eat in my room as I started packing, etc. I was the only customer when they opened, placed my order quickly and waited 20 -- 20! -- minutes for them to make a simple omelette. No one bothered to come out to let me know what the delay was or any sort of follow up. Additionally, I was forced to pay an upcharge for gluten free bread. That's a first for me at any Hilton property. At least the omelette was tasty but the poor service left a bad taste in my mouth.

What a fabulous place. Staff was wonderful. Bed and pillows were a treat. Location is unbeatable…read more Cookies---tremendous. One drawback they only have free coffee until around 6am. I think a free cup of coffee is kinda standard but everything else cancelled that out.

Fantastic location in downtown madison, very central. Have stayed heretofore and knew the location…read morewould be unbeatable for graduation festivities. The surge pricing of course is absolutely theough the roof at this time, and this is where I feel this place dropped the ball. Everywhere we ate in this trip would ask if we were there for graduation, and each place had a little something for the graduate or family. Usually a desert or maybe a drink, and each time a warm congratulations. Amazing how so little can mean so much. The hotel which was the most expensive part of this trip by a very long shot,.had, well, nothing. No congrats, no free breakfast, no complimentary cocktails to help get into the celebration....nothing. usually stay here for less than $300.a night and since this time it was well over 3x that, I guess I expected more. The hotel is fine if not a little dared here and there. The location is the best part. It is clean and warm water pressure is great.

This was one of the worst customer service experiences I've ever had. Not only is this hotel poorly…read moremaintained and clearly lacking proper management, but the way they handled my reservation issue was completely unacceptable. When I arrived, they somehow "lost" my original reservation and created a new one instead -- resulting in me being charged twice. I provided proof of both charges and attempted multiple times to resolve the issue professionally, but the staff and management were dismissive from the start. The manager was incredibly rude, refused to actually listen to the situation, repeatedly implied I was lying, and showed zero interest in helping fix a mistake their hotel created. Rather than taking accountability or even attempting to investigate the duplicate charge properly, I was met with hostility and disrespect throughout the entire conversation. To make matters worse, Expedia even reached out to the hotel on my behalf to help resolve the duplicate charge, and they still refused to issue a refund. Despite clear documentation and third-party involvement, the hotel continued denying responsibility and offered absolutely no solution. I have never experienced such poor treatment from a hotel, especially over an issue that was clearly caused by their own reservation system and staff errors. Between the lack of upkeep, disorganized operations, terrible communication, and unbelievably unprofessional management, I would strongly advise others to stay elsewhere. There are far too many hotels that actually value their guests, treat people with respect, and take responsibility when mistakes happen.

I stayed here for my daughter's graduation, and the staff could not have been more kind and…read moreunderstanding. They were incredibly warm and welcoming, and friendly from the minute I arrived to the time I left the next day. I appreciate how flexible they were with my situation, as I needed to check out on Sunday morning but keep my vehicle parked in their garage until 2 pm. The room was very clean and well-stocked. The temperature was just right. Communication from this hotel was exceptional; they made everything easy. Although I'd love to be able to say that I'll definitely be back, sadly, I won't since my daughter graduated from college and there won't be a need to stay in Madison anymore. Kudos to this staff! You made my stay perfect! Thank you.

This may very well be the best Hampton that I've ever stayed at. And I've stayed at a lot! The…read morehappy hour to celebrate the football game. Amazing they even had my favorite wine. The room wonderful the atmosphere fabulous. Excellent staff as well and the scones at breakfast, unfortunately I'm still eating and I need to remove from my house. The location is unbeatable. Walking distance to everything that downtown Madison has to offer. I would go again and again and again.

My husband and I were offering an adventure and he wanted to try Madison, Wisconsin for biking…read morearound the lakes and hiking. The weather was stunning and Mansion Hill Inn was a phenomenal choice. Every single concierge at the Inn were charming, delightful and accommodating. Our room was spectacular. The bed was wonderfully comfortable. Conversation with the several concierges was particularly enjoyable. The restaurants in Madison were truly incredible experiences. Each night we had the finest food. We were then off to our next adventure, to be cheerleaders for our son running in the Chicago marathon. What a delightful city you have, and Mansion Hill Inn is the premier bed-and-breakfast to choose. I wouldn't recommend any other location.

Attended a jazz night here and it was SO much fun!! The inside is so beautiful. Not to mention the…read more3 level terrace. The views are awesome. For a small entry fee you get to enjoy jazz and light snacks. Will definitely be attending more events here and can't wait to book a stay :)

Bad experience! I was told by the business I'm visiting to use their code and get a prepaid union…read morecab from the airport. I did that, and got confirmation texts from them, including a link to track my driver. It didn't work, no one was there. Called the company and she told me they don't book cabs and I'd just to hope someone came. When I started pointing out they'd let me book and prepay she hung up on me! What was the text for? Why accept prepayment and ask for a time? Seems scammy.

2 out of the 3 times I called a day or two in advance to schedule a ride in advance they did not…read morecomme in time . When I called the second time to ask where my ride was eric rudely said " we don't guarantee arrival times"

A great hotel downtown with beautiful water views. The hotel is large, clean, and has many…read morerestaurants onsite. The staff are friendly and the rooms are well appointed. Great place to stay overall.

The staff at the Edgewater are a stellar example of ineptitude and carelessness with a big scoop of…read moredismissive behavior slathered on top. 5/2/2026 : I purchased a gift card through their gift card portal (supposed to be a Mother's Day gift for my stepmom). 5/3/2026 : the $107 ($100 gift card + $7 shipping) is deducted from my bank account and credited to the Edgewater. 5/10/2026 (Mother's Day) : gift card has not yet been delivered to stepmom's house (Madison to DeForest) 5/11/2026 : I email the Edgewater through their gift card portal inquiring if the gift card has been sent. No response. 5/12/2026 : I call the phone number dedicated to the gift card "department". No one answers. I leave a detailed message asking for a call back or response to my previous email. No response. 5/13/2026 : I again call the gift card "department". Again no one answers. I leave a second message. No response. 5/13/2026 : I call the hotel front desk and I am transferred to the hotel spa. Someone answers! Yay! I explain the situation and I am told "the batch of gift cards purchased during that time period would have all been sent out already". Um. Ok. Where is it then? Can you confirm MY gift card was sent out? The spa person tells me she will find the gift card person and ask her to look into this. I am told someone will call me back. Plot twist...No one calls me back. 5/13/2026 : Late in the day...My dad texts me to tell me they received a note in their mailbox telling them to go pick up a package at the post office. Dad and stepmom have to take time out of their day to drive to the post office. They discover the Edgewater did in fact send the gift card but DID NOT PUT SUFFICIENT POSTAGE ON THE ENVELOPE (that I paid $7.00 to have mailed). Dad has to pay for the postage shortage. In summary... A shockingly repugnant experience. The employees at the Edgewater are lazy and, quite frankly, kind of stupid. They couldn't care less about conducting an ethical transaction much less a positive experience. I sincerely hope everyone at the Edgewater has the day they deserve. **Update** Wow. They didn't even mail the card until 5/10/2026. The person who prepared the gift card had to write the words "Happy Mother's Day" on the card and then waited until Mother's Day to send it...with insufficient postage (that I paid $7.00 for). The Edgewater is downright repulsive.

I have mixed emotions about the isthmus weekly. It purports to give…read moreUseful information but for many of us it comes off as cryptic. First of all it's hard to read because of small letters and faint low contrast type. Secondly much of it presumes substantial prior knowledge especially about the entertainers. It's rare when I know who and entertainer is that they're advancing. The ads should say something about their style genre And anything else that would help you determine if they're worth taking the trouble to get to. If you wouldn't presume so much prior knowledge intending only to serve insiders and University youth you could include older generations And benefit The advertiser and enrich the community. Also editorial should be presented as a point counterpoint they should never be a single point of view. If you don't have a credible counterview you should withhold the commentary until you do.

I have picked up a copy of the Isthmus for years, and it is a good FREE weekly paper that tells you…read morewhat is going on in town in terms of music, movies, clubs, etc. The Isthmus though has lost it's best champion - Bill Lueders. He has decided to leave the paper, and that is a true shame. He carried the paper for all of these years, and frankly the rest of the writers while O.K., are so heavily biased it is not even funny. Biased towards the left - the FAR left. If you want equal coverage, fair coverage of Democrats AND Republicans - do not pick up this paper. The heavy bias in favor of liberals cannot be overstated. I find it odd that a couple of months after the protests at the Capitol when in response to letters about a article in the paper that I guess did not have enough liberal spin, Bill Lueders said the paper is NOT biased towards any group and covers all groups equally - he is gone. His attitude towards the protests apparently hurt him as well, as he was perceived as not being as gung-ho in favor of the protests as he could have been. It all smells to me like he was forced out. Just my opinion. However it took place, the paper has lost Bill Lueders. And that means one less reason to pick up this paper weekly, when you can get all of the info online as well for free.

If you need a party bus for any event, LOOK NO FURTHER!! Cruise-a-palooza is absolutely amazing…read more You book over the phone and can pay with card a few days before the event or pay in cash day of for a discount. Everyone who I spoke with when booking the event was so nice and helpful. Our driver, Phil, was so fun and welcoming. He made sure we knew everything (music, lights, temperature, etc.) we needed to know before the ride started. He was right on time and very responsive by text before and during the ride. Everyone had an amazing time and we would definitely book through them again if we need another party bus!

I hired Cruise-A-Palooza for my mother-in-law's birthday party to take 20 of us from the suburbs to…read more downtown Milwaukee for dinner. We rented a 24-person party bus. The entire experience from initial contact to final drop off was stellar. I got a quote from another company, which was more than double what Cruise-A-Palooza quoted. I also liked that C-A-P's quote included the bus, driver, fuel, mileage and tax. (The only thing it doesn't include is the driver's tip.) The bus was really modern, super clean, had a screen (in case you wanted to stream anything) and a great blue tooth speaker system we connected to. Barb in the office was so communicative ... we never worried the bus wouldn't show, and Nathaniel, our driver, texted when he was on the way and was great all night. Having the bus really made the night special. I highly recommend Cruise-A-Palooza!