Kai, was wonderful getting me started at the counter. Professional, positive and friendly. Tru…read moreasset to your company. Chris,Nick, Regan and Sydney were as friendly getting me to my car and making my experience 5 Star. The Enterprise Newark staff is fantastic

I love this location! They always have a large selection to choose from. I'll be back on Tuesday!!!read more

Best service don't have any problem they don't try to sell any service new cars as longest you take…read morepic before dive out on lot

Bob , Dip and Sarah were great reps and took care of me pickup and return. pretty streamline…read moreprocess and car was clean and good condition. will rent again. thanks

Let me start by saying that the process to pick up the car is horrendous. You have to take the air…read moretrain, a bus etc and then call the shuttle to get you- by the time you do that you then wait for a shuttle and the rental agency is off site from the airport. I'd save time by taking a Lyft or uber to the location for pick up so that you don't sit waiting forever. The pick up process was okay and the guy who helped me was friendly but I definitely got swindled into getting extra insurance that my car insurance broker confirmed I didn't need. Make sure you have your coverage to prove you don't need it. I could have saved some money by not doing that. The car offered was brand new with few miles and in great condition. It was reliable and unlimited miles and the price I paid for the car was less than agencies on site at the airport. Dropping off the car was fast and easy and they checked everything out for signs of accident, etc and it was fine. Bob helped me and was fast and very kind. I'm writing this now while waiting for the shuttle to get back to the airport. Again- waiting rather than just scheduling a car, etc to be more efficient. I'd say that's the biggest downside. Overall I'd say if you want a cheaper price for a rental car with unlimited miles and are willing to do the run around for the off airport service, it's worth it. For me personally, I'll probably stick to something on site moving forward to not waste so much time getting to the rental car and getting on my way. Rating this as 3 stars because the car was great but the way the shuttle service etc is handled isn't convenient. Thanks!

My experience with ACE/Drivo was extremely disappointing…read more 1. Confusing airport pickup The location is very inconvenient. Unlike the major rental companies located at the airport rental center, you have to take a separate shuttle. Their emails repeatedly referred to Drivo as a "partner," which reasonably led me to believe they were located at the main rental facility. They are not. To make matters worse, there are still Drivo signs inside the airport rental center, so we dragged our luggage up to the third floor looking for an office that no longer exists. Only after going back to the AirTrain and waiting about 10 minutes for their shuttle did we finally reach the actual location. The only explanation was hidden in the fine print at the very bottom of the confirmation email. I strongly disagree with this approach--it is misleading and wastes customers' time. 2. Long delay My reservation was for 11:00 AM. At 12:15 PM, I was still waiting for a vehicle. 3. Poor customer service When I asked about the delay, the clerk simply shrugged and said, "It happens," offering no apology, no solution, and no effort to make things right. 4. Vehicle quality To be fair, the car itself was mechanically decent, but it had over 50,000 miles and clearly had a history of cigarette smoking, despite the heavy air freshener used to mask the odor. 5. Real consequences Because of the delay, we missed my daughter's registration and lunch at her fencing camp. This wasn't just an inconvenience--it affected our plans for the day. 6. Generic response You can read ACE's automated, copy-and-paste response below. It completely ignores the actual issues raised. 7. Misleading signage I've included photos showing that Drivo signage is still present inside the airport rental car center even though there is no Drivo counter there anymore. I can only imagine how frustrating this would be for families traveling with children and multiple bags. 8. More waiting after being told the car was ready I was told my vehicle was ready and instructed to go outside. However, the rental system still showed the car as being serviced/refueled. The screenshot is timestamped 12:20 PM--despite my reservation being for 11:00 AM. Overall, this was a frustrating experience caused by poor communication, confusing pickup logistics, excessive delays, and indifferent customer service. I would not rent from ACE/Drivo again unless these issues are addressed.

Stephanie was very helpful and gave us a great deal! Highly recommend using the car service. Our…read morecar was ready in a timely manner and clean.

I'd leave no stars if I could. Booker beware…read more Booked online - they charge you for an extra day if you want to do say 10am-10am or an hour or two extra outside of noon to noon. Arrived at 10:15 - got to hertz around 11ish. Tons of people waiting around - not enough chairs - sitting on floor for all 3 of the rentals in that area not having cars. After waiting in line, was told they couldn't help us until our reservation at noon... wouldn't offer more info. We asked if they could at least add a driver and we were told no. We proceeded to go check in online through app/link. (11:20 at this time) Which confirmed and said we would hear back around 11:30. Waited - nothing. 11:45 we go get back in the long line and get up to counter now after 12 & the guy still can't tell us anything or when cars would arrive. We asked him to cancel the reservation and he said he couldn't do that. What is the point of even having people there?? No number to call on website. How do you overbook when you don't have cars?? Absolutely will think twice about ever booking Hertz again in any location and you should too.

Rented a standard SUV through Costco. I did not expect a nice flashy new car, but a 2019 Nissan…read moreMurano with 62000 miles definitely was not good. There was a huge dent on the windshield, and the windshield wiper is not clearing clean. The gas gasket was not connected to the gas opening. The inside was not cleaned 100%. The staff at least was nice. However I will try to rent from Alamo in the future. Last time when I rented a standard SUV through Costco/Alamo, I got a brand new Acadia with only 11 miles on it. The price I paid Avis is definitely much cheaper than I expected. Not sure if it's because the system knows I booked through Costco that I ended up with the Nissan. Will try to stay away from Avis unless the price difference is huge.

I am extremely dissatisfied with my recent experience with Avis Car Rental Newark Liberty…read moreInternational Airport After returning my rental car, I realized I had accidentally left behind my Apple iPad. I reported it immediately through the Lost & Found process and submitted a ticket with every piece of information that could possibly help identify the device. I provided the serial number, a detailed description, photos of the protective case, and all requested information. I even placed the iPad in Lost Mode, which displays my contact information and a reference number on the screen, making it easy for anyone who found the device to identify and return it. Fortunately, my iPad was fully charged when it was left behind. Through Apple's Find My feature, I was able to track its location, and for nearly 10 days after I reported it missing, it continued to show as being at the same Avis rental location where I had returned the vehicle. Based on this information, I know the iPad was at the Avis facility, yet despite providing this information to your team, no one was able to locate or return it. It has now been more than two and a half weeks, and despite numerous calls to both Avis Customer Service and the Lost & Found department, I have received absolutely no meaningful assistance. Each time I contact Customer Service, I am instructed to call Lost & Found. I have been given multiple phone numbers, but they all lead to the same frustrating outcome. After entering or providing my reference number, I am simply told that the reference number does not exist, and the call is disconnected. When I call Customer Service back, I am sent through the exact same process again. I have been caught in an endless loop with no resolution, no accountability, and no one willing or able to help. This has been one of the most frustrating customer service experiences I have ever had. I understand that lost items cannot always be recovered, but what is completely unacceptable is the lack of communication, the broken support process, and the inability to reach anyone who can actually assist. Given that I could verify the iPad's location for days after it was reported missing, the lack of action from Avis is especially disappointing. As a result of this experience, I have lost confidence in Avis and will never use your services again. I will also share my experience with friends, family, and colleagues so they can make informed decisions before renting from Avis. In addition, I intend to recommend that my company's corporate travel program reconsider its relationship with Avis and explore alternative rental providers for future business travel. I sincerely hope Avis reviews and improves its Lost & Found and customer service processes so that other customers do not have to endure the same experience.

After having a rough air flight experience, I was hoping to have some relief and friendly and happy…read morefaces. When I reached to rent my car with my mom on the wheelchair, extremely exhausted, and ready to head to the hotel. I can't explain the kind of service we were given by associates and Manager almost end of there shift. They had very unique names and beautiful, for sure I am going to mistype but Messiah (manager) and his associates were very patient and helped us out from getting the car, showing the best fit for my mom, that can be comfortable, yet convenient. We ended up renting BMW X7, beautiful car. It was little high for my mom to step up, but Massiah, went above and beyond, he went on search for a stepper so my mom can sit without any inconvenience. Also, he walked me through the car system, since it was my first time driving it. Their service didn't just ended here, while returning, they escorted us to the terminal, the associate didn't just dropped us but stayed there with my mom until I checked in and I had available hands to drive my mom's wheelchair. What an incredible experience and service. Thank you everyone who were patience and helped us out through getting our car and returning it. You gained my business, I'll be using your services whenever in EWR. Thank you :)

If you rent a car at Newark you have to use Alamo. Clean cars, friendly people, efficient...I…read morenormally don't gush about rental car stands but this experience was just over the top.

Nice location in Newark airport and so clean. No complaints! The cars are easy fine in a very…read moreorganized lot.

I reserved a Toyota Prius at LaGuardia but after a 2-hour wait on July 17 midnight it wasn't…read moreavailable so I took another car.The next day I was told to exchange it in NJ as the car was not in good condition and also was smelling bad but the Prius I was given in liberty international airport had an engine warning light, service maintained light .After another long wait with no help I canceled.I used the car only from July 17 midnight to July 18 evening but was charged for 7-8 days. Customer service both the at counter and on the call were horrible. No courtesy. Never ever again with them. I initiated a request to Apple Pay for refund. I'll even goto consumer court if needed

Under no circumstances should you rent a car here. I waited…read morealmost two hours to get the car I reserved, having to make multiple phone calls to the office. The office is not where the cars are -- they put their cars in a parking lot, and YOU will pay a parking lot fee for every day you're renting the car, even though the car is not in the parking lot during your rental. Your final bill will be way, way more than the original quote, as they load it up with erroneous, unethical charges. I mean... my final bill was $160 more than the quote they'd given me, due to all the surprise charges they hit you with. Absolutely a scam and a rip-off. Stay far away.

It's a scam If you…read moreleave from the airport, you can not find the location. And when you call, they offer a $250 shuttle pick up to take you to the car pick up location. This place should be reported and investigated