Super smooth experience getting and returning our Enterprise rental car at Newark Airport…read more Our flight was due in at 11pm but we landed late and luggage was slow so we got to Enterprise after 1am. A friendly employee was still there waiting for our flight's passengers to come through and had us sign a quick e-form. Unlike the airport employees who were not interested in helping us find our delayed luggage, the Enterprise employees (despite it being 1am) were friendly and accommodating! We signed a quick form with them. The Enterprise parking lot was empty - entirely cleared out - so they sent us to the next lot over, National (their sister brand). There were a handful of SUVs left and we were told to pick the one we wanted. We found a Chevy, all clean and ready for us. Turned on the heat, adjusted the mirrors, and we were on our way. I forgot to ask about the tollpass because we were exhausted at 1am, but found out later that we'd just be billed by mail for any tolls.

Shanteeya (I hope I didn't get her name wrong) at the Newark Airport Alamo/Enterprise was amazing…read more I rented a car in Philadelphia at Alamo and dropped it off at the Newark Airport (Alamo, Enterprise, and National are all part of the same hub). The car was dropped off Saturday evening April 4th. Upon returning the car in Newark, I had an excellent experience with this car rental service, thanks entirely to the outstanding support I received from Shanteeya. From the moment I arrived, she was cordial, welcoming, and genuinely attentive. What really stood out was how she handled an unexpected issue. I was given a car remote with a dying battery, which immediately added stress to my trip. Instead of brushing it off, she responded with empathy and understanding, acknowledging how inconvenient that situation could be. Shanteeya stayed calm, listened carefully, and quickly worked toward a solution. Not only did they replace the remote promptly, but they also reassured me throughout the process, which made a huge difference in easing my frustration. Their approach was truly solutions oriented, they identified the problem and made sure everything was fully resolved before I left. She, then, proceeded to support me with removing the car seat which had gotten stuck in the 2nd row. Going above and beyond like that isn't something you see every day. Because of their professionalism, kindness, and willingness to help, what could have been a stressful event turned into a positive experience. I'm very grateful for her support and would happily rent here again because of the exceptional service that was provided.

I had no problems with the car itself or the rental agency. But getting there from the airport was…read morequite difficult. Their shuttle will not pick you up at the terminal; only from a place called "P3". I asked 3 different airport employees how to get to P3 and got 3 different answers. Took me an hour to get there. That's my only criticism. EWR-171938

Good experience. Good workers. Efficient. Drop off at Tram a very long distance from Terminal…read more (EWR-170449) (ACE77783302)

Amil Very nice and very helpful…read more Thanks so much Amil Thanks for the tip about tolls and how to avoid on Google Alan Spragg

Although this is a smaller company to rent from and a bit hard to find it was a great experience,…read morethey tell you about the covered areas and make sure you know what's in your package. Their system was a bit slow when I first came in to rent but they apologized, took their time and gave me a newer rental as a thank you. Bob made the drop off seamless.

Stephanie was very helpful and gave us a great deal! Highly recommend using the car service. Our…read morecar was ready in a timely manner and clean.

I'd leave no stars if I could. Booker beware…read more Booked online - they charge you for an extra day if you want to do say 10am-10am or an hour or two extra outside of noon to noon. Arrived at 10:15 - got to hertz around 11ish. Tons of people waiting around - not enough chairs - sitting on floor for all 3 of the rentals in that area not having cars. After waiting in line, was told they couldn't help us until our reservation at noon... wouldn't offer more info. We asked if they could at least add a driver and we were told no. We proceeded to go check in online through app/link. (11:20 at this time) Which confirmed and said we would hear back around 11:30. Waited - nothing. 11:45 we go get back in the long line and get up to counter now after 12 & the guy still can't tell us anything or when cars would arrive. We asked him to cancel the reservation and he said he couldn't do that. What is the point of even having people there?? No number to call on website. How do you overbook when you don't have cars?? Absolutely will think twice about ever booking Hertz again in any location and you should too.

Rented a standard SUV through Costco. I did not expect a nice flashy new car, but a 2019 Nissan…read moreMurano with 62000 miles definitely was not good. There was a huge dent on the windshield, and the windshield wiper is not clearing clean. The gas gasket was not connected to the gas opening. The inside was not cleaned 100%. The staff at least was nice. However I will try to rent from Alamo in the future. Last time when I rented a standard SUV through Costco/Alamo, I got a brand new Acadia with only 11 miles on it. The price I paid Avis is definitely much cheaper than I expected. Not sure if it's because the system knows I booked through Costco that I ended up with the Nissan. Will try to stay away from Avis unless the price difference is huge.

0/10. I would not recommend Avis…read more I rented a vehicle for a work trip from June 15 (1:46 AM), picking up at PHL and returning at EWR on June 16 (2:44 PM). The vehicle contained a half-eaten burrito in the passenger door, a Gatorade bottle behind the passenger seat, and another bottle containing black liquid in the rear cup holder. I was then charged for 21,854 miles despite driving only 268 miles, resulting in a bill of $8,270.31. When I called on June 17, customer service representative Akilya told me a refund request had been submitted, estimated my corrected total at $179, and stated I would receive a corrected receipt by June 18. When I called again on June 19, customer service representative Pablo informed me that no refund request had actually been submitted, restarted the process, and provided a different estimated total of $199. As of June 21, I still have not received a refund or a definitive resolution. A dirty vehicle, an $8,270.31 billing error, conflicting information from customer service, and an unresolved case nearly a week after the rental ended make this one of the worst rental experiences I have had.

After having a rough air flight experience, I was hoping to have some relief and friendly and happy…read morefaces. When I reached to rent my car with my mom on the wheelchair, extremely exhausted, and ready to head to the hotel. I can't explain the kind of service we were given by associates and Manager almost end of there shift. They had very unique names and beautiful, for sure I am going to mistype but Messiah (manager) and his associates were very patient and helped us out from getting the car, showing the best fit for my mom, that can be comfortable, yet convenient. We ended up renting BMW X7, beautiful car. It was little high for my mom to step up, but Massiah, went above and beyond, he went on search for a stepper so my mom can sit without any inconvenience. Also, he walked me through the car system, since it was my first time driving it. Their service didn't just ended here, while returning, they escorted us to the terminal, the associate didn't just dropped us but stayed there with my mom until I checked in and I had available hands to drive my mom's wheelchair. What an incredible experience and service. Thank you everyone who were patience and helped us out through getting our car and returning it. You gained my business, I'll be using your services whenever in EWR. Thank you :)

If you rent a car at Newark you have to use Alamo. Clean cars, friendly people, efficient...I…read morenormally don't gush about rental car stands but this experience was just over the top.

I utilized the Budget location during my recent travels to New York. Initially I was not happy with…read morethe service as the price I initially received on the site, wasn't the same once my card was charged. But, the ladies working the front desk were very pleasant and explained everything in great detail. I actually received an upgraded vehicle, which was clean and well taken care of. The gentleman who checked us in upon return, was also very fast, friendly and efficient. I will return upon my next travels in this area.

Horrible service. Over 80 people in line and only 2 workers to get a rental car. 2 hr wait to get…read moremy rental. Extremely understaffed.

Don't be scared by the low reviews or unfortunate business name!! This place is under new…read moremanagement and you aren't actually getting a busted/"wrecked" car. I have driven these cars to meet with clients and do some factory tours and no one thought it was any different than a traditional rental car. I honestly love Rent A Wreck, and Carlos the manager is the best. He is super helpful and really tries to go above and beyond to make his customers happy. I started using them when I was fresh out of college and wanted a cheap rental car. Years later, I still use them especially for longer rentals because it is significantly cheaper than Enterprise, Hertz, etc. When you rent at a traditional car rental company, you get brand new cars with super low miles. This company rents vehicles that might be a couple years old, but still have fairly low miles. They aren't trashed, messed up, or in bad condition. But it might be a 2018 car with 30-40k miles on it or a small scrape on a bumper or something, and for most people that is perfectly fine, especially considering the price. The cars are cleaned and all the paperwork is done ahead of time so you can just show up and pick up the car without any hassle. It's a great value for the price and Carlos always takes good care of his customers. I highly recommend giving them a shot - I'm super happy with my experience over the past several years.

Under no circumstances should you rent a car here. I waited…read morealmost two hours to get the car I reserved, having to make multiple phone calls to the office. The office is not where the cars are -- they put their cars in a parking lot, and YOU will pay a parking lot fee for every day you're renting the car, even though the car is not in the parking lot during your rental. Your final bill will be way, way more than the original quote, as they load it up with erroneous, unethical charges. I mean... my final bill was $160 more than the quote they'd given me, due to all the surprise charges they hit you with. Absolutely a scam and a rip-off. Stay far away.