Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

Reasonable trucking parking easy to pay and they give you codes to get in and out. Good place for…read moretruck parking.

Back in October 24 I made a reservation for truck parking at rush truck parking my card was charged…read moreand I was to receive my pw soon well never did had to go park some were else money refunded so on Oct 15 I started a monthly spot. Two days in I drove an engine bolt through my new drive tire the lot was a wrecking yard for 20 years I know of and they laid a few inches of crushed asphault over all the debris and as soon as I run it over it pops up I have buckets after a few months they started making up past due balance. So I canceled all my reoccurring rentals a few days later a new one was opened in my name my info but charged at a non standard amount the system u set it up on only charges for a month or week at 220 a month however the one they set up was to reoccur at 600 for one space so I told them I was leaving when I return if in fact anything is owed i will settle up as soon as I returned and a day later my stuff was towed and lastly when I went to pick up my vehicle it was at a rush auto dealer ship around the corner not even a tow yard it was hidden by other vehicles I will also add i was paid up until 1 31 25 so park at your own risk.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Love this storage facility. Both Tony and Mary were very professional, efficient and helpful. The…read morefacility is very clean and seems safe and secure. The prices of storage are on the climb everywhere and their rates might be a little bit more than some other places nearby but after visiting other facilities, it was clear that you get what you pay for.

Great company, easy to work with. They are a great value and will work with your schedule.read more

NO-NO-NO; right off the bat this company is a no-go. Tried calling BOTH of their Mesa, AZ phone #s…read moreand met with immediate hangups from their line. Called numerous times; all hangups either intentional or they don't care to have calls to get customers. Sent an Email so the high school kids running this kiddieland may or may not respond. Called a Ventura,CA location's phone #; same result, all hangups. Called the UNITS Franchising Group in NC; one hangup then a voicemail; left a nasty message. A no-go non-starter; don't even have a working phone #. Big warning signs.

This company deserves their flowers for being Hero's commended around the world. I'd trust them…read morewith my move or my life. Their attention to detail and commitment to finish a job is unmatched. Good people!

We needed to store the contents of a 4 bedroom house during renovations due to a water leak. Mary…read morein the front office was amazing every time we needed to ask questions or anything. When we were ready to move everything out of the pod storage and into a storage unit across town, the crew, lead by Jesus, along with Matt and Nick were awesome. They were extremely attentive as we worked on placing items the way we wanted them placed. They were professional, friendly, energetic, and pleasant to work with. I will be using them again!

So grateful I found this company. It's family owned & they couldn't be nicer. The process was easy…read moreand the customer service was top notch. The prices were better than other companies. I called for a 40 ft container on Thursday at 3 pm & they had it at my house the next day by noon.

Some people live to write stinging reviews. I do not. I try for fairness and honesty…read more I will take my Public Storage experience piece by piece. First, employees. In my experience here, November, 2025, they get a 5. Second, the Unit - also a five. I did see a customer in the office wondering where the cart was for her block of units. She was told it could be in use elsewhere, could be parked behind the door of someone's unit, or stolen. Her experience gets a 1 here. Public Storage.com. A landlord and I have been helping a friend get his collection into storage. At the desk we were advised an online registration would get us a lower rate. And advised us rates change. On November 7, 2025 we were quoted $51 for a 10 x 10, online contract. It failed, likely because, despite a long career in operating systems, hardware specifying and buying, database development, our experience was a fail. We lost the $51 rate. It went to $76 a week later. When I step to the counter, systems are inevitably down or processing slow or.... Public Storage.com would not accept the payment of two potential payees. The interface provided no reasons or guidance. But I am sure it was me, The User's fault. I was the guy in the Helpdesk Joke who thought the CD reader tray was a coffee cup rest.... In 1981 I did not know a 5" floppy disk needed formatting before use. The most valuable Help Desk tip ever - at that time. I give myself a 1 on Public Storage. com. The App. The app does nothing until you have rented a storage unit. No score here. If this online experience is the future of Artificial Intelligence; Family Human, we are in trouble. Life is too short for computer interactions. There's a life out there! Phone help: 602 635 4015 for this facility. They get a 5. Once we got a 10 year Public Storage Customer Service employee online, they found the First Attempt (expired, useless. Found the data collected by our first Assistance call, and sent us to an employee that finished us up, was patient as we connected tothe proper payer, and got the unit rented. My advice, stay away from the digital-only side of this house and connect with Real Intelligence - Office employees or Dial up assistance. Concluding, I can give my who Public Storage experience a 3. We did have a cart for our unloading, you must locate an employee to unlock the bathroom. The coded security gate worked well - once we got the code. Unit rental fees wentvfrom $51 to $76. Also, this has got to be the best real estate investment going - as long as we Pigeons of Life can afford the charges.

they jack up the prices on the rent and no one calls you back. horrible way to treat a customer…read morethats been with you for 7 years. by the end for a 10x10 it was $400...

Elizabeth help me get into a unit was very nice and professional made me get into a perfect size at…read morea perfect price. Didn't hesitate to show me all the sizes that were available.

Deleted one star from my previous review For the owner or manager trying to gaslight me by saying…read morethat the lines on the pictures that I've provided are cracks in the cement blocks is just BS. They are mud tubes specifically from termites. Anyone looking at those pictures can blow them up and see that they are external to the wall (on top of the cinderblock ) and not a crack in the cinderblock. Besides, I actually crushed one of the mud tube lines and they were mud tubes. On top of that the two pieces of antique furniture that I had right up against that area is the only thing that got termites. They didn't come in with the furniture. The furniture was destroyed because of the termites that are in the facility. They came up through the openings in one of the other pictures at the base of the wall. And spread out from there. I ended up taking my furniture right to the dump because I didn't want to bring a termite infestation with me