We had Deck and Drive install a travertine patio. Two of our neighbors had used Deck and Drive, and…read morewe were impressed with the work and the fact that, in both cases, they came back to change things to be sure the customers were satisfied. In one case, they came back after a full year. I had questions about the contract, and their incredible representative spent over an hour with me answering every question. Now - as for the work: I was incredibly impressed with the very careful measuring done as the sand was being sloped just right for proper drainage. Everyone worked with me when we were delayed by our HOA. They also changed their schedule so that we could get a termite treatment done after they began the digging. The workers were polite, communicated well with me, and left our yard in perfect condition. We have faith that if something goes wrong, they will come back and fix it. I am a bit of a manager as work goes on in my house. They always made time to answer my questions. One remarkable part of the design and their mastery is that, when they looked ahead to where the patio would end, the layout would have left a very thin strip of tiles. They adjusted the size of the tiles in the design so that this didn't happen. Each worker told me what to expect in the next step and what to be sure got done. They even out the extra tiles where we wanted them in our garage. We love our beautiful patio!

Overall Job Quality is acceptable but probably lower than average. They promise a white glove…read moreservice and don't deliver. Sales and Estimate:If you enjoy a 3.5 hour time sales pitch then have D&D give you an estimate. They initially said they needed 1 hour of our time, they came at 5:30 and left at 9p. They start with an estimate that is double most others, then work their way back hard selling the entire time. They claim all their workers are with the company - no contractors (lie #1), I specifically asked do they leave a cement mess in my landscaping: they claimed they have white glove service and no materials like rinsed cement etc are left on property (lie #2). Cancellation Process: After signing, we decided we signed under pressure and duress and needed more time. We asked about canceling and our request was ignored for 4 days, when they responded they said it had passed the cancellation period and that there was a $6,000 fee to cancel. The founder got on the phone after we escalated our argument. Stephen assured me he would make a special effort to "micro-manage the hell out of my project" and I would be extremely happy. I never saw or heard from him after that conversation. Project review: Pablo (nice guy and the only one that promptly responded when we had issues) came out to review the project, dimensions etc. Never saw or heard from Stephen the micro-manager during this process. Demo and base rock layer: (delayed 1 week because initial inspections failed.) Seemed to do an ok job of prepping the base layer. These contractors (not Deck and Drive employees) caused some sidewalk damage that was never repaired even after requesting D&D to repair and then saying they would. I expected any sprinkler plumbing near the driveway to be destroyed and it was, however I was told they would leave it exposed or marked where the remaining pipes were - I had to dig up the base layer to find and repair the plumbing. Never saw or heard from Stephen the micro-manager during this process. Install: Contractors (not D&D employees) did the install. They were nice and did an ok job, with the exception of not getting the dimensions correct as contracted and shown on plan. The second day when it looked like they were finishing, I asked them to measure and compare to the plan, they took the time to extend the width at that point to plan. The area between the sidewalk and street was never extended to meet the street, instead they put an asphalt patch to make up the 6-8 inch gap.The micro-manager might have caught this - if only he had stopped by. Overall the job was ok, better than the previous asphalt driveway but not as nice as I hoped for based on Stephen the micro-manager's promise. Btw, never saw or heard from Stephen the micro-manager during this process. Sealing: a couple weeks after the install someone came out and cleaned, resanded, and sealed the driveway. Meh, several gaps remained. Never saw or heard from Stephen the micro-manager during this process. Permits and Inspections: After a couple of weeks I noticed the inspections were not scheduled on the city website, I called D&D, their dedicated permitting office somehow missed this and scheduled the inspections, which failed the first time through. Never saw or heard from Stephen the micro-manager during this process. Customer Care and Followup: never ( I waited 3 months to post this review) heard from Deck & Drive to ask how it went. They simply never reached out to ask. They are focused solely on sales and not on customer satisfaction, it's like they could care less. I would be surprised if this company lasts much longer.