South East Spas and Master Spas are both quality and world-class companies to work with. We purchased a made in America, Master Spa Twilight Series 240 spa. They told us when to expect delivery and what to expect when their guys arrived. The spa arrived at our house right on time and the crew making the delivery was professional and courteous. They brought all the necessary tools to efficiently place the spa in our lanai as we wanted it and were helpful with any questions that we had. After delivery, South East Spas called to ensure everything was satisfactory and they offered a contact for any questions we might have. I did contact them a day for two later via email with a question and they called me back within minutes. The spa is wonderful and the personal support is outstanding. I highly recommend South East Spas and Master Spas for anyone looking to invest in a spa in the future. Matt Blazewicz read more

Would give zero stars if possible. Horrible customer service. Brand new spa delivered June '25. Defects noted on delivery. Service technicians are subcontractors and highly unreliable. Wrong parts, months long delays, excessive and repeated no call, no shows for pre set appointments for repairs. Last technician in February '26 actually cracked the Master Blaster jet casing causing a leak! We are now stuck with a brand new, totally unusable spa. Forced to waste more time now to file complaints with the the Better Business Bureau, the FL State Attorney General/Consumer Protection Agency and the FTC. Warranty is useless when SouthEast spas doesn't have the will nor means to support the terms and conditions of the contract. read more

South East Spas NEED to do better. They were quick to sell the spa, but the customer service has been very disappointing. Kudos to the delivery guys who were amazing; and provided more support than they should have had to..... The after delivery instructions were sent to me in a PDF and video; I realized that none of the information pertained to my hot tub. How do you just drop off a 9K hot tub with NO follow-up or detailed instructions? Additionally, I was suppose to receive a $700.00 credit; and have not seen that applied to my account yet. It's been 3 weeks. South East Spas - DO BETTER.... read more

Poor service. After they sell you services and products they don't follow up on customer satisfaction. Don't answer their phone. They downplay your problems and don't take responsibility if something goes wrong. They blame the manufacturer They just don't take good care of their customer. That's why I'll never do business with them again. They have a I don't care attitude when you need something. read more

They don't have good customer service. The parts and supply department is lacking supplies and knowledgeable people

Paid $50K + for a swim spa that hadleaked water from day 1. Numerous system failures on spa....no warranty support....sales people blow sunshine up your you know what and service is almost impossible to get after the sale. My spa has been inoperable for over 2 months with no repair service in sight or phone calls rwturned. Good luck if you buy a spa from these people. read more

Shaun was great to work with him. I will recommend this company. Can't wait to used my swinng spa

Update 4/16/2025: Although communication is not a strong point with South East Spas, we finally received a response informing us that our deposit was being refunded and the sales contract terminated. We did receive the deposit and they paid Synchrony back the $2792.20 they charged us and now the dispute is settled in our favor. We are now completely out from underneath South East Spas and want to thank them very much for settling this issue after 6 very long months. read more

I went to their expo in Melbourne having been shopping for a God hot tub for a good price. The salesman was overly nice and sold us what I thought was a good tub for my medical needs. The tub was not delivered when the salesman told me it would be. I had to call and demand that they deliver it. When they brought it, they dragged it to the back patio and dropped it, literally, they were not careful at all. Then they refused to show me how to set it up. Now the tub is still under warranty and I'm having issues with the electronics and they won't honor the warranty unless I pay them $219. They won't even come to my house untill it is paid. I shouldn't have to pay anything for a defective product to be repaired or replaced. I do not recommend this dealer. read more

South East Spas is a great company to work with. Very professional. Happy with there services.

The West Palm store is the corporate store for Southeast Spas and is an excellent example of a well run organization. The quality of the Master spa hot tub that I purchased is by for the best buying decision I've made in a long time. read more

BEWARE Southeast Spas is drastically over charging its customers. Purchased the spa two years, two months. Pump failed two months post warranty. Charged $205 diagnostic fee when I told them what was wrong. Charged $495 + $95, over $800 for new pump & install and the new pump only has a 90-day warranty. Called around after and could have got it done for half with 24-month warranty on pump. On the positive side, Rob the service tech was friendly and professional. read more

I delayed writing a review. The purchase was no problem. The delivery crew they sent were absolutely useless!!! Customer service was disappointing. I had to hire a crane to get it done. Even though the contractor and engineer I had double check the entrance for fit as well as the 3rd crew from south East all agreed it would fit. I got tired of calling and they never delivered on any promises made. Hind sight hire a moving crew with hot tub experience and order from Home Depot or Costco the customer service is better. I chose this place for the white glove delivery and paid a premium price. I did not get what I paid for. read more

DO NOT RECOMMEND!!!! My husband had a pending charge of $17,821 on his credit card from this store that he did not authorize.. Called immediately to cancel the credit card and then called the store. Was told someone would call him back.. 3 hours later still no word- so called them and was told the lady was handling it . hours later- call again bc still no word.. Spoke to a RUDE lady in accounting saying she cant do anything for me and its basically not her problem... WHO TAKES A $ 17,821 sale OVER THE PHONE With zero proof of the persons identity??? This place apparently... not only poor business habits but terrible customer service you're a thief and steal someones credit card number then you'll prob get stellar service. read more

South East Spa is a garbage operation from top to bottom, the only things they are good at is selling the spa and making me fight for every little thing. Missing knobs, loose treads, months to fix a LED and now a leak that they will charge me to fix. Case #1905246 with Palm Beach Consumer Affairs (they got me $200 for my troubles on a $28,000 swim spa) Master Spas who manufactured it hasn't done much either! read more

I purchased a spa from these "people" back on 2/12/21. It was for a $29,936.70 swim spa. I never got anything that I asked for. They did lower the cost and gave me a lower end spa, MUCH lower. Then promised to send me the soft treds that I paid extra for. I have gotten on piece and a bunch of lies about the rest of it. Anyone interested in a class action law suit? I am! read more

Finall Swim spa arrived in December! Finally had it electrified in January and loving it ever since Master Spas are very high quality and built to last! read more

We purchased a LSX 900 Hot Tub from South East Spas! Very professional and helpful! The install crew was friendly and waked us through the whole process! We looked all over and did extensive research, We found their selection was the best and was blown away by the customer service. Thank you guys, really made this a great experience read more

I got my new spa in the dark at 10:00 at night and the "kids" the delivered it didn't have our filet or manual. after many emails and calls we finally got that. then filled up tub as their manual and ytube video but only one jet works. have been trying to get service and just getting run around. "I will get someone out there but will be two weeks" of course no one came and spa still not working. now I am being td another two weeks. DO NOT buy from them. you will be on your own because they do not stand behind their product and have NO CUSTOMER SERVICE!!!!! so sad and very costly mistake on our part. read more

I was about to buy a spa from them. The sales man (ryan) was actually really good and supper informed about the product they were selling. So the deal was almost at the end when I had to sign all the paper work and came across a 25% cancelation fee. Witch is totally unacceptable. Not that I had any intention of canceling but raises red flags. I can understand if was a special order but it's not. Also with that being said they didn't have a solid day when it would be delivered. But at that point won't Matter as they got you on the hook. I was also told that's company policy and if don't like it no deal and don't buy it from us then ( by a manager ) They did call me after I left and did say they would work with me but unfortunately my concern with that is if they treat a customer like that I would hate to see if there was any issues at a latter time. This is definitely a red flag in so many ways. Please be carful what you sign. Then went to get my deposit and tried and tell me that they would mail it to me. After reading many reviews on their customer service glad I didn't give them the business. Ryan was amazing but his hands were tied. read more

Do NOT buy from this company!!! We purchased a 12ft swim spa when they were at the National Hot tub expo in Jacksonville in Sept. - they delivered the unit scratched up on one side and we've been asking for a tech to come out to buff out the scratches since the beginning of October!!! Each time I reach out, they say the same thing: that they haven't forgotten about this and are working on getting a tech out. Does it really take this long??? Do you only have 1 tech for this area??? And is he always sick??? If they cannot service the units they are selling in this area, why are they selling them here?? DO NOT BUY FROM THIS COMPANY!!! 1 star is too much... read more

Under no circumstance should you use these guys. I have nothing but a $2600 loss at this point. No communication no dates no spa. The salesman said call me anytime I'll respond no matter what .. no response from him or anyone at the office. They actually sent one more to say they needed the plat for delivery we said when only response august 2022 , we ordered in October . No response since then which was early December . Have files a claim with out Credit card and will do the same with better business bereau .. awful read more

Honestly when I read reading reviews on South East Spas I wasn't seeing very good things, but my husband and I made the decision to purchase a hot tub from them. It was delivered in October. Of course it was a few months behind schedule like everything else right now due to part shortages, but the delivery went great! We recently had a part break on our spa in March. We emailed customer service and they called us back the very next day. They covered the part. we covered shipping which was fine. They had it overnighted to us. Then we had a problem installing it so we emailed them again. They called us again the very next day and walked us through it. I have to give them five stars for this one. They were very responsive and took care of our issue. read more

Bought our hot tub at a Floridahottubexpo in Kissimmee fl from south east spas, great service from our sales guy Dan Dorrance and we had it delivered and installed next day would recommend them 100% thank you all read more

I delayed review as I wanted to get it set up and use it for a bit. The rep and salesman was Jason and he was knowledgeable of his product as he had previously worked on and installed these spas. He was convincing and confident in his spa. I bought a smaller one that seated four as I have a small zero lot line home. I did not like that the spas were not priced at the spa expo. The delivery went a bit backwards as the tub initially delivered was not the model I had agreed to purchase. However, Jason, Elana, and the delivery team seemingly headed by Jasper and from Arkansas worked quickly and late into the evening to correct the mistake and get the correct model delivered. I have been enjoying my spa. It works well. I would recommend this system and both Jason and the delivery team from Arkansas headed by Jasper. I regret not knowing the other names of the delivery team. Jackie from Mississippi read more

Spent a small fortune on a outdoor kitchen and bar. No follow up on parts that were supposed to be sent. Then they said it was shipped and in reality it never happened. Be very careful with this company very slow and disorganized. read more

If I could I'd give zero stars. Do not buy from these people. We purchased the 7x7 Michael Phelps spa. They said it was the best. Ok great. They said it would be delivered in June. It came in July. Not too bad. Well, they dropped it off. Literally 3 delivery people who knew nothing about the spa. We had purchased the PAD to put it on and we were instructed to have the ground prepared for it when it arrived. How exactly should that be done without the actual pad to see how it fits. Thankfully the delivery guys who do not work for this company helped us. Now the spa is here and it's a mess. No help from the guy who sold it to us and told us how easy it would be. They would help with everything. Yeah right! I've hired another company to set everything up and teach us how to maintain this spa. It's a beautiful tub. Get yours somewhere else. read more

It is no surprise this business is rated 2 1/2 stars. They sell a decent product, their customer service is probably the worst I've ever seen. I have made 6, count them, 6 separate phone calls to try to speak to the manager Zach. Every single time I have been told either he's at the convention, eating lunch, with a customer, take your pick, but he will absolutely call me back as they have taken down all of my information. Of course, never ever get a return phone call. my last phone call I spoke to another guy who said he was a manager and he told me if he had to sit on top of Zack and dial the phone for him, I will get a phone call by the end of the day. Never happened. I get it in my vehicle and drive 40 minutes to the store in frustration. The response I get is "sorry about that, how can we help you today?" if you buy from this business, don't anticipate good customer service or follow up. You won't get it. read more

I've given them the benefit of the doubt. I've spoken to Ivan the service manager more times than Should be reasonably acceptable. They sometimes don't show up at all. And when they do Blake service provider literally lifts up the top pores in a liquid and leaves you could blink and he'd be gone never cleaning the tub never doing any type of real service every time I call there's one excuse after the other. Anytime I want to speak with anyone else so that the owner can actually know what's going on Ivan when he finally does respond never let anyone else know. The whole place is a joke stay away. read more

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Justin was very helpful in quickly solving issues I had and was very polite. He provided service above and beyond what I expect from most customer service workers and I really appreciated it. read more

Please be very careful when purchasing these spas from local dealers. I purchased my TS8.25 from Southeast Spas Inc. in WPB, Florida. After a year and 3 months Jets 1 was not working in my TS8.25. Not only are they not professional but will rip you off. They had their tech trespass into my property, I have the video footage no one was home at that time, voided my warranty and wanted to charge me over $500.00 for a pump when in fact it was the capacitor that costs $8.69.Everyone has a right to know what this company does to void a warranty they have their techs come into the homes without notice so that they can write and do as they please read more

Called on May 24,2018 for a quote on the momentum D. Was told they would email me a quote still have not received it. I have called every week asking for it. Poor customer service. Now looking else where to purchase. read more

I bought a swim spa from Justin and South East Spas and I couldn't have asked for a cleaner experience. Very professional from top to bottom! read more

The worst company I ever delt with, took forever to get our hot Tub (Ocho Rios S E.11 Months. We should have had in May 2022. No word from South East Spas. Called June, I was told July the hot tub would be delivered. Last week of July called to check on the deliver and talk to customer service. I was told they would check on my Order and call me back. Once again, no call I got in touch with our salesman, he told me someone sold my hot tub a home show. Finally, I put pressure on them and got the Hot tub delivered 8/28/22. No communication. read more

No star. There contract isn't written to take advantage of you. They don't finish the job. There customer service people lie and there management refuses to talk to anyone if they have issues. Worst customer service I have ever seen. They suck!! read more

My wife and I LOVE South East Spas!! We went in yesterday to pick up some chlorine, mineral stabilizer and some other small items for the maintenance of our spa. All of the staff was friendly and professional, but Rachael went "above and beyond". She personally got us everything we needed and even explained how / when to use it in our spa. For now on, we will be buying all of our spa maintenance supplies from South East Spas!! read more

Update: after a terrible purchasing experience we have now owned the spa for six months. Waterfall rusts leaving rust stain running down interior spa wall. Parts of smart top are rusted. Interior trim around control panel is faded. Jets are too far apart and don't touch your back so therapeutic benefit is non existent. Don't waste your money on what you think is quality. Buy from Costco and don't feel bad when you throw it away in a few years!! read more

Terrible Customer service! Their delivery team was supposed to show up in the afternoon but showed up as it was getting dark. They delivered a hot tub that looked used and beat up with over a dozen problems in addition to the delivery team damaging our brand new lanai door and patio along with damaging the hot tub during delivery. We were told they have insurance but no one will provide that insurance information and we have not been reimbursed for all the damages. They just keep saying it has been passed onto the owner and ignore us. This has been ongoing for 6 months with no resolution. read more

Bought a Twilight Spa from a hot tub expo. Paid over $10,000 for this unit. Guys that delivered spa destroyed my screen door. I paid a professional electrician to install a whip prior to the unit being delivered. Had them come back out to make final connections. Filled up the tub and it didn't work. Called service guy and he tried to tell it had the wrong breaker installed. Electrician came back and had to pull apart the unit and rewire it internally because the wires were pinched at the circuit board. It was the correct breaker. Reached back out to service guy to see if they would reimburse me for the electrician's labor and he told me there is no internal wiring. Little does he know I am a Senior Project Manager for a large commercial construction company and am not an average home owner. Nor did he know I work with this Electrician a lot. read more

i bought my spa over a year ago it finally came a few months ago came with a had leak and lights werent working. terrible customer service!!!!!!! had a technician to come fix the leak and they made it worse now i have several leaks!! Spent 15,000 on this!!! I definitely rather have my money back. read more

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