June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

This company kept telling us they were coming in 20 minutes from 12 noon until 3:30. The tow truck…read moredriver prioritized other jobs over ours. The dispatcher was completely unapologetic and not honest about the amount of time it would take for the driver to reach us. The company should have rejected the assignment from AAA instead of stringing us along. This is not the quality of care I have come to expect from AAA approved service providers.

They are a friendly family owned small business. I was impressed with how quickly they were able to…read morecome pick me up in a jam!

my experience was amazing Martin the driver was outstanding he was very caring and punctual…read more assisted in all I needed over all excellent service. I recommend Martin and Rhino towing to everyon. I'm soo very thankful

On 2/7/22 I had a tow. Ever since the next day I have been attempting to get the receipt for the…read moretow sent to my email address. I spoke to both Carmen and Joya and was told it would be emailed to me. Today is 2/14/22 and I am unable to get reimbursed by Allstate without a copy of a receipt. Please send the copy ASAP to my email address slepoff@gmail.com NOW Sydelle Lepoff

Fantastic service!…read more I requested a tow truck from this company via my insurance. The tow truck was scheduled for 9:57am after I requested it at 8:50am. However, the tow truck ended up arriving about 10-15mins before the scheduled time. That is in less than an hour! Bryce was the driver. He was extremely respectful and had fantastic customer service. He verified the delivery address too and gave me an estimated time of arrival. This was helpful for me to let the mechanic know. Overall, I totally recommend this towing service.

Very disappointing experience with this towing company. Lisa was rude, dismissive, and not helpful…read moreat all. I was incorrectly told that only the owner of the leased vehicle could pick up the car, which was not true. A leased vehicle can be released with properly signed authorization documents from the owner/leasing company. What was most frustrating is that the correct document was only provided after I specifically asked about it myself. Instead of helping customers understand the process, I was given misinformation that caused unnecessary stress. I hope the company improves its customer service and provides accurate information to people dealing with already stressful situations.

I never knew my first time needing to be towed would be a pleasant experience! They came in under…read more20 minutes and even went through the trouble to find out what was possibly wrong with my car. James was very professional and kind, which helped me as I was internally stressing out about my situation. They had me up and out with no problem and even assisted me in finding a great repair mechanic since I no longer go to the one I usually had to before. Thank you for making what would/should have been a horrible time into a more pleasant one.

Danny came through, was very fast and efficient with towing my car to my mechanic, and even helped…read morecharge my phone as well. I'd recommend using their service anytime you need a quick jump or tow. Thanks again guys!

Brian came exactly on time. He was super nice and knowledgeable…read more And the best part is that he jump-started my dead battery in less than a minute so I was finally mobile again!!! Thanks Blair towing for the super service!

I have nothing but positive things to say about Blair's Towing in Lake Forest. From the customer…read moreservice from the front, specifically from Taylor who has been an angel from beginning to end in my car journey of trying to tow my car to a mechanic. She is a woman of her word when she says she will call back, she does, she was determined to help me and she did. She follows up and jumps on it, always putting customers first. She is a rockstar and has been so communicative and went above and beyond. The technician who towed my car named Shane is equally amazing and very knowledgeable and customer first. He was fantastic, knew exactly what to do and also a man of his word!

Called AAA to have my car towed from Kia of Irvine to my house in Anaheim. I have to say this was…read moreprobably the most professional and easy experience ever. Not only from the company but the driver. He set the bar high and if I could choose the company moving forward I'd request them every single time. Max was prompt and extremely professional. Communication was on point! The value of services the driver provided was unmatched. Keep up the excellent customer service. I hope the company values what Max brings to the company and provides the customer.

Josuha was really helpful in being able to diagnose my mom's car on the oil leak and bracket! The…read morecar started smoking after we took it to the repair shop thankfully we were able to get there in time. LOL +++ He's very attractive hit me up ;)

I had to call AAA for service unexpectedly this morning…read moreAliso Towing was assigned to my call. With my truck loaded with materials for a job I was expected on and my favotite breakfast sandwich just purchased, my truck transmission would not shift out of reverse. I was able to push it back into parking spot I had just bavked out of. Instantly My morning shifted to panick!! First call AAA. 2nd call customer.3rd pick a shop to tow to. 4th reserve a renta car. 5th secure a ride to rental car. So many decisions. Aliso Viejo showed up with in 25 minutes. The drivet Jeff listened to what I explained had happened. Instamtly he looked under my And instantly found the problem with the linkage to my transmission He explained it to me how it worked, and I was able to get my truck moving without a tow and got to the job with less than an hour delay. He saved me money for a tow And diagnose the problem within 5 minutes of showing up He didn't have to do that.He could have just towed me to the shop gone on with his day.But he didn't , and I really appreciate what he did I have a new favorite tow company and we'll be looking forward to referring anybody that needs a tow. I will be given a review to AAA Also on Aliso Viejo towing and how awesome they are Thank you Sincerely!!!

Great customer service and very helpful buba was a great driver and helped us vary much getting my…read morecar home.