Fantastic service! I requested a tow truck from this company via my insurance. The tow truck was scheduled for 9:57am after I requested it at 8:50am. However, the tow truck ended up arriving about 10-15mins before the scheduled time. That is in less than an hour! Bryce was the driver. He was extremely respectful and had fantastic customer service. He verified the delivery address too and gave me an estimated time of arrival. This was helpful for me to let the mechanic know. Overall, I totally recommend this towing service. read more

iTow Towing - Towing truck - Towing Near Me - Mission Viejo, California

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Very disappointing experience with this towing company. Lisa was rude, dismissive, and not helpful at all. I was incorrectly told that only the owner of the leased vehicle could pick up the car, which was not true. A leased vehicle can be released with properly signed authorization documents from the owner/leasing company. What was most frustrating is that the correct document was only provided after I specifically asked about it myself. Instead of helping customers understand the process, I was given misinformation that caused unnecessary stress. I hope the company improves its customer service and provides accurate information to people dealing with already stressful situations. read more

I recently had to contact my car insurance for roadside assistance because my battery was dying and the 3rd party company they used to help me was ITow Towing. Bryce was the one who helped me out this day and he was so funny and uplifting and very helpful! I asked if he knew any places around the area that could help me get a new battery and he recommended PowerTron (see my previous reviews about PowerTron 5/5!!) I was very thankful to Bryce and wanted to give him 5/5 for being so kind and friendly and recommended such a helpful place to help with car batteries! Thank you so much!! 5/5! read more

iTow Towing - ITow Towing - Towing Near Me - Mission Viejo, California

Rude and illegal towing. In cahoots with apartments nearby to tow before parking issue can be addressed. $610 for tow, gate fee to get the he#% out of their dirty, tiny lot, and 'storage.' Shady business. No authorization from property owner prior to taking vehicle within less than a half hour of contact. read more

Towed my car in front of my house and cost me $500 bucks just to get it back. I didn't even get any type of discount. read more

I needed a tow service and reached out to iTow. Great service and communication over the phone. Tow truck arrived in a timely manner. Driver was very professional and friendly. Will definitely reach out next time in need of a tow service. Highly recommend to anyone in need. Thank you for your service. read more

iTow Towing - Towing Near Me - Mission Viejo, California

Towing for my car was arranged through Allstate Motor Club. The car was having an issue and the check engine light was on but I was able to get it home. I was told it would be a 1 and 1/2 to 2 and 1/2 hour wait. After 2 hours they called. I was laying my granddaughter in her crib for a nap when they called. I got my phone and called them right back. I was on hold for a couple of minutes. While on hold I got a message from my roadside assistance that I Tow towing cancelled my service request, they said I didn't need towing service!! It was only 4 minutes between the time they called me and the time the cancellation message came through. DON'T USE THIS COMPANY. THEY DON'T CARE ABOUT THE CUSTOMER! I would give them no stars if that was an option. read more

Towed car for no reason. Extremely costly. Just like all tow companies, predatory and costly. Life would improve significantly for everyone if companies like this didn't exist. read more

My car wouldn't start and I went on and requested roadside assistance through my insurance. They connected me with Itow and I got a response from them within than five minutes. Mario showed up in less than 15 minutes, was able to jumpstart my car and was super helpful. read more

My car died while parked at home. Called my insurance Geico for a roadside assistance and Mario came to jump start it right back. Very fast service and he is really nice! read more

I got connected with Katie through roadside assistance. Mario arrived for roadside tire change. He was very fast and efficient. Thank you

Quick and efficient for my flat tire. They were dispatched to me via GEICO. Mario was really nice and came by as fast as he could. Would recommend working with him. read more

Mario was so fast getting to me and changed my tire so quickly !! he saved the day!!! thanks mario !!!!

Shout out to Mario for the tow! He was very patient and helpful, arrived on time, got me in and out fast and overall a cool guy to talk to!

I can't thank ITow enough! On Labor Day, I got a flat tire and called AAA, but they gave me an estimated arrival of 1:30 AM. I didn't want to wait hours stranded, so I searched on Google and found ITow. Mario answered right away and told me he'd be there in 25 minutes, he showed up in just 15! He was amazing: so friendly, efficient, honest, and kind. He immediately put me at ease, took care of the situation quickly, and made what could have been a stressful night super easy. If you ever need fast, reliable, and genuinely kind service in Orange County, call ITow. They are also very affordable. Mario is the best, this is the kind of customer service that deserves recognition. I'll definitely be recommending them to everyone I know! read more

This company is awful. They are unhelpful and rude. They made a mistake on my bill and charged me 5 times what they were supposed to and then refused to correct their mistake. Do yourself a favor and never use this company read more

Mario was quick to arrive to vehicle location and get my family members and car towed safely to service center. Even made a pit stop for them to use restroom! Thank You read more

I was stranded out in Newport Beach and called up itow. Mario showed and was quick to jump in action. The quick service they gave me was awesome. Brought me to my destination quicker than the gps, had his own route to make it quicker. Would recommend them, professional and great people. Thanks Mario. read more

My Tesla was dead and another company sent their "Tesla experienced driver" and was not able to move it or tow it. Mario from Itow came, was very professional, got my car to move and towed it. I would highly recommend Mario. His truck was also nice and clean. read more

Needing a tow is never a position you want to be in. But this company made a typically unpleasant situation much better. Mario showed up at the exact time they said he would. He was extremely professional and treated our car with care. I can't think of any other roadside assistance I have ever received that was so pleasant. Thank you, I will be a return client for sure! read more

Mario was an angel. I was scared and tired after a long day and having my car break down for the first time in OC. He came earlier than my ETA, talked with me throughout the ride, and gave me car advice I will not forget. I was able to calm down and be levelheaded once we got to the Mechanic's. Mario went above and beyond to help me quickly switch mechanic locations when one turned out to be closed. Thank you, Mario! read more

I had the absolute best experience with Mario, my tow truck driver. He went above and beyond to make sure I got home safe, and I'm truly grateful for his help. Not only is he a skilled and professional driver, but he's also a genuinely kind and cool person to talk to during a stressful situation. His positive attitude and dedication really made a tough day so much better. Thank you, Mario you're a lifesaver! ! ! ! Ronaldo read more

The absolute worst company and people I've ever dealt with. Got screamed at and cussed at by the front desk lady. Cops got called because she would not provide photos or reason for the tow. This company is the worst and is getting taken to court by me and multiple other patrons on account of breaking my vehicle from their lousy tow. They are unprofessional - will charge you $400 for your car back and will damage your vehicle. They also have blocked my number and will not take accountability for the damage done to my car. These people suck!! Looking forward to our court date read more

I had an excellent experience with this towing company! My car broke down unexpectedly, and I was really stressed out. Thankfully, they arrived quickly and provided professional service. Mario, in particular, was fantastic. He was super knowledgeable, carefully loaded my car, and made sure it got to the repair shop safely. He really went above and beyond to make a tough situation much easier. I highly recommend this towing company, especially if you're lucky enough to get Mario! read more

The ugly troll (woman) that answers the phone is so disrespectful, dishonest, and unprofessional. They towed my car, I went to pick it up & they had another car blocking me in from the back, I told her & she told me that I had enough space. I had to go back & forth until I got my car out. I got home & was finally able to walk around my car & noticed damage to my bumper. I immediately called to notify (about 15-18min from when I left) she told me to call the next day & speak with Joe, She also stated that they take pictures of the vehicles before they tow. I finally was able to speak with him the next day, sent him images, as he advised. He then sent me images of the video camera & said that my car was not damaged. They are grainy & far away, of course you can't see it. Spoke with the woman after & she began to yell over the phone, completely disrespectful & unprofessional. These people are dishonest, disgusting, disrespectful human beings & should not be in business. We look forward to seeing them in small claims court as they are not following their own policies of providing the images of my car before it was towed. read more

iTow Towing - This is their "evidence" a grainy far away picture of camera footage. - Towing Near Me - Mission Viejo, California

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I had a flat tire on my rental car while on vacation with no spare tire! I called Avis Roadside Assistance and they had a tow truck to me within 20 minutes. Mario is fabulous. He communicated with me as soon as he received my location and drove me to pick up a new rental car. We had the most delightful conversation on the journey. I highly recommend iTow Towing. Mario was kind as well as informative about the area since it was new to me. He made the whole experience enjoyable when it could have been stressful. Thank you!!! read more

These guys do not know how to properly tow a car. Caused damage to my vehicle and these parolees have no accountability'. Add them to the list of scam tow companies which will be reported to the BBB. read more

Mario was fantastic. He was quick and got me where I needed to go with no hassles. Bonus he's super friendly! Cannot say enough good things. I'm impressed. read more

My insurer paired me up with these folks. Came out quick, driver was personable and professional, got me on my way fast. Towed my Tesla Model 3 with care. Thanks team! read more

Words cannot describe how rude and awful this place is. They had my car and the woman who works there kept hanging up on me when I tried to get information. They charge a whopping $400 to tow your car which I do not even know if that's a legal amount. I can honestly say I have never been treated so rudely or charged so much. I would NEVER EVER use this company if it were voluntary; of course, they towed my car without my consent at my OWN HOUSE for NO reason so I can't say my situation was voluntary! read more

Such a stressful night, on the phone with insurance trying to figure out a tow and im very glad Mario came thru!! Came quickly and after having a talk with him, he eased the situation and even gave some good advice. I really do appreciate that! Made the whole process easy and made me feel a whole lot better. Couldn't be more grateful! Big thank you to him. read more

I'm a general manager for a large scale community. We've used iTow's services for many, many years to help with parking enforcement. Over that time, I've received a lot of negative feedback regarding the attitude of the lady that works onsite at the yard. I've also had a board member's Tesla damaged from improper towing. The last straw was them violating AB 2210 regarding unconditional release of a vehicle. A member of the community interrupted a tow while the vehicle was still on private property, and the law entitles him to *unconditional* release if interrupted before it's on public road; however, the tow driver played games, made threats, and refused to drop the vehicle without key, registration, ID, and the $150 drop fee. With the owner present and his wallet out, the driver took off with his vehicle and charged him double to retrieve it from the yard. He had no right to demand those items or ID while still on private property. This is a legal misdemeanor, subject to a $2500 and/or three months in jail. In addition, a victim is entitled to 4x the fee they paid to retrieve their vehicle in small claims court. We intend to pursue misdemeanor charges if they don't make my resident whole. Needless to say, iTow is no longer welcome in our community and we've partnered with a different tow yard. Know your rights under AB 2210 to protect yourselves from predatory tow practices. read more

Mario was prompt and courteous, showed up earlier than promised and contacted me while he's on the way to update me on ETA. Great customer service! read more

ITow towed my vehicle this morning. No big deal, it's their job. When inspecting my vehicle in noticed a scratch on my rim that looks brand new. Flecks of the paint still fresh in the scratch and the only clean area on the Rim (see pictures). I ask the lady at the front desk, who's completely rude and in able to do anything. Ask the driver and guy who acted like he may be in charge and of course it was a straight refusal to do anything helpful. I will pursue this by other means and be reporting them to authorities. read more

iTow Towing - Towing Near Me - Mission Viejo, California

Geico sent Mario out for an after-hours tow from my house to a service center. He called to confirm details and give me a time estimate, which was only about 30-45 minutes. When he arrived he was friendly, asked for an overview of the problem, and offered to try to address it with a jumpstart instead of a tow, which I appreciated. I did want it towed for service and could not ride along so he told me he would send photos after he dropped the car off, which he did. Nice guy, easy to communicate with, worked quickly - great! read more

Customer service here is awesome. My car was stuck in a parking lot having issues with the starter on a Monday at 1am, and they were able to come within 30 minutes. I also requested if they could come back in the morning to tow my car to the dealership when they open and they accommodated that request as well. Very professional and friendly people. Would recommend this tow service to anyone. read more

Hello my name is Dante and I'm going to keep it 100 no cap no not because people be thinking these reviews are made up but I'm a real person . I just want to give a shot out and good service to Mario who is working hard out there in the field to accommodate every customer. He gave me the best customer service by far and I just want You to know I appreciate your great service . read more

This place is terrible, you call the company and it directs you to a super moody lady that's talking to you like she had someone piss in her coffee this morning. Not how you want your first responder to talk to you after getting your car towed! read more

Would give a zero star if I could. The Dispatcher/ front desk lady is a complete scumbag. She has the worst snarky attitude. She gets in late and is in no rush to assist you. She doesn't care about your time. You can tell she gets a kick out of the little authority she gets with her title. All I know is Karma is a bi*ch and has a good thing coming for this lady. You can hear her on the phone giving other people the same nasty attitude I received. read more

DON'T EVER GO HERE!!!! My vehicle was taken from my neighborhood where my car was parked with the emergency brake on. Called into the establishment and was greeted by a rude and dismissive lady who was mumbling and didn't make any sense. After I picked up my vehicle my dashboard lit up like a Christmas tree and started to beep at me stating my CVT was malfunctioned as well as my emergency brake. Didn't even leave the property before I confronted the lady at the front desk and was later told that there is no damage on the vehicle and was also told "what you like me to do about it". Then they slammed the cover on the front desk window and refused to communicate with us further. When I called into the establishment to get a complaint number and or email I was put on hold every single time I called back and was refused to be given any information until someone else answered the phone. The email I was given doesn't even exist. I do have family members who have been in the towing business for over 30+ years and are well knowledgeable on how to tow a vehicle properly. After talking with family member I was told the way and how it was towed was done incorrectly, which means that they don't know how to hire proper people who know how to tow a vehicle. SUPPOSEDLY THE MANGER IS THE FRONT DESK LADY WHO WORKS THERE AND HER NAME IS LISA AND REFUSES TO BE CORPORATIVE AND LOVES TO THREATEN TO CALL THE POLICE EVEN THOUGH SHE HAS SHITTY SERVICE AND DOESN'T KNOW HOW TO COMMUNICATE!!! SHITTY STAFF, SHITTY SERVICE!! DONT TRUST THE PLACE read more